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The Royal Sands Resort & Spa All Inclusive

Travellers' Choice award winner
#18 of 181 Hotels in Cancun
GreenLeadersSilver level
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The Royal Sands Resort & Spa All Inclusive
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3,564 Reviews from our TripAdvisor Community

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Showing 3,126: English reviews
Millersburg
Reviewed 2 days ago NEW

This is a place we will come back to for years. The facility is remarkable but it's the wonderful staff who make you feel welcome from the time you set foot on the place till you leave. The beach was beautiful to walk and plenty restaurants nearby to enjoy variety of foods or stay at the resort for meals.

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Helpful?
Thank rhodam620
Tilbury, Ontario
Reviewed 2 days ago NEW

I would never recommend or stay at this resort again!! Let's start with, we travel 2-3 times a year, so we've seen a lot. We arrived from shuttle to this resort and were promptly told to get back on the bus and use the back entrance as we were not members. They moved our rooms 2 days after arrival. Absolutely...

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Helpful?
2Thank mll1972
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear mll1972, Thank you for taking time to post about our resort. Please accept a sincere apology for the missunderstanding. Our resort is built in 2 phases, each one with its entrance and we always divide our guests by the closest entrance to their room. With this, we guarantee it's easier and faster for our guests to arrive to their...

Vacaville, California
Reviewed 2 days ago NEW

We just visited the Royal Sands in Cancun. William, from Room Services, was particularly amazing. Very fast, very courteous and helpful. He was pleasant at all times and offered additional help to us when we had questions about the resort and the surroundings. We were all inclusive and had this poor guy on the run, but we were extremely happy...

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Thank kerril4
Fort Worth
Reviewed 2 days ago NEW

I enjoyed all the staff members and the cleanliness of the resort, everyone was so good to me. I would like to see a more verity of all inclusive places to eat and drink or even a place to go dancing.

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Helpful?
Thank guym160
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We're sharing your comments with the appropriate channels so that our service may improve. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

New York City, New York
Reviewed 3 days ago NEW

My wife and I were at Royal Sands mid November. I have never stayed at this resort so I relied on all the other reviews and decided to try it. We really enjoyed our stay. The resort is very nice and clean. All of their rooms are ocean/pool view which we liked a lot. Pool is huge with two bars....

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1Thank NewYork33x
Nutley, New Jersey
Reviewed 3 days ago NEW

This place was beautiful. My girlfriend and I got the one bedroom suite and it was beyond nice. The food was great and you have multiple options to choose from, including the all day buffet and other restaurants within the resort and the sister resorts (free shuttles provided). Everything was clean and the staff was extremely nice. If you're reading...

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Thank jcaiazza
Kansas City, Missouri
Reviewed 3 days ago NEW

Beautiful place to stay. I have stayed here 3 times. They have great quality rooms and really take care of the space. The employees are incredibly friendly and do whatever they can to insure you have a great time while on vacation. We always do all inclusive, which is definitely worth it because their food and drinks are delicious.

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1Thank Chelsea S
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Chelsea, Thank you for taking the time to review your stay with us. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad to learn you've enjoyed your stay at our resort and we look forward to welcoming...

Brandywine
Reviewed 3 days ago NEW

We come here each yeat around Thanksgiving and always find the resort to be a breath of fresh air at the start of winter up north in the Mod Atlantic USA. Room is always perfrct, staff is always the best and the location could not be better.

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Helpful?
Thank jeffreyl573
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Member, Thanks so much for writing a review about The Royal Sands We love hearing from our members and their vacation experiences. We're glad to learn you've enjoyed your recent stay at our resort and that you took advantage of its privileged location in the Hotel Zone. We thank you for your continued loyalty and we can't wait to...

Reviewed 4 days ago NEWvia mobile

Was a nice low key place. Kind of gets quiet early with the only bar closing at 11pm, if that is your thing then awesome. The beach is nice but not a lot of beach activities based out of the resort, usually have to travel to other resorts. The grounds are well kept and clean, staff is nice. Room service...

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Thank Aaron A
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Aaron: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. Our resorts are built with relaxation in mind and we always aim to offer a relaxed experience taking care of your good rest...

Oak Harbor, Ohio
Reviewed 4 days ago NEW

The location was perfect and probably the nicest place on the entire strip. Definitely the best beach; with service staff on the beach too. We managed to have a suite with a huge, shared balcony (3rd floor in phase I). We were able to have our entire family on our balcony one evening while we sat around and smoked Cuban...

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Helpful?
Thank auntliv

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Royal Sands Resort & Spa All Inclusive, one of the best All-Inclusive resorts in the area, sits at the center of Cancun's spectacular Caribbean shoreline with breathtaking views of white sand and turquoise waters. With a privileged location, five-star luxury, a world-class Spa, tempting dining choices and activities for all ages, The Royal Sands has everything you need for your next Caribbean vacation. Enjoy fine dining, activities and amenities offered by the REFINE All-Inclusive package. ... more   less 

Additional Information about The Royal Sands Resort & Spa All Inclusive

Address: Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $326 - $713 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Sands Resort & Spa All Inclusive 4*
Number of rooms: 340
Reservation Options:
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Also Known As:
The Royal Sands Hotel Cancun
Royal Sands Cancun
Cancun Royal Sands Resort
Royal Sands Resort Cancun
Hotel Style:
#14 Family Hotel in Cancun
#17 Top resorts Hotel in Cancun
#18 On the Beach Hotel in Cancun
#18 Luxury Hotel in Cancun
#21 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Sands Resort & Spa All Inclusive staff and other travellers.
362 questions
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Questions? Get answers from The Royal Sands Resort & Spa All Inclusive staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“there is not a bad room in the house in my opinion”
 of 5 bubbles kerril4, 7 Dec 2016 | Read review
“Make sure to get a suite, it is the best experience.”
 of 5 bubbles auntliv, 5 Dec 2016 | Read review
“The villa are the best but I guess if you do the all inclusive the lock off will be fine ”
 of 5 bubbles sindybw, 5 Dec 2016 | Read review
“Not a bad room - all have excellent views!”
 of 5 bubbles M5361MBpamm, 2 Dec 2016 | Read review
“They all looked good. We stayed on the 4th floor with a spectacular view of the pools and beach.”
 of 5 bubbles angelinac564, 1 Dec 2016 | Read review
5 of 5
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