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Beach Palace

Travellers' Choice award winner
#13 of 181 Hotels in Cancun
GreenLeadersGold level
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5,261 Reviews from our TripAdvisor Community

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Showing 4,264: English reviews
Whitley Bay
Reviewed 12 October 2014

My wife and I visited the Beach Palace in late September and from the moment we arrived at the main doors until we left we were impressed by the quality of the whole place, the rooms were huge and spotlessly clean the Jacuzzi was superb the food in all restaurants was exceptional and served very proffesionally by the very attentive...

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Helpful?
Thank PaulSheron
Luis O, Director General at Beach Palace, responded to this review

Dear PaulSheron: Thank you very much for your great comments, and also thank you very much for mentining the staff members that made your vacation a great one!! I hope that if you decide to come over to Cancun again you choose us back. All the best to Whitley Bay!! Luis Ojeda General Manager

Ireland
Reviewed 10 October 2014

Visited the Beach Palace 25/6 - 9/7 2014 and had a wonderful, relaxing holiday. (after a trip from Belfast/Gatwick/Cancun) The staff in particular made the holiday that little bit more special. They were very attentive, no matter what their job was. The cleaning staff, beach servers, waiters etc, they were without doubt very attentive and welcoming. In particular, we have...

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1Thank mrslovalova48
Luis O, Director General at Beach Palace, responded to this review

Dear mrslovalova48: Thank You Very Much for choosing us and come all the way from Ireland, it is great to see that our staff members made your stay a special one, thanks for mentioning them as well. I hope that if you decide to come over again, you choose us back again as your holiday place. All the best for...

Reviewed 10 October 2014 via mobile

This was mine and my boyfriends (now fiancé) first holiday together! He proposed the first day we woke up there! And what an amazing place to get engaged! From the minute we got picked up from the airport we were treated like royalty! The hotel staff can not do enough for you! Super friendly and very helpful!! The restaurants and...

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3Thank Sonya B
Luis O, Director General at Beach Palace, responded to this review

Dear Sonya B: You sound so very happy, congratulations for your recent engagement at our Beach Palace, it is great to hear that your fiance choose us to take that important step in both of your lifes!! Why dont you get married here!! we have very good plans for weddings and the most amazing spots for the perfect ceremony and...

Toronto, Canada
Reviewed 10 October 2014

I loved the service. Staff is very kind and very attentive. They offers you a drink often, they ask if you want appetizers when you are taking a sunbath beside the pool. The food quality is amazing. The international restaurant offers you a huge variety of plates, desserts and drinks. They make you hot cakes at the moment for breakfast...

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2Thank Daniel G
Luis O, Director General at Beach Palace, responded to this review

Dear Daniel G: It is greta to see that you had an awesome vacation with us, something very special I have to mention, when you are satying at an all inclusive resort you have the chance to ask for whatever you like, at least here in Palace Resorts thats the way we do it, we never say no to a...

Reviewed 8 October 2014 via mobile

My wife and I are currently staying here for our honeymoon and every thing is fantastic but the food. No matter what we ate they have a limited selection and the quality was not up to par as other resorts . Keep in mind my wife and I have been traveling to all inclusive resorts for the past decade and...

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3Thank Biga1124
Luis O, Director General at Beach Palace, responded to this review

Dear Biga1124: If you are still at the Beach Palace can you look for me please, I wish yu can go deeper about the food issue, what is what you dont like, it would be greta if you could stop by... Thanks anyway!! Luis Ojeda General Manager

Chicago, Illinois
Reviewed 8 October 2014

My husband and I chose the Beach Palace because we'd had a great experience there a few years ago. This time, not so much. The architecture is still cool and contemporary, but the resort is looking tired. E.g., stained upholstery, worn linens, old pool/beach lounges, and maintenance that is not up to par with the original design. Our room was...

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8Thank CBP60611
Luis O, Director General at Beach Palace, responded to this review

Dear CBP60611: I am very sorry for the perception you have about our Beach Palace, you say you stay with us a few years ago, I wish i could find something about your last experience but I can see that this is your first review on Trip Advisor. All the points you mention gives me a lot of work to...

Liverpool, United Kingdom
Reviewed 7 October 2014

Have just returned home to liverpool (so cold) after having a fab 2 weeks at beach palace, would agree with some previous comments about umbrellas at the sky bar pools, music was awful up there, & a bar for pre dinner drinks would be good, we had a corner room on the lagoon side on the 4th floor, the room...

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2Thank Maria D
Luis O, Director General at Beach Palace, responded to this review

Dear Maria D: I am so very sorry that Liverpool is cold already, I have a solution for you...COME BACK!!! Thank you very much for your comments and greta review, it is always reconforting to see that our UK guests left the property with a niec taste of our service and ammenities. As I told you, I hope I can...

Reviewed 6 October 2014 via mobile

We stayed at beach palace and we have never had better service...our dinner was an amazing experience when Hector was waiting on us. we refused to eat anywhere else after the first night he waited on us and could not be more happy with him. Also our amigo from the pool bar Fernando did a great job everyday he made...

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3Thank kyle m
Luis O, Director General at Beach Palace, responded to this review

Dear kyle m: It is a pleasure to see that your honeymoon was a succesfull one, I will personally make sure that Fernando and hector get an special recognition for the good service provided!! Thank you very much and I hope I can see you back in a near future!! Luis Ojeda General Manager

Dayton, Ohio
Reviewed 6 October 2014

We returned to Beach Palace this year after having such a great trip last year. We book through a member and this is our 3rd trip to a Palace Resort. We arrived early this year and transportation was good. We arrived around noon and it was very busy with a large group checking out. We were greeted with a cool...

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Helpful?
1Thank Saylor72
Luis O, Director General at Beach Palace, responded to this review

Dear Saylor72: Thank You Very Much for your comments and review, I am so sorry for the situation you suffered during checking in, I am working hard on finding out what exactly happened. However I can see that the rest of your vacation you had a great time. I hope I can see you back in a near future here...

Summerville, South Carolina
Reviewed 5 October 2014

We just got back from a fabulous week at the Beach Palace. The staff was fantastic, seemed very genuine in their concern that everything was just right for the guests. The pool and beach area was as advertised, and we even got to watch sea turtles hatch in the morning then participate in releasing them that night after it got...

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Helpful?
2Thank William T
Luis O, Director General at Beach Palace, responded to this review

Dear William T: Thank you very much for choosing The beach Palace for your anniversary trip, I am please that your experience with us was great, I am already working on having a spot fro drinks and music on the night time, soon will be available. Thanks Again and the best for you!! Luis Ojeda General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 

Additional Information about Beach Palace

Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $521 - $1,021 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, BookIt.com, Booking.com, Orbitz and Jetsetter so you can book your Beach Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#12 Top resorts Hotel in Cancun
#13 On the Beach Hotel in Cancun
#13 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Beach Palace staff and other travellers.
557 questions
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Questions? Get answers from Beach Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean View Rooms are great views. The Lagoon side rooms are also great! No bad room at Beach. We like both sides”
 of 5 bubbles dentman8880, 5 Dec 2016 | Read review
“Both Ocean and Lagoon are great!”
 of 5 bubbles fergus792016, 2 Dec 2016 | Read review
“lagoon view is as nice as beach view. We stayed at 9h floor 925. very quiet.”
 of 5 bubbles johnsV940MF, 1 Dec 2016 | Read review
“Super busy at spring break”
 of 5 bubbles neault28, 1 Dec 2016 | Read review
“give waiters a bit more of your tip and they will surprise you”
 of 5 bubbles russgaddi, 28 Nov 2016 | Read review
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