We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Occidental Costa Cancun

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Occidental Costa Cancun
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

4,594 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 2,998: English reviews
Start your review of Occidental Costa Cancun
 Click to rate
Princeton, Illinois
Reviewed yesterday NEW

Overall everything was excellent. Arrival and check in was smooth and easy. We arrived around 12pm. Checked in. Rooms were ready at 3 as advertised. Rooms have great view and ammenities. The rooms were kept very clean and tidy by staff. The food was better than average for buffet. I have visited multiple resorts and think the food and rooms...

 Report
Helpful?
Thank carlosncharlie2016
Dallas Texas
Reviewed yesterday NEW

The Occidental Costa Cancun is also called the Barceló (which was confusing since my reservation was for the Occidental Costa Cancun but the taxi drivers all called it the Barceló). We had a room on the first floor with a patio that opened to the pool. Loved this at first, but the issue is the hotel carts. They get food...

 Report
Helpful?
Thank Tim S
Reviewed 2 days ago NEWvia mobile

The easiest way I think is a list of pros and cons. Pros: 1. Nice room with comfy bed and decent aircon. Free mini bar refreshed daily on all-inclusive deal. 2. Pool spacious and clean. Plenty of deckchairs. 3. Nice beach area and pleasant sea section (artificial sandbank for the hotel alone) 4. Communal spaces such as lobby bar are...

 Report
Helpful?
1Thank Philip W
Reviewed 3 days ago NEWvia mobile

I was hesitant about booking this trip because of some of the reviews, but I'm so glad we did! Staff- The staff was very friendly and accommodating. My friend speaks fluent Spanish so that was a plus! They gave us the 411 on the best beach to snorkel independently (without a tour) and introduced us to the bus system. Instead...

 Report
Helpful?
1Thank Ebony W
Fargo, North Dakota
Reviewed 3 days ago NEW

Our third trip there, though the last one was ten years ago. We stayed in a junior oceanfront suite and it was worth every penny! Stunning views. We're an old married couple escaping our kids and jobs, so it doesn't take much to make us happy. Yes the beach is small, but it's well cared for and there's plenty of...

 Report
Helpful?
Thank PolarM0m
Reviewed 4 days ago NEWvia mobile

This hotel was very clean and nice. The people were pretty friendly. Food was great. Beach was a little small and the beach faces east so when sun is setting the shadow of resort casts over the beach a little earlier. But staff were really friendly. Epeacially Jessica renia and another guy I can't remember his name but he does...

 Report
Helpful?
Thank Vtron88
ASISTENTE BARCE... C, Jessica Reyna Arechiga Management Assistant at Occidental Costa Cancun, responded to this review

Dear Vtron88: Allow me to let you know that it is an honor to read such kind review which highlights every aspect of Occidental Costa Cancún, from our Resort facilities, the activities, the variety of quality food and beverages that the Chefs carefully prepared for your delight. We are pleased to read how much you enjoyed your stayed with us....

Toronto, Canada
Reviewed 4 days ago NEW

This hotel is great. I have been to Quinta Roo many times... I have stayed in Cancun a couple times for work, never for vacation, and of course I was expecting foam parties and pumping music. I was delighted that this hotel is not that. It is fun and vibrant, but it's not crazy or over the top, you can...

 Report
Helpful?
2Thank Sunnykoko
ASISTENTE BARCE... C, Jessica Reyna Arechiga Management Assistant at Occidental Costa Cancun, responded to this review

Dear Sunnykoko: Thank you for taking the time to share your experience with others. Your thoughtful remarks are very helpful in allowing us to continue to deliver the most excellent experience. It is our pleasure to let you know that every day we work hard and with very much effort in order to satisfy your needs and provide you the...

Toronto, Canada
Reviewed 4 days ago NEW

clean rooms, friendly staff, good food, we had nothing to complain about.we met some amazing new friends.it was very hard to leave there.i would take the ferry to the island and tour it with a golf cart that was so much fun.(make sure you rent the cart when you purchase the ferry ticket). Oh ya if your going to do...

 Report
Helpful?
2Thank marksue4ever
ASISTENTE BARCE... C, Jessica Reyna Arechiga. Assistant General Manager. at Occidental Costa Cancun, responded to this review

Dear marksue4ever: First of all, and on behalf of Occidental Costa Cancún, we would like to thank you for taking the time to post a comment about your vacation with us on this website. We would like to thank you for choosing our hotel as your destination for your well-deserved vacation. We are very proud to know that we have...

