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Beach Palace

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#14 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
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1 room 2 adults 0 children
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Beach Palace
Beach Palace
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5,605 Reviews from our TripAdvisor Community

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Showing 4,538: English reviews
Ontario, Canada
Reviewed 14 April 2015

Stayed in premium deluxe oceanview room through Air Canada Vacations. Smaller resort with a superb beach and pool area. Clean and modern property with three restaurants a spa and a gift shop. Rooftop pool, patio and Sky bar as well as conference centre and fitness room. Staff excellent, especially Alejandro (Alex) in Customer Relations, Jenni and Alberto in customer service/bookings,...

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Helpful?
Thank Mark O
Luis O, Director General at Beach Palace, responded to this review

Dear Mark O: I am so very happy that the Canadian market is growing everyday!! Thank you very much for your comments and review, and mostly, for naming all those individuals that made your stay with us so much better!! I hope we can have you back in another Mexican getaway soon!! Luis Ojeda General Manager

Montreal, Canada
Reviewed 14 April 2015

The hotel is great and super clean. It is located just 5 minutes walk from La Isla shopping mall. The beach is wonderful. The turquoise waves are so much fun and just beautiful. The view from Sky pool is amazing. The food was very good and the activities around the pool and at the beach were a lot of fun....

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2Thank Sandra L
Luis O, Director General at Beach Palace, responded to this review

Dear Sandra L: Thank You very much for all your nice comments and feedback, it is great to see that your vacation with us was a pleasent one!! I hope I can see you back at the Beach Palace soon for another vacation!! Luis Ojeda General Manager

Hartland, Wisconsin
Reviewed 14 April 2015

As a very experienced and seasoned traveler I am shocked at the reviews given to the palace resort lines. While staying at Moon Palace I had the opportunity to visit Beavh Palace for a few days. This resort is subpar on many levels. This was my 18th trip to Mexico I can honestly say this resort is a 3 star...

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4Thank GeoffLau
Luis O, Director General at Beach Palace, responded to this review

Dear GeoffLau: I can see a lot of anger and frustration in this review, I wish i could Know why. First of all, you didnt stay at the Beach Palace, am I right?? you were here visiting form another property, so in 3 o r 4 hours that you were with us you accumulate all this anger against our property...

New York City, New York
Reviewed 13 April 2015

First, please read the "terrible" and "bad" reviews for a chuckle. These posters are obviously being subjective meaning that they are offering up an opinion so I will base my review on being objective meaning my review is based in cold, hard facts. The Beach Palace is located in an ideal section of the Hotel Zone. The beach is clean,...

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4Thank Evan William N
Luis O, Director General at Beach Palace, responded to this review

Dear Evan William N: Just One Word for your review... AWESOME!! I wish we could have more guests like you, people that come and just let them self be pampered! Thank you very much, and please do comeback soon!! All the best Luis Ojeda General Manager

liverpool
Reviewed 12 April 2015

This is a late review with bitter sweet memories . We were booked for 14 nights but had to leave after 10 days due to a family beareavment . For our stay here we enjoyed every minute ,we were there end of Sept and weather couldn't have been better ! Beach was fab and we enjoyed the waves in the...

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Thank durie
Luis O, Director General at Beach Palace, responded to this review

Dear durie: Thank you very much for your nice comments and review, I am so very sorry that you have to leave before your vacation was over, that gives you a really good reason to comeback soon to the Beach Palace. All the best to the UK Luis Ojeda General Manager

Reviewed 12 April 2015 via mobile

The sports bar and pool bars were awesome. Specifically, three servers really stood out to me as they went above and beyond to be helpful. Esteban at the sports bar and Irvin at the pool bar and Fidel at the pool bar.

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Thank Jaaahel
Luis O, Director General at Beach Palace, responded to this review

Dear Jaaahel: Thank you very much for sharing your comments, i must say that the three waiters you mention in your review, are some of the best satff memebers I am lucky to count on!! I hope we can have you back at the Beach Palace real soon!!! All the best Luis Ojeda General Manager

Hinsdale, Illinois
Reviewed 12 April 2015

Have been to Mexico many times, and have stayed at the Playacar Palace, the Moon Palace and two Grand Velas resorts. We chose Beach Palace because we were looking for a little less quiet resort and were curious about the hotel zone. We were greeted by Rene at the front desk. He was warm, helpful and remembered our names the...

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4Thank stacy829
Luis O, Director General at Beach Palace, responded to this review

Dear stacy829: Thank you very much for sharing your experience with all this traveler world, it is great to see that your experience with us was a great one, we have tried to expand the gym, however people prferes to be lying on the sun tan working out :( Any way, we are always improving and may be the next...

Sayville, New York
Reviewed 12 April 2015 via mobile

Another incredibly beautiful vacation...after a very long cold snowy winter here on Long Island, NY!!!! Missing the 🔆 & 🍸& the soft sandy beach with blue water❤️ In Cancun...cant wait till our next visit!!!!

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Thank Tina B
Luis O, Director General at Beach Palace, responded to this review

Dear Tina B: Short straight and beautifule review!! Thank you very much, you are totally right, Beach Palace is a great place to scape for a while!! See you soon again!! Luis Ojeda General Manager

Chicago, Illinois
Reviewed 11 April 2015

This is not the first time we stayed at the Beach Palace. We have been to this hotel at least 6 times. The hotel is beautiful, the rooms are clean, the staff is wonderful, the beach is amazing. We did enjoy the skybar the best, the staff namely Zacaris,Cristian, Hermelinda and of course, Bernabe could not have been nicer. It...

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Thank ddsailes
Luis O, Director General at Beach Palace, responded to this review

Dear ddsailes: Thank you very much for this 6th visit to the Beach Palace in cancun, it is great to see that we have created fans you and your family!! Thank you also for naming all the staff members that made your stay an even better one, Our Chef´s dinner is something that I strongly recommend to anybody visiting us...

Wheaton, Illinois
Reviewed 11 April 2015

We were extremely pleased to visit Beach Palace. We enjoyed the food and events, I also enjoyed the workouts in the mornings like Yoga, and some TRX. It was fun and helped balance out all the awesome food we enjoyed.

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2Thank Kurt P
Luis O, Director General at Beach Palace, responded to this review

Dear Kurt P: Thank you very much for your nice comments and review, I am a fitness freek, so you will always find good fitness activities at this resort. I hope I can see you back in a near future!! All the best Luis Ojeda General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 

Additional Information about Beach Palace

Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $509 - $1,005 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Hotels.com, Despegar.com and Jetsetter so you can book your Beach Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#13 Top resorts Hotel in Cancun
#14 Luxury Hotel in Cancun
#14 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Beach Palace staff and other travellers.
615 questions
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Questions? Get answers from Beach Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Either view would be fine, pay for the upgrade only if the ocean view is really impt to you.”
 of 5 bubbles daze1967, 26 Mar 2017 | Read review
“Both lagoon and ocean view rooms are available, each has its own pros and cons.”
 of 5 bubbles kloudaman, 21 Mar 2017 | Read review
“we had the concierge ocean view room”
 of 5 bubbles luv2chaseparadise-, 20 Mar 2017 | Read review
“We had lagoon view which was still looking beautiful”
 of 5 bubbles 155pamg, 19 Mar 2017 | Read review
“Ocean view or lagoon view...both are beautiful rooms.”
 of 5 bubbles jewels200, 16 Mar 2017 | Read review
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