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Hard Rock Hotel Cancun

Bookit.comUSD 468*
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#9 of 181 Hotels in Cancun
GreenLeadersGold level
11/06/2017 12/06/2017
1 room 2 adults 0 children
USD 837*
USD 468*
Great Deal
USD 514*
USD 514*
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Hard Rock Hotel Cancun
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9,005 Reviews from our TripAdvisor Community

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There are newer reviews for Hard Rock Hotel Cancun
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Showing 5,465: English reviews
Reviewed 11 March 2017 via mobile

Hard Rock Cancun is awesome ! There was one man that we saw about every day. His name is O'Bryan and worked in the market. Very personable, excellent service, hard worker. With lots of other people there he always remembered my coffe and orange juice with out telling him every morning...

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Helpful?
Thank John H
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear John H, Thank you very much for your kudos! It’s a pleasure for me to hear that you received a personalized and passionate service from O'Bryan, be confident I will let him know you think he Rock! We hope we can welcome you back soon. Rock on! Francisco García General Manager Hard Rock Hotel Cancun

Cancun
Reviewed 11 March 2017

We traveled with a very age diverse group - toddlers, young children, teens, young adults, grandparents. No one was disappointed or bored. They did a fantastic job of accommodating all age groups and assuring each had a wonderful experience. The rooms were very clean, comfortable and spacious. The in room whirlpool tub was a wonderful treat. The food was very...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
1Thank Jdhamke
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Jdhamke Wow! thank you for your detailed review! We can see that you and your family lived the Rock Star experience at the fullest. We are glad to know that you found every detail of our resort family friendly and that our Rocker vibe exceeded your expectations. We are ecstatic to know all of you had a blast and...

Ottawa, Canada
Reviewed 11 March 2017

This was our second time at the Hard Rock Cancun and enjoyed it as much as the first. Staff is friendly and always willing to help. My daughter and her 2 sons(4 year old and 9 month old) joined us part way through our stay and I must say that those 2 kids were treated from the staff like their...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
1Thank James D
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear James D, Thank you very much for sharing your wonderful experience. I am delighted to hear that you and your little Rock Stars felt the great service from our staff and lived the rock star treatment that sets us apart. Thanks again for your review and for letting us know you will come back soon. Rock on! Francisco García...

Saint Ann, Missouri
Reviewed 11 March 2017

I have to confess on the first day of arrival, I wasn't sure how I was going to feel about the stay. We unfortunately were not greeted with beverages as others mentioned. I wasn't sure if this was a unique treatment depending on your level of stay or if they just weren't doing it that day. Regardless, I would suggest...

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Helpful?
2Thank Crystallvlp
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Crystallvlp, Thank you for your fantastic review. We all at the resort always love hearing and reading about the amazing experiences of our dear Rock Stars, we are truly glad to see that you received amazing service and delicious food. Thanks also for your feedback and comments, I will review them with the team to make sure that the...

Cancun
Reviewed 10 March 2017

They try to sell you a kind of package to be a member of Legendary Program, but if you don't think that it really worth, so the treatment would be different...so I would think better before chose this hotel...unfortunately!

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
2Thank Rafael A
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Rafael A, Thank you very much for your candor and for bringing this matter to my attention. We would like to offer you a sincere apology for the treatment you received from the staff of the Legendary club. I will personally follow up your comments to prevent this from happening in the future. We strive to provide all our...

Akron, Ohio
Reviewed 10 March 2017

My husband and I visited for a weekend getaway. We were impressed from the moment we arrived! The property is phenomenal, a mix of rocker, modern, and seaside decor. The room was air-conditioned, in room refrigerator stocked, and view breathtaking. A good mix of restaurants, would recommend Ciao the Italian Fare, seating is limited so enjoy early, also enjoyed Zen...

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Helpful?
2Thank JillCMarkle
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear JillCMarkle, Thank you so much for your fantastic review. We are thrilled to see that your holiday experience at Hard Rock Hotel Cancun was a hit! It seems like you and your husband receve the Rock Star treatment at the fullest and also created a lot of unforgetable moments. We would love to keep on Rocking with you on...

Reviewed 10 March 2017 via mobile

We stayed at Hard Rock for 7 days and it was an incredible time. The resort has much to offer. The pool is beautiful. The beach is awesome. Food is very good for an all inclusive - we enjoyed breakfast daily at the Market and dinner at the asia, italian and mexican restaurants. But the greatest asset of Hard Rock...

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Helpful?
Thank Mark P
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Mark P, Thank you very much your review! We loved to read your kind remarks and feedback as it let us know how we are doing in therms of facilities and services. It's inspiring to read that your favorite part of your vacations was the passionate service provided by the members of our band, they truly go above and...

Greenwich, Connecticut
Reviewed 9 March 2017

We loved the Hard Rock Cancun. The staff was super friendly, the food was excellent, and the rooms and property overall were in excellent shape. One piece of advice.....Don't sleep in if you want a lounge chair by the pool. It gets...and stays..super full very fast.

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Helpful?
Thank Ed W
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Ed W Thank you very much for sharing your wonderful review! We are glad to see that there were many things you loved about your experience, specially our facilities, delicious food and the service from our band members. We look forward for your next visit to Hard Rock Hotel Cancun. Rock On! Francisco García General Manager Hard Rock Hotel...

A TripAdvisor Member
1 review
Reviewed 9 March 2017 via mobile

Great week !!! Special thanks to Fernando who is undoubtedly the best concierge we have ever meet !!! Only problem was one elevator keep having issues but staff was very helpful during these time !! Be prepared the Chichen Itza tour is a all day tour enjoyed the pyramids but could have done without the other stops we left at...

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Helpful?
Thank A TripAdvisor Member
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Rock Star, Thank you for the excellent review, we are glad to see you received the Rock Star service during your recent stay and that our staff promptly assisted you with the inconvenience with the elevator. We can't wait to have you back soon and keep on Rocking together. Francisco García General Manager Hard Rock Hotel Cancun

Reviewed 9 March 2017

My stay was from 3/1/17 - 3/7/17. I have to say that this was the best experience ever. The service was excellent. I have to mention a few names from this hotel that made my stay even better. Carlos Hicole, Roger Diaz, Ariel Delgado, Alejandro, and Graciela that went above and beyond to take it to the next level. Thank...

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Helpful?
Thank patty g
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear patty g, Thank you so much for the amazing review! Feedback like yours ignites our passion to serve. It’s been a pleasure having you with us and reading that there were so many members from our band that truly Rocked your vacations. We hope to welcome you again in the near future so you can experience another Rock Star...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Parking
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $524 - $1,460 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#9 Top resorts Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Spa Hotel in Cancun
#9 Luxury Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book ocean view. Well worth the money for the priceless view”
Aidanryland, 28 May 2017 | Read review
“Check vents may have mold. Rm 1166”
pamg620, 28 May 2017 | Read review
“Room was amazing”
michaelcK8125SJ, 27 May 2017 | Read review
“We were on one of the higher floors with a view of the ocean. Beautiful view, got to see a couple of beach weddings!”
patriciacQ5102BB, 24 May 2017 | Read review
“we had an ocean view double. the view was amazing although we would have preferred a King bed”
, 23 May 2017 | Read review
5 of 5
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USD 468* /night
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Prices are for 1 room, 2 adults
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