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Hard Rock Hotel Cancun

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#12 of 182 Hotels in Cancun
GreenLeadersGold level
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8,083 Reviews from our TripAdvisor Community

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Showing 4,895: English reviews
Chesterfield, Virginia
Reviewed 18 October 2016

My husband and I went on our honeymoon here and it was our first time in Cancun. I can not say enough how amazing every staff member was. They were polite, went above any beyond for any guest and they spoke English very well which they took as a huge compliment. We went on excursions 4 out of 7 days...

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Helpful?
Thank Bdavis430
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Bdavis430, Thank you very much for your review. I am very pleased to hear that you had a good vacation and found our resort filled with our amazing staff, they truly love to provide the Rockstar service to our dear guests. I would also like to express my most sincere apologies for the experience you had during your romantic...

Cleveland, Ohio
Reviewed 18 October 2016

Hands down the best Hard Rock resort. Food was amazing and abundant, it actually tasted like what you ordered (unlike other resorts, when you order chicken and then wonder what exactly you're eating)!! People are so friendly and helpful, know you by name after just a few days of staying there. So much to do for adults and kids, my...

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Helpful?
Thank hb0411
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello hb0411, Thank you very much for reviewing your recent experience, nothing Rocks our world more than hearing that you truly enjoy every minute of your holidays and that you will be back for more authentic experiences that Rock! We can't wait to welcome you again soon at Hard Rock Hotel Cancun. Francisco García General Manager Hard Rock Hotel Cancun

Omaha, Nebraska
Reviewed 18 October 2016

I had an absolute blast. The staff is extremely helpful and always willing to go the extra mile. The excursions will awesome. I went to Chichen Itza and Gonzalo (tour guide) and Alberto (driver) were awesome. Gonzalo was absolutely hands down amazing. His knowledge was very evident and his enthusiasm was very much appreciated. I also did the Extreme Zipline...

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Helpful?
Thank jdschott86
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello jdschott86, Thank you for your kind review and for sharing your awesome insights with the TripAdvisor community, I am very happy to learn that your experience was filled with authentic experiences that Rock! and that we have your preference for your next trip to our destination. Hope to see you back very soon to Hard Rock Cancun. Francisco García...

Cancun
Reviewed 18 October 2016

no where better than hard rock, the food was great the staff were so nice and helpful and the view just made the stay even better. if you stay here ocean view is a must it's a beautiful thing to see every day

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank diannemarieh
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear diannemarieh, Thank you very much for your kind words towards our service and overall experience. We absolutely cannot wait till your next stay and I know it will be just as enjoyable as this one. ROCK ON! Francisco García General Manager Hard Rock Hotel Cancun

Camberley, United Kingdom
Reviewed 18 October 2016 via mobile

AWESOME, AMAZING, WONDERFUL are just 3 words you could use to describe the level of quality found in the Hard Rock Cancun. - The food, drink, entertainment, amenities, spa treatments, rooms, and most of all, the staff/service. From the moment we arrived we were met with a huge smile from little Ana on reception who then took the time to...

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Helpful?
Thank Ally_UK2
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Ally_UK2, Wow! Thank you very much for your blasting review! we are happy to hear that you find our staff to be very helpful and friendly, we will let them know you thought they rock! ​I am pleased to learn that our facilities, restaurants, entertainment and services granted you the Rockstar Class treatment, here at the Hard Rock Hotel...

Cancun
Reviewed 18 October 2016

First the service. Absolutely no one who works there knows what they are doing. The staff is not trained. When you ask questions you get half answers telling you to do or go somewhere that turns out to be wrong. They just tell you what you want to hear so you will leave them alone and become another member of...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Maurice F
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Maurice F Thank you for your review, we strive to provide our Dear Rockers with the Rockstar experience, I am sorry to hear that was not the case for you. We appreciate your feedback, as we in Hard Rock believe that communication with our rockers is vital to keep working on the right direction to ensure we deliver always...

Houston, Texas
Reviewed 17 October 2016

The Hard Rock Hotel is a MUST if you go to Cancun. the setup, entertainment, food, atmosphere, and staff is all first class. The beautiful white beaches and clear blue water were picture perfect. the way the hotel pool overlooked the beach was like it went on forever. the staff was always there, never had to wait for anything. the...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Roland L
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Roland L, Thank you for your great review, we truly appreciate your great comments and that you took the time to share your Hard Rock experience with the TripAdvisor community, as you were able to see, our highest goal is to make all our dear guest feel like true Rockstars! and I'm thrilled to know we achieve this with...

Cancun
Reviewed 17 October 2016

Friends 40th birthday bash. We were a group of 10 celebrating a 40th birthday bash for a couple of us. We all stayed in rooms within walking distance from each other. All the restaurants were good, the drinks were awesome.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Amabely Pruneda S
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Amabely Pruneda S, Thank you very much for the excellent review! We absolutely cannot wait to welcome you again and share more authentic experiences that Rock! Keep on Rocking! Francisco garcía General Manager Hard Rock Hotel Cancun

Cali, Colombia
Reviewed 17 October 2016

Stayed with my wife for a week and we had a wonderful experience., we were treated great., the room was always in perfect conditions.,the restaurants had great service and delicious menus...I highly recomend this resort.

Review collected in partnership with this hotel
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Helpful?
Thank gftejada
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello gftejada, Thank you very much for your kind review, our world class staff goes above and beyond to provide each and every guest with the Hard Rock hospitality and I am glad to know this was the case during your time with us. Thank you for your fantastic feedback regarding all facets of your stay. We hope to see...

Perrysburg, Ohio
Reviewed 17 October 2016

Excellent resort. The Staff was awesome! At the swim pools we never had to wait for a drink like some all-inclusive resorts that I've been to before. The drinks were very good as well, not watered down. The food was great, definitely recommend the Zen (asian) and the brazilian restaurant, go hungry!

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Winegirl68
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Winegirl68, Thank you very much for your amazing review, I loved to read your amazing comments about our resort, for all of us at Hard Rock Hotel Cancun, is a pleasure to hear about our Rocker experiences and being part of amazing vacation story, we would love to see you again soon and share more Rockstar memories together. Francisco...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Parking
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Breakfast Available
  • Conference Facilities
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $603 - $1,235 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#11 Top resorts Hotel in Cancun
#12 Spa Hotel in Cancun
#12 On the Beach Hotel in Cancun
#12 Luxury Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Cancun staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms on 3rd floor rock royalty level great”
 of 5 bubbles jmrscrow, 12 Jan 2017 | Read review
“ocean views are incredible!”
 of 5 bubbles Vasafoodie, 11 Jan 2017 | Read review
“Ocean view rooms are primo”
 of 5 bubbles tonysK5482XG, 10 Jan 2017 | Read review
“Make sure there is no construction in the rooms around you.”
 of 5 bubbles YandB_LabLover, 10 Jan 2017 | Read review
“Caribean side or lake side rooms all have nice views. A Room away from stairs and elevator.”
 of 5 bubbles 505mercedesd, 9 Jan 2017 | Read review
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