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Sunset Marina Resort & Yacht Club

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#30 of 181 Hotels in Cancun
Certificate of Excellence
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1 room 2 adults 0 children
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Sunset Marina Resort & Yacht Club
Sunset Marina Resort & Yacht Club
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1,764 Reviews from our TripAdvisor Community

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There are newer reviews for Sunset Marina Resort & Yacht Club
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Showing 1,260: English reviews
Reviewed 11 September 2015

From the moment I arrived I was treated with hospitality and attention suitable for a princess, them service by the staff was AMAZING!! The facility was clean and easy to get around. The entertainment coordinator Alexander was a doll! everyone from the bartender to the waiters were extremely attentive. Definitely a relaxing vacation, highly recommended.

Thank Brenda S
Pittsburgh, Pennsylvania
Reviewed 10 September 2015 via mobile

There is no doubt this is a beautiful facility. However if you like to dine in air-conditioning during the very hot month of September you will be out of luck. There is only one indoor dining room and the air conditioning is so so! This is strictly a personal opinion though and many people enjoy the heat and ambience of...

Thank butterfingerPA
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review

Dear Guest: We appreciate your comments and we are very happy that we were able to meet your expectations. We strive to satisfy all of our guests by providing a wide variety of services. We are sorry to hear about the inconveniences you had, we will certainly take note to improve our services. We hope you give us the opportunity...

Canton, Mississippi
Reviewed 7 September 2015

The restaurant and pool bar staff were the absolute BEST!! Very friendly and a lot of fun. Alonso, Rual, Cecilio and Rudy really made our trip outstanding. From the time you arrive at the front desk you know you are going to have a great vacation. The cleaning staff makes the cutest animals out of towels to leave in your...

Thank Vickie B
Beaverton, Oregon
Reviewed 3 September 2015

Really nice place!!!!!! Front desk, Jessica, Daniel Maletas: Jose Luis Restaurant: Rudy, Gabriel, Selgio, Dalila, Dacia. (All of them are excellent in what they do, they make our vacation one to enjoy. Todos hicieron nuestra estancia mas placentera). Rooms are big and Clean, if you have problem with stairs say something at checking some rooms have lots of them. Gracias...

Thank chiquiticoo
Reviewed 30 August 2015

Well we enjoyed to staying at room with the jaccuzzi nice flat screen tv the cleaning really does very nice Job AND we enjoyed the restaurant all the crew like waiters Sergio,Juventino,Miguel ,Rudy, Francisco, Higinio,bartender Amadeo, and the beatiful singer Criasal

2Thank moises9149
Montreal, Canada
Reviewed 27 August 2015

The restaurant and pool bar staff were very friendly and always set a great vibe. The 2 story room we had was beautiful. We were facing the marina which was beautiful. Waking up to the view was mesmerizing. One downside was the fact that the buffet, room service and the pool bar ended early. We are Canadians and we are...

3Thank LJ R
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review

Dear Guest: Thank you very much for have given us this review which is very important for us to keep improving for our guests. Nevertheless, we appreciate all the detailed information provided and please rest assured that your issue mentioned particularly regarding the Buffet was immediately addressed and discussed with Department Heads for necessary improvement. Guest feedback is always important...

Melfort, Canada
Reviewed 26 August 2015

Nice getaway, beautiful scenery.service was great at the buffet restaurant. Marcos Balamtook good care of us at Pergola Restaurant and Emilio Kumul uc at ama de llaves/ servibar. shuttle service is good in between hotels and the tour guides to ISLA MUJERES and Chichen Itza were very knowledgeable and accommodating" I am already planning my next trip. Not to forget...

3Thank Richard Max C
DavidZCancun_Mexico, Gerente at Sunset Marina Resort & Yacht Club, responded to this review

Dear Richard: Thank you for your recent review of our property. We really appreciate your positive comments. Our staff work hard each day to make the 'guest experience' the best it can be, and we will continue. We want you to know that we truly value your business and we look forward to another opportunity to welcome you.

North Bergen, New Jersey
Reviewed 21 August 2015

Sunset Marina was a nice getaway although there was one part of my trip that was upsetting. The major issue I had was that my first night there a few items that "disappeared" from my room. I reported it to the front desk and they were very polite about it and said that they would contact me if they found...

2Thank Luz L
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review

Dear Luz: Thank you for your comments and we are thrilled to hear you had such a fun trip. We will be sure to pass your lovely comments along to our staff who will be thrilled to hear had such a positive impact on your vacation. We take the safety of our guests and their belongings very seriously so we...

Reviewed 20 August 2015

This hotel is beautiful, especially the lagoon views and the pool areas. The service was great, especially at the buffet and around the pool! Alonso and Angel at the swim up bar took great care of us the whole trip.

2Thank Rachael O
Mexico City, Mexico
Reviewed 19 August 2015 via mobile

As member of a time share in Hacienda Tres Rios we have the chance to go to other hotels from the same brand, we decide to spend one day un Sunset lagoon now called Sunset Marina the landscape is really nice you have the lagoon a few meters from the pool and you can even go into the lagoon! The...

Thank Warapiz
DavidZCancun_Mexico, Gerente at Sunset Marina Resort & Yacht Club, responded to this review

Dear Member: Thank you for your nice comments about The Sunset Marina Resort and Yacht Club, I will review these comments with each team manager and will take steps to make sure these types of incidents, do not reoccur. We hope to have you as our guest again very soon, as we very much appreciate your business!

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  • Pool
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Spa
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Breakfast included
  • Laundry Service
  • Babysitting

Additional Information about Sunset Marina Resort & Yacht Club

Address: Blvd. Kukulkan Km. 5.8 | Zona Hotelena, Cancun 77500, Mexico (Formerly Sunset Lagoon Resort Hotel & Marina)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $201 - $380 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sunset Marina Resort & Yacht Club 3.5*
Number of rooms: 177
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Also Known As:
Sunset Lagoon Resort Hotel And Marina
Sunset Lagoon Hotel Marina
Sunset Lagoon Cancun
Cancun Sunset Lagoon
Hotel Style:
#24 Spa Hotel in Cancun
#36 Family Hotel in Cancun
#47 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sunset Marina Resort & Yacht Club staff and other travellers.
75 questions
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Denver, Colorado
2 months ago
Green Springs, Ohio
5 months ago

See all questions (75)

Questions? Get answers from Sunset Marina Resort & Yacht Club staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go see Xel-ha”
 of 5 bubbles 229MikeB229, 25 Feb 2017 | Read review
“Lagoon view rooms are quieter.”
 of 5 bubbles Jefrosh, 20 Feb 2017 | Read review
“Quiet place for people who want an intimate pool side vacation with the ability to Beach at sister resorts/”
 of 5 bubbles CarolAnnDap, 20 Feb 2017 | Read review
“choose a 2nd floor facing the lagoon...we loved our room, #109!”
 of 5 bubbles Csucsumama, 19 Feb 2017 | Read review
“All room are good”
 of 5 bubbles CharlesN998, 17 Feb 2017 | Read review
5 of 5