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Occidental Tucancun

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#45 of 183 Hotels in Cancun
Certificate of Excellence
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4,291 Reviews from our TripAdvisor Community

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There are newer reviews for Occidental Tucancun
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Showing 2,399: English reviews
Avon, Indiana
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 weeks ago

This property is really beautiful especially the beach! The water was rough because it was November but plenty of pools. The staff is great! Our favorite waiters who went above and beyond were Alberto Martinez, Antonio Mex, Armando Chan, Jaime, Liliana, Nelly Martinez, Eddie, Vicente,Marco, Erik, Omar, and Thomas. Thanks to all of them for making our trip so much... More 

Helpful?
1 Thank jojovincent
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Jojovincent, Thank you for taking the time to share your experience at Occidental Tucancún Beach. We are very happy to learn that you enjoyed the facilities and our beach, we are very proud to our privileged location that allows to our guest walking activities in the heart of the hotel zone. We appreciate that you mentioned our team and... More 

Los Angeles, California
Level Contributor
3 reviews
Reviewed 2 weeks ago

Last week me and my friend went to cancun for the first time. We are both from colombia and stayed for about a week. Ever since I got there ( I had to wait for my friend for over 6 hours) but the staff let me save my laugage and let me register early! Since then I felt VERY welcomed... More 

Helpful?
Thank Juliana V
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear julivargas31 I would like to thank you for choosing Barceló Tucancun as your summer home and the time you have taken to share your impressions of the property and services. We are happy to hear that we have exceeded your expectations and you have enjoyed your stay with us. I gladly will let know our team your nice comments,... More 

1 review
Reviewed 2 weeks ago via mobile

It was mine and my best friend's time in Cancún. I cannot start to explain how amazing it was. Since the moment I got there everyone was VERY welcoming. The staff was probably my favorite part of the trip. The room was very good too(always cleaned every morning),installations, food, and drinks were amazing!!!!(totally worth the all inclusive, so much food... More 

Helpful?
Thank JuLi V
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear JuLi V Thank you very much for sharing this great review of your recent stay at Barceló Tucancun. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service... More 

Tampa, Florida
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 weeks ago

The Barcelo property is well maintained and laid out well to suit the resort traveler. The pools are outstanding and the variety of the 3 kept us in sync for the day. The entertainment team was also very good and if you want some competition during the day, there are plenty of water activities- Basketball and Ping Pong were fun.... More 

Helpful?
1 Thank MikeandDiana0424
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear MikeandDiana0424, I would like to thank you for choosing Barceló Tucancun as your vacation hotel and the time you have taken to share your impressions of the property and services. Very few guests mention our clean swimming pools. Thanks for doing so, our staff works hard every day keeping them clean and ready for you. They really appreciate your... More 

Oneida
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago

We have enjoyed this same place for 8 years. We love the people, service & food. Nellie was a wonderful waitress in Lobby Bar. We also love our old friends in the restaurants and bars: Tomas, Vincente, Nancy, Antonio, Felix, Alex, Theresa, Obdulia, Luis & Gonzalo.

Helpful?
Thank scotti51
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear scotti51, We would like to express our deepest gratitude for your generous comments and for posting your review on TripAdvisor. We are very pleased to know that you enjoyed our services ans facilities . We are also delighted to hear that you are part of our group of loyal guests, whom year after year honor us with their preference.... More 

Dublin, Ireland
Level Contributor
3 reviews
Reviewed 4 weeks ago

I stayed here with my partner in 2012 (it won't let me select further back than Dec 2015 for some reason). We had an all inclusive package for a 4 night stay. I fell in love with the place. We had an amazing deal and the food and drinks were fantastic! The staff were so kind and pleasant and always... More 

Helpful?
Thank susu270
Juan A, Propietario at Occidental Tucancun, responded to this review

Dear susu270 First of all receive our greetings, the same way we want to send you our appreciation for the time that you have taken to send us your comments. Feedback from our guests past and present is essential for improving our services and achieve our goal of complete customer satisfaction. Your kind words are appreciated. It is pleasing to... More 

