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Blvd. Kukulkan, Manzana 52, Km 11.5 zona hotelera, Cancun 77500 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
WIOL.com
Hotels.com
Prestigia.com
USD 186
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Booking.comUSD 234
Priceline
HurbUSD 234
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (5970)
Pool & Beach (1147)
Videos (2)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 22/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel NYX Cancun
Updated 22/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#31 of 278 hotels in Cancun
Location
Cleanliness
Service
Value
Located on the best beach in the hotel zone, where the beautiful white sand and the incredible turquoise blue sea of the Caribbean emerge in one. Its location, design and wide range of services, make of NYX Cancún, a Paradise for families, couples, or groups of Friends to enjoy unforgettable days of rest. The Hotel NYX Cancun has 196 rooms and suites beautifully designed with unique details, equipped with everything that’s necessary to guarantee an unforgettable vacation of pure rest and maximum comfort. On top of the unbeatable location of these rooms, it provides spectacular views of the Caribbean Sea and the Nichupté Lagoon.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Aerobics
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Poolside bar
Entertainment staff
Evening entertainment
Nightclub / DJ
Airport transportation
Car hire
Spa
Couples massage
Full body massage
Head massage
Massage
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Housekeeping
Private balcony
Coffee / tea maker
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Lagoon View
Languages Spoken
English, French, Russian, Spanish

Location

Full view
85Good for walkers
Grade: 85 out of 100
35Restaurantswithin 0.5 km
19Attractionswithin 0.5 km
7812Reviews665Q+A100Room tips
Traveller rating
  • 4,785
  • 1,784
  • 632
  • 274
  • 338
Traveller safety
Time of year
Traveller type
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Popular mentions
brandiguerrero6 wrote a review 25 Oct
Austin, Texas1 contribution
My family and I had a wonderful experience at the NYX. The staff was the nicest staff I have ever encountered at a hotel, including Honorio who gave the best recommendations for things to do. Every staff member I encountered, from the doorman to the check- in to the cleaning staff were delightful and eager to help! Yoselin and Misael greeted us every morning at breakfast and treated us like family. They were always friendly and asked how our stay was going every time we walked in the door. They also were able to recommend places to get any type of meal that we needed as well. Thank you! Will recommend to my friends! We'll definitely be back!
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Review collected in partnership with this hotel
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Dorothy O wrote a review Jul 2020
Evanston, Illinois5 contributions12 helpful votes
Hotel's Favourite
We felt so welcomed as we were greeted with smiles and a wine glass with refreshing mango juice. We were allowed to check in early at no cost. The room was clean and beds very comfortable. The lobby, pool area, and beachfront was well kept. I will definitely stay again on a future trip.
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Date of stay: July 2020Trip type: Travelled with friends
8 Helpful votes
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Response from Relaciones Publicas Cancun, Director General at Hotel NYX Cancun
Responded 25 Jul 2020
Dear Guest Receive us warmest greetings. Allow us to thank you for your kind comments about your experience at our hotel. We truly appreciate your good comments on the services our staff provided to you. We are pleased with you and we look forward to seeing you again. Guest Experience Manager
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Mark H wrote a review 24 Oct
Coaldale, Pennsylvania20 contributions20 helpful votes
Magic bar down by the pool, fantastic……Gustavo and Laura day shift …..fantastic job…..Great bartender Gustavo👍👍👍Great place here….all the staff seems to be right on….drinks are cold,staff is warm!!! Thanks for making our visit warm….good job here, this place improves every year!!!
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Date of stay: October 2021Trip type: Travelled with friends
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Response from Relaciones Publicas Cancun, Director General at Hotel NYX Cancun
Responded yesterday
Dear MarkH9045, Thank you for sharing your lovely review. We are truly glad to known that you had an excellent experience with us, more over that you enjoy the great skills of our bartender and the good quality of our drinks. We hope you can visit us again, to make you feel at home. Warmest regards. Guest Experience Manager.
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Amigos88 wrote a review 22 Oct
Seattle, Washington5 contributions3 helpful votes
La estancia en hotel fue increíble un lugar precioso y el personal excelente, súper maravilloso, y atentos . Eduardo que trabaja en el restaurante súper atento y amable. Definitivamente regresaré y lo recomiendo. My stay at the hotel was just incredible, it is located in an excellent place and area. Staff was just marvelous, candid , helpful, and caring. Eduardo who work at the restaurant was super attentive and provided excellent service. I will definitely return and recommend the hotel . Other hotels seem cold and non welcoming; you will certainly not feel that way here because staff gives life to hotel.
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Date of stay: October 2021Trip type: Travelled solo
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Response from Relaciones Publicas Cancun, Director General at Hotel NYX Cancun
Responded 5 days ago
Estimada Amigos88, Muchas gracias por compartir sus amables comentarios. Nos alegra enormemente que hayan disfrutado de su estadía, en especial que hayan disfrutado del amable y atento servicio que nuestros colaboradores les ofrecieron, para hacer sus vacaciones aún más maravillosas. Estamos en la espera de recibirle nuevamente, para hacerle sentir como en casa y consentirle. Saludos. Guest Experience Manager.
