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Occidental Costa Cancun

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Occidental Costa Cancun
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4,799 Reviews from our TripAdvisor Community

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Showing 3,118: English reviews
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Toronto, Ontario, Canada
Reviewed 2 days ago NEW

My wife and I just stayed here for the past 5 nights. First the good: - The staff are very friendly and courteous - Although small, the beach and related section of ocean are fairly nice for swimming (no jellyfish at all) - Easy access to the main portion of Cancun resort area - Relatively well organized and maintained -...

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Helpful?
1Thank Yuri K
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear Yuri K: We truly feel that your experience at our resort has not met your expectations. However, we thank you for pointing out to us those areas in which we must continue to improve. Those kind of comments are what help us to stay ahead, presenting you with new proposals. We would like to let you know that our...

Halifax, Canada
Reviewed 3 days ago NEW

Overall great experience. Resort is small but perfect for a relaxing get-away. Lots of activities and action going on all day on the beach and at the pool, plus the ferry to Isla Mujeres is right next to the beach. The entertainment team is awesome, especially Mauricio :) and they were great at getting people involved. Will definitely be back!

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Helpful?
Thank dmphfx
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear dmphfx: Thank you very much for staying with us and for taking the time to share your kind and detailed review on this web site. We are so happy you enjoyed your stay and look forward to welcoming you back. Kind regards, Noemi Ramirez Assistant Manager.

Reviewed 4 days ago NEWvia mobile

I stayed at Occidental for 5 nights with 2 of my girlfriends (we're all 23-24 years old). We had a great time bouncing back and forth from the beach to the pool, grabbing food and drinks whenever we wanted, and meeting new friends at every turn. For the most part this place was true to its reviews - we experienced...

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Helpful?
Thank Michelle O
ASISTENTE BARCE... C, Assistant Manager at Occidental Costa Cancun, responded to this review

Dear Michelle O: Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have her back soon. Cordially Noemi Ramirez Assistant Manager

Montreal, Canada
Reviewed 4 days ago NEW

First time to this hotel. We traveled between April 6-13th, 2017. We are very well surprised, even if the first day we were very unhappy with our room, not because of the dimensions or cleaning, just because of the position. But the second day we changed it and I have to say thank you to the supervisor in charge who...

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Helpful?
Thank Livia O
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear Livia O: It has been a great pleasure to stay at Occidental Costa Cancun during your recent vacation, we are very happy to know that you had a pleasant stay and we would like to thank you for sharing the details of your great experience in our hotel, through this website. Our team of collaborators is very proud of...

Janesville, Wisconsin
Reviewed 4 days ago NEWvia mobile

I had an amazing time here... the food was great, the beach was great, and the service was outstanding, especially Mauricio!:) I would definitely recommend it, and would return if I go to Mexico again!

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Helpful?
Thank lexi_g16
ASISTENTE BARCE... C, Assistant Manager at Occidental Costa Cancun, responded to this review

Dear lexi_g16: Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have her back soon. Cordially Noemi Ramirez Assistant Manager

Reviewed 4 days ago NEWvia mobile

Beautiful resort! It was great being able to tan on the beach, take a dip in the pool, have a drink at the bar, or play beach volleyball whenever I wanted. The entertainment staff are definitely the best part of the staff. Danny and Mau did such a great job of including my friends and I, and providing us with...

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Helpful?
Thank Taylor B
ASISTENTE BARCE... C, Assistant Manager at Occidental Costa Cancun, responded to this review

Dear Taylor B: Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have her back soon. Cordially Noemi Ramirez Assistant Manager

Virginia Beach, Virginia
Reviewed 4 days ago NEW

First of all we got this through Groupon and it was an amazing deal but with that I did not know what to expect. The resort is small which I prefer so if you are looking for a large beach area to take long walks or jogs on this would not be for you. The absolute best thing about this...

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Helpful?
Thank dstell9
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear dstell9: Thank you so much for posting a review. We really appreciate your time from your busy schedule to share your experience with others on Tripadvisor. Allow me to let you know that it is an honor to read such kind review which highlights every aspect of Occidental Costa Cancún, from our Resort facilities, the variety of quality food...

Reviewed 5 days ago NEW

Just returned from a week long vacation at this resort and it was absolutely amazing! The resort is quite small compared to other resorts but it was perfect. Everything was easily accessible and it never felt crowded. The rooms were so clean, the food was delicious, the daily entertainment was great, and the staff were AMAZING. The Staff were so...

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Helpful?
1Thank Monique L
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear Monique L: It has been a great pleasure to stay at Occidental Costa Cancun during your recent vacation, we are very happy to know that you had a pleasant stay and we would like to thank you for sharing the details of your great experience in our hotel, through this website. Our team of collaborators is very proud of...

Chambly, Canada
Reviewed 5 days ago NEW

We had a very good time my favorite Geo is daniel he is fantastic very kind with the poeple thank you to him for his nice smile 😊 We had a beautiful room ocean view woww a very good service in all of the hotel. The hotel is very clean nothing to say besides the Internet is to expensive as...

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Helpful?
Thank p0cah0ntas145
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear p0cah0ntas145: Thank you for taking the time to share your experience with others. Your thoughtful remarks are very helpful in allowing us to continue to deliver the most excellent experience. It is our pleasure to let you know that every day we work hard and with very much effort in order to satisfy your needs and provide you the...

Calgary, Canada
Reviewed 6 days ago NEW

STAFF: I requested a King Bed and got two doubles, so I asked reception to swap for me. He told us that he'd leave a note and to come back down the next day at 9am when rooms freed up. Next day, we were greeted by a lady that told us no note was left and to come back the...

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Helpful?
Thank PingBong
ASISTENTE BARCE... C, Assistant Manager at Occidental Costa Cancun, responded to this review

Dear Guest First of all thank you for taking the time to share your comments on this web site, since they are very valuable for us. We are glad to know that the comfortable rooms, the pool and our beautiful beach have made your stay more pleasant. We sincerely regret not being able this time to meet your high expectations...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Accessible rooms
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Occidental Costa Cancun

Address: Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Cancun 77500, Mexico (Formerly Barcelo Costa Cancun)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $198 - $550 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Costa Cancun 3.5*
Number of rooms: 358
Reservation Options:
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Also Known As:
Barcelo Costa Cancun Hotel Cancun
Barcelo Cancun
Gran Costa Real
Costa Real Cancun
Barcelo Costa Cancun Mexico
Hotel Style:
#34 Spa Hotel in Cancun
#37 Top resorts Hotel in Cancun
#40 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Costa Cancun staff and other travellers.
256 questions
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Rockland, Canada
Greasby, United Kingdom
New Haven, Connecticut
7 days ago

See all questions (256)

Questions? Get answers from Occidental Costa Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Definitely get a room in the east side facing the ocean”
YuriK607, 21 Apr 2017 | Read review
“Rooms to the last floor face to swimming pool”
liviao907, 19 Apr 2017 | Read review
“Rooms closest to the pool will be loud every night between 9pm-10:30ish due to the shows.”
dstell9, 19 Apr 2017 | Read review
“room 508 was clean with a nice view”
, 16 Apr 2017 | Read review
“Avoid rooms near the snack bar”
heidi596, 16 Apr 2017 | Read review
5 of 5