London, Ontario, Canada
Reviewed 5 days ago NEW

This is a very nice resort on the beach with comfortable beds. The food is very underwhelming for breakfast and lunch but the dinners have been good. Lost of the people who work here do not have good English communication skills for example it took us 10 calls to communicate out order for room service and they still got our...

 Report
Helpful?
1Thank Jen A
ASISTENTE BARCE... C, Jessica Reyna Arechiga at Occidental Costa Cancun, responded to this review

Dear Jen A: Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We're glad to know that you enjoyed our comfortable rooms , facilities, our beautiful beach and especially the service you provide our staff. On the other hand it serves us much read...

Orlando, Florida
Reviewed 5 days ago NEWvia mobile

The attention there was amazing, especially from a specific person named Moises Testa which he had made the customers feel more welcome. The attention from the waiters were spectacular. The food there was incredible and I absolutely enjoyed the bar and the night time shows. The beach was beautiful. The rooms were clean and well organized. I would definelty recommend...

 Report
Helpful?
3Thank Rodolfo P
ASISTENTE BARCE... C, Jessica Reyna Arechiga General management assistant at Occidental Costa Cancun, responded to this review

Dear Rodolfo P: On behalf of Occidental Costa Cancun, thank you for choosing our hotel for your vacation and put your comments on this web site. We are very happy to know that kindness and excellent service of our staff, the night shows, our beautiful beach, our varied and exquisite cuisine made your an unforgettable holiday which is our goal....

3,955 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3376)
Viewed
Pool/Beach Area (711)
Viewed
Hotel & Grounds (566)
Viewed
View from Room (160)
Viewed
Bathroom (67)
Viewed
Room/Suite (316)
Viewed
Business Centre/Function Rooms (6)
Viewed
Dining (234)
Viewed
Family/Play Areas (45)
Viewed
0:20
Videos (2)
Viewed
Other (1269)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (560)
Viewed
Aerial Photography (39)
Viewed
Amenities (110)
Viewed
Beach (30)
Viewed
Double Ocean Front (56)
Viewed
Junior Suite (93)
Viewed
Pool (20)
Viewed
Dining (123)
Viewed
The Hotel (89)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (19)
Viewed
Family/Play Areas (2)
Viewed
Pool/Beach Area (2)
Viewed
Business Centre/Function Rooms (3)
Viewed
Room/Suite (3)
Viewed
Hotel & Grounds (4)
Viewed
Dining (2)
Viewed
Other (3)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cancun hotels
4.9 km away
Krystal Grand Punta Cancun
7.9 km away
Emporio Hotel & Suites Cancun
3.9 km away
Fiesta Americana Villas Cancun
Show Prices
Show Prices
Show Prices
4.8 km away
Krystal Cancun
Krystal Cancun
#68 of 181 in Cancun
4,492 reviews
5.5 km away
Occidental Tucancun
Occidental Tucancun
#40 of 181 in Cancun
4,483 reviews
11.8 km away
The Westin Resort & Spa Cancun
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Occidental Costa Cancun

Address: Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Cancun 77500, Mexico (Formerly Barcelo Costa Cancun)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $230 - $505 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Costa Cancun 3.5*
Number of rooms: 358
Reservation Options:
TripAdvisor is proud to partner with Barcelo, Booking.com, BookIt.com, Hotels.com and Evoline ltd so you can book your Occidental Costa Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Costa Cancun Hotel Cancun
Barcelo Cancun
Gran Costa Real
Costa Real Cancun
Barcelo Costa Cancun Mexico
Hotel Style:
#36 Spa Hotel in Cancun
#38 Top resorts Hotel in Cancun
#42 On the Beach Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Occidental Costa Cancun staff and other travellers.
208 questions
Ask a question

See all questions (208)

Questions? Get answers from Occidental Costa Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a balcony”
 of 5 bubbles 946tims, 26 Feb 2017 | Read review
“Junior ocean view suite is worth every penny.”
 of 5 bubbles PolarM0m, 24 Feb 2017 | Read review
“Ask for a room with an ocean view”
 of 5 bubbles sspoto95, 17 Feb 2017 | Read review
“if you want quiet,get a room far from the pool area.”
 of 5 bubbles josephf158, 17 Feb 2017 | Read review
“the value rooms don't have balconies, and are noisy, but you get what you pay for”
 of 5 bubbles karolynbermann, 15 Feb 2017 | Read review
5 of 5