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Casa Maya Cancun

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1 room 2 adults 0 children
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Casa Maya Cancun
Casa Maya Cancun
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1,233 Reviews from our TripAdvisor Community

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There are newer reviews for Casa Maya Cancun
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Showing 819: English reviews
Newark, New Jersey
Reviewed 28 August 2011

Let me start by addressing the positives; the beach was clean and the wait staff was pleasant. THAT WAS ABOUT IT. When I tried to confirm my room over the phone three days before, I was told that I would have a "representative" give me all my information when I arrived. I read the reviews about this place and didn't...

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1Thank Dragonfire23
Whittier, California
Reviewed 21 August 2011

My family just returned from our vacation. We have been timeshare owners for many years but had not used our place for four years. Now I know why. Our room smelled stale just as other reviews mention. Our bathroom tub had rust and broken counter tiles. the AC was just okay but felt muggy at times. We had to ask...

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Thank our3boyz
Denver, Colorado
Reviewed 1 August 2011

Not worth the price at all! My husband and I arrived late in the afternoon and thought things would be okay...got to the room to find two twitching cockroaches on the floor. Found out they had sprayed the following day and hadn't cleaned the room. Not only that, we were told if we wanted a different room we had to...

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3Thank guest76584
Charlotte, North Carolina
Reviewed 10 July 2011

We did a time share exchange for this hotel, staying a week for a family vacation. The facilities were fine - a bit dated but served our purposes for a base as we explored everything Cancun had to offer. The staff that greets you upon arrive was not. They held our keys to our room hostage until we would agree...

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5Thank ksr2001
Simi Valley, California
Reviewed 3 July 2011

The resort itself was ok. Rooms were comfortable and clean. However....they start selling you on their ownership from the moment you arrive. We took the redeye and arrived late morning. Our welcome person immediately sat us down to help plan our week. Talked and talked about you can do this and that, wouldnn't take no for an answer. Stay away...

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8Thank daveandlidia070585
rex
Reviewed 29 June 2011

I exchange my timeshare in Vegas for Casa Maya Cancun and was not impressed at all. For one the hotel/timeshare has very little to offer. Not a lot of activities or entertainment. So there is virtually nothing to do. So if you are rained in like we were then you are stuck in your room with no inside hotel activities....

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5Thank Jlatoria
Maryland
Reviewed 20 June 2011

I read about this hotel prior to my visit and most revews are pretty accurate. We traveled with two teenagers. The rooms were very large and spacious. I booked two rooms in Building 2 right across the hall from one another. Both were clean but one room smelled like mildew. By day 2 we noticed very tiny bugs crawling on...

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1Thank Luvntraveln
Pittsburgh, Pennsylvania
Reviewed 16 June 2011

Have been a owner since 1986, our last trip there was 10 years ago. I exchange with RCI and get treated better than I did as an owner at casa maya. First of all I was not given the room I owned, it was supposed to have a murphy bed and did not. The room safe was not working correctly...

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2Thank Suzy844
Wrightwood, California
Reviewed 12 June 2011

The Hotel Casa Maya in Cancun, Mexico is the perfect resort getaway for anyone wanting to enjoy the beauty of a private beach setting, while having access to a gorgeous pool, activities onsite as well, while being accessible to the rest of the famous Hotel Zona and its shopping district. This hotel was chosen by a friend and I due...

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2Thank Luv2Travel4662
Salem, Oregon
Reviewed 11 June 2011

As previously stated, this is an older hotel but still very nice. It also has the best beach. There is shallow water for the young kids and deep water to also swim. The staff are friendly, there was always entertainment in the hotel bar and it was a good location. Not in the middle of everything so it was quieter,...

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Thank Karol63

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Amenities

Highlights
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting

Additional Information about Casa Maya Cancun

Address: Boulevard Kukulcan Km 5.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $181 - $346 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Casa Maya Cancun 3.5*
Number of rooms: 370
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Also Known As:
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Hotel Casa Maya Cancun
Cancun Casa Maya
Imperial Fiesta Club Hotel Casa Maya
Hotel Style:
#46 Spa Hotel in Cancun
#54 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Casa Maya Cancun staff and other travellers.
63 questions
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Questions? Get answers from Casa Maya Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Before chek-in look ay the room their offering you before paying!”
 of 5 bubbles nicolasgH9372XA, 15 Jan 2017 | Read review
“Any room with sea view is Ok.”
 of 5 bubbles Wilmar186, 11 Jan 2017 | Read review
“We lived on the first floor, where you can walk to the beach from the balcony. It was pretty good.”
 of 5 bubbles xuanbaihua1, 4 Jan 2017 | Read review
“Book early if you want a room overlooking the shore.”
 of 5 bubbles beltron59, 29 Dec 2016 | Read review
“Ask for a room with flat screen TV's and ocean view balconies--we were in room 2817/2819, which was a corner unit.”
 of 5 bubbles camlaw88, 28 Dec 2016 | Read review
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