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Hard Rock Hotel Cancun

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Traveller (8499)
Pool & Beach (1560)
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Overview
  • Excellent75%
  • Very good16%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“smash bar”(253 reviews)
“rock star”(181 reviews)
“zen restaurant”(124 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
Offers from Hard Rock Hotel Cancun
Announcement: Click for details
Offers from Hard Rock Hotel Cancun
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Reviews (11,399)
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6,904 results
Traveller rating
4,861
1,219
494
183
147
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LanguageEnglish
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4,861
1,219
494
183
147
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871 - 875 of 6,904 reviews
Reviewed 23 October 2017

5 stars hands down! This was our 3rd time visiting and it just keeps getting better! Fun and relaxing for all- there is always something going on for all to enjoy no matter. The whole staff is wonderl- Robert at the swim up bar was...More

Review collected in partnership with this hotel
1  Thank dem163
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 25 October 2017

Hello dem163, Thank you for sharing you last experience at Hard Rock Hotel Cancun. We are pleased to know that you could enjoy all our activities and that our amazing staff, specially Robert at the bar, provided you with an excellent service and pampered you...More

Reviewed 23 October 2017 via mobile

Stayed here for my niece wedding. Our chef Israel was excellent. Accommodating us throughout the stay for making veggie food breakfast/lunch and dinner in all restaurants. He truly is An asset to the hotel. Thanks.More

1  Thank Sukhvinder A
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 25 October 2017

Hello Sukhvinder A, Thank you so much for taking the time sharing your amazing experience at Hard Rock Hotel Cancun. I'm pleased to learn that our Chef pampered you everyday with special veggie food for you. Also we are very glad to know that because...More

Reviewed 23 October 2017

Would highly recommend Hard Rock Cancun, great location and beautiful staff and amazing food . Staff is on top of things always, make you feel at home. Beautiful beach and great party's by the pool everyday.More

Review collected in partnership with Hard Rock Hotels & Casinos
Thank Cecilia H
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 25 October 2017

Hello Cecilia H, Thank you so much for sharing your latest experience at Hard Rock Hotel Cancun. We are thrilled to learn that you had a great time with us and that our amazing staff made you feel like a Rock Celebrity during your entire...More

Reviewed 23 October 2017

.The hotel is really great- fancy dinners, great bars, great service. There are always activities so you will never get bored. we had a great waiter at room service Erick Diaz. He was so kind and fast, we would like to thank him!More

Thank Maayan C
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 24 October 2017

Hello Maayan C, Thank you so much for sharing your latest visit to Hard Rock Hotel Cancun. We are pleased to know that you had a great experience visiting our restaurants, having fun with our amazing entertainment team and with the service provided by our...More

Reviewed 22 October 2017

My niece had her wedding here and it was the perfect place! This Hard Rock has something for everyone. Numerous delicious restaurants, great staff, fun events, excellent pool activities, a fun and pretty beach and nice shops. It's close to other shopping. The nightly entertainment...More

Review collected in partnership with this hotel
Thank PepperMagoo
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 24 October 2017

Hello PepperMagoo, Thank you so much for taking the time sharing your last experience at Hard Rock Hotel Cancun. We are very glad to learn that you had a great time on your nice's wedding, I'm sure she had it too! I'm pleased to know...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Free Parking
Hotel Amenities
Room Service
Meeting Rooms
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Airport Transportation
Business Centre with Internet Access
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Tennis Court
Spa
Hot Tub
Outdoor pool
Details
Price range
USD 353 - USD 742 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Luxury Hotel in Cancun
#12 On the Beach Hotel in Cancun
#12 Spa Hotel in Cancun
#12 Top resorts Hotel in Cancun
#17 Family Hotel in Cancun
#17 Business Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 353 - USD 742 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Luxury Hotel in Cancun
#12 On the Beach Hotel in Cancun
#12 Spa Hotel in Cancun
#12 Top resorts Hotel in Cancun
#17 Family Hotel in Cancun
#17 Business Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (8499)
Pool & Beach (1560)
Room & Suite (1278)
Dining (850)
Family and Play Areas (123)
Amenities (89)
Business Centre & Event Rooms (34)
Questions & Answers
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MTBDance
21 June 2018|
AnswerShow all 3 answers
Response from Ariadne B | Property representative |
Hello MTBDance, All of our bars are transmitting the World Cup games. We invite you to join us during your stay! Best Regards,
0
Votes
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11Anastasia11
19 June 2018|
AnswerShow all 2 answers
Response from LuisTA12 | Property representative |
Hello 11Anastasia11, Thank you so much for your question. I would like to share with you that our hotel and brand is committed with the environment, this is why, currently our hotel is trying to reduce the use of straws... More
0
Votes
Google Translation
85travel29
19 June 2018|
AnswerShow all 2 answers
Response from LuisTA12 | Property representative |
Hello 85travel29, Thanks so much for your question. I'll contact you on a private message to get your email and booking information. Also to put you in contact with our Vacations Planners to book excursions pre-arrival... More
1
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Google Translation
Room Tips
"Ocean view a must breath taking view of the Caribbean"
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"The room was perfect for us, very clean and always stocked up on drinks in the fridge"
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"Rooms are quite and have a Jacuzzi inside, there are some with ocean views"
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"Book on Funjet (also book your hotel to/from transportation on Funjet). Definitely get a pool/ocean view room..."
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