We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Occidental Costa Cancun

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Occidental Costa Cancun
View Map
{"containerClass":null,"scriptFlags":null,"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Add Photo Write a Review

4,583 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 2,989: English reviews
Start your review of Occidental Costa Cancun
 Click to rate
Reviewed 2 days ago NEWvia mobile

Traveled to this resort with my friend. We are 17 and 18 year old girls and we came alone and booked with itravel2000. This was both of our first time's south (and flying) and we loved it! Never once did we feel unsafe, the staff was extremely amazing, the food was very good, the drinks (although watered down which is...

 Report
Helpful?
1Thank Emelia B
Freehold, New Jersey
Reviewed 2 days ago NEW

i stayed from the 13-17th and the resort was beautiful. everyone was so friendly and there was so much entertainment! the only thing i would change is that there were more restaurant options. if you dont make a reservation at 7 am the day of you will have to eat either at the latest time or at the snack bar....

 Report
Helpful?
Thank CRUISER1728
Mason, Ohio
Reviewed 2 days ago NEW

This was my mom's first time out of the country and we all had a great experience. The staff was extremely friendly, especially at the Mexican restaurant - waiter, Angel and host, Augusto. The rooms were ok... they felt a little Holiday Inn-ish, but we didn't spend a whole lot of time in them. I was confused about the reservation...

 Report
Helpful?
Thank khollenbeck
Reviewed 3 days ago NEWvia mobile

We went here in feb 2017 and had a good time. First impressions of the hotel weren't good but day by day it got better. The rooms were big and comfortable. The food is good at the calabroya buffet which for some reason people thought it was reservation only but it's not for breakfast and lunch. There's also the other...

 Report
Helpful?
3Thank Rad H
Montreal, Canada
Reviewed 4 days ago NEW

Me and my wife were there from the 7th of february 2017 to the 15th. We loved it so much that we will be there on the 29th of march 2017 to the 5th of april. Bringing friends and family this time. As always Mexican people are very friendly nothing to say about the services we got. Except that it...

 Report
Helpful?
2Thank bulldogue1
ASISTENTE BARCE... C, Jessica Reyna Arechiga. General Management Assistant. at Occidental Costa Cancun, responded to this review

Dear bulldogue1: First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Costa Cancun hotel and are delighted to read that we were able to match your expectations. Thank you for highlighting those qualities that allowed you to make your stay an unforgettable experience. On the other hand...

Boston, Massachusetts
Reviewed 5 days ago NEW

My friend and I stayed here for 4 nights to celebrate our college graduation and it was nothing short of amazing. The hotel and rooms were beautiful, the food was great with many different options. The staff however is what made this trip excellent. They are friendly, funny, and genuinely want you to have the best time you can. I...

 Report
Helpful?
2Thank sspoto95
ASISTENTE BARCE... C, Jessica Reyna Arechiga. General Management Assistant. at Occidental Costa Cancun, responded to this review

Dear sspoto95: On behalf of the Director Occidental Costa Cancun, greatly appreciate you that you have taken the time to write a comment about your experience with us. In the same way thank you for choosing Occidental as target for your well deserved rest string. I am very pleased to that you may have had a memorable vacation. We are...

new york, United States
Reviewed 5 days ago NEW

hotel property was beautiful, check in was easy,staff very friendly. beach clean, pool was of good size. wait staff at resturants were very helpful. the entertainment was interesting. all around good time, my partner had a facial,and it was more than that, she loved it.

 Report
Helpful?
1Thank Joseph F
ASISTENTE BARCE... C, Jessica Reyna Arechiga. Assistant General Manager. at Occidental Costa Cancun, responded to this review

Dear Joseph F: First of all, and on behalf of Occidental Costa Cancún, we would like to thank you for taking the time to post a comment about your vacation with us on this website. We would like to thank you for choosing our hotel as your destination for your well-deserved vacation. We are very proud to know that we...

Toronto, Canada
Reviewed 1 week ago

This hotel was fantastic. The staff was friendly, food was great . There are 4 restaurants. I wasn't fond of the mexican a la carte as I found a huge bone in my food, but the other restaurants were amazing, with great variety. There was excellent entertainment, and many things to do. We were there 8 days, and wasn't long...

 Report
Helpful?
3Thank karolynbermann
ASISTENTE BARCE... C, Jessica Reyna Arechiga. General Management Assistant. at Occidental Costa Cancun, responded to this review

Dear karolynbermann: First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Costa Cancun hotel and are delighted to read that we were able to match your expectations. We offer you an apology for the inconvenience you had at the Mexican restaurant, I assure you we will take...

