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Casa Maya Cancun

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Casa Maya Cancun
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1,273 Reviews from our TripAdvisor Community

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Showing 843: English reviews
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New Jersey
Reviewed 3 days ago NEW

The Casa Maya met all our needs with a basic and functional room with kitchenette. Beds and pillows very comfortable, room clean, balcony very nice. Accommodations though a bit outdated and tired, were fine for us. Inexpensive bus transport nearby, decent beach and clean pool. Good service and food. What more can one ask for at an economical price point...

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Thank purc8
Narragansett, Rhode Island
Reviewed 3 days ago NEW

We have spent many weeks vacationing at Casa Maya in Cancun . It is the best non-all inclusive resort in the Yucatan Peninsula. It has the best food. beach .and staff. the hotel manager Ms.Patsi Amici is always there to accommodate all her guest.The whole staff is outstanding and very professional.

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Helpful?
Thank walterpetrush
Trumbull, Connecticut
Reviewed 3 days ago NEW

My husband said "don't give a good review, I don't want everybody to start going there"! I have to say I admire his thinking! That being said, the hotel is awesome, the staff wonderful and we could not have had a better vacation. This is our third time there and we are hoping to be back in November. We had...

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Thank mini011
Toronto, Canada
Reviewed 4 days ago NEWvia mobile

I came here with a friend, looking for a quiet place to stay. I was pleasantly surprised by this hotel. It has been renovated and work was always being done to maintain it (ramps painted etc). The hotel is quiet and has 2 main buildings. We booked a studio with buffet breakfast daily. The room was renovated with comfy beds...

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Thank 35CanuckGirl
Harrisburg, PA
Reviewed 1 week ago via mobile

Casa Maya is not the enormous opulent type of hotel in Cancun. It is perhaps on the smaller side but truly offers intimacy and comfort. The service was exceptional. Juan, waiter at the pool bar has been there for over 17 years. He works long hours but delivered our food/drinks very punctually and was always so pleasant! The concierge service...

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Helpful?
Thank jadestepp
Lic Israel C C, Director Comercial at Casa Maya Cancun, responded to this review

Dear jadestepp Thank you for be our guest during your recent trip to Cancún. We are pleased to know that we fulfill your expectations and that Juan give an exceptional treat at the bar. We will be happy to have you back! Sincerely, your home, Casa Maya General Management

Connecticut
Reviewed 1 week ago

Third time staying at Casa Maya. I have been going to Cancun since 1989 and this is one of my favorite hotels. Was there March 1-8 2017. The first room we got was very nice but no balcony and not much of a view. The next morning we asked for a room with a balcony and a view and we...

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Helpful?
Thank PAS2424
Lic Israel C C, Director Comercial at Casa Maya Cancun, responded to this review

Dear PAS2424, Thank you for be our guest during your recent trip to Cancún. We are pleased to know that you have stayed three times with us and that in all of them we fulfill your expectations. We will be happy to have you back for the fourth time! Sincerely, your home, Casa Maya General Management

Hauppauge, New York
Reviewed 2 weeks ago

The Casa Maya is a wonderful place for a vacation. It is located in-between the hotel zone and Cancun city which gave us the opportunity to explore both. The staff at the Caca Maya are so friendly and helpful. The make every effort to learn everyone's name and greet you has if family. The rooms are spacious and clean. The...

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1Thank aide1024
Lic Israel C C, Director Comercial at Casa Maya Cancun, responded to this review

Dear aide1024, Thank you for be our guest during your recent trip to Cancún. We are pleased to know that we fulfill your expectations and that our staff treat you as part of our family, that’s our principal goal here at the hotel. We will be happy to have you back! Sincerely, your home, Casa Maya. Gerencia General

Olds, Canada
Reviewed 2 weeks ago via mobile

I was pleasantly surprised upon check in. The place was clean, And updated. We had an amazing view from our room. Our room was quite spacious and clean. Had a pantry full of utensils and pots and pans etc for cooking. Room was secure and we felt safe. We did reserve a king size bed, but ended up with 2...

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Thank Alyssa D
Brooklyn, New York
Reviewed 2 weeks ago

I stayed in a non renovated ambassador suite on the 7th flr. Not bad at all. The reviews I read (I always start with the worst reviews) was not at all my experience. I thought due to all the political crap going on between US & Mexico I would be treated a little crazy. Not the CASE! The Mexican's Hospitality...

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1Thank Tracey C
Marshfield, Wisconsin
Reviewed 2 weeks ago

Some of the rooms and floors are showing their age but it's super clean, the food is inexpensive and great, the staff is wonderful and it's on the best beach in Cancun! It's a relaxing place overall. Stay away from the Concierge desk. They are there to sell timeshares and their recommended spots. Example, I went down to have them...

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Helpful?
Thank jcbremer

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Amenities

Highlights
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Internet
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Laundry Service
  • Babysitting

Additional Information about Casa Maya Cancun

Address: Boulevard Kukulcan Km 5.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $158 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Casa Maya Cancun 3.5*
Number of rooms: 370
Reservation Options:
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Also Known As:
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Hotel Casa Maya Cancun
Cancun Casa Maya
Imperial Fiesta Club Hotel Casa Maya
Hotel Style:
#47 Spa Hotel in Cancun
#55 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Casa Maya Cancun staff and other travellers.
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Questions? Get answers from Casa Maya Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Most rooms have been recently renovated beautifully .We prefer the higher floors . The views are spectacular!!”
 of 5 bubbles walterpetrush, 20 Mar 2017 | Read review
“Most rooms are ocean view. Our rooms were closer to the beach, so away from the elevators and the action.”
 of 5 bubbles mini011, 20 Mar 2017 | Read review
“Every one is wonderful”
 of 5 bubbles aide1024, 9 Mar 2017 | Read review
“take a tour for some good perks. book through RCI or Interval”
 of 5 bubbles traceyc214, 5 Mar 2017 | Read review
“Go to a different hotel”
 of 5 bubbles A7318LBpatriciaw, 26 Feb 2017 | Read review
5 of 5