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Royal Solaris Cancun

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Royal Solaris Cancun
Royal Solaris Cancun
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3,786 Reviews from our TripAdvisor Community

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Showing 2,211: English reviews
1 review
Reviewed 2 days ago NEW via mobile

We've been to Cancun 6 years in a row. This year we were a group of 10 and this was one of the best all inclusive resorts so far. The room was nice and clean, food was delicious, staff were friendly, beach was amazing, and the entertainment staff were top notch! Aury was a fantastic server during the night time... More 

Helpful?
Thank Ryan S
Level Contributor
1 review
Reviewed 4 days ago NEW

The rooms weren't my type of style but I am picky. The room was pretty large but I liked the bathroom. Needs new furniture. I enjoyed the big window view of the ocean, beach, and other hotels but im more of a balcony person. The best part was the pool and beach.

Helpful?
Thank Tijana D
Oregon
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 days ago NEW

Hotel was very nice. A variety of food and drinks. Always had a chair by the pool or on the beach. White sandy beach with turquoise water. Entertainment was great from Regina, Martina, and Sexy Paul. Servers like Hugo, Adrian and Ambrocio were friendly as well.

Helpful?
Thank AKBC
Chicago, Illinois
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 days ago NEW

Today's date, 11/23/16 Staying @Royal. Definitely the worst experience thus far. What I was promised as a Member is false and selected. I've spent my 1st 2 day of 9 complaining about service and false promises. Don't become a member... Being a member is nothing special, that you ain't already getting.... They promise the world and can't delivery but are... More 

Helpful?
2 Thank djritmo
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your current stay at Royal Solaris. We are very sorry to have received your comment just today despite you made it since day 3 of your stay, we want to let you know that personnel from Club Solaris will contact you personally to discuss about your membership and solve your... More 

1 review
Reviewed 5 days ago NEW via mobile

For the price it was a good place to stay! Food was good, French restaurant was good. The breakfast buffet had made to order omelets, and at lunch and dinner, they had made to order tacos. Only thing is that food places close after 1:30am, they just leave sandwiches and pastries on a table after that time, non refrigerated and... More 

Helpful?
Thank nurulayni P
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW via mobile

Was a very fun and comfortable place to stay. I enjoyed the special dining opportunities and the friendly staff. I do think it helps to be a member. Tre entertainment by the pool is a good time. The beach is excellent shape and it is fun to play in the surf at the resort. The alcohol flows freely and it... More 

Helpful?
1 Thank Susan W
Idaho Falls, Idaho
1 review
Reviewed 5 days ago NEW

My family loved the Royal Solaris. The entertainment staff was amazing. Paul, Martina, & Regina treated us like family. Wilberth and Adrian made our dining experience one of a kind. There was always something exciting happening. Best family vacation destination.

Helpful?
Thank Tami P
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

We enjoyed the open-air restaurant on the beach rather than the buffet restaurant for dinner. The wait staff always went over and beyond, especially Carlos Balcazar that always had a smile and warm greeting and a fond farewell on our last day. Ask for him, you will be glad you did!

Helpful?
1 Thank Jennifer R
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to give us your comments regarding your recent stay. We are happy your overall experience was good and have felt an exceptional service from all the staff especially from Carlos, we aill be sharing your comment with him. Warm Regards, Hoteles Solaris de México, ^R More 

1 review
Reviewed 6 days ago NEW via mobile

We just got back from our third trip to Cancun staying at GR Caribe. We always have an amazing time, The beaches are stunning, the weather is almost always perfect, the hotel is clean and beautiful, and the family friendly atmosphere is why we keep coming back. We always feel as though our 10 year old is safe and cared... More 

Helpful?
Thank Marylinden
Denver, Colorado
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago NEW

We returned home yesterday 11/24 after a week’s stay at the Royal Solaris, Cancun. This is our 5th vacation with Royal Solaris (four in Cabo) and our first time with Royal Solaris in Cancun. We wanted to share our experiences with others on Trip Advisor about our stay. As always we traveled with our best friends who have been members... More 

Helpful?
1 Thank P J
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. Please accept our apologies for all the inconveniences you had during your stay, we know you have been in contact with our Premier Services Manager to give you a proper response, we are already working in our customer service training to avoid this situations with our future... More 

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The hotel's VIKS Club offers a 6,324-square-foot recreation area for children. Supervised activities include video games, arts and crafts, and painting lessons. The mini water park features The Arch, a themed aquatic area with elephants, gorillas, zebras, rhinoceroses, hippopotamuses, giraffes, and a children's pool and three waterslides. The club is open morning until early evening in the winter, and morning until evening in the summer.Daily adult activities include pool aerobics, bingo, contests, fashion shows, cooking lessons, and athletic competitions. Nightly entertainment shows such as Mexican night and Latino night are produced by the resort's activities/entertainment staff in an air-conditioned theater. After-dark activities also include complimentary one-way transportation to the nightlife area of Cancún.A 300-square-meter health-and-beauty spa features separate steam rooms for men and women. Spa services include massage, body wraps and scrubs, hydrotherapy, and facials. Waxing and hair/nail care are provided by the beauty salon. Open-air massage and hair braiding are offered as well. (Surcharge for all spa treatments, beauty services, and hair braiding.)An air-conditioned, fitness center with mirrored walls contains cardio and weight machines as well as free weights. Within the resort are jewelry, clothing and gift/sundries shops. The resort purifies its water. ... more   less 

Additional Information about Royal Solaris Cancun

Address: Boulevard Kukulcan No. 64 Km 19.5 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $258 - $533 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Royal Solaris Cancun 3.5*
Number of rooms: 307
Reservation Options:
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Also Known As:
Royal Solaris Cancun Hotel Cancun
Royal Solaris Caribe
Solaris Resort Cancun
Royal Solaris Cancun Mexico
Hotel Style:
#30 Top resorts Hotel in Cancun
#32 On the Beach Hotel in Cancun
#37 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Royal Solaris Cancun staff and other travellers.
321 questions
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Briarcliff Manor, New York
Ottawa, Canada
1 month ago
Green Bay, Wisconsin
1 month ago
3 days ago

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Questions? Get answers from Royal Solaris Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't pick this hotel or ask for a suite.”
 of 5 bubbles djritmo, 28 Nov 2016 | Read review
“You either have a ocean or bay view”
 of 5 bubbles 281tamip, 27 Nov 2016 | Read review
“Book a room with a jacuzzi on the balcony on what is considered the first floor”
 of 5 bubbles V782YRjenniferr, 27 Nov 2016 | Read review
“Unless you are a member, you will NOT get a ocean-facing room.”
 of 5 bubbles pj251, 25 Nov 2016 | Read review
“Request a room that is ocean front I would suggest 3rd floor and above.Request a room with a balcony if one is available”
 of 5 bubbles K3804YDcherylm, 22 Nov 2016 | Read review
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