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Crown Paradise Club Cancun

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Crown Paradise Club Cancun
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7,194 Reviews from our TripAdvisor Community

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There are newer reviews for Crown Paradise Club Cancun
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Showing 5,686: English reviews
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

The hotel is in a great location and it is in very nice condition. The bad: Water stopped working in our room. Called for service, service promised but it never arrived. No shower for my sandy kids, or ability to wash my hair. Three (3) hours later at 10pm, when my kids were ready for bed, the management "upgraded our... More 

Helpful?
2 Thank Carmen R
Crown Paradise ... A, Social Media Ambassador at Crown Paradise Club Cancun, responded to this review

Dear Carmen R; In regard to your comment it’s really sad to read that you have all the inconvenience, would you be so kind to send me a private message with your room number and name so I could verify with my staff about all the issues,I sure hope I would have the chance to talk to you the minute... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago

It's about 18. 5 kilometer from airport They do not offer a taxi or shuttle from airport. Upon arrival , once finish custom , get out the first gate after you get luggage , do not book taxi on the first hall where the currency exchange located. Instead go beyond second gate , you will have another taxi, limo, and... More 

Helpful?
3 Thank Mohammad A
Crown Paradise ... A, Social Media Ambassador at Crown Paradise Club Cancun, responded to this review

Dear Mohammad A; First of all we want to thank you for your preference in our Resort Crown Paradise Club Cancun, and for taking the time to writing us and let us know about your most recent experience. It was awesome to have you here. We're lucky to have such a nice guest. Thank you and all you for choosing... More 

Halifax, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 weeks ago via mobile

Let me start by saying check-in literally took 5 minutes only. Which set the tone for the rest of our trip. The room had a spectacular view, comfortable bed, and staff kept our room spotless and fridge well stocked. If we needed anything, we called, and within minutes it arrived. The grounds- beautifully manicured gardens and Palm trees everywhere The... More 

Helpful?
2 Thank mellymel1738
Crown Paradise ... A, Social Media Ambassador at Crown Paradise Club Cancun, responded to this review

Dear ellymel1738; Thank you so much to take time of your life to write and share your most recent experience at our Resort Crown Paradise Club Cancun It is a pleasure to know how much you enjoy your stay and how we can exceed your expectations. Be assured I will share these comment as this will motivate us .We are... More 

York, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 weeks ago

We stayed in room 2826 from 26th Oct til Nov 6th this room has great vies over the main pool area and ocean , this is our 2nd holiday at the Crown Paradise albeit the last was 10 years ago.This is a great resort with plenty to do for families and couples alike .The adults pool is fab with great... More 

Helpful?
Thank kazbaz72
Crown Paradise ... A, Social Media Ambassador at Crown Paradise Club Cancun, responded to this review

Dear e kazbaz72;thank you very much for taking the time to share with us your most recent experience. It is very pleased to receive comments like yours in which lets us know how we can meet and exceed your expectations with our service from the moment you arrived until your last day. Receiving feedback like yours motivate us to always... More 

Shrewsbury, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 weeks ago

I think you pay for what you get with this hotel. Its very clean and well presented (although a little dated) and the staff cannot do enough for you during your stay from bellboys to room keeping-all spot on. The food is just ok, the buffet is very repetitive after 2 weeks there and we found the food very bland.... More 

Helpful?
Thank kerryp852015
Crown Paradise ... A, Social Media Ambassador at Crown Paradise Club Cancun, responded to this review

Dear kerryp852015; Thank you for your comments and your preference our Resort is family and also we received Honeymooners we do have an special pool private for just adults I don’t know if you were visited, also Trafalgar Bar which is just for adults, and we do have plenty activities also for adults, indeed as you said about the updated... More 

Toledo, Ohio
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

We went 11/11-11/15/16 with a very large (adult) group. Got an excellent deal which led us to believe we'd have a mediocre experience but this was not the case. Stayed in VIP tower and Abraham made us feel like royalty. The VIP room had a great view and was an absolute plus for our group. Alicia kept our room spotless.... More 

Helpful?
2 Thank Jen R
Crown Paradise ... A, Social Media Ambassador at Crown Paradise Club Cancun, responded to this review

Dear Jen R; First of all we want to thank your for share you recent experience with us, and of course to taking the time to writing us, is very important for us your comments. About the stairs we also have ramps and elevators, but sometimes when you are on vacations it turns too many, thank you for let us... More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

