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Hard Rock Hotel Cancun

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#11 of 183 Hotels in Cancun
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7,834 Reviews from our TripAdvisor Community

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There are newer reviews for Hard Rock Hotel Cancun
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Showing 4,754: English reviews
Guatemala City, Guatemala
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 September 2016 via mobile

Hard Rock hotels are my favorite all included beach resorts. They are far superior to any other I stayed in. I love the one in Punta Cana, which remains my favorite spot. I was recommended Hard Rock Cancún as a new hotel in the chain which catered for adults (adults only). The hotel premises are good, but far from new... More 

Helpful?
1 Thank Fernando_Delgado
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Fernando_Delgado, Thank you very much for your review and for bringing this matters to my attention, for us the most important key to succes is the feedback from all our dear guest, so please be sure I will be working with all the Managers from the departments involved to make the pertinent changes that will allow us to provide... More 

Middlesbrough, United Kingdom
1 review
Reviewed 13 September 2016 via mobile

Fantastic 14 night stay at the HRH Cancun, great party atmosphere, massive credit to the bar staff especially Jesus, Merly and Claudio these guy's really went the extra mile and made our holiday extra special! Muchas Gracias hopefully be back in the future!!!

Helpful?
Thank Drew_mfc1989
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hola Drew_mfc1989, Thank you very much for choosing Hard Rock Cancun for your recent vacation experience, I'm really glad to see we were able to Rock your holidays and that the service from our staff and our party vibe made you feel like a true Rockstar! We look forward to welcome you again soon on your next trip to our... More 

Fairborn, Ohio
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 September 2016

This place is amazing. 👣Everyone is friendly. All areas are clean and comfortable. The pool is where all the action is from lounging to the foam party. We have stayed here twice and plan on going back every year.

Review collected in partnership with this hotel

Helpful?
Thank Amy A
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Amy A, Thank you very much for your comments, I'm glad to see that we were able to fill your holidays with the true Rockstar experience and that now we have a raving fan in you. We hope to welcome you again soon on your next trip to Hard Rock Cancun. Rock on! Francisco Garcia General Manager Hard Rock... More 

Tamworth, United Kingdom
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 13 September 2016

Travelled with my boyfriend here and stayed for 11 nights with Virgin. This hotel really stood out for us when we were wondering where to go on our annual vacation, and to be honest we chose Cancun because of this hotel and it didn't disappoint. We arrived at 8pm and were greeted by a lovely girl giving out bracelets (still... More 

Helpful?
Thank Bethan J
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Bethan J, Wow! I had a blast reading your amazing review, let me tell you I will be personaly sharing this comments with Victor so he can continue with the excelente work. It makes me really happy to see you really got the Rockstar treatment we love to provide to all our dear guests. Thank you also for your... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 September 2016

The Hard Rock Cancun is a high-rise. It has great Rock and Roll memorabilia. My room was on the 12th floor with a spectacular view of the lagoon - the sunset side. It was also a very beautiful, well designed room that was immaculate. Room service was fast and very good. The Hard Rock Hotel is on a perfect beach.... More 

Helpful?
Thank Susan M
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Susan M, Thank you very much for your amazing review, I'm thrilled to know that our amazing service, unique facilities and decoration along with all the natural offerings from sunny Cancun made your vacations filled with Rockstar memories. We hope to see you again at Hard Rock Cancun and provide you with more amazing experiences that Rock! Francisco Garcia... More 

Graham, Washington
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 September 2016

Resort is nice and Most employees are friendly. The pool has a DJ and a party everyday. Mostly a younger crowd in their 20's. They have different shows every night. There were all good. I didn't care for the food at any of the restaurants. It's was either very salty or just generic with no flavor. Overall it was alright.... More 

Helpful?
Thank chuck f
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello chuck f, Thank you very much for your review, I'm really glad to read that our always welcoming staff and blasting entertainment were able to make you enjoyed our resort as much as you could, but I am also disheartened to hear that we felt short on your expectations. I would like to change the perception of our services... More 

Los Angeles, California
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 September 2016

I was there almost a year ago during a jazz festival and the experience was incredible. The accommodations were really nice and the food at all the establishments was great! This was my first experience at an all-inclusive, and I will definitely be back.

Helpful?
1 Thank Dee J
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Dee J, Thank you very much for your review, I'm really happy to read you enjoyed your holidays with our All Inclusive offer and amazing rocker vibe. We hope to have the opportunity to welcome you again soon and share even more amazing memories at our resort. Keep on rocking! Francisco Garcia General Manager Hard Rock Hotel Cancun More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 September 2016

We have stayed at this Hard Rock twice. It's a wonderful vacation spot, great service, food, and location. Not only is there a huge pool, the ocean is just beyond. The restaurants include Italian, Mexican, Japanese, and a Brazilian grill. It is an all inclusive location, you will not be hungry or thirsty. There are multiple bar locations, including in... More 

Helpful?
Thank Donna S
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Donna S Wow! I can see we have a raving fan in you, thank you very much for your preference and for your kind review about our resort. We look forward to host you again on your next trip to our destination. Rock on! Francisco Garcia General Manager Hard Rock Hotel Cancun More 

Los Angeles, California
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 September 2016

I came here to celebrate my birthday in August and fell in love!! This is definitely one of my top 3 all inclusive resorts to date (and I've stayed a quite a few). Lets start with the food and drinks...amazing! For dinner we dined at the Italian and Brazilians restaurants, the food at both were pretty impressive. The buffets and... More 

Helpful?
1 Thank Alysha33
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Alysha33 On behalf all the staff at Hard Rock Cancun allow to congratulate you on your recent Birthday! and thank you for choosing us for this important celebration. It makes me really happy to see you enjoyed this moments with everything our amazing All Inclusive Hotel has to offer, incluiding the delicious food and pouring drinks, outstanding service and... More 

NJ
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 September 2016 via mobile

Been to cancun probably 12 times, Booked this last minute and got a decent rate for being off season. Hotel has a fun vibe and rock music playing in the lobby and pool areas. Staff was great and eager to please at the bar, restaurants, and room staff...I still tipped even though no required. Pool was great but difficult to... More 

Helpful?
Thank eaglezip17
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello eaglezip17, Thank you for choosing Hard Rock Cancun for your recent holidays, I'm really happy to read that the amazing service from our rockers made your time at our resort full of true experiences that Rock! We hope to see you again soon on your next trip to our destination. Keep on rocking! Francisco Garcia General Manager Hard Rock... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Free Parking
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $584 - $1,197 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#11 On the Beach Hotel in Cancun
#11 Spa Hotel in Cancun
#11 Top resorts Hotel in Cancun
#11 Luxury Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Cancun staff and other travellers.
752 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Floors 10 and up centrally located are the best. Facing the ocean.”
 of 5 bubbles W2309ZWpeterl, 1 Dec 2016 | Read review
“Go for a higher up floor, 8 or above on the lagoon side for the great sunset.”
 of 5 bubbles 45jukey, 30 Nov 2016 | Read review
“All the rooms are the same. Two double beds or a king.”
 of 5 bubbles cchapman2016, 28 Nov 2016 | Read review
“Sunrise on the beach sunset on the Laguna more noise to the back if you are on a low floor”
 of 5 bubbles wee1xx, 28 Nov 2016 | Read review
“I stayed in room 680. I liked it because the sun did not shine on my balcony after 1 PM,and I enjoyed the comfort.”
 of 5 bubbles ClarksvilleJoe, 28 Nov 2016 | Read review
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