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Hard Rock Hotel Cancun

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Traveller (8869)
Pool & Beach (1594)
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Overview
Hotel website
Boulevard Kukulcan Km 14.5, Cancun 77500 Mexico See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star accommodation
Additional information
Visit Hotel Website
Offers from Hard Rock Hotel Cancun
Hotel deals
Reviews (11,898)
Filter reviews
7,184 results
Traveller rating
5,053
1,275
514
192
150
Traveller type
Time of year
LanguageEnglish
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5,053
1,275
514
192
150
Show reviews that mention
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1 - 5 of 7,184 reviews
Reviewed yesterday

We have been to Cancun many times. This was our favorite resort! The food was amazing. We never had an issue with getting chairs or towels. The entertainment was very very good!! The staff was incredible. I would highly recommend!!

Review collected in partnership with this hotel
2  Thank terilech
Hotel's Favourite
Reviewed 31 July 2018

After visiting last year we couldn’t wait to return. Beautiful Seaview room this time which we stayed in for one week. Fantastic food choices . Not just in the restaurants but in buffet, around the pool, bbq,s, themed dinner nights. There really is food everywhere....More

6  Thank Tracey P
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 1 August 2018

Dear Tracey P, Thank you so much for posting your review in regards of your recent visit to Hard Rock Hotel Cancun. We are thrilled to know that this is not the first time you visit our property and that you decide to come because...More

Reviewed yesterday

Took our 3 daughters, 20, 19, & 17. Hard to get the entire family together but this vacation proved to have something for everyone. The entertainment and staff were the best part of the trip. The hotel itself was a bit dated but the fun...More

Review collected in partnership with this hotel
1  Thank Teri H
Reviewed yesterday

Price good, Eating is good,your employee are so kind,Actually our purpose was to play Golf,which was something inconvenient,I guessed your CLUB some far from Rock hotel,other than that,I really enjoyed,I still love those of your service as surprisly

Review collected in partnership with this hotel
Thank syooncham
Reviewed yesterday via mobile

This is without a doubt one of my favorite hotels I’ve stayed at. The hotel is impressive and all The facilities are good. There’s a basketball court, tennis court and gyms and pools. All inclusive was great the standard of the food was nice and...More

1  Thank faz1045
View more reviews
About
Description
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a ...More rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Free Parking
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Shuttle Bus Service
Tennis Court
Wheelchair Access
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Luxury
,
Top resorts Hotels
,
Spa
,
On the Beach
,
Family
,
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Contact Information
Hotel Style
Luxury
,
Top resorts Hotels
,
Spa
,
On the Beach
,
Family
,
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
601
Price range
USD 312 - USD 799 (Based on Average Rates for a Standard Room)
Formerly known as
Cancun Palace Resort
Also Known As
Cancun Palace Hotel Cancun
,
Cancun Palace Resort
,
Palace Hotel Cancun
,
Cancun Palace Cancun
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Photos
Traveller (8,869)
Pool & Beach (1,594)
Room & Suite (1,304)
Dining (862)
Family and Play Areas (126)
Amenities (89)
Business Centre & Event Rooms (35)
Nearby
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Nearby AttractionsSee all 796 attractions in Cancun
Avenida Kukulkan
5,630 reviews
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Questions & Answers
Ask a question
A T
20 September 2018|
AnswerShow all 2 answers
Response from LuisTA12 | Property representative |
Hello A T, Thank you so much for your question. Particularly this year the amount of seaweed increased along the shore of Cancun and Riviera Maya. However as our guests satisfaction is top priority, seaweed is proactively... More
0
Votes
Google Translation
Bekki_x
17 September 2018|
Answer
Response from LuisTA12 | Property representative |
Hello Bekki_x, Thank you so much for your question! I would like to inform you that currently the room categories that give you access to the third floor terrace and the VIP area on the beach are the Deluxe Diamond, Rock... More
0
Votes
Google Translation
Chloé M
14 September 2018|
AnswerShow all 3 answers
Response from LuisTA12 | Property representative |
Hello Chloé M, Thank you so much for your question. I would like to inform you that tips are already part of our All-Inclusive package, however if you feel that a staff member provide you a service that Rock, an extra... More
0
Votes
Google Translation
Room Tips
"Everyday two dollars"
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"Swimming pool view is better"
Read review
"All rooms are perfect!"
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"The room and restroom were a little small"
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