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08/10/2017 09/10/2017
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    Krystal Grand Punta Cancun

    Blvd Kukulcan Km 8.5 | Hotel Zone, Cancun 77500, Mexico
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    08/10/2017 09/10/2017
     20 people are viewing this hotel
    USD 575*
    USD 184*
    SAVE USD 391
    USD 483*
    USD 575*
    Traveller (2815)
    Room & Suite (723)
    Pool & Beach (676)
    Overview
    • Excellent42%
    • Very good33%
    • Average14%
    • Poor6%
    • Terrible5%
    Travellers talk about
    “ocean view” (146 reviews)
    “hotel zone” (116 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Deals
    8 Oct.9 Oct.
    |
    1 room, 2 adults, 0 children
    • Check booking site for details
      USD 184
      View Deal
    • Check booking site for details
      USD 483
      View Deal
    • Check booking site for details
      USD 575
      View Deal
    View all 93 deals
    Write a Review
    Reviews (3,361)
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages

    1 - 5 of 1,709 reviews

    Reviewed 5 days ago via mobile

    Absolutely the best hotel for a place not too big and super friendly! Love it! Please check my detailed review for more explanations! Food, Management, Entertainment, Bell boys, Security and views all outstanding! Thank you, Ricardo and Alejandro, ! Great people! We can't wait to...More

    Thank Shannon S
    Response from Alejandro V, Gerente de Calidad y Servicio at Krystal Grand Punta CancunResponded 4 days ago

    Dear Shannon, thank you for take the time to rate our service, we are really glad to know you´ve had a great experience during your stay. We are happy expecting for your next visit here, your home away from home. regards for you and your...More

    Reviewed 1 week ago

    The best thing about staying in this hotel is the Bali Beds located at the beach. My boyfriend and me spent the best three days relaxing, getting tan and being pampered at these amazing place. Mr. Hervick and Mr. Alejo´s service was absolutely outstanding! I...More

    Thank ana_nirvana333
    Response from Alejandro V, Gerente de Calidad y Servicio at Krystal Grand Punta CancunResponded 1 week ago

    Dear guest, thank you for take the time to share your comments, we are really glad to know you´ve had a great experience with us, you may be sure we are happy waiting for your next visit here, your home away from home.

    Reviewed 1 week ago via mobile

    Even though the hotel is in an excellent location, their water smells really bad (like sewage water). The problem was reported to hotel management however was not solved after 5 night stay at the facility. At the end of our stay during checkout, the hotel...More

    Thank Mahir M
    Response from Alejandro V, Gerente de Calidad y Servicio at Krystal Grand Punta CancunResponded 1 week ago

    Dear guest, we are truly sorry for the inconvenience you may experienced. You may be sure our executive team are working to fix it. Hopefully to have again the chance to serve you in the future to make better your experience.

    Reviewed 1 week ago

    Above all the amenities, my best part was the lovely helpful people at the front desk and all over the hotel. When the corrupt Mexican police were harassing us the lovely lady at the front desk told us what to do the next time (there...More

    Review collected in partnership with this hotel
    Thank Kaf K
    Response from Alejandro V, Gerente de Calidad y Servicio at Krystal Grand Punta CancunResponded 1 week ago

    Dear guest, let me thank your time to rate our service. We are really glad to know you´ve had a great experience during your stay. Remember here is your home away from home.

    Reviewed 2 weeks ago via mobile

    So I've stay on that same Hotel when was Hyatt 5 years ago and because we loved so much we decided to stay there again specially because the beach is amazing!!!!! Here we go: Customer Service: terrible, every time that we request something I had...More

    Thank RenataLRocha
    Response from Alejandro V, Gerente de Calidad y Servicio at Krystal Grand Punta CancunResponded 2 weeks ago

    Dear Miss Renata, let me thank the time you spend to rate our service; we are truly sorry to learn we did not live up your expectations. Needless to say, the Executive members have taken note of your comments and are doing their upmost to...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Free Parking
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Meeting Rooms
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Babysitting
    • Airport Transportation
    • Multilingual Staff
    • Conference Facilities
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Outdoor pool
    Details
    • Price range
    • USD 120 - USD 442 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #35 Luxury Hotel in Cancun
    • #39 Spa Hotel in Cancun
    • #40 Romantic Hotel in Cancun
    • #41 Family Hotel in Cancun
    • #46 On the Beach Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 295
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Hotels.com, Agoda, Expedia, BookIt.com, Orbitz, Travelocity, TripOnline SA, Cancelon, Hotwire, HotelQuickly, getaroom.com and Evoline ltd so you can book your Krystal Grand Punta Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Hyatt Regency Cancun Hotel Cancun ,
    • Hyatt Cancun
    Add Photo Photos
    Traveller (2815)
    Room & Suite (723)
    Pool & Beach (676)
    Dining (376)
    Hotel & Grounds (1553)
    Bathroom (51)
    Family and Play Areas (27)
    Business Centre & Event Rooms (2)
    Nearby
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    1.40 km away
     
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    .30 km away
     
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    2,502 reviews
    1.25 km away
     
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    Ask a question
    Questions & Answers
    Gigglesbubbles
    22 September 2017|
    AnswerShow all 2 answers
    Response from Shannon S | Reviewed this property |
    I would call directly. Go to there online website to get the phone number and ask for Ricardo the manager. He speaks good English and is very nice!
    0
    Votes
    Room Tips
    "Breakfast buffet was awesome! They even had gluten free bread and no sugar jello."
    Read review
    "Nothing everything was perfect"
    Read review
    "The ocean view is beautiful."
    Read review
    "nobody explained me about the services and restaurants at the hotel when I arrived"
    Read review
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