Vancouver, Canada
Reviewed 1 week ago via mobile

We stayed at the hotel for 8 nights Nothing but amazing The staff, food, entertainment,kids club, room service and hotel maintenance are exceptional. My only suggestion would be is if you're checking out and need to stay on hotel ground and still want to use the pool and the beach, buy a cheap towel somewhere since the take away your...

 Report
Helpful?
2Thank otrampolski
ASISTENTE BARCE... C, Jessica Reyna Arechiga. General Management Assistant. at Occidental Costa Cancun, responded to this review

Dear otrampolski: First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Costa Cancun hotel and are delighted to read that we were able to match your expectations. Thank you for highlighting those qualities that allowed you to make your stay an unforgettable experience. We offer you an...

Reviewed 1 week ago

We thoroughly enjoyed our stay! We arrived at the hotel at 9:55 PM and check in process was easy and fast. We were surprised that the buffet was still open (till 1030) and went down to get some food right away. Was amazed at the selection and quality of the food. They changed the theme of the buffet daily and...

 Report
Helpful?
1Thank Cindy C
ASISTENTE BARCE... C, Jessica Reyna Arechiga. Assistant General Manager. at Occidental Costa Cancun, responded to this review

Dear Cindy C: We are very proud to know that we have exceeded all expectations we had regarding our facilities, activities and services. We are motivated to read positive reviews about our hotel. Occidental Costa Cancun has as principle guides to offer a "stars" treatment to our distinguished guests and offer them a unique gastronomic experience. We are happy to...

3,946 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3367)
Viewed
Pool/Beach Area (709)
Viewed
Hotel & Grounds (564)
Viewed
Business Centre/Function Rooms (6)
Viewed
Dining (234)
Viewed
View from Room (158)
Viewed
Room/Suite (315)
Viewed
Bathroom (66)
Viewed
Family/Play Areas (45)
Viewed
0:20
Videos (2)
Viewed
Other (1268)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (560)
Viewed
Aerial Photography (39)
Viewed
Amenities (110)
Viewed
Beach (30)
Viewed
Double Ocean Front (56)
Viewed
Junior Suite (93)
Viewed
Pool (20)
Viewed
Dining (123)
Viewed
The Hotel (89)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (19)
Viewed
Family/Play Areas (2)
Viewed
Pool/Beach Area (2)
Viewed
Business Centre/Function Rooms (3)
Viewed
Room/Suite (3)
Viewed
Hotel & Grounds (4)
Viewed
Dining (2)
Viewed
Other (3)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cancun hotels
4.9 km away
Krystal Grand Punta Cancun
7.9 km away
Emporio Hotel & Suites Cancun
3.9 km away
Fiesta Americana Villas Cancun
Show Prices
Show Prices
Show Prices
4.8 km away
Krystal Cancun
Krystal Cancun
#68 of 181 in Cancun
4,474 reviews
5.5 km away
Occidental Tucancun
Occidental Tucancun
#41 of 181 in Cancun
4,468 reviews
11.8 km away
The Westin Resort & Spa Cancun
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Occidental Costa Cancun

Address: Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Cancun 77500, Mexico (Formerly Barcelo Costa Cancun)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $231 - $512 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Costa Cancun 3.5*
Number of rooms: 358
Reservation Options:
TripAdvisor is proud to partner with Barcelo, Hotels.com, Booking.com, BookIt.com and Travelocity so you can book your Occidental Costa Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Costa Cancun Hotel Cancun
Barcelo Cancun
Gran Costa Real
Costa Real Cancun
Barcelo Costa Cancun Mexico
Hotel Style:
#36 Spa Hotel in Cancun
#38 Top resorts Hotel in Cancun
#42 On the Beach Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Occidental Costa Cancun staff and other travellers.
206 questions
Ask a question

See all questions (206)

Questions? Get answers from Occidental Costa Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with an ocean view”
 of 5 bubbles sspoto95, 17 Feb 2017 | Read review
“if you want quiet,get a room far from the pool area.”
 of 5 bubbles josephf158, 17 Feb 2017 | Read review
“the value rooms don't have balconies, and are noisy, but you get what you pay for”
 of 5 bubbles karolynbermann, 15 Feb 2017 | Read review
“Request a terrace room if sitting on the balcony is important.”
 of 5 bubbles BobTennessee, 8 Feb 2017 | Read review
“We were on the 7th floor overlooking the pool and beach. Did the stairs 3-4 times a day. Great workout!”
 of 5 bubbles Shonce, 3 Feb 2017 | Read review
5 of 5