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Hotel Plaza Caribe

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Hotel Plaza Caribe
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278 Reviews from our TripAdvisor Community

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Showing 120: English reviews
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Reviewed 1 week ago

My squad stayed there the first time we visited Cancun. It was during the Christmas, a lot of families were staying there. The kids, the seniors, any age group could easily find activities interest them. They were all so happy. I even started thinking about having my own family and taking them there. All inclusive service. Don't remember me drinking...

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Helpful?
Thank Joyce B
Ambergris Caye, Belize
HOTEL’S FAVOURITE REVIEW
Reviewed 18 October 2016

We checked in to a double occupancy room and appreciated the cleanliness of the room as well as layout. The hotel is family friendly and has a pool for the kids to swim in. It is conveniently situated across for the Bus terminal in Cancun for budget travelers and you can easily get to the hotel zone and malls from...

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Helpful?
Thank CocoBlanca
About Hotel's Favourite Review
PlazaCaribe, Director de Relaciones con Clientes at Hotel Plaza Caribe, responded to this review

Hello and good morning, We are happy to hear your stay with us was good, your comments are important to us since it will help us to improve our service. We hope to see you soon in the near future, Best regards.

Houston
Reviewed 4 weeks ago

Room was about $45USD. Stayed one night due to missed flight, stayed here because it was right across for ADO bus station. Hotel exterior and interior was clean, pool area was nice, front desk polite and attentive. Security walks around. Free wifi worked well. Room was fresh and clean, doors locked, AC cold, shower was hot, sheets and towels were...

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Helpful?
Thank Todd H
Reviewed 4 weeks ago via mobile

The best thing about this Hotel is its close proximity to the bus station...its literally across the street. Total bus fare from there to the airport $6. Rooms are very clean even if they are in need of modernization, at least they all havd flatscreen TV's. The Wi-fi is free and works perfectly in the room with very good speeds....

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Helpful?
1Thank vanguardia12
PlazaCaribe, Director de Relaciones con Clientes at Hotel Plaza Caribe, responded to this review

Hello and good morning, We appreciate your comments and we are happy to know that your stay was pleasant, we strive to make this happen and we will continue to do so. We hope this is not the last time you visit us, Best regards.

Windhoek
Reviewed 23 January 2017 via mobile

There are much better options in this area, for the same or less money. Outdated rooms, aircom smells of sweat, feels like a business hotel from 20 years ago. No nice ambience. The location is unbeatable, if you just need somewhere to spend the night before catching an ADO bus.

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Helpful?
1Thank Jana1704
PlazaCaribe, Director de Relaciones con Clientes at Hotel Plaza Caribe, responded to this review

Hello and good morning, We are really sorry for the inconvenience caused on your stay, we have different types of rooms available, the standart, superior and deluxe rooms, the last two are recently renewed and offer a way better experience for our guest, we invite you to visit us again and try one of this two options, we garantee you'll...

London, United Kingdom
Reviewed 22 December 2016

Stayed here for 4 nights with a friend in December 2016. Was initially quite satisfied with what I thought we were getting given the relatively low price for the room we booked. However, it quickly became apparent that this is a very cheap, budget hotel looking to cut/save on costs as much as possible - beyond what one should reasonably...

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Helpful?
Thank Shahim M
PlazaCaribe, Director de Relaciones con Clientes at Hotel Plaza Caribe, responded to this review

Hello Mr. Sahim, We appreciate your comments and we are very sorry you had a bad experience with your stay, we will review the details that you mentioned in your comment and we will encourage the managers to correct these situations. There are not enough words to express the sadness that causes us to know we were not up to...

Chelem, Mexico
Reviewed 29 September 2016

we have stayed at this hotel for years... it was always lovely... this time the room was a little grunge...hope it pulls itself back up... we always stay in rooms by the pool , this time it was different...the staff do not speak good english... no problem... they were helpful... we only stayed one night but we slept well...

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Helpful?
Thank ronW9174ZM
Tyler, Texas
Reviewed 31 August 2016

This place is literally across the street from ADO bus station. The rooms have AC and hot water. There are computers with internet access. There is no refrigerator in the room but there is a 7-11 literally right next door where you can buy cold drinks and even ice cream (because it's punishingly hot and humid in Cancun). My first...

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Helpful?
Thank HungryMike817
PlazaCaribe, Reservaciones at Hotel Plaza Caribe, responded to this review

We are sorry that you had to wait too much to access to your room, we are working very hard to avoid this type of situations. We are open to suggestions on what we should improve so we can convince you to visit us again in a near future Best regards.

Toronto, Canada
Reviewed 25 August 2016 via mobile

First impressions were good. The hotel is conveniently located across the street from the ADO bus terminal. Family of 4 (2 kids under 9) in a room with 2 double beds. The room is very tight/small. The sheets on the bed had some stains, but you could tell they had been cleaned. Decent water pressure and hot water, so no...

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Helpful?
Thank joeanned
PlazaCaribe, Director de Recepción at Hotel Plaza Caribe, responded to this review

Thank you for your comment, We appreciate as it helps us to improve our service, We apologize for the inconvenience about the pool, About the room We have different types of room and We could change you at manager's discretion.

cordoba, veracruz, mexico
Reviewed 23 August 2016

Expensive rooms, no elevators, hot restaurant outdoors, and broken door locks. We stayed ther only because it was next to the ADO bus station, and we got discounts on a bus to the airport the next day..

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Helpful?
Thank frankania

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Babysitting
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Located in the downtown of Cancun. Very near of Malls, handcraft markets, prestige shops, banks and goverment offices. Only 10 minutes from the beach and 20 minutes from Cacun's International Airport. In front of the ADO bus station. ... more   less 

Additional Information about Hotel Plaza Caribe

Address: Av. Tulum con Av. Uxmal Lote.19 Smza.23 Calle Pino s/n | In Front of Ado Bus Station, Cancun 77504, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $72 - $93 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Plaza Caribe 3*
Number of rooms: 134
Reservation Options:
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Also Known As:
Plaza Caribe Hotel
Hotel Style:
#15 Best Value Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Plaza Caribe staff and other travellers.
7 questions
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Questions? Get answers from Hotel Plaza Caribe staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a roomin the first part of the hotel by the pool”
 of 5 bubbles ronW9174ZM, 28 Sep 2016 | Read review
“Ask for renovated room on the first floor (no lift though).”
 of 5 bubbles 54Linda5454, 13 May 2016 | Read review
“None. Unless you love noise up to 2, 3? am.”
 of 5 bubbles fidenciog393, 19 Apr 2016 | Read review
“The party at the pool outside our room went late and started early. ear plugs a must.”
 of 5 bubbles budgettravelers2, 24 Mar 2016 | Read review
“I think most of the rooms have thin walls, but for the price was no problem”
 of 5 bubbles dickcraig, 15 Feb 2016 | Read review
5 of 5