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Hard Rock Hotel Cancun

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Traveller (8438)
Pool & Beach (1559)
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Overview
  • Excellent75%
  • Very good16%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“smash bar”(251 reviews)
“rock star”(177 reviews)
“zen restaurant”(117 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
Offers from Hard Rock Hotel Cancun
Offers & Announcements: 35% off room rate
Offers from Hard Rock Hotel Cancun
Offers & Announcements: 35% off room rate
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Rooms
3 Jun.4 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (11,226)
There are newer reviews for Hard Rock Hotel Cancun
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6,817 results
Traveller rating
4,802
1,207
484
181
143
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4,802
1,207
484
181
143
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341 - 345 of 6,817 reviews
Reviewed 2 March 2018 via mobile

Again another excellent stay at the Hard Rock. Perfect location within the hotel district. A special thanks to Emmanuel Osorio, pool concierge with providing outstanding service for our entire stay. Rock on Hard Rock.More

Thank james d
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 3 March 2018

Hello james d, Thank you for sharing with us your latest visit to Hard Rock Hotel Cancun. We are very glad to read that this is not the first visit to our property and that once again you could feel and received the Rock Star...More

Reviewed 2 March 2018

I have stayed at the HRH in Cancun 2 times in the last 6 months and love it. Whether you want a quiet relaxing day in the sun or a more lively atmosphere they meet anyone's needs. I enjoyed the rainy days as much as...More

1  Thank alyssaannpeterson
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 3 March 2018

Hello alyssaannpeterson, Thank you so much for taking the time sharing your recent stay at Hard Rock Hotel Cancun, we are pleased to know that this is the second time you visit us. We are very happy to read that even with the rain you...More

Reviewed 2 March 2018 via mobile

We have had the most amazing time staying at the Hardrock Hotel. From the moment we arrived, we were greeted so warmly and that level of service never reduced for our entire visit. We stayed with family for my sisters wedding, which was beautiful. We...More

Thank W6097OEdonnal
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 3 March 2018

Dear W6097OEdonnal, We can't wait to have you back! Thank you very much for your wonderful review, we are thrilled to see that our band members and blasting entertainment made you feel like a true Rockstar during this special celebration. Please be sure that the...More

Reviewed 2 March 2018

The staff was over the top. You felt like you were the only one there and the most important guest they had. I have been to a lot of different all-inclusives and this one beats them all. The food, the activities, the views - fantastic....More

Thank berrylinda2018
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 3 March 2018

Dear berrylinda2018, Thank you for sharing your comments in regards of your last stay at Hard Rock Hotel Cancun. We are thrilled to read that you enjoyed our food offer, activities, facilities and the Rock Star service that you deserve. I'm very proud to read...More

Reviewed 1 March 2018 via mobile

Hard Rock was stepping out of our comfort zone for sure. But we were pleasantly surprised that it turned out to be a fabulous resort. Our favorite things included the presidential suit. The view from our room was incredible. This by far out of 12...More

1  Thank belle_8
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 3 March 2018

Hello belle_8, Thank you for taking the time posting your great review in regards of your last visit to Hard Rock Hotel Cancun and for sharing your complete experience with all the community. We are very glad to know that you could try all of...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Free Parking
Hotel Amenities
Room Service
Meeting Rooms
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Airport Transportation
Business Centre with Internet Access
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Tennis Court
Spa
Hot Tub
Outdoor pool
Details
Price range
USD 340 - USD 766 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Spa Hotel in Cancun
#10 Luxury Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Top resorts Hotel in Cancun
#17 Family Hotel in Cancun
#17 Business Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 340 - USD 766 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Spa Hotel in Cancun
#10 Luxury Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Top resorts Hotel in Cancun
#17 Family Hotel in Cancun
#17 Business Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (8438)
Pool & Beach (1559)
Room & Suite (1276)
Dining (847)
Family and Play Areas (123)
Amenities (89)
Business Centre & Event Rooms (34)
Questions & Answers
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Michelle Lee G
20 May 2018|
AnswerShow all 3 answers
Response from LuisTA12 | Property representative |
Dear Michelle Lee G, Thank you so much for your question. I'll contact you on a DM to get and email and address all your request to the proper departments. Kind regards.
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Room Tips
"Loved the Jacuzzi, balcony & room service! Evening chocolates were nice touch."
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"Everything was great. No complaints."
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"Room service was wonderful! They kept the rooms very clean!"
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"Use Google translate as most of the cleaning staff don't speak English"
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