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The Royal Sands Resort & Spa All Inclusive

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#18 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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The Royal Sands Resort & Spa All Inclusive
The Royal Sands Resort & Spa All Inclusive
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3,825 Reviews from our TripAdvisor Community

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There are newer reviews for The Royal Sands Resort & Spa All Inclusive
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Showing 3,364: English reviews
Springboro, Ohio
Reviewed 2 April 2016

We had a complicated check in that was handled without issue. Couple groups coming in at different times, and a mid week shift in rooms. No problem. Our room had a perfect view of the ocean and the pool. It was clean and huge. Full kitchen, sitting area, and king size bed. The beach was absolutely beautiful. Every night the...

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Helpful?
Thank michaellY3756IS
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Michael, Thank you for taking time to post about our resort. We are sorry to learn your experience at The Royal Sands has not been the best because of this pool chair situation. We do have a strong policy about this and we'll make sure that our security department is enforcing it correctly. We look forward to welcoming you...

Chicago, Illinois
Reviewed 2 April 2016 via mobile

I just left today and I almost cried. This resort is absolutely beautiful in every way. All of the food was great.. I would definitely recommend Sisal and the Hacienda for dinner! All of the rooms were spacious, clean, and had beautiful views. Every single person on the staff was helpful and super nice! Ricardo, Luis, and Giovanni were amazing!...

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Helpful?
2Thank Jazlewis9
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Jaz, Thank you for taking time to post about our resort. We'll make sure to personally praise Ricardo, Luis and Giovanni for leaving such a nice impression in you. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Waukesha, Wisconsin
Reviewed 1 April 2016

My wife, myself and two teenagers stayed at the Royal Sands February 26th through March 2nd. Our room had a King bed with 2 Murphy beds. It worked out great for the 4 of us. We were on the second floor with a great view of the Pool and Ocean. We thought the food at this resort was very good....

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Helpful?
1Thank David B
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear David B: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your feedback and look forward to welcoming you back soon. Warm regards.

Reviewed 31 March 2016 via mobile

I have stayed at many palace resorts and was very very happy with those.But this place is nothing compared to any palace resort.It wasn't terrible,but it was just a let down.The only problem was the staff they were not the nicest.Also the room service took two hours one night.

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Helpful?
2Thank dominic d
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Dominic, Thanks so much for taking the time to give us a review of you stay. We always strive to give our guests the best location, value, amenities and service and we're sorry to learn we fell short from this goal. We appreciate you letting us know about your incident with room service. We are constantly working to improve...

Rochester
Reviewed 30 March 2016

We stayed at the Sands with our three children March 19-24 and enjoyed every bit of it. The staff continues to amaze. They are eager to please and we are grateful to all who made this such a great vacation for us. Patricio, Luis, Felix and the all the restaurant staff were fabulous. Housekeeping was exceptional as well. We tipped...

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2Thank mjjetski
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear mjjetski, Thank you for taking time to post about our resort. We take pride on our service's warmth and we're glad to learn you've enjoyed a high quality service during your stay. We'll make sure to personally praise Patricio, Luis and Felix for leaving such a nice impression in you. We look forward to welcoming you again during your...

Saint Paul, Minnesota
Reviewed 30 March 2016 via mobile

We've stayed here several times and still love it. Wish they'd do something about pool chair hoarding..we got up at 530 am each day and stayed with our chairs the entire time..others drop off towels and left til at least 10 or 11 am or even noon. 2 beautiful pools and friendly staff...so far food has been good and we...

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Helpful?
Thank 4Schus
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear 4Schus, Thank you for taking time to post about our resort. We are sorry to learn your experience at The Royal Sands has not been the best because of this pool chair situation. We do have a strong policy about this and we'll make sure that our security department is enforcing it correctly. We look forward to welcoming you...

Andover
Reviewed 29 March 2016

Great facility, yes you need to move rooms on Saturday but we planned this around and excursion to Xelha and it worked out great, the new room was nicer than the first which wasn't that bad itself. great pools and places to eat. Char Hut staff is awesome! I will surely visiting the Royal Sands again!

