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06/08/2017 07/08/2017
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    Hard Rock Hotel Cancun

    Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
    Hotel website
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    Best prices for your stay
    06/08/2017 07/08/2017
    USD 550*
    USD 550*
    USD 550*
    Traveller (7322)
    Pool & Beach (1372)
    Room & Suite (1105)
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    Overview
    • Excellent74%
    • Very good17%
    • Average6%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “rock star” (235 reviews)
    “zen restaurant” (102 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Hard Rock Hotel Cancun
    Offers & Announcements: 40% off room rate
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    Rooms
    6 Aug.7 Aug.
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (9,383)
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    There are newer reviews for Hard Rock Hotel Cancun
    See the most recent reviews

    871 - 875 of 5,718 reviews

    Reviewed 3 January 2017

    Hard Rocks Cancun made our 8 night stay relaxing, enjoyable and most importantly seamless. We were given the luxory of having 3 Butlers throughout our stay to insure we had both day and night coverage. Hector, Gustavo and Neto were attentive and happy to complete...More

    Thank Cydney W
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 4 January 2017

    Dear Cydney W, Thank you very much for your review, we are delighted to see that you receive the most exceptional service provided by the members of our band, please be sure we will share your kudos with Hector, Gustavo, Neto and Alonso and their...More

    Reviewed 3 January 2017

    We stayed over the July 4th Holiday for a week. The water and beach area is one of our favorites. Cancun's Hotel Zone has so much to offer young and old. It was our 3rd time staying at a Hard Rock property so the active...More

    Thank Steve F
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 4 January 2017

    Hello Steve F, Thank you very much for your review, we love to see that your third experience was outstanding! and that our services, facilities, food offerings and blasting entertainment have made out of your holidays an unforgetable moment! We can't wait to have you...More

    Reviewed 2 January 2017 via mobile

    Amazing atmosphere! The staff made this stay extra special especially Louis in Zen...he went above and beyond and deserves recognition!! The beach was a bit rough for us with a 2 year old but the entertainment for him was excellent especially loving the pool time...More

    Thank Vicki M
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 4 January 2017

    Dear Vicki M, Thank you so much for the fabulous review! I had a blast reading your kind comments; I am so pleased to hear that you were pampered by our the service of Luis and you loved his Rocker style! We look forward to...More

    Reviewed 2 January 2017

    For an all inclusive the food was surprisingly good, fun experiences at the pool. The grounds were well maintained. Service was very good, highlighted by Dani at the pool and Luis O Bryan for breakfast each morning. Limitless Resort Credits are a bit deceiving, read...More

    Thank Jeffrey S
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 3 January 2017

    Dear Jeffrey S, Thank you very much for your review, we are thrilled to see we achieved our goal of providing you exceptional service, neat facilitites and delicious food, I will gladly let Dani and O'Bryan know about your kudos! We hope you give us...More

    Reviewed 2 January 2017

    My husband & I went to the Hard Rock Hotel Feb 19th -26th 2016. Cancun is one of our favorite places to go. We've been 7x & never stayed at the same resort twice! This resort was not as big as it looks in the...More

    3  Thank islandloverBostonMa
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 3 January 2017

    Hello islandloverBostonMa, First and foremost I would like to thank you for your blasting review! We are overjoyed to know that you felt the charming atmosphere of our resort and received exceptional service provided by our staff; we love to hear and read about our...More

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    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Conference Facilities
    • Babysitting
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Multilingual Staff
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Hot Tub
    Details
    • Price range
    • USD 400 - USD 1,203 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #9 Top resorts Hotel in Cancun
    • #10 On the Beach Hotel in Cancun
    • #10 Spa Hotel in Cancun
    • #10 Luxury Hotel in Cancun
    • #18 Business Hotel in Cancun
    • #21 Family Hotel in Cancun
    • #22 Romantic Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 598
    • Reservation Options
    • TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Hotels.com, Travelocity, HotelsforEveryone, TripOnline SA, Cancelon, Hotwire, Agoda, getaroom.com, Evoline ltd and HotelQuickly so you can book your Hard Rock Hotel Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Cancun Palace Hotel Cancun ,
    • Cancun Palace Resort ,
    • Palace Hotel Cancun ,
    • Cancun Palace Cancun
    Add Photo Photos
    Traveller (7322)
    Pool & Beach (1372)
    Room & Suite (1105)
    Dining (745)
    Hotel & Grounds (4488)
    Family and Play Areas (117)
    Bathroom (37)
    Business Centre & Event Rooms (33)
    Nearby
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    .38 km away
     
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    Nearby Restaurants
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    Nearby Attractions
    Avenida Kukulkan
    5,006 reviews
    1.54 km away
    Museo Sensorial del Tequila
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    1.54 km away
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    Kukulcan Plaza
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    1.49 km away
    Ask a question
    Questions & Answers
    Omair M
    23 July 2017|
    Answer
    Response from Traci G | Reviewed this property |
    If you want an Ocean View I would see if you can upgrade now. This resort has a high occupancy, so the odds of a free upgrade are real slim.
    0
    Votes
    Gilda N
    18 July 2017|
    Answer
    Response from LuisTA12 | Property representative |
    Hello Gilda N, Thank you for choosing our resort to celebrate such a special occasion. In regards your request we are texting it to our Front Desk department, who will do their best to accomplish. Since our average... More
    0
    Votes
    Google Translation
    Renata M
    16 July 2017|
    Answer
    Response from LuisTA12 | Property representative |
    Hello Renata M, Thank you for contacting Hard Rock Hotel Cancun According to the amount of nights and the type of room, guests will have access to Resort Credit, the amount granted will be per room and not per person... More
    0
    Votes
    Google Translation
    Room Tips
    "Get a beach view hotel room. perfect view."
    Read review
    "Get the ocean View room.. very nice"
    Read review
    "Lower floors near the pool can be noisey. Try getting the room closer to the lobby."
    Read review
    "Always travel on the Blue or Red buses if taking public transportation!!!"
    Read review
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