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Hard Rock Hotel Cancun

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#11 of 181 Hotels in Cancun
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7,872 Reviews from our TripAdvisor Community

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Showing 4,779: English reviews
Calgary, Canada
Reviewed yesterday NEWvia mobile

I'm very disappointed w the Hard Rock right now! We just arrived today my w husband children and my sister and her children. Their first time to Mexico so we wanted to make it special . When booking our vacation I had asked Sunwing to note we wanted a higher floor like the 11th floor i heard was great! Also...

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Helpful?
Thank sasa058
Tucson, Arizona
Reviewed yesterday NEW

Great for couples, families, groups and business. This property has it all. High energy music vibe, but not too much. Incredible service from housekeeping to front desk to servers to entertainment. They must treat their staff well because the are all so happy and eager to serve. Excellent food including tepanyaki and tempura ice cream in Zen, Chilean sea bass,...

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Thank DawnETE
Charlotte, North Carolina, United States
Reviewed yesterday NEW

My friend chose to go here for her 40th birthday and there were 7 of us that went. I have been to all inclusive resorts before so I was sure it would be nice but I had never been to one as nice as Hard Rock!! This place knows how to give great service. We upgraded to a suite and...

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Thank Melanie T
Palmetto Bay, Florida
Reviewed yesterday NEWvia mobile

Awesome hotel.. so much going on.. pool activities all day everyday. Love the tequila shot games!! Food nice. Beach totally out this world.. go you will party the night away, entertainment staff awesome..loads going on outside hotel. Water sports amazing

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Thank abbiespence1985
Danielsville, Georgia
Reviewed 2 days ago NEW

Went in december on a coerperate team building excursion. Rooms are a little funky, a little datted but clean and the beds are coftorable. Food was great and available anytime. The property and the staff are very nice and nelpful and seem to want you to have fun. So go have fun the weather is great. Agua colored water white...

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1Thank Reaganspopy
Athens, Georgia
Reviewed 2 days ago NEW

Stayed in December for 4 days on a corperate team building excursion. The property was typical hard rock property, lots of mererobilia. Food on the property was crazy good and always available. The beach was spectacualer and the water was an aqua blue with white crashing waves. I didt care for tbe decor but didnt spend much time in the...

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Thank whitaylot-11
Moose Jaw, Canada
Reviewed 2 days ago NEW

We booked our trip for our son's birthday. I can say they didn't disappoint!!! When we first arrived they asked why we were there and we told them for our sons birthday they asked which day and on his birthday they delivered him a cake which for a boy who loves sweets is one awesome treat. The room fit the...

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Helpful?
Thank cyams7
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear cyams7, Thank you so much for your lovely review, we truly appreciate the detail invested in describing not only the property, our food and beverage offer but above all the staff that works very hard day after day with the goal of providing wonderful experiences to all our valuable guests, you are our true Rocktars! Please be sure that...

Cancun
Reviewed 2 days ago NEW

This was my first all inclusive vacation and the Hard Rock has set the standard High! I'm not sure anyone can compete with their wonderful staff, amazing food and beautiful facilities. I will be back next year with new people to show them how vacation should be!

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Helpful?
Thank brandijeanb
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear brandijeanb, Thank you so much for your wonderful review, on behalf everybody at Hard Rock Hotel Cancun, it will be a pleasure to welcome you and your friends on your next trip to our destination, we will continue to deliver the Rockstar-class service you already experieced! We thank you again for your preference, see you next year! You Rock!...

Leicestershire, United Kingdom
Reviewed 3 days ago NEW

This was our second trip to Cancun, we travelled in November with Virgin Atlantic. After staying in Secrets last time we wanted something different this time, so we went for the HRH. We arrived quite late and were greeted with a warm welcome and shown to our room. First impression of the hotel was how modern it felt and clean....

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Helpful?
Thank Lucy B
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Lucy B, Thank you so much for the fabulous and detailed review! I am so pleased to hear that you were pampered by so many members of our staff and you loved our Rocker style!, we strive to deliver the most attentive and personalized service to all our dear guests from beggining to end. Thank you especially for kindly...

San Antonio, Texas
Reviewed 3 days ago NEW

I really love the Hard Rock Hotel in Cancun! I've been there a couple of times over the past few years and have always been very happy with this resort, partly because they keep improving. The rooms are beautiful and comfortable with one of the best beds I've ever slept on at a resort. The service is always first-rate and...

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Helpful?
Thank Ben C
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Ben C, Thank you for coming back to the Hard Rock Hotel Cancun and for taking a moment to share this incredible feedback about our facilities and service. It is great for us to hear that you had a spectacular time and loved every moment of your stay with us, from the location of your room to the delicious...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Free Parking
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Breakfast Available
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $580 - $1,192 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#11 On the Beach Hotel in Cancun
#11 Luxury Hotel in Cancun
#11 Top resorts Hotel in Cancun
#11 Spa Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Cancun staff and other travellers.
756 questions
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Questions? Get answers from Hard Rock Hotel Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The suites are spacious and I enjoyed the oceanfront view”
 of 5 bubbles 622melaniet622, 8 Dec 2016 | Read review
“Ocean side rooms are are great views, bay views have a spectacular sunsets”
 of 5 bubbles Reaganspopy, 7 Dec 2016 | Read review
“Beach side rooms spectacular view, bay view spectacular sun sets”
  • Check the sunset time its worth setting the alarm
 of 5 bubbles whitaylot-11, 7 Dec 2016 | Read review
“Sea view is a must”
 of 5 bubbles 213lucyb, 6 Dec 2016 | Read review
“Better ocean views above the 4th Floor”
 of 5 bubbles benc894, 6 Dec 2016 | Read review
5 of 5
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