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The Royal Sands Resort & Spa All Inclusive

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#18 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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The Royal Sands Resort & Spa All Inclusive
The Royal Sands Resort & Spa All Inclusive
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3,823 Reviews from our TripAdvisor Community

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There are newer reviews for The Royal Sands Resort & Spa All Inclusive
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Showing 3,362: English reviews
Sunnyvale CA
Reviewed 29 April 2016

The Royal Sands is first-class in all regards. Units are well-furnished and very clean. Views from the balcony are spectacular. The pools are beautifully maintained, as are the grounds. Without exception I found the staff to be friendly, helpful, and unobtrusive. Another big plus is having the Soriano supermarket literally next door..

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Helpful?
Thank SenorWillie
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear SenorWillie, Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your feedback and look forward to welcoming you back soon. Warm regards.

Chesapeake
Reviewed 29 April 2016

Excellent resort!! We have enjoyed this resort for the past 3 years. Excellent service and very clean. It is an all inclusive resort, but there are several options for dining outside of this resort that are excellent and the resort provides transportation to the other resorts/restaurants.

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Helpful?
Thank Bruce C
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Bruce C, Thanks for your review, as well as your loyalty. We love hearing from our return guests about their vacation experiences. It's so great to read that this is the third year you visit us. We're happy to see that you were able to enjoy yourselves around the resort and hope that the resort staff made you feel...

chicago
Reviewed 27 April 2016

security is lax in enforcing most rules with regard to pool ettiquette. specifically guests are staking out chairs around the pool and beach palapas long before they intend to use them. Some as early as 6 AM. and security does NOT adequately monitor and enforce this unappealng practice.

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Helpful?
1Thank Uptownfever
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Uptownfever, Thank you for letting us know about your recent stay with us. We're disappointed to hear that your stay fell below your vacation expectations. We understand your comments regarding the reinforcement of our policy about not saving seats by the pool. We appreciate you bringing it to our attention, which gives us the chance to improve future guests'...

Oakville, Connecticut
Reviewed 27 April 2016

This resort is for everyone! The service, grounds, staff, and restaurants are excellent. Phase 1 building with pool and lap pool was more for the party crowd. While Phase 2 building with pool and kiddie pool was quieter. Try the Char Hut poolside grill and beach service for outstanding burgers and fish tacos. Highly recommend!

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Helpful?
1Thank Sue S
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Sue S, We appreciate you taking the time to write a review about your recent stay at The Royal Sands. We’re happy to hear that we were able to provide you with a great location to make the most out of your vacation. We always strive to give our guests the best location, value, amenities and service. Thanks for...

Frisco, Texas
Reviewed 27 April 2016

My family has been coming here for years. We started at one of the sister resorts up the street Royal Mayan where my parents bought a time share. We have stayed at Royal Islander and Caribbean too but the Sands is by far my favorite! The hotel is very nice and you have all the amenities of home. If you...

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Helpful?
Thank Kelly G
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Kelly G, We appreciate you taking the time to write a review about The Royal Sands. We are happy to hear that you enjoyed your time with us and that your villa was a great place for you to spread out and enjoy yourself on vacation. We always strive to make sure that our guests feel like we are...

Edmonton, Alberta
Reviewed 27 April 2016

It was our 3rd time of being to Cancun for family vacation and our 2nd stay at one of the Royal Resorts. I do not hesitate to say that The Royal Sands Resort has met all high expectations of my family members and me. A room we stayed in (5321A) was in excellent condition (thanks to maid Brenda), with air...

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Helpful?
4Thank Andrey T
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Andrey T, Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your feedback and look forward to welcoming you back soon. Warm regards.

Reviewed 27 April 2016

You are able to use your all-inclusive benefits at the sister resorts (Royal Cancun and Royal Islander). Be aware that nearly every all-inclusive guest is required to change rooms on Saturday, as this is when the new time share holders arrive for their week vacation. This took 90min out of our day and it was an inconvenience to have to...

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Helpful?
Thank Diana O
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Diana O, Thank you for taking time to post about our resort. We're glad to learn you took advantage of the amenities at our sister resorts included in your REFINE All Inclusive Package. We know the TripAdvisor community will appreciate your comments as much as we do. We look forward to welcoming you again during your next visit to...

Stowe
Reviewed 26 April 2016

Had a great time here with my family and friends. Very easy place to stay and enjoy. Great pools and beach access, plus close to plenty of places to eat. Good kids pool area and ability to spend time at other properties was easy.

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Helpful?
Thank Mckee M
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Mckee M, Thanks so much for taking the time to give us a review of your stay. We’re happy to hear that we were able to provide you with a great location to make the most out of your vacation. We always strive to give our guests the best location, value, amenities and service. We're glad to read you...

Esses
Reviewed 26 April 2016

We booked the "hotel" via booking.com as a hotel not the RCI resort. The resort is beautiful 5 stars but the building and especially the room is definitely not. Standard room had 2 beds to accommodate numbers rather than quality.

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Thank lanas130
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear lanas130, Thank you for taking time to post about our resort. We’re happy to see from your ratings that your vacation with us was nothing less than 5-star and we're sorry to learn that the quality of our facilities didn't cover your expectations. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm...

Tuscaloosa, Alabama
Reviewed 26 April 2016

Very long review, but hope it helps if you are trying to decide where to stay. If I had to say it in one sentence it would be "Beautiful resort, good food, amazing people, great service and I would stay there again." If you want more details, keep reading. Twenty years ago I visited Cancun three times and was so...

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Helpful?
13Thank Robin H
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Robin H, Thank you for taking time to post about our resort. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad to learn you've enjoyed your stay and hope that our staff made you feel right at...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Royal Sands Resort & Spa All Inclusive, one of the best All-Inclusive resorts in the area, sits at the center of Cancun's spectacular Caribbean shoreline with breathtaking views of white sand and turquoise waters. With a privileged location, five-star luxury, a world-class Spa, tempting dining choices and activities for all ages, The Royal Sands has everything you need for your next Caribbean vacation. Enjoy fine dining, activities and amenities offered by the REFINE All-Inclusive package. ... more   less 

Additional Information about The Royal Sands Resort & Spa All Inclusive

Address: Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77504, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $298 - $639 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Sands Resort & Spa All Inclusive 4*
Number of rooms: 340
Reservation Options:
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Also Known As:
The Royal Sands Hotel Cancun
Royal Sands Cancun
Cancun Royal Sands Resort
Royal Sands Resort Cancun
Hotel Style:
#14 Family Hotel in Cancun
#17 Top resorts Hotel in Cancun
#18 Luxury Hotel in Cancun
#18 On the Beach Hotel in Cancun
#21 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Sands Resort & Spa All Inclusive staff and other travellers.
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Questions? Get answers from The Royal Sands Resort & Spa All Inclusive staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“This resort is absolutely beautiful! The villas are spacious and offer amazing views of the resort and ocean.”
 of 5 bubbles garyg495, 22 Mar 2017 | Read review
“There isn't a bad room in this resort. It was built so that the hallways face the street and the lagoon while the rooms face the ocean.”
 of 5 bubbles thomaswQ1132EQ, 20 Mar 2017 | Read review
“Phase 2 is the quieter of the 2 phases. Ocean front villas are also quiet.”
 of 5 bubbles PennyB784, 17 Mar 2017 | Read review
“All rooms have nice view, Phase 2 is quieter.”
 of 5 bubbles AdventureMOM, 16 Mar 2017 | Read review
“Rooms are getting a little old but still very comfortable. Not enough plug points. ”
 of 5 bubbles dsn2282, 16 Mar 2017 | Read review
5 of 5