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01/10/2017 02/10/2017
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    Hotel Casa Turquesa

    Boulevard Kukulcan Km 13.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
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    01/10/2017 02/10/2017
    USD 343*
    USD 136*
    SAVE USD 207
    USD 343*
    USD 136*
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    Traveller (365)
    Room & Suite (355)
    Pool & Beach (124)
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    Overview
    • Excellent59%
    • Very good26%
    • Average6%
    • Poor3%
    • Terrible6%
    Travellers talk about
    “small hotel” (19 reviews)
    “luxury mall” (7 reviews)
    Free Wifi
    Free Parking
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Concierge
    Spa
    Laundry Service
    Private Balcony
    4.0 Star Hotel
    All hotel details
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    The Royal Sands Resort & Spa All Inclusive
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    The Westin Lagunamar Ocean Resort Villas & Spa
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    Marriott Cancun Resort
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    Rooms
    1 Oct.2 Oct.
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (564)
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    71 - 75 of 443 reviews

    Reviewed 27 December 2015 via mobile

    At first I was apprehensive as it did not appear to be what was promised by the Carribean Sun Group. It definitely was not a 5 star however the people at this hotel were so excellent and welcoming that I definitely will return. Beautiful artworks...More

    Thank Gerald P
    Response from VentasTurquesa, Reservas at Hotel Casa TurquesaResponded 6 January 2016

    Dear costumer, We are very happy to know that you spent a really nice time here at the hotel. We will waiting for you, your family and friends in a near future. Casa Turquesa will work on every detail in order to improve the service...More

    Reviewed 1 December 2015

    I enjoyed the intimate feel of Casa Turquesa compared to the huge AI's, the rooms were good size, and the "art" was fairly decent. Overall, though, in dire need of a updating--felt like I was in the movie Sunset Boulevard. The AC unit made a...More

    Thank robisabi
    Response from VentasTurquesa, Ventas at Hotel Casa TurquesaResponded 3 December 2015

    Hello, Casa Turquesa is considered a museum because of all the art pieces it contains. We feel very happy that you would have enjoyed them. We will take care on the ACs, so the next time you would visit us, you will have a good...More

    Reviewed 27 November 2015

    Beautiful statues, comfortable beds, spacious rooms, delightful staff and the GM, Mustafa (Muss), who is a delight! Do NOT go all inclusive!!!! We stayed there for our 25th wedding anniversary and when asked for champagne, we got cava. At the bar sometimes they had mojitos...More

    2  Thank GabieG
    Response from VentasTurquesa, Director de Relaciones con Clientes at Hotel Casa TurquesaResponded 30 November 2015

    Thank you for taking time to comment on your recent stay. All comments are positive imput to improve all points. We would have been more than glad to address these situations while you were here. Especially the lights and jacuzzi, all was needed was instruccions...More

    Reviewed 25 November 2015

    Just to start all the staff are great people. Very friendly environment, the staff makes sure everything you need is taken care of. They get to know you on a personal level and make sure you are happy with your stay. It is in a...More

    3  Thank melissapalmer1003
    Response from VentasTurquesa, Director de Relaciones con Clientes at Hotel Casa TurquesaResponded 25 November 2015

    Dear client, In Casa Turquesa everybody wants to give you the best service. We know that every guets has different needs so we try to know you, so we can make your vacation an unique experience. We appreciate the time you took to send this...More

    Reviewed 24 November 2015 via mobile

    For $180+/night you'd expect MUCH more from a tourist area hotel. There won't be much explanation needed after you read highlights from our experience below: - Towels were old and had blood stains - Shower would not drain - Bed had unpleasant smell - Toilet...More

    4  Thank tigerak04
    Response from VentasTurquesa, Director Comercial at Hotel Casa TurquesaResponded 26 November 2015

    Dear client, We really appreciate your time to comment all this issues. We will send this information to the departments that need to improve some aspects to avoid situations like you had. On the other hand, we will be very happy to see you in...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Beachfront
    • Free Parking
    • Spa
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Multilingual Staff
    • Laundry Service
    • Concierge
    • Things to do
    • Pool
    • Restaurant
    • Spa
    • Hot Tub
    • Bar/Lounge
    • Outdoor pool
    Details
    • Price range
    • USD 28 - USD 1,070 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #40 Luxury Hotel in Cancun
    • #40 Family Hotel in Cancun
    • #42 Romantic Hotel in Cancun
    • #52 Spa Hotel in Cancun
    • #62 On the Beach Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 29
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, TripOnline SA, Cancelon, Cheap Tickets, Travelocity, Hotwire and HotelQuickly so you can book your Hotel Casa Turquesa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Casa Turquesa Hotel Cancun ,
    • Casa Turquesa Tulum ,
    • Casa Turquesa Hotel Tulum
    Add Photo Photos
    Traveller (365)
    Room & Suite (355)
    Pool & Beach (124)
    Dining (32)
    Hotel & Grounds (247)
    Bathroom (4)
    Family and Play Areas (4)
    Nearby
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    1.12 km away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    841kc2017
    7 April 2017|
    Answer
    Response from VentasTurquesa | Property representative |
    reserve (a t) casaturquesa (d o t) com or sales(a t) casaturquesa(d o t) com
    0
    Votes
    Google Translation
    Jeff J
    9 March 2017|
    AnswerShow all 3 answers
    Response from VentasTurquesa | Property representative |
    please give us a telefone number where we can reach you
    0
    Votes
    Google Translation
    Room Tips
    "Los Cuatro Casas is cuter & same location"
    Read review
    "Call ahead and speak to Mus!"
    Read review
    "Online pics aren't that helpful."
    Read review
    "Ask for a re-furbished room with a refrigerator"
    Read review
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