We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hard Rock Hotel Cancun

Visit hotel website
Traveller (9607)
360
Panoramas (183)
Video (1)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Gold level
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone.
Read more
Property amenities
Pool
Room service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Free parking
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Sauna
Shuttle Bus Service
Tennis Court
Wheelchair Access
Show more
Room features
Air conditioning
Minibar
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Trendy
Ocean View
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals

Location

Full view
Contact
Boulevard Kukulcan Km 14.5 Zona Hotelera, Cancun 77500 Mexico
Getting there
Cancun Airport12 km
Cozumel Airport66 km
See all nearby hotels
12,789Reviews
10,245Photos
1,474Q+A
100Room tips
Traveller rating
  • 9,284
  • 2,185
  • 804
  • 287
  • 232
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
Definitely the best vacations ever, Cancun is amazing, party is always up!! At the resort everything is rock and more rock! The service at the resort is really good, all the people is smiling always. But I think the best part of Hard Rock is the entertainment team, they have a
Read more
Hotel's Favourite
After visiting last year we couldn’t wait to return. Beautiful Seaview room this time which we stayed in for one week. Fantastic food choices . Not just in the restaurants but in buffet, around the pool, bbq,s, themed dinner nights. There really is food everywhere. Caio was our
Read more
Response from Francisco G, Gerente at Hard Rock Hotel Cancun
Responded 31 Jul. 2018
Dear Tracey P, Thank you so much for posting your review in regards of your recent visit to Hard Rock Hotel Cancun. We are thrilled to know that this is not the first time you visit our property and that you decide to come because of the food, activities and especially Rock Star service that our staff proudly delivers to all our dear guests. Thank you so much for choosing our resort and for giving us the opportunity to pamper you again. We are looking forward to welcome you again and rock your vacations. Warm Regards. Francisco García General Manager Hard Rock Hotel Cancun
Read more
I have no words to explain how amazing the following employees at hard rock cancun are. They made my mother's birthday so memorable and for that I wil always be thankful. This ladies and gentlemen went above and beyond to make my mother's day very very special during her
Read more
Response from Francisco G, Gerente at Hard Rock Hotel Cancun
Responded today
Hello vhernandez0504, First of all congratulations for your mother's birthday, and thank you so much for share us your experience at Hard Rock Hotel Cancun. Your review made me feel so glad and we hope to have the opportunity to pamper you again. I assured you I will et my staff know about your comments. Thank you for your visit. Best regards, Francisco García General Manager Hard Rock Hotel Cancun
Read more
This is our 4th visit to Hard Rock Cancun. We love it here. The views,food, pool but especially the workers are the best. They go above and beyond to make sure you are happy. Gonzalo and Willy are our go to bartenders! They are attentive and make great drinks. Gio at Zen
Read more
Response from Francisco G, Gerente at Hard Rock Hotel Cancun
Responded today
Hello MaliaJarvis, Wow! What a great review, I'm so glad to read how special you felt during your last vacations. Rest assured that I will share with Willy, Gonzalo, and Gio all your comments. I'm sure they will be so happy to know that you remember them for the outstanding service they offered you. We will be waiting for you to Rock again in our pool enjoying our food and beverages. Best regards, Francisco García General Manager Hard Rock Hotel Cancun
Read more
Room and view was awesome. What made this vacation was the staff. They went above and beyond to make us comfortable. My mum is 79 and at times needed a bit of help and everyone pitch in and went above and beyond to help. We even had salon service but my treatment was longer
Read more
Review collected in partnership with Hard Rock Hotels & Casinos
Response from Francisco G, Gerente at Hard Rock Hotel Cancun
Responded today
Hello TrailBlazer579234, I'm so delighted to read that all our rockers treated you and your mother like real Rock Stars, for us the most important thing is that your really get amazing memories during your stay. Now you have to prepare your next vacations to rock with us in our Mexican Caribbean. Regards, Francisco García General Manager Hard Rock Hotel Cancun
Read more
Previous
Album Categories
All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
As you can see, this view is why we paid to move. I can't remember the room number but it was in the 460's.
The view from our first room- horrible!
Suite presidencial!
Professional photo exclusively commissioned by TripAdvisorHard Rock Hotel Cancun
The Presidential Suite at the Hard Rock Hotel Cancun
Professional photo exclusively commissioned by TripAdvisorHard Rock Hotel Cancun
The Deluxe Room at the Hard Rock Hotel Cancun
PreviousNext
123456261
Any activities for children under 4 at the resort?
Hello LovelyAnn83, Thank you for your question. Absolutley we have a Kids Club with different activities from 08:00 to 21:00 hrs. Also we have a pool for all our kids Best regards
0 votes
Show all answers
Do you have tennis courts?
Hello MooshiPalmdale, Thank you for your question. Yes, we do, it is near to our Body Rock and you can book it with them to have a great day. Best regards
0 votes
Does every room have the pillow menu and aromotherapy menu?
Hello Heidi K, Thank you for your questions. The rooms that include the pillow menu and aromatherapy are our Deluxe Diamond, RRL Deluxe Platinum and Presidentials rooms. Best regards
0 votes
Hola David, Muchas gracias por tu pregunta. Me gustaría informarte que nosotros en nuestro hotel no ofrecemos el servicio que requieres, sin embargo te recomiendo que a tu llegada te acerques con Concierge, quienes podrán asistirte a verificar si hay algún lugar cercano que pueda dar el servicio. Saludos
1 vote
Hello David, Thank you for your question. I would like to inform you that we do not offer the I.V. Hydration at our hotel. And about the beers, we offer Corona extra, Corona light, Negra Modelo, Modelo light, Modelo especial and Corona regular. Best regards
0 votes
Show all answers
PreviousNext
123456295
"Higher floors have the best view"
"there are lagoon views and ocean views - I had lagoon, that was OK since I wasn't in the room much"
"Lagoon view is just as pretty!"
"Ocean view rooms have a better view, but may be loud if people are at the pool"
"Higher floors (we were on 4) have less noise and more privacy from the pool and people"
PreviousNext
12345620
PRICE RANGE
USD 332 - USD 768 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cancun palace hotel cancuncancun palace resortpalace hotel cancuncancun palace cancun
FORMERLY KNOWN AS
Cancun Palace Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
601
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing