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Krystal Grand Punta Cancun

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Krystal Grand Punta Cancun
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3,045 Reviews from our TripAdvisor Community

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Showing 1,596: English reviews
Start your review of Krystal Grand Punta Cancun
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Baltimore, Maryland
Reviewed yesterday NEW

We stayed at the Krystal last year and were happy enough there, except for the nightclub next door that blared pounding techno music all day and all night. So we thought we'd try the Krystal Grand this year, which is right next door and further away from the club. It was better, but you could amazingly still hear the music...

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1Thank jgazurian
Bend, Oregon
Reviewed 3 days ago NEW

Me and 5 of my friends went to the front desk to check in, the front desk clerk was not that friendly and could not find my reservation. After a few minutes they found it- I had made the reservation for the night before. (my fault). I asked if they had any rooms and they were sold out! I asked...

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Thank 30years2014
Saint Louis, Missouri
Reviewed 4 days ago NEW

First off, the food and security was amazing. Never felt unsafe and the food was unbelievable. This was a fantastic vacation for my friends but would not recommend staying at their "luxury" hotel. After spending a good amount of money on the vacation itself, most of the workers wanted a tip of some kind. Obviously, they do not make a...

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1Thank braamp2017
High River, Canada
Reviewed 5 days ago NEW

The staff is very accommodating and spoke English well. Alexis and Daniel at the front desk were very helpful. The Entertainment team of Braulio (skinny guy), Erick, and Jesus were fantastic at offering activities such as Zumba, dance lessons, bocceball, horseshoes, guessing games, volleyball, soccer, stretching, yoga, etc. We enjoyed the Mayan show organized by the entertainment team. They also...

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Thank Tripsters2
Reviewed 6 days ago NEWvia mobile

I stayed at this hotel this March. The hotel is big and facing to the sea. It has its own beach and is possible to go there directly from the hotel. The room was nice and large enough. You should make a reservation a room with a view facing to the sea. The staff were nice and friendly. The responses...

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Thank KU T
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear KU T: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management

Reviewed 1 week ago via mobile

We are from Roumania and we was there for holiday but we decided to make our symbolic wedding also...our.The best staff ever and and if you want your dream wedding search there miss Aranzu..a great person...our spiritual mother.

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Thank Bella B
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Bella: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management

Reviewed 1 week ago via mobile

We spent two weeks here in January. It's a very well kept hotel with nice staff. It's a great location if you like to walk to the night life, restaurants, etc. Here's what we liked: * Fastest check-in we've ever had in Mexico. They did not try to sign us up for their club tour either so that was a...

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2Thank Julie V
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Julie: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management

Reviewed 2 weeks ago

we really appreciated the hotel nice view, the foods and the services, also at the buffet restaurant we have a good service through these employees name: Venus, Asterio, Isidro Cunche and Fernando Glez. We really enjoyed the way they services.

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2Thank Dan N
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Dan: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management

Seattle, WA
Reviewed 2 weeks ago

This was my fourth time to Cancun and my favorite. It may be an older property, but compared to Playa del Carmen time-shares I've stayed in, this hotel is far better. First off, the location is great. The hot spot is just around the corner -- Senor Frogs, Hard Rock, Coco Bongo, etc. Across the street is an OXXO convenience...

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Thank Doug H
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Doug: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management

Reviewed 2 weeks ago via mobile

Great hotel location! Access to the entire to amazing beach in hotel zone. Pools are great and the rooms with ocean view are spectacular! The staff is very attentive. Specially, Hervick and Marco en the infinity pool made sure we had everything! Also, I lost my Galaxy cell phone and the next day I got it returned. Love that we...

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Thank J R R
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear J.R.R: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities

Additional Information about Krystal Grand Punta Cancun

Address: Blvd Kukulcan Km 8.5 | Hotel Zone, Cancun 77500, Mexico (Formerly Hyatt Regency Cancun)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $174 - $482 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Krystal Grand Punta Cancun 4*
Number of rooms: 295
Reservation Options:
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Also Known As:
Hyatt Regency Cancun Hotel Cancun
Hyatt Cancun
Hotel Style:
#36 Luxury Hotel in Cancun
#40 Spa Hotel in Cancun
#41 Romantic Hotel in Cancun
#42 Family Hotel in Cancun
#47 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Grand Punta Cancun staff and other travellers.
213 questions
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Questions? Get answers from Krystal Grand Punta Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room on the 5 level its better view if you have a room with view to the beach.”
 of 5 bubbles dann377, 12 Mar 2017 | Read review
“Ocean View, of course”
 of 5 bubbles DougH526, 11 Mar 2017 | Read review
“Request a room on a higher floor to get awesome ocean views (no matter what side of the hotel you are on).”
 of 5 bubbles alissakroening, 4 Mar 2017 | Read review
“Higher floors not advisable as elevators might take long. Choose a room with a view”
 of 5 bubbles Carla_Thiago, 3 Mar 2017 | Read review
“Altitude suites are the way to go.”
 of 5 bubbles Mark9854, 28 Feb 2017 | Read review
5 of 5