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Hotel Casa Turquesa

Expedia.comUSD 203*
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#69 of 181 Hotels in Cancun
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Hotel Casa Turquesa
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549 Reviews from our TripAdvisor Community

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Showing 435: English reviews
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Guernsey, Channel Islands
Reviewed 1 week ago via mobile

Our travel agent booked us a night here after a mix up with another place in downtown. We were greeted by Mustafa and his staff who were all really friendly and helpful throughout the duration of our stay. Overall the hotel was clean and to a high standard. Grand/classic decor rather than anything too contemporary or modern. As there were...

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Helpful?
Thank MrFalla
VentasTurquesa, Casa Turquesa at Hotel Casa Turquesa, responded to this review

Dear guest, Thank you very much for your preference and for giving us the opportunity to show you our service. Casa Turquesa is a small hotel but we always try to give the best service with a friendly smile on the face. We will pass this message to the staff so they can know that their work is acknowledged. You...

Fredericksburg, Virginia
Reviewed 3 weeks ago

My wife and I stayed here for a week, which was our first time to Cancun. We walked often along the beautiful beaches and saw many hotels, many very large. I feel lucky we picked the Casa Turquesa. It's a small, quiet hotel with a very personable staff. Everyone I met was friendly and outgoing and we ended up on...

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Helpful?
Thank Rojayva
VentasTurquesa, Casa Turquesa at Hotel Casa Turquesa, responded to this review

Dear friends, Remember that Casa Turquesa is a small hotel next to huge ones, nevertheless the suites are bigger than regular hotel rooms and we have stunning ocean views, walking closets, marble bathrooms and we try always to serve as the guest deserve. Thank you for letting us show you the boutique experience that Casa Turquesa offers. Our location is...

Montreal, Canada
Reviewed 4 weeks ago

The hotel is undergoing renovations. We were given an executive suite on two floors when we arrived, but it was outdated and unkept. We changed to a standard room which was much better but air conditioning broken down for two days. That being said, this boutique hotel has a lot of potential. The staff is very friendly and went out...

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Helpful?
Thank loretta061
VentasTurquesa, Casa Turquesa at Hotel Casa Turquesa, responded to this review

Dear costumer, In Casa Turquesa we always try to make your stay as comfortable as you deserve. One of the benefits to be a boutique hotel is that we can know our guests in a little time. It is always nice to have a close relation with our clients, that is why you are very welcome to visit us again....

Reviewed 23 March 2017

Although this hotel was nice, we were scammed into staying. We made a booking through Hotels.com. It was a very cheap price. On the day that we were to check in I got a call and email from the hotel telling me our reservation was canceled due to a big mix up in the price. They said the best price...

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Helpful?
3Thank duesouth41
VentasTurquesa, Casa Turquesa at Hotel Casa Turquesa, responded to this review

Dear guest, Thank you for write this comment, it is important to know your opinion. Nevertheless, we think the word scam is not valid in your case. It is not fair to use it to describe the people that helped you. Let us refresh your memory, we didn’t have anything to do about you online reservation of 10 USD per...

Reviewed 18 March 2017 via mobile

First and foremost, Names..... Benadicto was a true host of hosts and really made the best of our visit. We saw him on a daily basis where we were always welcomed with open arms and tentative questions. We have each other's numbers for the future and are keeping in contact, be sure to be kind and generous to this guy,...

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Helpful?
2Thank Lewis M
Reviewed 16 March 2017

THEY WILL RIP YOU OFF! RUN DOWN AND GOING OUT OF BUSINESS!!! Our reservations were made on 8-30-2016 for a vacation beginning on 2-4-2017. We paid $1,538.72 on 8-30-2016. Prior to payment we did inquire about the cancellation policy which stated a full refund would be made if a cancelation was made a full week prior to check in. Due...

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Helpful?
2Thank David M
VentasTurquesa, Casa Turquesa at Hotel Casa Turquesa, responded to this review

Dear guest, We want to thank you for the time you took to send us this message. We want to let you know that the hotel is not out of business, we continue giving service but thank you for your concern. We see that you are upset because you expect a refund for a non-refundable rate reservation. The rate we...

