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Royal Solaris Cancun

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Traveller (3975)
Pool & Beach (901)
Room & Suite (668)
Overview
  • Excellent49%
  • Very good30%
  • Average13%
  • Poor4%
  • Terrible4%
Travellers talk about
“marco polo”(420 reviews)
“las fuentes”(122 reviews)
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star Hotel
All hotel details
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Reviews (5,425)
Filter reviews
3,194 results
Traveller rating
1,340
976
518
181
179
Traveller type
Time of year
LanguageEnglish
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1,340
976
518
181
179
Show reviews that mention
All reviewsmarco pololas fuentesentertainment staffocean viewswim up barfamily vacationnightly showsmexican nighthot dogsmini clubkids clubmexican foodsushi barnachosgreat vacationkids poolall inclusive resort
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1 - 5 of 3,194 reviews
Reviewed yesterday via mobile

My husband and I have gone to Cancun two years in a row now and will continue until we can’t make it any longer. We enjoy the staff who make this vacation even more enjoyable, love the food and the many choices, the airport shuttles...More

1  Thank Gretchen M
Response from SolarisHotels, Manager at Royal Solaris CancunResponded yesterday

Thanks for taking the time to share your comments regarding your recent stay. We are very happy to read how for the second time you have had an amazing time! Thanks for your comments and we look forward to welcome you for many years to...More

Reviewed 3 days ago

I have been going to Cancun since I was a young girl. The special part of going to Cancun every summer since I was a young girl is getting to stay at Royal Solaris and feeling like it is my second home. Every year I...More

Thank Erika M
Response from SolarisHotels, Manager at Royal Solaris CancunResponded yesterday

Thanks for taking the time to share your comments regarding your recent stay. Its always great to receive comments from guests who have visit us throughout the time and has experienced all changes, improvements and also become friends with lots of our staff members. Thanks...More

Reviewed 3 days ago via mobile

I had a reservation to stay here with my family this week, two days before our vacation (in the middle of high season) they decided to cancel our reservation claiming they couldn’t charge our credit card. We had to hurry to find anything available in...More

Thank David V
Response from SolarisHotels, Manager at Royal Solaris CancunResponded yesterday

Dear David M, We are truly sorry for the inconvenience you experienced, we have shared your comments with our reservations department in order to check what the situation was about and improve their processes and services. Best regards, General Management

Reviewed 3 days ago

I go to Royal Solaris once a year and this year was the best year ever at Solaris! I went with my cousin Erika. We got to the hotel around 11am. Me and my cousin were walking around when we meet Johnny, the entertainer at...More

Thank Albert A
Response from SolarisHotels, Manager at Royal Solaris CancunResponded yesterday

Thanks for taking the time to share your comments regarding your recent stay, especially about Johnny, we ill make sure to share your very detailed comment to his boss as well as himself with the proper recognition from our end. We look forward o welcoming...More

Reviewed 3 days ago

We stayed only one night, to get away for the weekend but I found the food options very limited for dinner, there was only one Asian and one mexican but a ala carte with only like 5 options so nothing for the kiddos really.. Other...More

Thank Andreas T
Response from SolarisHotels, Manager at Royal Solaris CancunResponded yesterday

Thanks for taking the time to share your comments regarding your recent stay. We are glad your overall stay was good and you enjoyed the beach and the Kids club as well, thanks for your feedback regarding the food, rooms and service from our wait...More

View more reviews
About
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Room Service
Beachfront
Bar/Lounge
Free Parking
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Children Activities (Kid / Family Friendly)
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
USD 169 - USD 508 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 Family Hotel in Cancun
#41 Top resorts Hotel in Cancun
#44 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 169 - USD 508 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 Family Hotel in Cancun
#41 Top resorts Hotel in Cancun
#44 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (3975)
Pool & Beach (901)
Room & Suite (668)
Dining (465)
Amenities (230)
Family and Play Areas (116)
Business Centre & Event Rooms (11)
Questions & Answers
Ask a question
Karin C
30 June 2018|
Answer
Response from velia j | Reviewed this property |
OMG ALL THE EXCURSIONS (Xplor,Xel-Ha,Excarat) Plus, Royal Solaris is literally right on the beach. The hotel has the desk right there and you can purchase everything. I loved it and my girls had a BLAST
1
Vote
pcrawley35
25 June 2018|
AnswerShow all 5 answers
Response from SolarisHotels | Property representative |
Hi! We only ask for a deposit during springbreak time, for early check in, yes you can chek in at 9 am and start using all the facilities, room may not be ready but you can start using the pool, breakfast and the rest of... More
0
Votes
Google Translation
Room Tips
"ocean and lagoon view"
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"Nice quiet are by the jacuzzi"
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"Room 1533 was amazing and had an amazing view of the ocean and the lagoon"
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"Good food, great service and amazing views"
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