Missouri
Level Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 4 weeks ago

We typically visit in the spring, but this was a quick bonus trip to celebrate my husband's birthday. This was our 11th visit to this hotel. The staff is truly our family. Felix, Antonio Mex, Max Antonio, Rafael...they are the best. Special thanks to Lizbeth and Gabriela. They surprised us with a villa and it was beautiful! Many thanks, and... More 

Helpful?
Thank gointomexico
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear gointomexico Thank you for sharing your experience with us and the TripAdvisor community. We are honored to know your retreat time has been pleasant in our resort. Our staff works hard to make your vacation memorable and unforgettable, with their distinguished hospitality and smile at all the times. Thanks for mentioning; Felix, Antonio Mex, Max Antonio, Rafael, Lizbeth &... More 

Monterrey, Mexico
1 review
Reviewed 4 weeks ago

I spent the past weekend with my friends in this hotel and everything was good, specially the adult pool (Wil Alvarez served us very fast and knows so much about drinks) . My only suggestion is to expand the beer choices, there is only corona and its not my favorite at all, thank you for your attention Barceló!

Helpful?
Thank jacobothepunisher
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Jacobothepunisher, Thank you for taking the time to share your recently experience at Barceló Tucancún Beach. We are very glad to learn that you had a pleasant stay, that you enjoyed the pool and the service of Will Alvarez, you can be sure we will share with him your compliments, and we also appreciate your suggestion about the drinks... More 

Mexico City, Mexico
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 October 2016

Went there in July with my brother and his family. It was great, I really don't understand the bad rewiews cause everything was great from the service to the food. I really recommend the Mexican a la carte restauant. It was so great that I am going back nov 4th with my husband.

Helpful?
Thank Patlib1603
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Patlib1603; Thank you for taking the time to share such a kind review about your stay at Barceló Tucancún Beach. It is pleasure to know that you had a delightful stay, that you enjoyed the restaurants, specially Mexico Lindo, and that our service was up to your expectation. We really appreciate your confidence and recommendation and we look forward... More 

Level Contributor
4 reviews
Reviewed 27 October 2016

I almost canceled my reservation there after I read some horrible reviews about this place, I am glad I did not. I spent a weekend there with my wife for her birthday we had a blast. Everything went well the food was great, the people are nice, the pool, the beach you name it. No complaints at all we already... More 

Helpful?
Thank Gerald A
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Gerald A, It's a great pleasure to read that you were able to enjoy the great service at Barcelo All the opinions are very important to us and we know that they are taken in to consideration when travelers are making a decision to where they want to spend their vacations. We are truly very thankful that you took... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Well located, with spectacular beach, mostly all the rooms looking for the ocean. The hotel has been remodeled with new lobby-bar, gymnasium, kids club and amazing view just right by the front desk. ... more   less 

Additional Information about Occidental Tucancun

Address: Blvd. Kukulkan Km 13.5 | Lote 24, Cancun 77500, Mexico (Formerly Barceló Tucancun Beach)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $261 - $572 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Tucancun 3.5*
Number of rooms: 336
Reservation Options:
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Also Known As:
Barcelo Hotel Cancun
Barcelo Hotel Tucancun Beach
Barcelo Tucancun Beach Hotel
Tucancun Hotel
Cancun Barcelo
Barcelo Tucancun Beach Resort
Hotel Style:
#35 Spa Hotel in Cancun
#36 Top resorts Hotel in Cancun
#41 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Tucancun staff and other travellers.
200 questions
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Questions? Get answers from Occidental Tucancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the balcony rooms facing the oceans are the best.”
 of 5 bubbles spp_13, 3 Dec 2016 | Read review
“Ask for Ocean View!!”
 of 5 bubbles jojovincent, 17 Nov 2016 | Read review
“We got a room with a beach view and it was the most beautiful thing”
  • This picture was taken form my room!
 of 5 bubbles julivargas31, 16 Nov 2016 | Read review
“Ocean View.”
 of 5 bubbles MikeandDiana0424, 7 Nov 2016 | Read review
“North Tower, ocean view with balcony”
 of 5 bubbles scotti51, 4 Nov 2016 | Read review
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