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Helpful?
Thank Matthew B
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Matthew, Thank you for taking time to post about our resort. We're sure that TripAdvisor's Community will appreciate your insights about our resort and your overall experience in Cancun. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Yorktown
Reviewed 29 March 2016

Great place to stay for everyone! Couples, kids, grandkids. Beautiful beach and grounds. Good restaurants on site. Very clean and well maintained. All of the staff is courteous and friendly, often going out of their way to make your stay enjoyable. We have been coming here for 13 years and have only traded our timeshare once, even though we bought...

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1Thank audreymU1119BI
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Member, Thanks so much for writing a review about The Royal Sands. We love hearing from our members and their vacation experiences. We raise our glass for our first 13 years as a family and we toast for the next 13 and more to come. We thank you for your continued loyalty and we can't wait to have you...

Indian Hills, Colorado
Reviewed 29 March 2016

We were just down for a few days - a long weekend - -so we didn't take advantage of everything the resort had to offer. But for us, just getting away, relaxing on the beach or poolside and having everything taken care of, this was the perfect couples get away. The staff went out of their way to make sure...

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Helpful?
Thank ngoodreau
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear ngoodreau, Thank you for taking time to post about our resort. We're sure that TripAdvisor's Community will appreciate your insights about our resort and your overall experience in Cancun. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Waconia, United States
Reviewed 29 March 2016

We enjoyed our two week vacation and wish we could stay longer. We visited the Hacienda Resort for a day and this was very relaxing and we enjoyed the staff and the wonderful food in the restaurants, whirlpools, swimming pools, the swings, and the happy hour. We purchased a time share every other year at the Hacienda and wish we...

Review collected in partnership with this hotel
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Helpful?
Thank Lois G
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Bob and Lois, Thanks so much for writing a review about The Royal Sands and The Royal Haciendas. We love hearing from our members and their vacation experiences. On behalf of Royal Resorts: Welcome to our family! It is always exciting for us to have new members among us. We thank you for your continued loyalty and we can't...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Royal Sands Resort & Spa All Inclusive, one of the best All-Inclusive resorts in the area, sits at the center of Cancun's spectacular Caribbean shoreline with breathtaking views of white sand and turquoise waters. With a privileged location, five-star luxury, a world-class Spa, tempting dining choices and activities for all ages, The Royal Sands has everything you need for your next Caribbean vacation. Enjoy fine dining, activities and amenities offered by the REFINE All-Inclusive package. ... more   less 

Additional Information about The Royal Sands Resort & Spa All Inclusive

Address: Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77504, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $302 - $651 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Sands Resort & Spa All Inclusive 4*
Number of rooms: 340
Reservation Options:
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Also Known As:
The Royal Sands Hotel Cancun
Royal Sands Cancun
Cancun Royal Sands Resort
Royal Sands Resort Cancun
Hotel Style:
#14 Family Hotel in Cancun
#17 Top resorts Hotel in Cancun
#18 On the Beach Hotel in Cancun
#18 Luxury Hotel in Cancun
#21 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Sands Resort & Spa All Inclusive staff and other travellers.
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Questions? Get answers from The Royal Sands Resort & Spa All Inclusive staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“This resort is absolutely beautiful! The villas are spacious and offer amazing views of the resort and ocean.”
 of 5 bubbles garyg495, 22 Mar 2017 | Read review
“There isn't a bad room in this resort. It was built so that the hallways face the street and the lagoon while the rooms face the ocean.”
 of 5 bubbles thomaswQ1132EQ, 20 Mar 2017 | Read review
“Phase 2 is the quieter of the 2 phases. Ocean front villas are also quiet.”
 of 5 bubbles PennyB784, 17 Mar 2017 | Read review
“All rooms have nice view, Phase 2 is quieter.”
 of 5 bubbles AdventureMOM, 16 Mar 2017 | Read review
“Rooms are getting a little old but still very comfortable. Not enough plug points. ”
 of 5 bubbles dsn2282, 16 Mar 2017 | Read review
5 of 5