Reviewed 3 March 2017

A. I was traveling out of the country for the first time for a short business trip. My company had arranged all of the travel and accommodations for me and I did not want to go alone, so I brought a friend with me. I found out my reservation did not include any leeway for another person like hotels in...

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Helpful?
1Thank Jas S
VentasTurquesa, Casa Turquesa at Hotel Casa Turquesa, responded to this review

Dear friends, Thank you for all the time you took to write about us. Casa Turquesa is a small hotel but we like to take care of all our customers. Everyone is very important. We happy to know that you enjoyed the Jacuzzi, the terrace, the tub, everything in the big room. Our location is very convenient because you have...

Texas
Reviewed 1 March 2017 via mobile

When I first arrived at this little boutique hotel, I was pleasantly surprised. It has a beautiful location and is small compared to the big mega resorts on both sides of it. Although when you are there, you would never know that you were in the heart of all the chaos in Cancun. I was received warmly by Muz (GM)...

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Helpful?
22Thank SPERRY8302
Reviewed 25 February 2017 via mobile

This place is amazing, small cpzy spacefull!! I stayed there and was treated very well, everyone is very friendly and accommodating. Couldn't expect less or more. The hotel itself is like an art gallery. The rooms have amazing views and the beach is at your doorstep! Not crowded. The perfect place to get away

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Helpful?
1Thank Natalia J
VentasTurquesa, Casa Turquesa at Hotel Casa Turquesa, responded to this review

Dear guest, We are glad to read that you spent a really nice time in our hotel. It is also nice to know you point of view; all these words are what help us to improve the service so we can be a little better every day. We want to invite you to spend here your next vacation, so you...

Louisville, Kentucky
Reviewed 11 February 2017

For people looking for a wonderful getaway in Cancun - Hotel Casa Turquesa is your place. The place is a little secret on the hotel strip. My wife and I brought my staff to the hotel for a 4 day long weekend for a little rest and relaxation away from the dreary cold winter. Mr. Muse and his staff provided...

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Helpful?
2Thank _jvchou
VentasTurquesa, Casa Turquesa at Hotel Casa Turquesa, responded to this review

Dear guest, Thank you for your preference. It was nice to have you here at Casa Turquesa. We are happy to see that you enjoyed you vacation. We are a small hotel but we have nice suites and a great service, so you can have a relaxing time. All the staff was glad to help you. We hope to see...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Free Parking
  • Spa
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
Official Description (provided by the hotel)
Welcome to our hotel! It's intimate, secluded, and fashionable. Guests come here to our All Suite Luxury Boutique Hotel to relax, rejuvenate, and go unnoticed in the midst of the Mexican Caribbean playground of Cancun. Reminiscent of a Mediterranean mansion, Casa Turquesa rests on one of the area’s most pristine beaches and features only 30 suites, providing an atmosphere of privacy and tranquility. Spa and Art Gallery. ... more   less 

Additional Information about Hotel Casa Turquesa

Address: Boulevard Kukulcan Km 13.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $195 - $907 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Casa Turquesa 4*
Number of rooms: 29
Reservation Options:
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Also Known As:
Casa Turquesa Hotel Cancun
Casa Turquesa Tulum
Casa Turquesa Hotel Tulum
Hotel Style:
#40 Luxury Hotel in Cancun
#41 Family Hotel in Cancun
#43 Romantic Hotel in Cancun
#48 Spa Hotel in Cancun
#56 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Casa Turquesa staff and other travellers.
28 questions
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Questions? Get answers from Hotel Casa Turquesa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the renovated rooms.”
loretta061, 29 Mar 2017 | Read review
“Every room offers a wonderful balcony with direct ocean views.”
krc107, 19 Jan 2017 | Read review
“#307 Is Ocean and pool view”
nycgirl272, 16 Aug 2016 | Read review
“Our room was on the second floor and the ocean view was amazing.”
newbgray, 7 Jun 2016 | Read review
“This is an unusual hotel. It is a unique place where u can ask for and get the experience you want. Ask for hottub on balcony.”
muddywatersUSA, 29 Apr 2016 | Read review
5 of 5
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USD 203* /night
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Prices are for 1 room, 2 adults
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