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Krystal Cancun

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Traveller (4129)
Room & Suite (1053)
Pool & Beach (944)
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Overview
  • Excellent36%
  • Very good31%
  • Average17%
  • Poor8%
  • Terrible8%
Travellers talk about
“el mortero”(55 reviews)
“tower b”(29 reviews)
“new tower”(65 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star Hotel
All hotel details
Additional information
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Reviews (5,531)
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1 - 5 of 2,302 reviews
Reviewed yesterday via mobile

Amazing staff and service! Courteous, friendly and very accomodating. The spa was the best I have experienced. Very long, spacious, clean, beautiful beach. Food was amazing--always fresh with a very wide variety. Gotta check out the Hacienda too! The bars were always prompt. The guys...More

Thank jason6917f
Reviewed yesterday via mobile

Alonso and Martin made check in so easy, we got a room before 3 and they were able to put us next to our friends! Than you guys! They even went to look for us by the pool to let us know our rooms were...More

Thank Mike C
Reviewed 2 days ago

I stayed at this Cancun hotel for a week in May. Most of the day we were gone on trips and excursions, but the time spent at the hotel was excellent. Check-in was easy and the staff was very attentive of our needs. The best...More

Thank philip0424
Reviewed 2 days ago

My hubby and I went last May for a week. We thought it was an all-inclusive resort but it's just a all-inclusive hotel! No entertainment, nothing to do except swim, drink and snack. Beautiful pool though, loved the swimup bar but wish it was adults...More

Thank VickiTyree
Reviewed 2 days ago via mobile

Eduardo helped me get checked in early, this is my second visit to the property and I have had amazing visits and service. Ammenties and front desk staff and the manager alsono were very helpful and proud to write a good review!!

Thank bmossman777
View more reviews
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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Beachfront
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Outdoor pool
Details
Price range
USD 100 - USD 202 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#52 Spa Hotel in Cancun
#61 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 100 - USD 202 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#52 Spa Hotel in Cancun
#61 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (4129)
Room & Suite (1053)
Pool & Beach (944)
Dining (319)
Amenities (119)
Family and Play Areas (34)
Business Centre & Event Rooms (10)
Questions & Answers
Ask a question
MSRGrace
6 May 2018|
Answer
Response from Mary S | Reviewed this property |
i did not ask for any, but there were none in my room.
0
Votes
george9292
23 April 2018|
AnswerShow all 2 answers
Response from Rokas K |
Was just there past weekend resort is a little small but good time , it’s right on hotel row , palazoo club, coco bongo, mandala, and the city is right outside only feet away from the resort
2
Votes
Room Tips
"Stay somewhere else, not this place."
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"Choose left towers to be away of the night pubs if you want to rest"
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"Stay on higher floors to reduce noise.r"
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"Higher floors are quieter."
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