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ll902021 wrote a review 19 Oct
1 contribution1 helpful vote
I decided to surprise my wife and take her to Cancun to celebrate our 5th wedding anniversary and Hotel NYX seemed perfect. I called the Hotel days in advance let them know we were coming for our Anniversary and requested if there was anything special that could be done as it was a surprise for my wife. They said absolutely and would note on our file so we could have a wonderful experience soon as we arrived. Well.... it was completely the opposite! Our bad experience began soon as we stepped out of the shuttle. To start off the staff out front didn't greet us or even asked to take our luggage to the lobby, we had to do it ourselves. We get to the front desk to check-in and poorly greeted not even offered a welcome cocktail. There is nothing noted on our file. I ask the lady if there is anything special they could do for us as I had called in advanced to ask, she said there was nothing they could do only thing she could offer was a discount on an Oceanview suite. I had reserved a junior suite with lagoon view, yet she insisted nonstop for us to upgrade as if our room was garbage compared to the other suite. We declined. We had the all-inclusive package. The food the entire weekend was terrible. There was nothing we ate that we can say was tasteful. Americanized food, nothing local. I don't know about you but if I'm traveling international, I like to try local cuisine. Went to the Umami restaurant for dinner and had the worst sushi, so bad we couldn't finish a single roll. Staff overall was completely inattentive and unprofessional. Had bad attitude when we asked for food and would walk away even before we finished speaking. If you are not drinking beer, you are given bottom shelf liquor. The only two staff members worth mentioning with great service were Juan Jose at the pool bar and Yolanda at the Beach. Especially Yolanda, that woman made sure our drinks were always full and was the only person attending the entire beach. That lady deserves a raise!!! Again, our experience was terrible. We've been to other supposedly "inferior" all-inclusive hotels in Cancun that give you top quality food and liquor, and staff members that treat you like royalty for no reason at all. The only nice thing I can say about Hotel NYX is their establishment. But a nice establishment does nothing if your staff and amenities are not up to par. For them not to even leave a small and simple "Happy Anniversary" note in our room shows how much they care for customers happiness.
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Review collected in partnership with this hotel
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Relaciones Publicas Cancun, Director General at Hotel NYX Cancun
Responded 6 days ago
Dear ll902021, Thank you for taking the time to share your valuable review. We are glad to known that you enjoy the beach services that our staff offered you in order to pamper you. I am sorry that you didn't fully enjoy your stay with us. An apology for your anniversary amenity, I understand that indeed the notes were on your reservation, however, I am not sure why it didn't were delivered to your room. I will send this information to the respective department in order to improve our services. I regret that you didn't have a good experience during your check in. Not only that, but I will inform Front Desk in order to improve the Bellboys and Front Agents services. Regarding our restaurants, normally we received very good comments about our food quality. Our lunch menu has a huge variety of soups, salads, pastas, rice, seafood, meats, and desserts. As well, every night at our Deck International Restaurant, we have a different menu every day, such as Oriental, Mexican, Spanish, Caribbean, Mediterranean, etc. We also have 2 specialty restaurants Chianti with Italian cuisine, and Umami with Hibachi/Japanese food, both of those are in the top 10 of the best restaurants in Cancun. I am afraid that we do not offer any American food. Regarding our All Inclusive meal plan, as most of the All Inclusive meal plans in Cancun, Premium Brands of alcohol are not included, the same with lobster and premium stake. I am sorry if that was an inconvenience. I beg your pardon if you had a bad perception on our staff services. Furthermore, I will send this information to the respective department in order to improve our services. We hope you can give us the opportunity to welcome you again, in order to offer you a better experience. Warmest regards. Guest Experience Manager.
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PRICE RANGE
USD 70 - USD 232 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
avalon grand cancun hotel cancun, avalon grand resort, cancun avalon grand hotel, avalon cancun, avalon resort cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
196
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Frequently Asked Questions about Hotel NYX Cancun
Which popular attractions are close to Hotel NYX Cancun?
Nearby attractions include Playa Caracol (0.4 km), Forum Beach Cancun (0.4 km), and EL Sol de Cancun (0.4 km).
What are some of the property amenities at Hotel NYX Cancun?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel NYX Cancun?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel NYX Cancun?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hotel NYX Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Hotel NYX Cancun?
Conveniently located restaurants include Umami, Restaurante Chianti, and Tacun.
Are there opportunities to exercise at Hotel NYX Cancun?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hotel NYX Cancun have an airport shuttle?
Yes, Hotel NYX Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel NYX Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel NYX Cancun?
The staff speaks multiple languages, including English, Spanish, French, and Russian.
Are there any historical sites close to Hotel NYX Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (4.9 km) and Scorpion’s Temple (0.5 km).