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01/10/2017 02/10/2017
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    Hard Rock Hotel Cancun

    Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
    Hotel website
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    Lowest prices for your stay
    01/10/2017 02/10/2017
    USD 453*
    USD 426*
    SAVE USD 27
    USD 453*
    USD 453*
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    Overview
    • Excellent74%
    • Very good17%
    • Average6%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “rock star” (238 reviews)
    “zen restaurant” (105 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Hard Rock Hotel Cancun
    Special Price: 35% off room rate
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    Rooms
    1 Oct.2 Oct.
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (9,744)
    There are newer reviews for Hard Rock Hotel Cancun
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    291 - 295 of 5,929 reviews

    Reviewed 10 July 2017

    Excellent Customer services!!! everyone go for the extra mile!!, Amaizing view!! Food was extraordinary !! Hilarious experiences !! hightly recommended!!He were there for 5 days with our baby !! Kid area was just perfect, meeting with barney , Tom and Bob the builder!! At the...More

    Review collected in partnership with this hotel
    Thank 369alexis
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 12 July 2017

    Hello 369alexis, I'm thrilled to know that you and your little Rock Star had a blast during your last stay at Hard Rock Hotel Cancun. We will keep working to maintain our high quality and service standards. We are driven by our Rock Stars satisfaction...More

    Reviewed 10 July 2017

    We loved everything about the HR! The food & drink exceptional. The best all inclusive we have been to. Staff were exceptional and so friendly & the entertainment team were great! Gonzalo the barman & Claudio the waiter thank you for looking after us :)...More

    Review collected in partnership with this hotel
    Thank meganbarnes_87
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 12 July 2017

    Hello meganbarnes_87, Thank you so much for your great review and for sharing your experience at Hard Rock Hotel Cancun. I feel very happy to read that you had an incredible time with us and you received that Rock Star treatment that we take proud...More

    Reviewed 10 July 2017 via mobile

    We are HOF members and this was our first stay at HR Cancun. We weren't sure what to expect at first but soon melted right in. The staff was amazing. The food excellent as always, and the shows were some of the best we've seen....More

    Thank Skycastle45
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 12 July 2017

    Hello Skycastle4, Thank you for you great review and for sharing your experience with us. We're pleased to read that one of our Hall of Fame member had such a great time at our resort. I'm thrilled to know that we fulfill your expectations and...More

    Reviewed 9 July 2017 via mobile

    I traveled to Cancun on a family trip, We were a big group. Great rooms and views to both the lagoon and the ocean. There breakfast at Zen had the most variety and was the best to my liking. My daughter attended the kids club...More

    Thank gardea j
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 11 July 2017

    Hello gardea j, Thank you for sharing your wonderful experience with us. I am delighted to hear that you felt the great service from our staff and lived the Rock Star treatment that sets us apart. Make sure I'll share all your kind words with...More

    Reviewed 9 July 2017

    Excellent property. Friendly staff. Nice rooms with fabulous views. All the restaurants were good and breakfast was a sumptuous feast. Every employee went out of their way to make us comfortable. Highly recommend this property. It is beautiful and has a friendly staff.More

    Review collected in partnership with this hotel
    Thank Jemjos
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 11 July 2017

    Hello Jemjos, Thank you for sharing your travel experience with us. I am very pleased to hear that you had a fabulous vacation and found our resort beautiful. I am glad to hear you had a great experience and our staff helped to create that...More

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    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Free Parking
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • USD 359 - USD 821 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #9 Top resorts Hotel in Cancun
    • #10 On the Beach Hotel in Cancun
    • #10 Luxury Hotel in Cancun
    • #10 Spa Hotel in Cancun
    • #17 Business Hotel in Cancun
    • #21 Family Hotel in Cancun
    • #22 Romantic Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 598
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Expedia, Agoda, Hotels.com, Booking.com, Orbitz, Hotwire, Travelocity, HotelsforEveryone, Cancelon, TripOnline SA, getaroom.com and Evoline ltd so you can book your Hard Rock Hotel Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Cancun Palace Hotel Cancun ,
    • Cancun Palace Resort ,
    • Palace Hotel Cancun ,
    • Cancun Palace Cancun
    Add Photo Photos
    Traveller (7469)
    Pool & Beach (1385)
    Room & Suite (1117)
    Dining (752)
    Hotel & Grounds (4602)
    Family and Play Areas (118)
    Bathroom (37)
    Business Centre & Event Rooms (33)
    Nearby
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    .70 km away
     
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    4.46 km away
     
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    .45 km away
     
    Presidente InterContinental Cancun Resort
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    Nearby Restaurants
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    Harry's
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    Nearby Attractions
    Avenida Kukulkan
    5,131 reviews
    1.54 km away
    Museo Sensorial del Tequila
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    1.54 km away
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    .69 km away
    Kukulcan Plaza
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    1.48 km away
    Ask a question
    Questions & Answers
    Brenda H
    22 September 2017|
    Answer
    Response from Leslie W |
    It was very limited for us. Mine just watched tv on iPad/computer using netflix. They were usually asleep very quickly from being in the sun all day.
    0
    Votes
    Ashley C
    22 September 2017|
    AnswerShow all 2 answers
    Response from Willsmith391 | Reviewed this property |
    They have Modelo premium, Modelo Black, corona and corona light. their liquor selection is pretty extensive however.
    0
    Votes
    Room Tips
    "should ask for an ocean view room as its a better view"
    Read review
    "Rooms were nice and clean. Only thing is housekeeping knocking on door at 8:30 am with request to clean."
    Read review
    "Our room was located in a weird area of the hotel and our elevator didn't work, we were on the first..."
    Read review
    "Rooms are quieter on the South side."
    Read review
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