My family and I had a wonderful experience at the NYX. The staff was the nicest staff I have ever encountered at a hotel, including Honorio who gave the best recommendations for things to do. Every staff member I encountered, from the doorman to the check- in to the cleaning staff were delightful and eager to help! Yoselin and Misael greeted us every morning at breakfast and treated us like family. They were always friendly and asked how our stay was going every time we walked in the door. They also were able to recommend places to get any type of meal that we needed as well. Thank you! Will recommend to my friends! We'll definitely be back!
We felt so welcomed as we were greeted with smiles and a wine glass with refreshing mango juice. We were allowed to check in early at no cost. The room was clean and beds very comfortable. The lobby, pool area, and beachfront was well kept. I will definitely stay again on a future trip.
Magic bar down by the pool, fantastic……Gustavo and Laura day shift …..fantastic job…..Great bartender Gustavo👍👍👍Great place here….all the staff seems to be right on….drinks are cold,staff is warm!!! Thanks for making our visit warm….good job here, this place improves every year!!!
La estancia en hotel fue increíble un lugar precioso y el personal excelente, súper maravilloso, y atentos . Eduardo que trabaja en el restaurante súper atento y amable. Definitivamente regresaré y lo recomiendo. My stay at the hotel was just incredible, it is located in an excellent place and area. Staff was just marvelous, candid , helpful, and caring. Eduardo who work at the restaurant was super attentive and provided excellent service. I will definitely return and recommend the hotel . Other hotels seem cold and non welcoming; you will certainly not feel that way here because staff gives life to hotel.
I decided to surprise my wife and take her to Cancun to celebrate our 5th wedding anniversary and Hotel NYX seemed perfect. I called the Hotel days in advance let them know we were coming for our Anniversary and requested if there was anything special that could be done as it was a surprise for my wife. They said absolutely and would note on our file so we could have a wonderful experience soon as we arrived. Well.... it was completely the opposite! Our bad experience began soon as we stepped out of the shuttle. To start off the staff out front didn't greet us or even asked to take our luggage to the lobby, we had to do it ourselves. We get to the front desk to check-in and poorly greeted not even offered a welcome cocktail. There is nothing noted on our file. I ask the lady if there is anything special they could do for us as I had called in advanced to ask, she said there was nothing they could do only thing she could offer was a discount on an Oceanview suite. I had reserved a junior suite with lagoon view, yet she insisted nonstop for us to upgrade as if our room was garbage compared to the other suite. We declined. We had the all-inclusive package. The food the entire weekend was terrible. There was nothing we ate that we can say was tasteful. Americanized food, nothing local. I don't know about you but if I'm traveling international, I like to try local cuisine. Went to the Umami restaurant for dinner and had the worst sushi, so bad we couldn't finish a single roll. Staff overall was completely inattentive and unprofessional. Had bad attitude when we asked for food and would walk away even before we finished speaking. If you are not drinking beer, you are given bottom shelf liquor. The only two staff members worth mentioning with great service were Juan Jose at the pool bar and Yolanda at the Beach. Especially Yolanda, that woman made sure our drinks were always full and was the only person attending the entire beach. That lady deserves a raise!!! Again, our experience was terrible. We've been to other supposedly "inferior" all-inclusive hotels in Cancun that give you top quality food and liquor, and staff members that treat you like royalty for no reason at all. The only nice thing I can say about Hotel NYX is their establishment. But a nice establishment does nothing if your staff and amenities are not up to par. For them not to even leave a small and simple "Happy Anniversary" note in our room shows how much they care for customers happiness.…