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Grand Oasis Cancun

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Grand Oasis Cancun
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6,014 Reviews from our TripAdvisor Community

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Showing 2,668: English reviews
cornwall ontario
Reviewed 14 January 2016

Having booked Jan 5-12, for the Grand Oasis Cancun and, after weeding out some of the silly complaints we thought we'd try it. We have stayed in the hotel zone often so we are quite aware of the surroundings. Our check in was very smooth and we were pleased to be told that our bracelets were upgraded. From what I...

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Helpful?
4Thank lucyandchris03
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thanks for taking the time to share your experience about your stay at our resort. We are delighted that you enjoyed our facilities, our entertainment and our wide variety of restaurants. We welcome your comments on areas where we can improve; always we take into account the comments of our guests in order to exceed their expectations in...

Canada
Reviewed 14 January 2016

This was the worst hotel I have to ever been to and I suggest people to look over all the reviews before staying here!!! The food was barley eatable and two of my friends got food poisoning from it! The first night I arrived, stuff was coming up from the sink and the toilet barely worked. We asked front desk...

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Helpful?
2Thank lindsayl7192
Reviewed 12 January 2016

The experience at this hotel was just breathtaking. There is everything at Grand Oasis Cancun that you never need to leave. The food is amazing! One of the best breakfast and snack places is the Bites and Le Buffet Restaurant. I extremely recommend dining at the Hacienda El Zarape. The Mariachi is just AMAZING! Not only do you enjoy the...

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Helpful?
3Thank Diana S
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thanks for taking the time to share your experience about your stay at our resort. We are delighted that you enjoyed our facilities, our entertainment and our wide variety of restaurants. We welcome your comments on areas where we can improve; always we take into account the comments of our guests in order to exceed their expectations in...

Charlotte, North Carolina
Reviewed 11 January 2016

We did not have running water for 2 of the 8 days. We did not have warm-hot water for 4 of the 8 days. The rooms are outdated and need of repair. The staff appears overworked and disgruntled. The food and drink quality is poor. VIP status provides almost no benefit. Wifi restrictions regarding number of devices and duration. Spring...

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Helpful?
3Thank Dixielake
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, First and foremost thank you for taking the time to write us your comments about your stay at our resort. We regret not having met your expectations and please accept our most sincere apologies for the inconveniences during your stay. All your comments are fully considered in order to improve our range of services and facilities. We must...

Aberdeenshire, United Kingdom
Reviewed 11 January 2016

We were booked into oasis smart in downtown cancun. They had overbooked so said we were being upgraded to oasis grand all inclusive. Great we thought. How wrong could we be. The first rooms we were in were stinking filthy and run down. They changed us rooms immediately. Those rooms were a lot better. The hotel grounds and beach were...

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Helpful?
2Thank Patricia M
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, First and foremost thank you for taking the time to write us your comments about your stay at our resort. We are deeply sorry the inconvenience we caused at changing you to one of our sister resorts located in the hotel zone of Cancun with the all inclusive concept. It's a shame that although this you couldn't enjoy...

Melbourne, Australia
Reviewed 11 January 2016 via mobile

Firstly the best pyramid to stay in is the Grand Pyramid (there are smaller pyramids off the the grand pyramid) which is the central pyramid. BUT expect a lot of noise from the shows and people coming back from clubs at 5am in the morning. Hotel security should ensure peace and quiet of guests who have chosen to spend more...

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Helpful?
3Thank amaliabulis
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, First and foremost thank you for taking the time to write us your comments about your stay at our resort. We are truly sorry for the inconveniences presented during your stay, we have made a detailed report of your comments and sent it to the corresponding areas to improve the aspects you mentioned since our main goal is...

canada
Reviewed 10 January 2016

Go somewhere else. Cancun has many hotels offering much more for much less money. What you see on the website for Oasis Hotels are not what you get when you get there. Don't even pay for the Grand Status unless you want a hotel room with a glass window looking into the toilet and a room safe that looks like...

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Helpful?
1Thank leoep79
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all...

Houston, Texas
Reviewed 10 January 2016

This was a bad experience. We did not intentionally book this hotel, but were bumped from a room at Iberostar booked through HotelTravel.com. We should have refused the "comparable" substitution since we were attending a gymastics competition that our granddaughter was participating in at the Iberostar. Basically we were trapped on a different cruise ship from the rest of our...

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Helpful?
4Thank Susan K
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, First and foremost thank you for taking the time to write us your comments about your stay at our resort. We are truly sorry for the inconveniences presented during your stay, we have made a detailed report of your comments and sent it to the corresponding areas to improve the aspects you mentioned since our main goal is...

Reviewed 10 January 2016 via mobile

Do NOT stay at Grand Oasis! From check in to Ck out, total mess. We were on 6th floor of Sian Kaan level of Pyramid with VIP wristbands. What this apparently meant was to put us in a std room, with no option to move to the room we actually booked, a suite. We did get moved a day later,...

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Helpful?
4Thank James R
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all...

Philadelphia, Pennsylvania
Reviewed 9 January 2016

If you are looking for good food, top quality service and great accommodations, this is not the place for you. Starting at check-in, they said out room world be ready but it wasn’t till the third time we went back and complained. We had our own private check in room where 10- 20 parties, also were waiting for a room...

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Helpful?
3Thank Relaxationfor2
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf Course
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
They don't call me The Entertainer for nothing: I'm the Grandmaster of fun, hosting live concerts, festivals and shows, even themed parties - plus everyday surprises like dancers in the lobby, and comedy skits by the longest pool in Cancun. I'm a Little more exlusive than my sister resort, Oasis Cancun, with extra amenities to make you feel special. ... more   less 

Additional Information about Grand Oasis Cancun

Address: Blvd. Kukulcan Km. 16.5 | Lotes 45-47, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $264 - $526 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Cancun 3.5*
Number of rooms: 613
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com and Hotels.com so you can book your Grand Oasis Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Oasis Hotel Cancun
Grand Oasis Cancun Mexico
Oasis Cancun
Cancun Oasis
Oasis Grand Cancun
Grand Oasis Cancun Reviews
Grand Oasis Resort Cancun
Grand Oasis Cancun Hotel
Oasis Hotel Cancun Mexico
Hotel Style:
#54 Top resorts Hotel in Cancun
#55 Spa Hotel in Cancun
#66 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Grand Oasis Cancun staff and other travellers.
809 questions
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Questions? Get answers from Grand Oasis Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It was awesome sleeping with the sliding glass door open listening to the waves crashing on the beach. So peaceful and waking up to a beautiful ocean view and sun every morning was great. ”
 of 5 bubbles 6Spider83, 20 Feb 2017 | Read review
“Oceanfront is a must ”
 of 5 bubbles tomdI2910IV, 16 Feb 2017 | Read review
“Ocean view, higher up - away from the 'party' pool”
 of 5 bubbles Babs4now, 15 Feb 2017 | Read review
“Ocean view with the Grand Plus option is the only way to go.”
 of 5 bubbles train5171, 15 Feb 2017 | Read review
“In the main building only corner suites are okay, but at night are noisy. In the beach buildings roos at the first floor are okay.”
 of 5 bubbles timurk847, 14 Feb 2017 | Read review
5 of 5