We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Hard Rock Hotel Cancun

CancelonUSD 478*
View Deal
#9 of 181 Hotels in Cancun
GreenLeadersGold level
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 897*
USD 478*
Great Deal
USD 543*
USD 543*
Compare best prices from top travel sites
and 11 more sites!
Professional photos
Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
Panoramas (183)
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

8,974 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Hard Rock Hotel Cancun
See the most recent reviews
Showing 5,442: English reviews
queretaro, Mexico
Reviewed 30 December 2016

Is my 3 trip to this hotel and always is the best, excellent food, drinks atention, very nice hotel I travel a lot in latinoamerica, My oppinion the best hotel abou quality, atention, service, food and drinks

Review collected in partnership with Hard Rock Hotels & Casinos
 Report
Helpful?
Thank Rene V
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Rene V, We are really grateful to you for taking a moment to write this great feedback. We cannot stress enough our satisfaction to hear that you loved you the food, the drinks, the facilities and of course the friendly service from all our staff. We hope to have the opportunity to be your host when you come back...

Poole, United Kingdom
Reviewed 30 December 2016

My husband have spent 10 amazing nights at the hard rock. Lovely hotel right on the beach. Our room was great with a lovely spa in the room. Nice and clean, but we feel it could do with a revamp. Bands playing around the hotel were brilliant. Great atmosphere. The Italian restaurant was lovely, but the only downfall was our...

 Report
Helpful?
Thank _karenaustin4
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear de _karenaustin4, Thank you for sharing your travel experience with us! it is so encouraging to hear your kind comments about the rock star service at our resort. Nothing rocks our world more than hearing that you enjoyed every moment of your vacation; Thank you too for spotlight the rocking service you received from Fonseca, Isidro and Lorenzo, I...

Terre Haute, Indiana
Reviewed 29 December 2016

We loved the Hard Rock Hotel! The entertainment staff was exceptional!! Lots of planned activities and nightly shows. The pool and beach were awesome! We were upgraded to the Rock Royalty level rooms so we had access to a more private terrace and pool area- very nice! We will definitely go back!

Review collected in partnership with this hotel
 Report
Helpful?
1Thank leighann680
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear leighann680, Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Cancun; I am thrilled to read your kind words about our location and facilities and entertainment, but specially your remarks on the quialityof the service from our entertaiment staff; it makes all the hard work worth it every...

Las Vegas, Nevada
Reviewed 29 December 2016

This review should answer (almost) any question anyone would have regarding this property…and also address some of the complaints I have read in other reviews (some of which just cause me to laugh out loud). Anyone that spends any time on Tripadvisor should quickly realize that a majority of “complaints” are a result of the reviewer…not the property being reviewed....

 Report
Helpful?
20Thank vegasjsp
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear vegasjsp, All I can say is Wow! On behalf of all the rockers at Hard Rock Hotel Cancun I would like to thank you for your outstanding and detailed review, in deed will help future travelers to take a more informed desicion and enjoy a pleasant getaway like you did. It's has been our pleasure to have the opportunity...

Boston, Massachusetts
Reviewed 29 December 2016

Family Vacation to Cancun for Christmas. The hard rock was great. My 4 year old son had a great time at the main pool and the kids club, plenty to keep him entertained. Service was great, food was great and drinks were great. The whole entertainment crew at the pool was great too. At one point I lost my wallet...

 Report
Helpful?
2Thank JonathanDesjar
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello JonathanDesjar, Thank you so much for sharing your experience during your latest visit at Hard Rock Hotel Cancun, we are proud to learn that we have been chosen as your travel destination and that our staff promptly assist you recovering your wallet! We will share your kudos with all the member of our staff, they will be delighted to...

Scarsdale, New York
Reviewed 28 December 2016 via mobile

Was a bit hesitant when we arrived and the first thing we saw as "welcome to the jungle" as it seemed like a total Party scene but I loved my visit and would definitely return. Had a beach bed/cabana and Raul was incredible. He got drinks, food, water, towels etc. as needed. He was nice to everyone. The food was...

 Report
Helpful?
1Thank Lisa S
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Lisa S, Thank you very much for a very comprehensive review, we are glad that you experienced what it truly means "welcome to the jungle" to us: to provide all our guest with top-notch service, amazing facilitites and delicious food. We hope we have the honor to welcome you again soon and keep on Rocking! Francisco García General Manager...

Sterling, Virginia
Reviewed 27 December 2016

We stayed here for 4 nights during Christmas. This was a last minute booking and we paid 3300 for 3 people. We used USA transfers round trip service to and from Airport for 55 dollars. Once we arrived at the Hotel, it was the most amazing experience. We had Platinum ocean view room on the 6th floor with absolutely stunning...

 Report
Helpful?
1Thank Angel D
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Angel D, Thank you very much for your outstanding review! It's absolutely amazing reading that you and your family enjoyed a getaway filled with authentic experiencies that Rock! We loved hearing that you tried new things and liked it, now you know what is like to be a true Rock Star, to be pampered with the most amazing service,...

