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Royal Solaris Cancun

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#34 of 182 Hotels in Cancun
Certificate of Excellence
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Royal Solaris Cancun
Royal Solaris Cancun
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3,973 Reviews from our TripAdvisor Community

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Showing 2,298: English reviews
Reviewed 3 days ago NEW

We have stayed here at least 10 times. While all the staff is wonderfully helpful, we want to recognize Mariana, Misram and Juvenal in the members' bar and Dorian, Vanessa, Miquel and Gallardo in Rosemarinus for their special kindness. The resort is so clean and comfortable and on the most gorgeous stretch of beach. We'll be back. Thanks also to...

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Thank Sherrie M
Winnipeg, Canada
Reviewed 4 days ago NEWvia mobile

I just want to first say , this was my very first time going to Mexico. My friend and myself went and once we arrived we had never experienced anything better. Let me say the staff at this hotel greet you and welcome you with open hearts. Someone is always around for you if you have any questions. The resort...

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3Thank bellacxoxo6
Montreal, Canada
Reviewed 4 days ago NEW

Great Hotel overall - We were given a room with a king size bed on the 7th floor with a balcony with the lagoon view. (1731) A little small to my liking .... but we enjoyed having a balcony since we were able to relax outside at night while our 3 year old was sleeping. Food was better than I...

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Thank lilypuma49
Toronto, Canada
Reviewed 4 days ago NEW

We stayed at the Royal Solaris in room 1214. It was located 2 floors above the lobby area, so you can hear the bands/musicians playing starting around 10pm. If you are a light sleeper and go to bed before midnight, you might want a room a few floors higher. The bonus to the 2nd floor is you can easily walk...

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1Thank Vaca-cra-cra
Detroit, Michigan
Reviewed 4 days ago NEW

This hotel isn't terrible, it does have some good features; however, if you are a foodie, like my boyfriend and I, you shouldn't stay here. Staff: Extremely accommodating and friendly Rooms: Yes, a little outdated, but we didn't go on vacation to stay in the room Clean; however, the coffee maker was not emptied or cleaned one of the days...

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1Thank Megnolia07
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. We are glad your overall stay was good and you enjoyed the beach, pool and the service from our staff. The food at the resort is abundant, we regret it wasn't of your taste but when serving people from all over the world it is hard to...

Morin Heights, Canada
Reviewed 5 days ago NEW

I went With my son and his family (wife, 4 years old boy , baby girl 7 month). This resort is wonderfull for all âgés. The staff are truly amasing. Everything in the custumer services was perfect. The hôtel is clean, the food is good with a nice choice or meals. The only negative thing is that the chairs beside...

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Thank michou51
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. Its great knowing that all the family had a fantastic time and enjoyed the facilities and services we provided at all times! Our staff is constantly working in improving their service and its great to know our guests love them! We hope to have the opportunity to...

Reviewed 1 week ago NEW

The Royal Solaris and the GR Caribe are located side-by-side at the lower end of the Cancun Hotel Zone. While staying at either resort you get the run of both which gives you a lot of beach access and numerous eating choices. Both resorts are family friendly but the Royal pool entertainment lends itself to a somewhat younger crowd while...

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2Thank Gary S
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. Its great to know how much you enjoyed your stay and being able to use both hotels when staying at GR Caribe. We appreciate the nice comments and hope to have the opportunity to serve you again in the near future! Best Regards, Hoteles Solaris de México,...

Bowie, Maryland
Reviewed 1 week ago

This is my wife and mine 6th trip to Cancun. This time we took the whole family, 15 adults and two 2 year olds. This is my first time writing to trip advisor, I usually find that most people that write these reviews are writing to complain and I take them as a grain of salt. The only reason I'm...

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3Thank dannypepe
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to give us your comments regarding your recent stay. We are glad you did write a review for us we are truly grateful for this even though you are not used to do it. Our staff members love reading their names and seeing how much fun our guests had! We would love to see you...

Reviewed 1 week ago

Royal Solaris all-inclusive is the perfect hotel for those wanting a place to take their children for a time of running free and screaming in the hallways and poorly sound-proofed rooms. It also features a cuisine guaranteed to please anyone who appreciates mostly buffet foods no more tasty than chicken nuggets and mac n cheese from home. Noisy crowded pools...

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4Thank Dan H
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. We regret not fully meeting your expectations but all your comments are fully considered in order to improve our facilities and services. Best Regards, Hoteles Solaris de México, ^R

Houston, TX
Reviewed 1 week ago

Mediocre hotel close to south part of the Cancun. Good location and bus stop is near the hotel (ride is about 50c). Small resort with 2 restaurants, buffet and entertainment, lots of stairs. Food: in a la carte restaurant – not eatable (old, tasted bad) – we did tried all of items on a small menu between 5 of us,...

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2Thank anyuta7
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. We truly value all of our guests and are disappointed to hear that your stay did not live up to your expectations. Rest assured that we have shared your feedback with the corresponding departments and we're taking the necessary measures to improve future guests' experiences. Best Regards,...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The hotel's VIKS Club offers a 6,324-square-foot recreation area for children. Supervised activities include video games, arts and crafts, and painting lessons. The mini water park features The Arch, a themed aquatic area with elephants, gorillas, zebras, rhinoceroses, hippopotamuses, giraffes, and a children's pool and three waterslides. The club is open morning until early evening in the winter, and morning until evening in the summer.Daily adult activities include pool aerobics, bingo, contests, fashion shows, cooking lessons, and athletic competitions. Nightly entertainment shows such as Mexican night and Latino night are produced by the resort's activities/entertainment staff in an air-conditioned theater. After-dark activities also include complimentary one-way transportation to the nightlife area of Cancún.A 300-square-meter health-and-beauty spa features separate steam rooms for men and women. Spa services include massage, body wraps and scrubs, hydrotherapy, and facials. Waxing and hair/nail care are provided by the beauty salon. Open-air massage and hair braiding are offered as well. (Surcharge for all spa treatments, beauty services, and hair braiding.)An air-conditioned, fitness center with mirrored walls contains cardio and weight machines as well as free weights. Within the resort are jewelry, clothing and gift/sundries shops. The resort purifies its water. ... more   less 

Additional Information about Royal Solaris Cancun

Address: Boulevard Kukulcan No. 64 Km 19.5 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $255 - $477 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Royal Solaris Cancun 3.5*
Number of rooms: 307
Reservation Options:
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Also Known As:
Royal Solaris Cancun Hotel Cancun
Royal Solaris Caribe
Solaris Resort Cancun
Royal Solaris Cancun Mexico
Hotel Style:
#30 Top resorts Hotel in Cancun
#31 On the Beach Hotel in Cancun
#37 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Royal Solaris Cancun staff and other travellers.
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Questions? Get answers from Royal Solaris Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lagoon view with balcony is nice - beautiful view of the sunset and you can tan outside if you want in late afternoon.”
 of 5 bubbles lilypuma49, 15 Feb 2017 | Read review
“Choose south side of hotel if you want away from pool noise, or lobby bar noise.”
 of 5 bubbles Vaca-cra-cra, 15 Feb 2017 | Read review
“At the Royal you can either get an ocean view or a lagoon view. Sunrise on the ocean side or sunset on the lagoon side.”
 of 5 bubbles V3695WPgarys, 12 Feb 2017 | Read review
“Ask for neighbors who make as much or as little noise as you do. Not well sound-proofed.”
 of 5 bubbles M8399TEdanh, 10 Feb 2017 | Read review
“Ask for a balcony”
 of 5 bubbles KJAAA, 9 Feb 2017 | Read review
5 of 5