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The Royal Sands Resort & Spa All Inclusive

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#18 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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The Royal Sands Resort & Spa All Inclusive
The Royal Sands Resort & Spa All Inclusive
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3,754 Reviews from our TripAdvisor Community

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Showing 3,298: English reviews
Frankfort
Reviewed 7 March 2016

First time we had grandchildren with us on week 8. Every one did a great job helping us with everything we needed. We asked for a baby bed and high chair and it was waiting for us. We had a VCR that wasn't working and it was fixed in a very short time. The Green shirt concierge service by the...

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Helpful?
Thank robertbY5389OU
Cristóbal G, Online Community Care Coordinator. at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear robertbY5389OU, Thanks so much for writing a review about the Royal Sands. We love hearing from our members and their vacation experiences and we're thrilled to learn we're now part of your grandchildren vacation experience as well! It's like the Royal Resorts' Family keeps on growing and that puts a smile in our face. We thank you for your...

Centerport
Reviewed 7 March 2016

From the moment you arrive, your comfort is assured. My room was bright and most cleanly. The balcony afforded a beautiful view. Good food and service are consistently present. It is not possible to find fault, so it is a great choice for your vacation.

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1Thank clared332
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear clared332, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Paynesville, Minnesota
Reviewed 7 March 2016

My family and I have been going to the Royal Resorts in Cancun for over 25 years. We've never been disappointed and, in fact, each year is better than the last. All of the Royal Resorts are fantastic but the Royal Sands can easily be defined as the Crown Jewel. The villas are first class, the swimming pools divine, the...

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Helpful?
1Thank Paul B
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Hi Paul B, Thanks for your review, as well as your loyalty. We love hearing from our return guests about their vacation experiences. We're glad to learn you've enjoyed your recent visit to The Royal Sands. You couldn't give us any higher compliment than a return visit, and we look forward to seeing you again soon! Warm Regards,

South Dennis
Reviewed 7 March 2016

The Royal Sands Resort was an excellent vacation resort for us. The staff was all very friendly and helpful. The beach is absolutely gorgeous. We love the restaurants La Veranda and Sisal right next door.The activities offered are varied and well run. We loved the pool aerobics, beach volleyball, tennis, and ceramics. Our only complaint is the lack of beach...

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Helpful?
Thank DennisRolls
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear DennisRolls, Thanks so much for taking the time to give us a review of you stay. We appreciate you letting us know about the beach chair situation. We do have a strict policy on this subject and we'll share your comments with the appropriate channels to ensure we're enforcing it correctly. We are constantly working to improve the experience...

Red Hook
Reviewed 6 March 2016

While I love the Royal Sands, and Royal Resorts, the fact that I had to get up before dawn to secure a palapa is ridiculous. By 7:30 a.m., they're all reserved. Other than that, wonderful place, great service. Looking forward to the refurbishing happening over the next few years. Will always return in spite of early rise to get palapa.

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Thank 397jof
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear 397jof, Thanks for taking the time to review your stay with us here at The Royal Sands. We are honored that you chose to stay with us for your family. We apologize if you encountered a few issues at the pool or in your villa during your stay. And we're sorry to hear that our beach lounges have been...

Endicott
Reviewed 6 March 2016

Beautiful family resort with all inclusive option. Opportunity to rent lock off unit or larger unit with full kitchen and living room area. Great for families or larger groups. Grocery store on site. Transportation provided by Thomas More was very reasonable with clean vans.

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Helpful?
Thank susanhG5929ZY
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear susanhG5929ZY, Thank you for taking time to post about our resort. We're sure that TripAdvisor's Community will appreciate your insights about our resort and your overall experience in Cancun. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

El Paso
Reviewed 6 March 2016

Beautiful property. Location was on the beach. Staff overall was great. Beds aren't the most comfortable, very firm. Rooms were very clean. Food we ate at the resort was reasonably price an not too bad.

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Helpful?
Thank 218megs
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear 218megs: Thank you for taking the time to post your review about our resort. We take pride on our resort's cleanliness and for us is rewarding to learn you've noticed it during your most recent visit. We're glad to learn you've enjoyed your stay at Royal Resorts and we look forward to welcoming you back soon. Warm regards.

Elburn, Illinois
Reviewed 6 March 2016

Our room was excellent and fully stocked for eating in . Lots of activities to choose from. Wilbert (Willie) is excellent with food and drink. He is so friendly with the customers. He works well with his staff.

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Helpful?
Thank Gene S
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Gene S, Thank you for taking time to post about our resort. We'll make sure to personally praise Willie for leaving such a nice impression in you with his friendliness and warmth of service. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

A TripAdvisor Member
1 review
Reviewed 6 March 2016 via mobile

Patricio is the best bartender there is also luis Roberto and Eduardo who are great the resort is clean staff is very friendly pool is nice and ocean is great nice beach would definitely recommend it to all the other nice thing is there are 4 other resorts and a lot of restaurants you get to take advantage of with...

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Thank A TripAdvisor Member
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Guest, Thank you for taking the time to review your stay with us. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We'll make sure to personally praise Roberto, Eduardo and Patricio for leaving such a nice impression in...

Lakeville, Minnesota
Reviewed 5 March 2016 via mobile

We have been staying at the Royal Resorts for over 30 years. Week 8 is our first week at the Royal Sands. As usual, the service is flawless and our villa has been very well maintained. In fact, the entire resort has been very well maintained, over the years. We never do the all inclusive, since we have so many...

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Helpful?
Thank Greg P
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Greg P: Thank you for taking the time to post your review about our resort. We take pride on our resort's cleanliness and for us is rewarding to learn you've noticed it during your most recent visit. We'll make sure to personally praise Idalia, Enrique and Teodomiro for leaving such a nice impression in you. We're glad to learn...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Royal Sands Resort & Spa All Inclusive, one of the best All-Inclusive resorts in the area, sits at the center of Cancun's spectacular Caribbean shoreline with breathtaking views of white sand and turquoise waters. With a privileged location, five-star luxury, a world-class Spa, tempting dining choices and activities for all ages, The Royal Sands has everything you need for your next Caribbean vacation. Enjoy fine dining, activities and amenities offered by the REFINE All-Inclusive package. ... more   less 

Additional Information about The Royal Sands Resort & Spa All Inclusive

Address: Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $303 - $634 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Sands Resort & Spa All Inclusive 4*
Number of rooms: 340
Reservation Options:
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Also Known As:
The Royal Sands Hotel Cancun
Royal Sands Cancun
Cancun Royal Sands Resort
Royal Sands Resort Cancun
Hotel Style:
#14 Family Hotel in Cancun
#17 Top resorts Hotel in Cancun
#18 Luxury Hotel in Cancun
#18 On the Beach Hotel in Cancun
#21 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Sands Resort & Spa All Inclusive staff and other travellers.
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Questions? Get answers from The Royal Sands Resort & Spa All Inclusive staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“better to have 2nd separated bedroom”
 of 5 bubbles W4867IKmarkv, 25 Feb 2017 | Read review
“Beachfront is the most private and very peaceful. I really like the updated decor in the select rooms.”
 of 5 bubbles 482heidih, 24 Feb 2017 | Read review
“Get a view of the pool on the end close to the ocean, on the south side. Less direct sun out most of the day and the view is spectacular.”
 of 5 bubbles 330skipb, 22 Feb 2017 | Read review
“All villas have a great view.”
 of 5 bubbles 95calvine, 20 Feb 2017 | Read review
“Excellent location in cancun”
 of 5 bubbles deep869, 19 Feb 2017 | Read review
5 of 5