Arcola, Illinois
Reviewed 27 December 2016

The property itself was great! Staff was unbelievable! I've said this before, but it's hard for me to believe the workers can be so very friendly when they have to deal with tourists every day. The following is just some examples of the great service I got. After the first day, every time I walked up the lobby bar, Willy...

 Report
Helpful?
2Thank RHoladay
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear RHoladay, Thank you very much for describing and sharing your recent experience at Hard Rock Hotel Cancun, I'm proud to see that our team promptly assisted you from begining to end and that you and your family had a pleasant getaway. We also appreciate you took the time to share your perception of the butlers service with us, our...

Reviewed 27 December 2016 via mobile

Had a wonderful week in Cancun at the hard Rock hotel....First time to cancun and some of the workers there were so nice and helpful and made our stay even that much better....every morning my family we would eat at Zens and our waiters name was molina he was helpful and his boss was Luis he was the best...thanks for...

 Report
Helpful?
1Thank Carrie L
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Carrie L, Thank you very much for your amazing and sweet review, It's inspiring reading about the amazing time you had at our resort; we are sure Molina, Luis and the rest of the staff will be proud to know you think they Rock! Please be sure we will roll our the red carpet for you again, on your...

Ambler, Pennsylvania
Reviewed 26 December 2016

We had a wonderful time at Hard Rock. The staff was very helpful from the entertainment group, Dany and JJ to the the person that cleaned our room Christy to the hostess at Zen Monica who had to find seating every morning for breakfast so we could all sit together. There were a couple of us that had food allergies...

Review collected in partnership with this hotel
 Report
Helpful?
2Thank Cheryl C
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Cheryl C, Thank you very much for your outstanding review! and for kindly remember so many members of our staff, we are proud to see they were many of them who really made you feel like a true Rock Star! and that our facilities and services exceed your expectations. We can't wait to welcome you back to Hard Rock...

7,780 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (7134)
Viewed
Hotel & Grounds (1207)
Viewed
Family/Play Areas (115)
Viewed
Pool/Beach Area (1101)
Viewed
View from Room (442)
Viewed
Dining (655)
Viewed
Room/Suite (522)
Viewed
Bathroom (37)
Viewed
Business Centre/Function Rooms (33)
Viewed
0:26
Videos (20)
Viewed
Other (3002)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (514)
Viewed
Aerial Photography (219)
Viewed
Amenities (71)
Viewed
Beach (6)
Viewed
Deluxe Diamond (64)
Viewed
Deluxe Room (24)
Viewed
Pool (15)
Viewed
Presidential Suite (39)
Viewed
Dining (45)
Viewed
The Hotel (31)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (132)
Viewed
Pool/Beach Area (19)
Viewed
Hotel & Grounds (28)
Viewed
Room/Suite (5)
Viewed
Family/Play Areas (1)
Viewed
Dining (17)
Viewed
Other (62)
04/06/2017 05/06/2017
Hotels you might also like...
Travellers also viewed these Cancun hotels
4.5 km away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 181 in Cancun
5,709 reviews
0.7 km away
Paradisus Cancun
Paradisus Cancun
#23 of 181 in Cancun
8,919 reviews
3.0 km away
Beach Palace
Beach Palace
#13 of 181 in Cancun
5,781 reviews
Show Prices
Show Prices
Show Prices
0.2 km away
Secrets The Vine Cancun
2.7 km away
Iberostar Cancun
Iberostar Cancun
#18 of 181 in Cancun
4,346 reviews
12.7 km away
Moon Palace Cancun
Moon Palace Cancun
#21 of 181 in Cancun
20,948 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Parking
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $519 - $1,445 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Expedia, Hotwire, Hotels.com, Travelocity, Booking.com, TravelUp, Cancelon, Priceline, HotelsforEveryone, Evoline ltd, getaroom.com, TripOnline SA and HotelQuickly so you can book your Hard Rock Hotel Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#9 Top resorts Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Spa Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Cancun staff and other travellers.
927 questions
Ask a question

See all questions (927)

Questions? Get answers from Hard Rock Hotel Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on one of the higher floors with a view of the ocean. Beautiful view, got to see a couple of beach weddings!”
patriciacQ5102BB, 24 May 2017 | Read review
“we had an ocean view double. the view was amazing although we would have preferred a King bed”
, 23 May 2017 | Read review
“We like the 8th floor on the end.”
jerrysD5309UT, 23 May 2017 | Read review
“ocean view at night and the morning sunrise are captivating”
ahoney111, 23 May 2017 | Read review
“Sixth floor room was great, we had the Caribbean view! Our housekeeper was so creative - she used the sheer blinds on the sliding door to make a bow - spectacular! The tile floors can be slippery, so use caution. ”
sandyh265, 22 May 2017 | Read review
5 of 5
Cancelon
USD 478* /night
View Deal
Bookit.comUSD 543
Expedia.comUSD 543
AMOMAUSD 897
View all 14 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates