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NYX Hotel Cancun

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1,740 Reviews from our TripAdvisor Community

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Showing 667: English reviews
Dubrovnik, Croatia
Reviewed 2 weeks ago via mobile

NYX hotel is on perfect location. The staff was great all the time with smile (eddy,gimer,eduardo). Food in hotel is tasty and simply. Amazing view from the room to sea and sandy beach. We will return for sure!!! Big regrads from Croatia(Dubrovnik)

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Helpful?
3Thank luka54
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Guest Thank you so much for your review of our Hotel, we sincerely appreciate them, it brings us great satisfaction to know that we exceed your expectations, we are very happy to read that you had an excellent and enjoyable stay. We will be recognized to our staff. We hope that you will return again very soon. Many thanks...

Winnipeg, Canada
Reviewed 2 weeks ago via mobile

Our family of 10 enjoyed ourselves tremendously. This is a small resort with great service. The front office manager Tina Garcia gave us a nice welcome & Yulianna at the front desk was there to assist with any information we needed. Roberto was a very hands on manager for breakfast & lunch. He always greeted us and made sure we...

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Helpful?
2Thank canadgirl2017
DireccionNYX, General Manager at NYX Hotel Cancun, responded to this review

Dear guest Thank you so much for choosing NYX Hotel Cancun and for taking the time to let us know your experience with us. We are so happy to read that we met your expectations, we are glad to know that you spent a great time here and enjoyed of our service and attentive staff. We hope that you will...

Reviewed 2 weeks ago via mobile

My boyfriend and I were staying here 2 weeks in january. We booked a junior suite overlooking the pool and beach. Fantastic view!! The bed was very comfortable. Only problem was just the hot water for few days we didnt have it but ok. We were not all inclusive but eat here every day for lunch and it was excellent...

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Helpful?
1Thank Anja K
DireccionNYX, General Manager at NYX Hotel Cancun, responded to this review

Dear guest Many thanks for sharing your kind feedback and taking the time to let us know about your recent stay with us. We are so happy to read that we exceed your expectations. We are glad that you appreciated our service and attentive staff. We will definitely share your kind words with the rest of the staff. Thank you...

Toronto, Canada
Reviewed 2 weeks ago

One of the best hotels on the strip! They make you feel like family by the end of your stay! The staff were all amazing and got to know us over the week that we were there. Eddy and Alberto were two of our favorite servers and Edgar at the bar was awesome the whole week. The beach front was...

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Helpful?
2Thank alanrussel2017
DireccionNYX, General Manager at NYX Hotel Cancun, responded to this review

Dear guest Many thanks for sharing your kind feedback and taking the time to let us know about your recent stay with us. We are so happy to read that we exceed your expectations. We are glad that you appreciated our service and attentive staff. We will definitely share your kind words with the rest of the staff. Thank you...

Magog, Canada
Reviewed 3 weeks ago

Small and very nice Hotel with a beach front. The food formula was awesome. Breakfast inside in the morning and eating at the beach at lunch and night. Live bands during diner and or at the bar. Wonderful beach that you can walk for miles. Small rooms with a very confortable bed. Hector and his team at the beach restaurant...

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Helpful?
2Thank brunocantin
DireccionNYX, General Manager at NYX Hotel Cancun, responded to this review

Dear Guest First of all we would like to thank you for your comments and for taking the time to let us know about your recent stay with us. We are glad to know that you appreciate our service and attentive staff. We are happy to read that you spent a great time with us. We hope that you will...

Manitoba, Canada
Reviewed 3 weeks ago

There were 9 Ladies in our group from Manitoba, Canada, aged 23 - 62, for some this was their 1st all inclusive trip anywhere. I, personally, have vacationed in Central and South America for many years, stayed in 2 star hotels to 5 star resorts. I do not partake much in alcoholic drinks so my review is a "sober" one....

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Helpful?
2Thank Gabby K
DireccionNYX, General Manager at NYX Hotel Cancun, responded to this review

Dear Guest Many thanks for your review, we are glad to know that you spent a great time with us and enjoyed your stay. We are very happy to read that our service meet your expectations. We will definitely share your kind words with the rest of the staff specially with Jonathan. We hope that you will return again very...

Baraboo, Wisconsin
Reviewed 3 weeks ago

The room was great, it was over looking the beach pool. The service was top notch, everyone bent over backwards to make sure we had a great time. Veronica the concierge helped us out tremendously. Gimer, Hugo, and Tina were there to help and answer any questions we had. At night, we only wanted Victor Moreno to wait on us...

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Helpful?
2Thank Sean C
DireccionNYX, General Manager at NYX Hotel Cancun, responded to this review

Dear Guest Thank you so much for your review of our Hotel, we sincerely appreciate them, it brings us great satisfaction to know that we exceed your expectations, we are very happy to read that you had an excellent and enjoyable stay. We will be recognized to our staff. We hope that you will return again very soon. Many thanks...

London, Canada
Reviewed 3 weeks ago

Wow, what a great week from Jan 20-27. The hotel and staff met all of our expectations and more. The service in the restaurants, bars and beach were outstanding. All staff were friendly and always smiling. Eduardo was always very attentive and he appears to enjoy speaking with people. We requested his section during the breakfast and lunch hours. Jessica...

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Helpful?
2Thank Hola004
DireccionNYX, General Manager at NYX Hotel Cancun, responded to this review

Dear Guest Many thanks for your review, we are glad to know that you spent a great time with us and enjoyed your stay, we appreciated your comments since they help us to improve ou areas of opportunity. We are very happy to read that our service meet your expectations. We will definitely share your kind words with the rest...

Barrie
Reviewed 3 weeks ago

We were put into a renovated room. It was large, with a balcony and big bathroom. The food here was delish. Alacarts everyday for lunch and dinner, with a great buffet at breakfast. We never had to fight for a pool chair at either the beach or the pool. We will definitely return.

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Helpful?
3Thank SungoddessOntario
DireccionNYX, General Manager at NYX Hotel Cancun, responded to this review

Dear guest Thank you so much for choosing NYX Hotel Cancun once again and for share a brief review of your recent stay with us. We are glad to know that you spent a great time and enjoyed of our service, we will definitely share your kind words with the rest of the staff. Many thanks for your comments We...

Bronx, NY
Reviewed 3 weeks ago

What to say about this place! It's absolutely beautiful! Rooms are great-very spacious. The water pressure is fantastic...the pool and beach are breathtaking. Everyone is so friendly and helpful and the food in the restaurant is a must-have. Breakfast is abundant as well. There is a tour desk in the lobby so take advantage of that and also a small...

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Helpful?
1Thank Tara H
DireccionNYX, General Manager at NYX Hotel Cancun, responded to this review

Dear Guest Thank you so much for your review of our Hotel, we sincerely appreciate them, it brings us great satisfaction to know that we exceed your expectations, we are very happy to read that you had an excellent and enjoyable stay. We will be recognized to our staff. We hope that you will return again very soon. Many thanks...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Enjoy a fabulous hotel located just in front of the beautiful white sand beaches and turquoise waters that have made Cancun a preferred tropical paradise for thousands of tourists each year. NYX HOTEL CANCUN is a resort with 163 rooms and suites with an excellent location in the middle of the famous Hotel Zone of Cancun, in the state of Quintana Roo, Mexico. NYX HOTEL CANCUN is ideal for families, couples in love, weddings and incentive groups; we are offering a NEW meeting room. Our group coordinators will work with you to create the perfect menu and select the perfect setting for your event. This hotel provides a friendly and professional service, comfortable rooms, international cuisine, and beach activities among others. ... more   less 

Additional Information about NYX Hotel Cancun

Address: Boulevard Kukulcan, Km 11.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $116 - $445 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — NYX Hotel Cancun 3*
Number of rooms: 163
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com and Hotels.com so you can book your NYX Hotel Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Avalon Grand Cancun Hotel Cancun
Avalon Grand Resort
Cancun Avalon Grand Hotel
Avalon Cancun
Avalon Resort Cancun
Hotel Style:
#39 Spa Hotel in Cancun
#41 Top resorts Hotel in Cancun
#46 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from NYX Hotel Cancun staff and other travellers.
272 questions
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Questions? Get answers from NYX Hotel Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't ask for a Basic Room”
 of 5 bubbles X8251JKbrianl, 21 Feb 2017 | Read review
“Master suites are the best ones”
 of 5 bubbles jesusrR7417LR, 19 Feb 2017 | Read review
“If they lead you towards the street/front to your room, DON'T GO! Run back to the front desk and insist on the back/beach side.”
 of 5 bubbles bwjadt, 15 Feb 2017 | Read review
“Master suites on the higher floors in the renovated tower are beautiful”
 of 5 bubbles RedAnchor, 15 Feb 2017 | Read review
“Ask for renovated section or junior suites and +”
 of 5 bubbles Fredddou, 14 Feb 2017 | Read review
5 of 5