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Hard Rock Hotel Cancun

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#11 of 183 Hotels in Cancun
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7,836 Reviews from our TripAdvisor Community

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There are newer reviews for Hard Rock Hotel Cancun
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Showing 4,756: English reviews
Cape Cod, Massachusetts
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 days ago NEW

I am giving this property an excellent rating for the fantastic service at all levels and for the exceptional food. Front desk, bellmen, room service, housekeeping, hosts at the restaurants, & waitstaff all were really great. I fully expected to enjoy the rock memorabilia and the hotel really lived up to my expectations in that regard, (James Brown, Cher, Kenney... More 

Helpful?
Thank 45jukey
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear 45jukey, Thank you very much for your amazing and detailed review. We are overjoyed to know that you experienced the Rocker atmosphere of our resort and the exceptional service provided by our band members; we love to hear and read about our amazing guest enjoying themselves and making memories here with us. It is encouraging to learn that you... More 

Canada
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 4 days ago NEW via mobile

I should maybe have asked to change room, in hindsight. Music is on everywhere including our room - it's so loud - from 10 am until 3 am. Food is average in my opinion. We are not heavy drinkers so for us the Hard Rock and the Ritz (not all inclusive) where we were last week in Cancun, are comparable... More 

Helpful?
Thank Kisha1
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Kisha1, Thank you very much for your review. We appreciate your comments and on behalf of Hard Rock Hotel Cancun, we are very sorry that your perception of our resort wasn't accord to your needs and expectations. We are sorry to see that we missed the mark this time and we would like to have the opportunity to have... More 

Cancun
1 review
Reviewed 5 days ago NEW

We booked 7 nights at the Hard Rock Hotel Cancun in the Rock Royalty Level. I was less than impressed with the upgrade to Rock Royalty as we were not treated any differently than someone in the standard room category. We were supposed to have a Personal Assistant to help us make the most out of our vacation. We did... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank charlottecV3848ER
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello charlottecV3848ER, Thank you very much for sharing your comments with us. On behalf of Hard Rock Hotel Cancun, we extend our most sincere apologies for the inconvences you encountered during your stay. I assure you we are working relentlessly to address every aspect that requires our attention and improve to the Hard Rock experience to the detail. We are... More 

Cancun
1 review
Reviewed 5 days ago NEW

Great service. Great attention to cleanliness Cesarina in the marketplace makes fantastic Flambé Mayan coffee to die for Kids loved Breakfast at 'Zen' particularly the mickey mouse and minion pancakes The spa staff was extremely helpful

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Chike O
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Chike O, Thank you so much for sharing your experience at Hard Rock Hotel Cancun, indeed your perception will help many future travelers to take an informed decision, thus enjoying better vacation and expectancies fulfilled. Make sure I will personally pass on your kind words to Cesarina, the Spa staff and the rest of our band members! We look... More 

Beaverton, Oregon
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 5 days ago NEW

We are just now completing a week long vacation in this Hotel.The beach and the weather was excellent. The waters were clear and clean and no garbage on the beach. Easy access to the beach from the hotel where we could take long walks. The hotel pool was mostly free of small children and their families. It is not the... More 

Helpful?
Thank Martin F
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Martin F, I would like to thank you very much for your review, I am glad to hear that you had a great time despite the inconveniences, the feedback from all of our guests is vitally important to us and we always want guest expectations to be met from start to finish. For all of us at Hard Rock... More 

Chicago, Illinois
1 review
Reviewed 6 days ago NEW

We just got back. Had a very nice time. The hotel, though a little old, was extremely nice. Had some small concerns, stained towels, holes in bath towels but nothing a call to guest services didn't fix right away. The food is below average in all restaurants. They have no idea what sushi is. The beef they serve is some... More 

Helpful?
Thank cchapman2016
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello cchapman2016, Thank you for sharing your travel experience with us. I am very pleased to hear that you had a pleasant vacation and found our hotel nice, with passionate service and high cleaning standards. I would like to express my deepest apologies for the food and enterteinment issues you mention and want to sincerely thank you for bringing it... More 

Dallas, Texas
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 days ago NEW via mobile

I just returned from staying here and it is still one of my favorites in the world. My main group contact, Carlos, was amazing as usual. He was so attentive, and went way above and beyond any other experience I've had at a resort. I have one hair stylist in dallas, and if I must, Ive only let Maggie at... More 

Helpful?
1 Thank Gilbert N
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Gilbert N Thank you very much for your awesome review, nothing Rocks our world more than hearing that you enjoyed every moment of your vacation. Thanks too for mentioning Carlos, Osiris and Maggie, Wow! sounds like you were pampered like a Rockstar! The staff is the heart and soul of our resort and they work hard to make our... More 

Brazil
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW

We had an amazing stay at the Hard Rock Cancun. There were a few hiccups but that happens with any stay. Our room was amazing. The food was so good. We enjoyed the entertainment. The employees were all polite & attentive. We will definitely be back!

Review collected in partnership with this hotel

Helpful?
1 Thank Leigh P
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Leigh P, Thank you very much for sharing your amazing comments! We work diligently to always provide the best facilities and service to our valuable guests and we are glad to know that you had a wonderful time at our venue. We truly hope to have the chance to welcome you back soon. We will Rock you!! Francisco García... More 

scotlancd
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 days ago NEW

Just came back today after spending 2wks at hard rock Cancun. Many many positives about the hotel, it's not massive so feels good, lots of buzz everywhere. As the name suggest if you want a quiet vacation this is not the hotel for you. If you want to enjoy yourself have a laugh then this is where you want to... More 

Helpful?
1 Thank wee1xx
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear wee1xx, Thank you very much for your wonderful review! We are so happy that you enjoyed our services and facilities, they are made thinking of you, our true Rockstars!. Also thank you for taking the time to mention all the little details that can be helpful for future travelers. We hope to see you soon to hang out with... More 

Maryland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW

This vacation destionation is as nice or better than any cruise ship or Las Vegas venture that I have ever experienced. The resort is - beautiful,safe,clean and very well located. The staff here can not do enough for you. They are polite, friendly and professional. The food is as good or better than most high end cruise ships 10 out... More 

Helpful?
1 Thank ClarksvilleJoe
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear ClarksvilleJoe, Thank you very much for your amazing review, It has been our pleasure to welcome you, as you can see, we love to provide to all our valuable guests with the most memorable experience. I hope we have the opportunity to pamper you again soon. Keep on Rocking! Francisco García General Manager Hard Rock Hotel Cancun More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Free Parking
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Breakfast Available
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $584 - $1,203 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#11 On the Beach Hotel in Cancun
#11 Spa Hotel in Cancun
#11 Luxury Hotel in Cancun
#11 Top resorts Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Cancun staff and other travellers.
752 questions
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Questions? Get answers from Hard Rock Hotel Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Floors 10 and up centrally located are the best. Facing the ocean.”
 of 5 bubbles W2309ZWpeterl, 1 Dec 2016 | Read review
“Go for a higher up floor, 8 or above on the lagoon side for the great sunset.”
 of 5 bubbles 45jukey, 30 Nov 2016 | Read review
“All the rooms are the same. Two double beds or a king.”
 of 5 bubbles cchapman2016, 28 Nov 2016 | Read review
“Sunrise on the beach sunset on the Laguna more noise to the back if you are on a low floor”
 of 5 bubbles wee1xx, 28 Nov 2016 | Read review
“I stayed in room 680. I liked it because the sun did not shine on my balcony after 1 PM,and I enjoyed the comfort.”
 of 5 bubbles ClarksvilleJoe, 28 Nov 2016 | Read review
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