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Casa Maya Cancun

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Casa Maya Cancun
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1,294 Reviews from our TripAdvisor Community

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There are newer reviews for Casa Maya Cancun
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Showing 852: English reviews
Kitts Hill, Ohio, United States
Reviewed 9 July 2012

My husband and I stayed at Casa Maya through Interval International's timeshare exchange program (a gift from his parents, who are owners) from March 31-April 7, 2012. It was my first and his second trip to Cancun. Pros; beautiful, clean beach, friendly staff, close proximity to cheap bus transportation (80 pesos per trip), excellent pizza from wood-fired oven, plenty of...

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9Thank MrsB_626
Reviewed 7 July 2012

The whole check in process is to funnel you to timeshare sales people. I sidestepped it and went to the room. The smell of mold hit me when the elevator opened. The room smelled as bad, the a/c may have made it worse. I was ready to hate the place. Until the check in madness was done. That's when navigating...

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8Thank Renee C
Cleveland, Ohio
Reviewed 1 July 2012

We arrived at this property expecting a 4 star resort. Upon arrival, they started the timeshare pitch. I told them no. I told them that I was looking at another property that was offering a better deal. They then started "upping the ante" to get us to stay. I said I would still like to look at the other hotel...

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7Thank James H
Sao Paulo, Sp
Reviewed 25 June 2012

We arrived on a Saturday, after 12 hours travelling, dying to have a nice shower. It's 8pm, we're all sweaty because of the heat, and no water. They were fixing the plumbing, so no water for flushing, for nothing, no water for the next day, no hot water for the entire week. We had a kind of warm to cool...

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4Thank Gloriawpai
Denver, Colorado
Reviewed 16 June 2012

We got the same welcome, timeshare sales-must go to program. We booked through RCI Getaways. The good part of this property- 1. the beach is great and 2. the pool is nice. 3.The food was good but not great. 4. We did get a beachfront room-5th floor but got the same threat of which room we'd get if we didn't...

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11Thank R A B
aurora
Reviewed 12 June 2012

After reading all of the reviews here for 2-3 months prior to going, to say the least I was apprehensive about what we would find. After arriving and settling in I was happy with the stay. Yes we got in after a full day of travel and was handed off to someone to schedule a time share presentation, which we...

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9Thank james r
Orangevale, California
Reviewed 2 June 2012

My wife and I stayed at Casa Maya for two weeks the first part of May. We had read the reviews and had seen comments about the control that the Timeshare people had over the hotel, but never expected how bad it was. When we arrived we were quickly pushed to a timeshare person that stated pushing the presentation. We...

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9Thank TPH_12
San Dimas, California, United States
Reviewed 15 May 2012

My husband and I were booked at this hotel through the Interval/ Marriott Gettaway Time share program. When I read the negative reviews I became worried and called Marriott who assured me that they had never heard of any of the complaints regarding pressure to go to a time share presentation, bad rooms, etc. We were booked into an ocean...

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13Thank Vicki B
Atlanta, Georgia, United States
Reviewed 6 May 2012

My husband and I celebrated our anniversary, and decided to visit Cancun again. Last year we were in the Mayan Riviera, this year we stayed at Casa Maya in Cancun. What a great location! I had read months of reviews about the hotel, so we were not sure what to expect...we were amazed! Although the hotel is dated, the customer...

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7Thank Dion E
Saint Louis, Missouri
Reviewed 3 May 2012

We went there as part of a Getaway from Interval International. We already have a time share and we had in fact already payed in full for our Getaway. The hotel staff would not release the key to our room until we had spoken to a time share person, who pretty much told us that if we did not say...

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8Thank EllieLG

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Amenities

Highlights
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Internet
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Laundry Service
  • Babysitting

Additional Information about Casa Maya Cancun

Address: Boulevard Kukulcan Km 5.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $166 - $327 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Casa Maya Cancun 3.5*
Number of rooms: 370
Reservation Options:
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Also Known As:
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Hotel Casa Maya Cancun
Cancun Casa Maya
Imperial Fiesta Club Hotel Casa Maya
Hotel Style:
#47 Spa Hotel in Cancun
#55 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Casa Maya Cancun staff and other travellers.
71 questions
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Questions? Get answers from Casa Maya Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get a room with a balcony facing the ocean !”
kevinmY4028QQ, 11 Apr 2017 | Read review
“most rooms have a great view”
FSulkin, 7 Apr 2017 | Read review
“Ocean View and Room with Kitchen”
adriamaldonado63, 31 Mar 2017 | Read review
“Most rooms have been recently renovated beautifully .We prefer the higher floors . The views are spectacular!!”
walterpetrush, 20 Mar 2017 | Read review
“Most rooms are ocean view. Our rooms were closer to the beach, so away from the elevators and the action.”
mini011, 20 Mar 2017 | Read review
5 of 5