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01/10/2017 02/10/2017
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    Hard Rock Hotel Cancun

    Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
    Hotel website
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    Lowest prices for your stay
    01/10/2017 02/10/2017
    USD 453*
    USD 453*
    USD 453*
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    Overview
    • Excellent74%
    • Very good17%
    • Average6%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “rock star” (238 reviews)
    “zen restaurant” (105 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Hard Rock Hotel Cancun
    Special Price: 35% off room rate
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    Rooms
    1 Oct.2 Oct.
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (9,735)
    There are newer reviews for Hard Rock Hotel Cancun
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    271 - 275 of 5,928 reviews

    Reviewed 13 July 2017

    The room was clean and comfortable. The best restaurant was Zen. Spa service was "fine" . We had our belongins disappeared from our room including clothes and jewels. . We were waiting much more than we had there. Disappointing.More

    Thank Elizabeth I
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 14 July 2017

    Hello Elizabeth I, Thank you so much for sharing your experience, I'm happy lo learn that you enjoyed the service and food from our oriental restaurant. I offer you an apology for falling short to your expectations. We assure you that we are working on...More

    Reviewed 13 July 2017

    We are Hall of Fame members at the Hard Rock Resorts in Mexico and we choose to come here every year with our family. This year we brought our 2 teenage boys, 2 adults daughters and 2 grandchildren 6 and 9, and grandmother. There is...More

    Thank dmanos2719
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 14 July 2017

    Hello dmanos2719, It's a pleasure to read about our beloved members experiences. I'm thrilled to know that every one had a great time at Hard Rock Hotel Cancun. I am so happy to see that you remember the name of all the rockers that for...More

    Reviewed 13 July 2017

    One of the best Place to Stay in Cancun Fine option for Dining, Nice Beach, average evening performance, good hospitality lots of fine dine options, friendly staff, rooms are spacious and with view, and there are a lot of place to visit near this resorts,...More

    Thank Anupam B
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 14 July 2017

    Hello Anupam B, Thanks for your amazing review and for your well detailed comment. I'm pleased to learn that you for chosen us as you vacation destination. Thanks for sharing with all the travellers your impressions about our resort. We hope you can give us...More

    Reviewed 13 July 2017

    Good service and good food. Will recommend to friends and family. Feel safe and accommodating. We enjoyed our stay very much. The hotel staff and amenities were very complete. Thank you Ana (at check-in desk) for getting our room.More

    Review collected in partnership with this hotel
    Thank APPAPH
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 14 July 2017

    Hello APPAPH, Thank you so much for sharing your experience during your latest visit at Hard Rock Hotel Cancun. I am pleased to learn that our facilities, restaurants, entertainment and services granted you the Rock Star Class treatment that Hard Rock Hotel Cancun takes pride...More

    Reviewed 12 July 2017

    1st off love cancun never had a bad trip there. Stayed at Hard Rock last time there. Rooms are great big, comfy beds, and spa in the room. Food was excellent at all the resturants, service fast and friendly, and drinks were good. Beach was...More

    Thank BryceBen
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 14 July 2017

    Hello BryceBen, Thank you for sharing your travel experience with us. I'm very delighted to hear that you had an amazing vacation at Hard Rock Hotel Cancun. We are proud to learn that we have been chosen as your travel destination during your last visit...More

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    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Free Parking
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • USD 374 - USD 821 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #9 Top resorts Hotel in Cancun
    • #10 On the Beach Hotel in Cancun
    • #10 Luxury Hotel in Cancun
    • #10 Spa Hotel in Cancun
    • #17 Business Hotel in Cancun
    • #21 Family Hotel in Cancun
    • #22 Romantic Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 598
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, BookIt.com, Hotels.com, Orbitz, Booking.com, Hotwire, Travelocity, Cancelon, Evoline ltd, HotelsforEveryone, getaroom.com and TripOnline SA so you can book your Hard Rock Hotel Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Cancun Palace Hotel Cancun ,
    • Cancun Palace Resort ,
    • Palace Hotel Cancun ,
    • Cancun Palace Cancun
    Add Photo Photos
    Traveller (7461)
    Pool & Beach (1385)
    Room & Suite (1117)
    Dining (752)
    Hotel & Grounds (4594)
    Family and Play Areas (118)
    Bathroom (37)
    Business Centre & Event Rooms (33)
    Nearby
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    .29 km away
     
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    .70 km away
     
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    .56 km away
     
    Secrets The Vine Cancun
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    .19 km away
     
    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Nathaliewackett
    17 September 2017|
    AnswerShow all 3 answers
    Response from LuisTA12 | Property representative |
    Hello Nathaliewackett, Regarding your interest in having late check out, I kindly inform you that this request is subject to availability; if your pick up time is late afternoon, no worries, you could leave the room at... More
    0
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    Google Translation
    sean c
    16 September 2017|
    Answer
    Response from LuisTA12 | Property representative |
    Hello sean c, Thank you for contacting Hard Rock Hotel Cancun and for your interest on visiting us. We love to receive outside guests on our property! Please contact to our front desk department (998 881 36 99 ext... More
    0
    Votes
    Google Translation
    Nathaliewackett
    15 September 2017|
    AnswerShow all 2 answers
    Response from LuisTA12 | Property representative |
    Hello Nathaliewackett, Thank you for contacting Hard Rock Hotel Cancun. Yes, if you wish to take one of our amazing bathrobes home, we suggest to visit to our concierges that will gladly help you to figure out how to do... More
    0
    Votes
    Google Translation
    Room Tips
    "should ask for an ocean view room as its a better view"
    Read review
    "Rooms were nice and clean. Only thing is housekeeping knocking on door at 8:30 am with request to clean."
    Read review
    "Our room was located in a weird area of the hotel and our elevator didn't work, we were on the first..."
    Read review
    "Rooms are quieter on the South side."
    Read review
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