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Hard Rock Hotel Cancun

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Certificate of Excellence

About

Location
Cleanliness
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Value
Certificate of Excellence
GreenLeaders Gold level
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone.
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Property amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Free Parking
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Public Wifi
Shuttle Bus Service
Tennis Court
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Trendy
Ocean View
HOTEL CLASS
Hotel links
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Hotel deals

Location

Full view
Contact
Boulevard Kukulcan Km 14.5 Zona Hotelera, Cancun 77500 Mexico
Getting there
Cancun Airport12 km
Cozumel Airport66 km
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12,615Reviews
10,119Photos
1,429Q+A
100Room tips
Traveller rating
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Popular mentions
We had fun st the hard rock. The resort is beautiful. We were very disappointed that we didn’t get a beach view like requested and paid for. This is our 3rd time at one of the hard Rock resorts. We love Cancun and will be back but very sad we didn’t get what we paid for .
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Review collected in partnership with this hotel
Hotel's Favourite
After visiting last year we couldn’t wait to return. Beautiful Seaview room this time which we stayed in for one week. Fantastic food choices . Not just in the restaurants but in buffet, around the pool, bbq,s, themed dinner nights. There really is food everywhere. Caio was our
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Response from Francisco G, Gerente at Hard Rock Hotel Cancun
Responded 31 Jul. 2018
Dear Tracey P, Thank you so much for posting your review in regards of your recent visit to Hard Rock Hotel Cancun. We are thrilled to know that this is not the first time you visit our property and that you decide to come because of the food, activities and especially Rock Star service that our staff proudly delivers to all our dear guests. Thank you so much for choosing our resort and for giving us the opportunity to pamper you again. We are looking forward to welcome you again and rock your vacations. Warm Regards. Francisco García General Manager Hard Rock Hotel Cancun
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Service was fantastic! Everyone goes the extra mile to make sure that you are taken care of and they even decorated our room prior to arriving with balloons and a cake to celebrate our “babymoon” 10 minutes away from the airport and everything is close at the resort and the Rock
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Review collected in partnership with this hotel
We have been members of the hotel for years now, and it’s always a good time! This past vacation we had the pleasure of meeting David the manager at the Market buffet... he and Jonathan as well as all the others there went above and beyond for us.. anything we needed they would
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Response from Francisco G, Gerente at Hard Rock Hotel Cancun
Responded yesterday
Hello Brandi N, Thank you for sharing with us your time at Hard Rock Hotel Cancun. It has really been a pleasure to create with you a wonderful experience. Thank you for taking the time to mention the rockers who provided you an excellent service and made you feel very special until your last day of your stay. I am sure that your review will help other fellow travelers to make a better and more informed decision regarding their next Rockin' travel destination. Thank you for your visit, hope to see you soon. Best regards, Francisco García General Manager Hard Rock Hotel Cancun
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Don't get me wrong; I like to rock, but sometimes when you get away from it all, you want a little peace and quiet. When you come down from your room at the HRH, you are blasted with music or noise the minute the elevator doors open. We were there when it rained, so we were
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Review collected in partnership with this hotel
Response from Francisco G, Gerente at Hard Rock Hotel Cancun
Responded yesterday
Hello LaWind, Thank you for sharing your comments with Hard Rock Hotel Cancun. We are so happy that you noticed the efforts we are doing to save the planet and also that you enjoyed our Queen show. We regret about the situations you kindly share with us and your comments will be listened by our Vibe manager and the maintenance department. In order to improve our services and our guests experiences. Thank you so much for coming and hope to see you soon Kind regards, Francisco Garcia General Manager Hard Rock Hotel Cancun
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All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorHard Rock Hotel Cancun
The Presidential Suite at the Hard Rock Hotel Cancun
Professional photo exclusively commissioned by TripAdvisorHard Rock Hotel Cancun
The Deluxe Room at the Hard Rock Hotel Cancun
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123456261
Hello Olga M, Thank you so much for your questions. We recommend to put in touch with the membership owner to learn more about these costs since the rates varies depending on the season. Kind regards
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Hello MA101, Thank so much for your questions. I would like to inform you that currently we have available cappuccino, mocha, espresso, american, white, latte and in the same area we have hot water and teas with syrups. Kind regards
0 votes
hello mindyg897 Thank you for your question, please allow me to inform you that the dress code for our Restaurants is smart casual. Formal shorts, bermuda shorts, dress shirts, polo shirts, or formal sandals. (No wet clothes, visible bathing suit or flip flops.) Regards.
2 votes
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Hello Majid F, Thank you so much for your question. Let me share with you that we are considered as a family resort, our little rockstars can have lots of fun at our Kids Club, which has an special activity program, a pool with slides, games and shows. I'll contact you on a DM to share with you our current Kids Club activity program. Kind regards.
0 votes
Hello 71maxine2015, Thank you so much for your question. I would like to share with you that we have pool activities such as foam parties, aqua aerobics, pool parties, aqua zumba, volleyball... and more! Regarding other activities like paddle, kayak jet ski, etc these can be reserved for an extra charge with our Vacation Planners team. Kind regards.
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123456286
"ocean view rooms higher floor"
"Ask for an ocean view in the main part of the hotel, not the corners."
"Rock Royalty is on the 3rd floor and offers an adults only section with pools. Room provides bigger balcony area with personal loungers."
"Room was always cleaned."
"deluxe platinum room 580 was a few feet from the elevator and the pool area was easily accessible."
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PRICE RANGE
USD 363 - USD 809 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cancun palace hotel cancuncancun palace resortpalace hotel cancuncancun palace cancun
FORMERLY KNOWN AS
Cancun Palace Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
601
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