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24/12/2017 25/12/2017
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    Hard Rock Hotel Cancun

    Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
    +1 800-550-8578
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    Lowest prices for your stay
    24/12/2017 25/12/2017
     55 people are viewing this hotel
    USD 663*
    USD 590*
    SAVE USD 73
    USD 601*
    USD 663*
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    Overview
    • Excellent75%
    • Very good16%
    • Average6%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “rock star” (167 reviews)
    “zen restaurant” (110 reviews)
    “rock spa” (83 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Hard Rock Hotel Cancun
    Special Price: 35% off room rate
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    Rooms
    24 Dec.25 Dec.
    |
    1 room, 2 adults, 0 children
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    Write a ReviewReviews (10,225)
    There are newer reviews for Hard Rock Hotel Cancun
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    11 - 15 of 6,199 reviews

    Reviewed 4 days ago

    The service was great, with the exception of getting Captain Morgan by request in the presidential suite instead of gin or the other rum. But room service was on point, the service by the pool was excellent, and the property up keep and maintenance was...More

    Review collected in partnership with this hotel
    Thank Manuel E
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded yesterday

    Dear Manuel E, Thank you very much for your review! I'm truly happy to read that you enjoyed of our facilities and passionate service from our band members. We hope we can welcome you back soon for another round of authentic experiences that Rock! Francisco...More

    Reviewed 4 days ago

    My female friend and I were there in November for 6 days celebrating our birthdays. I really don't know where to begin, but we had amazing time. The entire Hard Rock staff was fantastic. I took average of the Spa services and ladies Manuel did...More

    Thank Aleeshea C
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded yesterday

    Dear Aleeshea C, Thank you very much for choosing our destination to Rock your birthday celebration! We are truly glad to see you had a great time filled with amazing service and delicious food. We can't wait to welcome you back and continue to Rock...More

    Reviewed 4 days ago

    I had the best time at the Hard Rock Cancun. Your employees we’re just so incredibly awesome! Excellent customer service. The food in every restaurant was great! My favorite was the Zen. Entertainment staff were great. JJ and Valerie exceptional. Loved them!More

    Review collected in partnership with this hotel
    Thank Miri A
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 2 days ago

    Hello Miri A, Thank you for sharing your travel experience with us. I am very pleased to hear that you had a fabulous vacation and found our resort beautiful. I'm very glad to lean that the service provided by JJ and Valerie was excepcional and...More

    Reviewed 4 days ago

    I love the Hard Rock. The food and drinks have improved a lot. There is always food. Just came back this month (December 2017) and it was a bit cold. I prefer going in May it’s always hot. Ocean views are the best.More

    Review collected in partnership with this hotel
    Thank Erica E
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 2 days ago

    Hello Erica E, Thank you so much for your perfect five star review. We are pleased to learn that we could improve your experience this time and made your stay more enjoyable and pleasant. Hope to see you again in spring for another rockin' vacations!...More

    Reviewed 4 days ago

    Although rain crashed the evenings, the attentions and the installations are perfect! The room was clean, everything worked perfectly. The hotel offers many amenities and you will never get bored! The beach area is also great!More

    Review collected in partnership with this hotel
    Thank marianarogo
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 2 days ago

    Hello marianarogo, Thank you very much for sharing your opinion. It is inspiring to see that we have exceeded your expectations and furthermore that we have reached to your satisfaction. We are truly doubling efforts to deliver the epic service our Rock Stars deserve and...More

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    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Free Parking
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • USD 407 - USD 889 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #9 Top resorts Hotel in Cancun
    • #10 Spa Hotel in Cancun
    • #10 Luxury Hotel in Cancun
    • #10 On the Beach Hotel in Cancun
    • #17 Business Hotel in Cancun
    • #21 Family Hotel in Cancun
    • #22 Romantic Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 598
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Expedia, Booking.com, Agoda, Hotwire, Orbitz, Hotels.com, Travelocity, HotelsforEveryone, Evoline ltd, getaroom.com, Cancelon and TripOnline SA so you can book your Hard Rock Hotel Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Cancun Palace Hotel Cancun ,
    • Cancun Palace Resort ,
    • Palace Hotel Cancun ,
    • Cancun Palace Cancun
    Add Photo Photos
    Traveller (7707)
    Pool & Beach (1410)
    Room & Suite (1130)
    Dining (774)
    Hotel & Grounds (4777)
    Family and Play Areas (120)
    Bathroom (38)
    Business Centre & Event Rooms (33)
    Nearby
    Nearby HotelsSee all 177 hotels in Cancun
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    psevean
    10 December 2017|
    AnswerShow all 3 answers
    Response from LuisTA12 | Property representative |
    Hello pseveran, Thank you so much for contact with Hard Rock Hotel Cancun. Regarding your question to make dinner reservations the resort does count with the "First Come - First Serve" modality, hence this help all our... More
    0
    Votes
    Google Translation
    Jenny A
    8 December 2017|
    Answer
    Response from LuisTA12 | Property representative |
    Hello Jenny A, thank you so much for contact with Hard Rock Hotel Cancun. Currently energy drinks are not part of our all- inclusive, but you'll be able to find them in our hotel shop. Kind regards.
    0
    Votes
    Google Translation
    Winstonsmom
    7 December 2017|
    Answer
    Response from LuisTA12 | Property representative |
    Hello Winstonsmom, Thank you so much for contact with Hard Rock Hotel Cancun and for your interest in our hotel. We recommend to visit our web site to learn more about the costs for our little rock stars. Kind regards.
    0
    Votes
    Google Translation
    Room Tips
    "Rock Royalty level is the best!"
    Read review
    "Select rock royalty - the extra expense is worth it if you like five star service"
    Read review
    "Definitely get an ocean view room!"
    Read review
    "Ocean view to the side of you can. That way you won't be above the noise but will have a great view"
    Read review
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