Our stay was amazing. The staff were so lovely and attentive. The La Palapa restaurant where the buffets are served offers a great range of foods, drinks and desserts. Look out for Hector at the restaurant, super attentive, friendly and always welcomes us with a smile. P.s and even though the food and drinks are all inclusive there's never any... More 

Helpful?
1 Thank AOA88
Crown Paradise ... A, Social Media Ambassador at Crown Paradise Club Cancun, responded to this review

Dear AOA88; Thank you very much for a nice words, is been so amazing to hear that we exceed your expectations about the Resort Crown Paradise Club Cancun, this our main target to make our guest feel good and spend a great vacations. Also we want to thank you for your time to writing us your comments are very important... More 

Okotoks, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

On my 4th day here and can't wait to go home ! Ate at the buffet last night and have never been so sick . Very poor service in the adults section at the buffet , staying in the club section breakfast is good on the 8th floor . called three times to get my fridge fixed when we first... More 

Helpful?
1 Thank rickknittle
Crown Paradise ... A, Social Media Ambassador at Crown Paradise Club Cancun, responded to this review

Dear rickknittle; We are regret the inconvenience you had been through, if your at home would you be so kind to provide me your room number so we could fix the issue if you are here. Best Regards, Julio Cabrera General Manager More 

Apopka, Florida
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 weeks ago

Check-in: We arrived early but our room was not ready. We were able to change into swimsuits in the lobby restroom. It would be nice if they converted a small area of the rest room into a changing room. Room: We had a partial ocean view on the 4th floor. They refreshed the water and soft drinks daily. The housekeeping... More 

Helpful?
Thank cnfen1
Crown Paradise ... A, Social Media Ambassador at Crown Paradise Club Cancun, responded to this review

Dear cnfen1; In regards to your comments we want to thank you for share your most recent experience at our Resort Crown Paradise Club Cancun, your opinion is very important for us, also thank you for your feedback about the buffet, but we also have plenty options of food, the Wayne's, Gallos, Fisherman, Piazza, Sans Soucis, and every day in... More 

Penmaenmawr, United Kingdom
2 reviews
Reviewed 2 weeks ago via mobile

First time going to Mexico and from that experience I would definitely recommend the resort and the hotel. It's right by the sea. A variety of food to choose from, plenty of entertainment may not be to everyone's liking. Very clean hotel and the staff are always friendly especially a young woman named Saray, she was always very polite, happy... More 

Helpful?
Thank vickyvicky25
Crown Paradise ... A, Social Media Ambassador at Crown Paradise Club Cancun, responded to this review

Dear vickyvicky25; First of all we want to thank you for your preference to choosing Crown Paradise Club Cancun, is such an honor to read a comment like yours, about the hotel, I want to thank you also for your time our purpuse is to make you feel as great as at home! and make incredibles memories ! It is... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
At the Crown Paradise Club experience extraordinary vacations in the best all inclusive hotel in Cancun; with areas designed for children of all ages, theme restaurants, activities and entertainment created for each member of your family, where you will experience moments with them that you will treasure forever. ... more   less 

Additional Information about Crown Paradise Club Cancun

Address: Blvd. Kukulkan Km 18.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $279 - $580 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crown Paradise Club Cancun 3.5*
Number of rooms: 617
Reservation Options:
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Also Known As:
Crown Paradise Club Cancun Hotel Cancun
Crown Paradise Cancun
Cancun Paradise Club
Crown Paradise Club Cancun Mexico
Hotel Style:
#42 Spa Hotel in Cancun
#44 Top resorts Hotel in Cancun
#48 Romantic Hotel in Cancun
#50 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Crown Paradise Club Cancun staff and other travellers.
1,682 questions
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Questions? Get answers from Crown Paradise Club Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay for the upgrade at the check-in, as it is much cheaper (if you need a larger room).”
 of 5 bubbles WadihFromChiTown, 28 Nov 2016 | Read review
“Was offered an upgrade at check in for $300 which we took. Gave us an extra room for the kids and a wrap around balcony with ocean view.”
 of 5 bubbles rpoole, 28 Nov 2016 | Read review
“We stayed 1st floor. Not a great view but very easy access from the main buffet, the beach and pools. Room2006”
 of 5 bubbles 438miyukin, 28 Nov 2016 | Read review
“All rooms have sea views, we were on the 7th floor which was amazing!”
 of 5 bubbles kerryp852015, 18 Nov 2016 | Read review
“Higher floors better beach view”
 of 5 bubbles cnfen1, 15 Nov 2016 | Read review
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