We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Casa Maya Cancun

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Casa Maya Cancun
Casa Maya Cancun
Panoramas (12)
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Add Photo Write a Review

1,294 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Casa Maya Cancun
See the most recent reviews
Showing 852: English reviews
Scottsdale, Arizona
Reviewed 7 March 2012

Check in was quick and efficient. However, we did not get our room keys until we agreed to attend a sales presentation by Casa Maya. The unit was lage and comfortable. Two bedrooms -each with its own bath room & balcony, Un it had a kitchenette with table & chairs for 4, pots & pans, sliver ware, coffee maker, refrigerator,...

 Report
Helpful?
7Thank Patrick W
Ontario
Reviewed 4 March 2012

Iwas a little worried about this place after reading earlier reviews. Turned out, it was surprisingly very nice!! Yes, the room (on 2nd floor) smelled very moldy upon arrival--we fixed this by having area rug removed and all the plants; went to Walmart and bought disinfectant (bottle cost $.81) to pour down the smelly drain in the middle of the...

 Report
Helpful?
5Thank Donna P
New York City, New York
Reviewed 28 February 2012

My family and I just returned from the Hotel Casa Maya in Cancun Mexico where once again we had a fantastic time! As an owner for the past 18 years, I have to say that 90% of the scorching reviews posted here are absolutly WRONG! While this is not the Ritz Carlton, it is a fantastic hotel with the friendliest...

 Report
Helpful?
10Thank sssabotage
Lenox, Massachusetts
Reviewed 27 February 2012

The beach is fantastic. Convenient, with plenty of beach chairs and palapas. The staff is friendly and accommodating, especially if you treat them with respect and a smile. As other reviewers have stated, the rooms are somewhat dated. This place is older than other resorts - that's why they have the best spot on the beach! Our 2-bedroom unit was...

 Report
Helpful?
5Thank Georgia Y
Beverly, Massachusetts
Reviewed 27 February 2012

We did a getaway week with our timeshare and were very happy. We had a 2 bedroom unit with a full kitchen and it was overlooking the pool and the ocean. The rooms were clean and the maid service was excellent. They even changed the linen's everyday. Our made, Graciela, did a great job. We arrived and were given a...

 Report
Helpful?
4Thank Kathy S
Brooklyn, New York
Reviewed 27 February 2012

First, as a Marriott owner, we have a certain level of expectation for a timeshare property, so I perused these reviews and realized, with the trade into this property, we might be in trouble. So, level-set expectations with the family and "grin and bear it". Well, as it turned out, the vacation was one of our most enjoyable. We found...

 Report
Helpful?
3Thank harry s
Reviewed 27 February 2012

We've been vacationing @ Casa Maya for 9 years. We are from NY, and have two girls ages 13 &9. This trip was by far our best experience y, and it was all indue to our new membership in the Elite program. Our room was immaculate and well kept, our special area at the beach was beautiful and spacious, and...

 Report
Helpful?
2Thank MamaOrange
South Deerfield
Reviewed 25 February 2012

We have been coming to Casa Maya for 5 years. Truly our only complaint is the Internet service. It is like intermittent dial-up. Since our work requires checking in occasionally - this makes it difficult. Other wise, the hotel is clean clean clean (I wish our house cleaning service spent as much time on a weekly basis as these folks...

 Report
Helpful?
6Thank dsch
Norfolk, Virginia
Reviewed 21 February 2012

I traded my timeshare to take my wife, mother, and mother-in-law on a weeks vacation at Casa Maya. I originally booked two separate junior suites. I got a call two days before our flight from Mireya, who confirmed our reservations and suggested we book our transportation from and to the airport, which I did. The $70 US round trip for...

 Report
Helpful?
3Thank Bigfish2
Athens, Greece
Reviewed 20 February 2012

Overlooking a very nice beach is a dilapidated hotel with very poor service,lack of internet facilities and restaurant food to be avoided at any cost.The only good souvenir,a short old waiter at the breakfast room,always helpful though with a severe leg handicap!

 Report
Helpful?
Thank Angelo1951

1,539 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1034)
Viewed
Hotel & Grounds (142)
Viewed
Pool/Beach Area (220)
Viewed
View from Room (107)
Viewed
Dining (39)
Viewed
Room/Suite (128)
Viewed
Bathroom (24)
Viewed
Family/Play Areas (7)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (366)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (484)
Viewed
Amenities (58)
Viewed
Beach (35)
Viewed
Elite Junior Suite (66)
Viewed
Elite Studio (47)
Viewed
Junior Suite (79)
Viewed
Main Pool (57)
Viewed
Relaxation Pool (16)
Viewed
Dining (37)
Viewed
Studio (43)
Viewed
The Hotel (46)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (21)
Viewed
Room/Suite (5)
Viewed
Dining (3)
Viewed
Hotel & Grounds (7)
Viewed
Pool/Beach Area (2)
Viewed
View from Room (1)
Viewed
Other (3)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cancun hotels
0.3 km away
Real Inn Cancun
Real Inn Cancun
#60 of 182 in Cancun
467 reviews
8.0 km away
Emporio Hotel & Suites Cancun
2.8 km away
Beachscape Kin Ha Villas & Suites
Show Prices
Show Prices
Show Prices
3.6 km away
Aloft Cancun
Aloft Cancun
#68 of 182 in Cancun
891 reviews
3.0 km away
Fiesta Americana Villas Cancun
4.0 km away
Krystal Grand Punta Cancun
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Internet
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Laundry Service
  • Babysitting

Additional Information about Casa Maya Cancun

Address: Boulevard Kukulcan Km 5.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $165 - $322 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Casa Maya Cancun 3.5*
Number of rooms: 370
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotwire, Travelocity, Despegar.com, Hotels.com, Priceline, Cheap Tickets, Cancelon and getaroom.com so you can book your Casa Maya Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Hotel Casa Maya Cancun
Cancun Casa Maya
Imperial Fiesta Club Hotel Casa Maya
Hotel Style:
#47 Spa Hotel in Cancun
#55 On the Beach Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Casa Maya Cancun staff and other travellers.
71 questions
Ask a question

See all questions (71)

Questions? Get answers from Casa Maya Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get a room with a balcony facing the ocean !”
kevinmY4028QQ, 11 Apr 2017 | Read review
“most rooms have a great view”
FSulkin, 7 Apr 2017 | Read review
“Ocean View and Room with Kitchen”
adriamaldonado63, 31 Mar 2017 | Read review
“Most rooms have been recently renovated beautifully .We prefer the higher floors . The views are spectacular!!”
walterpetrush, 20 Mar 2017 | Read review
“Most rooms are ocean view. Our rooms were closer to the beach, so away from the elevators and the action.”
mini011, 20 Mar 2017 | Read review
5 of 5