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Casa Maya Cancun

1,472 reviews
#61 of 177 Hotels in Cancun
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Traveller (1205)
Room & Suite (538)
Pool & Beach (354)
Overview
  • Excellent28%
  • Very good44%
  • Average16%
  • Poor6%
  • Terrible6%
Travellers talk about
“hotel zone”(97 reviews)
“recommend casa”(13 reviews)
“murphy bed”(25 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
3.5 Star Hotel
All hotel details
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Reviews (1,472)Write a Review
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All reviewshotel zonerecommend casamurphy bedgreat beachone bedroom unitliving roomfull kitchenthrough rcibreakfast buffetan older hoteloutdoor restaurantconvenience storebit datedflat screenbus stoptennis courtsrent a car
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1 - 5 of 943 reviews
Reviewed 2 days ago via mobile

We came here through an RCi exchange and had a 2 bedroom unit as we had hoped our son and family would be able to join us. The accommodation is very spacious and well looked after, although furnishings are somewhat dated and well worn in...More

Thank Ramsdalen
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded yesterday

Dear Ramsdalen: We are pleased to know that we fulfill your expectations and that you enjoyed the treatments of our staff and facilities. Thank you for being our guest during your vacations and take the time to share your experience about our service. . However...More

Reviewed 3 days ago

We stayed at Casa Maya this week and it was our first time in Cancun. The resort is located ay KM 5 in the hotel zone which is not the congested area, at little north or closer to the downtown Caucun. The resort itself seems...More

Thank Sansanmo57
Response from Lic Israel C C, Quality Deparment at Casa Maya CancunResponded yesterday

Dear Sansanmo57: Thank you for taking the time to review your recent stay at Casa Maya.Our staff is constantly striving to make sure that our guests have the best vacation experience possible and it's rewarding to see that you noticed this during your stay with...More

Reviewed 4 days ago via mobile

The service is horrible, I would not recommend this place, if you are not a time share or member they will treat you like a second class. You are better off paying bit more at a place that will treat you right.More

Thank jose s
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded yesterday

Dear jose s: We appreciate our guests’ comments since they help us improve our services. Please tell us your comments so we can share your impressions with the corresponding department in order to make adjustments. We always welcome our guests’ feedback since it helps us...More

Reviewed 4 days ago

WE got to hotel as package to our full Mexico tour. Since we staying there for 3 days we got suite on first floor on the left wing ,it was suite with kitchen living room and bed room.I don't have any claims to room,service ,breakfast...More

1  Thank Michael L
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded yesterday

Dear Michael L: Thank you for taking the time to review your recent stay at Casa Maya.Our staff is constantly striving to make sure that our guests have the best vacation experience possible and it's rewarding to see that you noticed this during your stay...More

Reviewed 1 week ago

The manager (Putsi Anica) at the Casa Maya is the MOST RUDE and UNPROFESSIONAL PERSON I HAVE MET. In 2003 I bought a time share at the Casa Maya. i had it for 5 years.The beach was CLEANED at least once DAILY back when I...More

2  Thank Bonzo1200
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded 5 days ago

Dear Bonzo1200: Thank you for your loyalty to Casa Maya for taking the time to give us your constructive and valued feedback. We are very disappointed to find that this time your experience did not live up to what you usually expect from us. We...More

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123456189
About
Amenities
Top amenities
Pool
Beachfront
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free Parking
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Outdoor pool
Details
Price range
USD 124 - USD 251 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#44 Spa Hotel in Cancun
#51 On the Beach Hotel in Cancun
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 124 - USD 251 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#44 Spa Hotel in Cancun
#51 On the Beach Hotel in Cancun
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1205)
Room & Suite (538)
Pool & Beach (354)
Dining (83)
Amenities (58)
Family and Play Areas (8)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
jhszoe88
17 February 2018|
AnswerShow all 2 answers
Response from justice034 | Reviewed this property |
Yes there are hairdryers
0
Votes
justice034
20 November 2017|
AnswerShow all 2 answers
Response from tonihoney | Reviewed this property |
If you can spare a couple hours, sign up to take the timeshare breakfast/tour/talk when you check-in. Then request a better unit - higher floor, ocean view. This should work. And you don't have to purchase a timeshare!
0
Votes
cirovladimir
6 November 2017|
Answer
Response from Javier C | Reviewed this property |
Hola Ciro, en efecto la alberca si cuenta con calefacción e iluminación. Es muy amplia y con excelente mantenimiento. Estoy seguro te gustará. Buen viaje y que disfrutes la estadía.
0
Votes
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12345633
Room Tips
"Higher floors have a better view of the water."
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"DONT STAY at this -1 star dive. Do yourself a favor and spend the extra $25 per night and go somewhere else.."
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"Elite rooms are the best"
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"Fourth floor or above = clear ocean view. Room not on the ocean side = tolerate busy street noise on your..."
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