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Hard Rock Hotel Cancun

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#11 of 182 Hotels in Cancun
GreenLeadersGold level
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Hard Rock Hotel Cancun
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8,335 Reviews from our TripAdvisor Community

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Showing 5,025: English reviews
Vaughan, Canada
Reviewed yesterday NEW

HARD ROCK CANCUN -This is the place, with all of our years of travel to numerous destinations around the world and hotels we have been, this tops them all. Starting with the cleanliness, friendliness, hospitality, FOOD, entertainment, amenities, accommodations, I rate this perfect. So good we have already planned to go back next year. Get ready to gain weight when...

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Helpful?
1Thank Porcha10
Liverpool, United Kingdom
Reviewed yesterday NEWvia mobile

We visited here at the end of July. I would go back tomorrow if I could. It was amazing, the rooms were lovely, the pool area was amazing with good entertainment, and the restaurants were amazing! We loved them all!! The staff at the hotel couldn't do enough for us, they were only a phone call away if you needed...

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Helpful?
Thank Bethanysian
Chicago, Illinois
Reviewed 2 days ago NEW

First time at a Hard Rock Hotel HRH. Food, drinks and entertainment good. Didn't like the class system of membership. Treatment depended on your wristband color. Be careful with resort credit. Many items are not included and very overpriced. Get charges in writing before you have salon services (most are NOT included) but spa many are because they verbally told...

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Helpful?
1Thank Alisa E
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Alisa E, Please, let me start off by apologizing for falling short of your expectations, I appreciate receiving feedback from our guests as we strive to deliver true experiences that rock and I am sorry to read we did not impress you this time, all matters in your feedback are getting checked closely for the different department managers, I...

Cancun
Reviewed 3 days ago NEW

The complimentary RR massage was perfect. We were impressed with the attitude of every single employee of the hotel, they were kind and serviceable and always wearing a smile on their faces. The food and drinks were so good that my wife had an excellent time and is constantly nagging me to return now

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank alejandrobM1332LV
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear alejandrobM1332LV, Thank you very much for your amazing review. We are glad to hear how much you enjoyed your holidays at Hard Rock Hotel Cancun and that you and your wife would come back on a heartbeat, now you know what is like to be a true Rock Star. We look forward to welcome you back and keep on...

Amarillo, Texas
Reviewed 3 days ago NEW

We stayed from Feb 4th – 8th for My Morning Jacket’s One Big Holiday. This was the initial reason for the visit. For concert lovers, if your favorite band does a festival like this I would HIGHLY recommend it! The stage area at the center of the resort was great. Perfect outdoor venue! Weather was perfect this time of year…not...

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Helpful?
1Thank Katie F
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Katie F, Thank you very much for your kind review. It is very gratifying to see that you had such a great time at our resort. We will keep working to maintain our high quality and service standards as we are driven by our Rock Stars satisfaction and it is our goal to deliver the epic service that sets...

Ainring, Germany
Reviewed 3 days ago NEW

The Hotel become old and have no style. poor beach Area! the food was ok, but sometimes tasted like cleaning supplies. The room, the Music and animation is very good! The cleanless was also perfect! Shows were also nice

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Viktoria W
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Viktoria W, We appreciate your comments and on behalf of Hard Rock Hotel Cancun, we offer you an apology for falling short to your expectations. We assure you that we are working on a daily basis to achieve the satisfaction of our guests and that your comments will help us make the pertinent changes that will allow us to...

Maryland
Reviewed 4 days ago NEWvia mobile

I was in Cancun with several hundred people from the company I work for and most of them stayed at the 2 Marriott properties next door. So we spent a lot of time at those hotels with them. We have also stayed at those hotels in years past so we couldn't help but compare. The overall hotel appearance and the...

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Helpful?
1Thank T13
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear T13, Thank you so much for sharing your latest experience at Hard Rock Hotel Cancun, your remarks help us improve our opportunity areas in order to keep a high level of satisfaction among our beloved guests. We will follow up with every single one of your comments as it is our highest and most important goal to provide you...

Kansas City, Missouri
Reviewed 4 days ago NEW

All I can say is that they care about you having the best time you can. From the entertainment staff to the person who checks you in , to all the wait staff are all willing to help. entertainment staff ( the rock , batman and a new friend Betinho) are the best. The only complaint, and not really a...

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Helpful?
Thank frenche123
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear frenche123, Thank you for letting us know about your wonderful experience at our hotel. I must say we cannot stress enough our satisfaction to know about the positive experience and sensational time you spent during your recent stay. We would love to have you back for another Rocker experience. Rock On! Francisco García General Manager Hard Rock Hotel Cancún

Reviewed 4 days ago NEW

For starters, we WILL be recommending Hard Rock to everyone and WILL return! We didn't have to lift a finger - the staff was very friendly and were always available for us! The ocean view was breathtaking and the resort was fun and beautiful. If we had an issue, they didn't just 'let it go' like other hotels/resorts. They followed...

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Helpful?
1Thank Tess O
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Tess O, First of all thank you for your great review, I am thrilled to hear how much you enjoyed your holidays at Hard Rock Hotel Cancun. Also happy to hear that you had an excellent stay despite any inconvenience, once again thank you for all the kind remarks, looking forward to see you on your next visit, we...

West Liberty, Iowa
Reviewed 4 days ago NEW

We really enjoyed our stay at the HRH Cancun - the staff was very friendly and attentive, the facilities were clean and really beautifully decorated, the food was amazing (even my dad, who's the pickiest eater on the planet was happy with the food and that's NEVER happened). I have to say it was a very American-styled resort, so for...

Review collected in partnership with this hotel
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Helpful?
1Thank kkile782017
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear kkile782017, Thank you for your review. We appreciate you took the time to share your experience with us. We all at the resort always love hearing and reading our loved guests comments and even more to hear that you and your family were pleasantly surprised by the service from our staff, delicious food and unique facilites. We hope we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Parking
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Breakfast Available
  • Conference Facilities
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $563 - $1,099 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#10 Top resorts Hotel in Cancun
#11 On the Beach Hotel in Cancun
#11 Spa Hotel in Cancun
#11 Luxury Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Cancun staff and other travellers.
834 questions
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Questions? Get answers from Hard Rock Hotel Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room facing the front not the ocean because thats where the sun sets”
 of 5 bubbles Porcha10, 18 Feb 2017 | Read review
“Get a room on the wings of hotel above 3rd floor...Better balconies.”
 of 5 bubbles 687alisae, 17 Feb 2017 | Read review
“Always chose ocean view, NEVER lagoon or anything else.”
 of 5 bubbles tesso61, 15 Feb 2017 | Read review
“No need to bring your own hairdryer - they have a REAL one available to use and it works well.”
 of 5 bubbles kkile782017, 15 Feb 2017 | Read review
“Upgrade to Rock Royalty”
 of 5 bubbles Benji1225, 12 Feb 2017 | Read review
5 of 5