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Beach Palace

Travellers' Choice award winner
#13 of 182 Hotels in Cancun
GreenLeadersGold level
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5,410 Reviews from our TripAdvisor Community

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Showing 4,378: English reviews
Cuernavaca, Mexico
Reviewed 30 November 2014

One feature you will love about this hotel: The staff let you be, they provide you with enough space to accommodate your needs as much as possible. The pool area is great because the pool staff will take care of the little critters (kids) so you have plenty of grown-up space to chill out. Rooms are great too, a little...

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Helpful?
1Thank Mesja
Luis O, Director General at Beach Palace, responded to this review

Dear Mesja: jajaja I love waht you say about the Little critters!! we just love them, it is great to be in a family hotel and have it full of kids, You are totally right about our staff I must say that the Beach Palace success and trip advisor´s place is just about our staff, I am lucky to count...

Reviewed 29 November 2014 via mobile

Husband and I have had the Romantic Dinner on beach with Miguel. He is fabulous service!! :) delicious food! oyr rime at the resort has. Been phenomenal! Friendly staff and excellent atmosphere! Spa service is also wonderful! We have benn here 3 times and will continue to come bach!

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Helpful?
1Thank 4tindy
Luis O, Director General at Beach Palace, responded to this review

Dear 4tindy: How good that you had our great romantic dinner on the beach, I totally recomend it as a great experience to be lived!!! Thank you very much for choosing us as your holiday place, and I hope you come over again to Cancun real soon!! Thanks Again!! Luis Ojeda General Manager

Boston, Massachusetts
Reviewed 28 November 2014

Great hotel, incredible beach, stunning pools! Stayed for 5 days in November 2014. PROS - Service - 1 star Esteban is incredible. He assisted us at the stadium bar and the sky bar on the roof. He was by far the greatest server I have ever encountered during my travels and I will remember him and his service. He would...

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Helpful?
4Thank Lilo G
Luis O, Director General at Beach Palace, responded to this review

Dear Lilo G: Sweet and sour review, first of all, tahnk you very much for all the great things you say about Esteban, I am lucky to count on him as a part of my staff. Food comments, I am sorry to hear that you didn´t like our lunch options, you just break my heart saying that McDonalds hamburgers taste...

Las Vegas, Nevada, United States
Reviewed 27 November 2014

We had a great time at the beach palace. The Sky Bar is awesome! You want to make sure that you are up there at Sunset for an amazing view! The beach is beautiful. The staff is amazing! Especially the staff at the Sports Bar, Yanet, Dominga, Miguel, Esteban, Erick, Yadira, Angel, Celia, Don Victor, Sarabia, Luis, and Daniel. The...

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Helpful?
Thank JoJo B
Luis O, Director General at Beach Palace, responded to this review

Dear JoJo B: Thank you very much for your review, I agree with you that our sky bar is without a doubt, the best view in Cancun, a place to be for sunsets and relaxed evenings... Thank you also for mentioning all the staff members that went out of their way so you could have a trip to be remembered....

Reviewed 27 November 2014

We attended a wedding there and the service was great everywhere from the restaurants to the bars. Everyone is nice and helpful. The food at all buffets and restaurants was delicious. Breakfast is amazing! You can use your resort credits without having to pay too much out of pocket, just make sure you use it carefully (check prices and dates)....

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Helpful?
Thank Wetravelforlife
Luis O, Director General at Beach Palace, responded to this review

Dear Wetravelforlife: Thank you very much for your nice commentas and review, I am so very happy that your vacation and travel to attend the wedding was succesfull, however I am sorry about what happen to the bag you mention, unfortunately we can not guarantee the objects and belongings of guests in public áreas, I am already checking exactly what...

Hermosa Beach, California, USA
Reviewed 27 November 2014 via mobile

I would like to start off by saying the service at this hotel is five star!!! The staff is so friendly and provided amazing service. We loved Fernando and Carolina's service up at the sky pool bar. They were great!! Cesar was also awesome during check in and when we would see him during the week in the lobby. The...

