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Beach Palace

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#14 of 182 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
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Beach Palace
Beach Palace
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5,686 Reviews from our TripAdvisor Community

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Showing 4,607: English reviews
Stoughton, Wisconsin
Reviewed 1 week ago

Food great, service pretty good, spa mediocre, too confusing with all the points. Great small place for kids. Not much teen age life. Front desk and public relations saved my trip, we needed a doctor and had to extend our stay due to conditions out of our control. They were very helpful and accommodating

Review collected in partnership with this hotel
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Helpful?
Thank suzannewinonaw
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear suzannewinonaw, There is nothing more important for us than receiving your comments. Thank you so much for choosing Beach Palace and sharing with us the details of your vacation experience. Although it is quite clear you enjoyed your vacation time at Beach Palace, you mention some aspects of the resort which could be improved according to your perception. We...

lancashire
Reviewed 1 week ago

With my teenage son. We had a really good time at the beach palace. It was an excellent hotel. The food was very high quality and the staff were brilliant. Please ensure you tip as you go. The quality of the rooms was also fine.

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Helpful?
Thank tenpin24
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear tenpin24, We would like to thank you for choosing Beach Palace and providing your so positive comments about your stay. We're so happy to know about your positive experience! All of our staff works very hard to provide you with the best vacation experience, so it is quite rewarding to read about the results of this hard work. We...

Chesterfield, United Kingdom
Reviewed 1 week ago via mobile

This is the best hotel I have stayed the service and all the staff are excellent I could not fault anyone or anything about the hotel. So much food and drinks to choose from We had a sea view room witch I would recommend as the view is awesome There was building work on the hotel next to us but...

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Helpful?
Thank dale_r6
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear dale_r6, Firstly we would like to thank you for choosing Beach Palace and providing your kind comments about your stay. Indeed, having an ocean view is a great perk, perfect to look at the sunrise while drinking and good coffee during the morning or reading a book in the afternoon. We're glad to know you found everything excellent during...

Reviewed 1 week ago

I found an awesome flight deal to Cancun and immediately purchased it. I did not realize how difficult it would be to choose the hotel. There were so many to choose from. I did so much research (reading different reviews/asking questions). I finally settled with this hotel and it was the best decision I made! I needed a kid-friendly resort...

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Helpful?
1Thank ChristinaFromTO
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear ChristinaFromTO, First and foremost, thank you for having us as your first option to spend your vacation time in family. It is always a true pleasure to read the comments from our guests as they provide with detail information about their experience in the resort. We are committed to provide you with the mot pleasant and enjoyable vacation experience...

Inverness, United Kingdom
Reviewed 1 week ago via mobile

First of all, massive shout out to the staff! Especially; Alfredo - front desk supervisor Jose Luis - Receptionist These two were just wonderful especially Jose! Very keen on talking and making sure everything was taken care of right away. So well mannered and really just a pleasure to speak to! English was great as well! Carolina - sports bar...

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Helpful?
5Thank catahow
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear catahow, We would really like to thank you for choosing Beach Palace and sharing your kind comments with us and the TripAdvisor community. We're glad to know your stay was pleasant and enjoyable, and also that you had the chance to make so many new friends at Beach Palace. We are always proud of our customer service, our staff...

Fort Gratiot, Michigan
Reviewed 1 week ago

Enjoyed the stay and food. From the guys greating you at the entrance to the food places always taking care of you. Service at Pool bar at Night with Carlos and Bernard was exceptional. They made you feel important and always had a smile for you.

Review collected in partnership with this hotel
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Helpful?
Thank juliedeel
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear juliedeel, Firstly, thank you for choosing Beach Palace. We appreciate your kind comments! Of course you're important for us! After giving us your confidence to handle your vacation time and choosing us, your satisfaction becomes the most important thing for us. This is our commitment to make sure you spend a wonderful vacation time at Beach Palace. Please come...

Grants Pass, Oregon
Reviewed 1 week ago via mobile

The ocean and view are spectacular! We spent many of our days sitting on the pool deck or on the beach overlooking the ocean. But that wasn't the best part... the attentive staff totally spoiled us with drinks, cold water, food and kindness!! We especially appreciated Jonathan Marin. He always had a smile on his face and continuously asked us...

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Helpful?
Thank TH2tech
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear TH2tech, We are very happy with your comments, it results rewarding for us to know you had a so positive experience at Beach Palace, this is our main goal and commitment to guarantee your satisfaction. Kudos to Jonathan! He's a great member from our staff, please rest assured he will be properly recognized for his incredible customer service. Thank...

Inverness, United Kingdom
Reviewed 1 week ago via mobile

Just a quick review to talk about our welcome and first days.... absolutely amazing staff! They can't do enough for you, welcomed with flowers, cold towels and a drink. The staff are fantastic, quick shout out to Carlos in the sports bar who is wonderful! Full review to follow 😊

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Helpful?
1Thank Mandy M
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear Mandy M, We would like to thank you for your kind review, we're glad to know you had an excellent first day, please rest assured the next days to come will be even better. We're looking forward to read your complete review. Best regards, Wilma Zahoul GM.

Portland, Oregon
Reviewed 1 week ago

Don't let the ultra-high-pressure sales tactics of the time share salespeople ruin your first day. Get over it. Yes it's ridiculous, but beyond that, it's a great resort with so many wonderful people willing to do anything to make your stay as wonderful as possible. Oh yeah -except for the bartenders. They seem generally annoyed with basically everybody. Make sure...

Review collected in partnership with this hotel
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Helpful?
Thank Ezra S
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear Ezra S, Thank you for choosing Beach Palace. Although we read on your review you had an overall good experience at Beach Palace, we still would like to apologize for the perception you had in our bartenders. They're usually very friendly and many of our guests provide incredible comments about them, please rest assured we will address this situation...

Reviewed 1 week ago

My wife and I spent our spring break with our 6 year old and 4 year old at the Beach Palace from 3-31-17 to 4-7-17. This is our second visit to the beach palace, and we would definitely recommend it!! The Beach is what brings us there. The perfect white sands, and warm ocean water are absolutely world class. What...

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Helpful?
1Thank SyracuseIN
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear SyracuseIN, Thank you so much for providing such detailed review from your recent stay at Beach Palace, we're glad to know you had a lovely time in family, after all this is what Beach Palace was made for, creating a place where families could spend an incredible vacation time together, surrounded with luxury and pampering in the warm Caribbean...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 

Additional Information about Beach Palace

Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $470 - $973 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, BookIt.com, Travelocity, Orbitz, Hotwire, Hotels.com, TripOnline SA and getaroom.com so you can book your Beach Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Beach Palace staff and other travellers.
647 questions
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Questions? Get answers from Beach Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“beach view”
vickynav5, 24 Apr 2017 | Read review
“sea view with jacuzzi if you dont mind the sound of the ocean .We were able to watch evening shows in the comfort of our room .”
zoedarks, 24 Apr 2017 | Read review
“Ocean View Room's are great!!!”
momkovac, 19 Apr 2017 | Read review
“All rooms are great. Even if you're near the elevators you don't hear them!”
SCOTTandSUSAN1, 13 Apr 2017 | Read review
“Ocean view is worth it.”
ALGer2015, 13 Apr 2017 | Read review
5 of 5