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Helpful?
1Thank RHOBH_Wannabe
Luis O, Director General at Beach Palace, responded to this review

Dear RHOBH_wannabe: I want to thank you for your review and comments, however I would like to mention that what you say about the glasses or the maids is always supervised and I must say that your appreciation is not correct. I am sorry about the perception you have about some aspects of our resort, thank God, there was a...

Baytown, Texas
Reviewed 27 November 2014

I am writing this review as I am sitting in our balcony overlooking the ocean at Beach Palace. I stumbled upon the resort just by searching "destination weddings in Cancun" on Google. After considering all of our options, I decided to go with Beach Palace and they did not disappoint! Our stay was from November 19th until the 27th. The...

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Helpful?
1Thank Erny C
Luis O, Director General at Beach Palace, responded to this review

Dear Erny C: I just love to see that you were a stress free bride, that is something I am telling our wedding coordinators, their main duty is to mad this posible, if the bride is happy so everybody will!! Thank you very much for choosing is on this important ocation, I hope that you come over again and visit...

Glasgow, United Kingdom
Reviewed 27 November 2014

We transferred here from the Playacar Palace for 4 nights in Cancun. The hotel was very good but if you can avoid all rooms that end in 27, eg 127, 227 etc as these rooms have the noisy air-conditioning units for the hotel outside at the end of the balcony. That said the hotel as great facilities including a great...

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Helpful?
1Thank marminiac
Luis O, Director General at Beach Palace, responded to this review

Dear marminiac: Thank You Very Much for your nice comments and review, its good to see that you have visit several Palace properties and that you can recommend them all!! Thanks Again!! Luis Ojeda General Manager

Ohio
Reviewed 27 November 2014

We returned to our second home Nov 13th - 23rd. From the minute we stepped out of the van at the entrance our vacation was fantastic. Senior Luis Ojeda is a gracious person and has an amazing staff. Gabriella and Ernesto in the morning delivered flawless service, Yanet, Erick, Miguel, Victor, Daniel, Miguel, Yadira and Estiban at the main pool...

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Helpful?
1Thank kloudaman
Luis O, Director General at Beach Palace, responded to this review

Dear kloudaman: WOW!! sometimes is really nice to see my own name on this great reviews!!! Thank you very much for reviewing us and letting us serve you, it was great having you with us, I know that real soon we will have the chance to pamper you again!!! Thanks Again, and all the best to Ohio!!! Luis Ojeda General...

Plano
Reviewed 27 November 2014

We stayed here 11/21 to 11/26 and everything was wonderful. The hotel may be pricier than some but well worth it. With two boys (10 and 13) wifi was a must and unlike other hotels, great coverage from the room to the beach (and no limit on number of devices - thank you!) Food was great. The buffet had plenty...

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Helpful?
3Thank CDarveaux
Luis O, Director General at Beach Palace, responded to this review

Dear CDarveaux: Wow, this is such a great review, full of important information and facts that you need to know about a resort!! Thank you very much for staying with us, and I hope that if you come over to Cancun Again, you choose us back again!! Luis Ojeda General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 

Additional Information about Beach Palace

Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $574 - $1,049 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Hotels.com, Travelocity, Expedia and Jetsetter so you can book your Beach Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#12 Top resorts Hotel in Cancun
#13 On the Beach Hotel in Cancun
#13 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Beach Palace staff and other travellers.
579 questions
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Questions? Get answers from Beach Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Insist on a room away from the lifts. Rooms by the lifts are super noisy!”
 of 5 bubbles Neilsnz, 19 Jan 2017 | Read review
“The rooms are very comfortable.”
 of 5 bubbles Dmfltva, 16 Jan 2017 | Read review
“Ask for an ocean view room, 2nd floor and above. The higher the better!”
  • Morning Sun Rise!
 of 5 bubbles baezka, 13 Jan 2017 | Read review
“I think all the rooms are nice. balcony with nice bed, jacuzzi in the room. We didn't have a beach view but our lake view was awesome”
 of 5 bubbles Jonnyd, 12 Jan 2017 | Read review
“Rooms with best view are on the ocean side. High floors could see further and less noise from beach, but spend more time on elevators.”
 of 5 bubbles 938hannahs, 12 Jan 2017 | Read review
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