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Beach Palace

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#14 of 182 Hotels in Cancun
Certificate of Excellence
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1 room 2 adults 0 children
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Beach Palace
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5,420 Reviews from our TripAdvisor Community

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Showing 4,387: English reviews
Reno, Nevada
Reviewed yesterday NEWvia mobile

This was our second stay at the beach palace! Everything was just as wonderful! I just wish we had more time this time. We brought our family and everyone loved it! Thank you to the awesome staff: wok- nikolas , our cocktail waitress: Yadira , isle majures dolphin adventures- Fernando and azteca!! We will be staying at isle majures next...

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Helpful?
Thank skinkym
Romeoville, Illinois
Reviewed yesterday NEW

This is our fourth trip to Cancun staying at a Palace resort. Pros: 1. Great service staff Sonia, Diego, Ernesto, Gaberilla in the dining area provided excellent service. 2. Beach staff was very attentive especially Juan Carlos 3. Beach area well maintained 4. Excellent entertainment, Michael Jackson Show and Chefs Dinner - a must!!! 5. Room service is fast, correct...

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Thank nancylynnk2017
Columbus, Ohio
Reviewed yesterday NEW

The hotel has a beautiful view from both sides. The restaurants in the hotel have incredible food! The pools are great. The activities are fun. The only thing I didn't like about the Beach Palace is that I had to leave! I wanted to stay forever. The best part was the staff. Everyone was incredibly friendly. Jose at the swim...

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Thank artfinatic
Toronto, Canada
Reviewed yesterday NEW

We stayed at Beach Palace with another family in Jan 2017. We have stayed at many resorts and the value for our $ was great. Overall the experience was positive. We were originally booked at the Moon Palace however it was nearly full and we would have been required to say very far apart. Our kids our young (1-6) so...

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Thank Daniel8888155019
Reviewed 2 days ago NEWvia mobile

A++++service. The customer service is by far the best we have ever experienced and we've stayed at many 4 and 5 star resorts! 5 star staff! If you want to be treated like a King or Queen I would stay at Beach Palace!!!! We had special request for food and chef Uziel went out of his way to make us...

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1Thank Christopher J
Uk
Reviewed 3 days ago NEWvia mobile

Superb hotel no faults at all. Staff very friendly, location excellent approx 1km from busy centre take easy bus ride to bars coco bongos etc. Own private beach and waiter staff will bring you drinks all day. Would highly recommend for couples and families.

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1Thank mouseyUk
Stockholm, Sweden
Reviewed 4 days ago NEW

I have been staying at Beach Palace and have earlier stayed at Cancun Palace (now more Hardrock Cancun) and Sun Palace. I would want to say that Beach Palace is well the best option. It have the sky bar, were you can always get sun, comparing to Hardrock and Sun Palace where it is limited. I have also visited Isla...

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Thank 995thetraveler85
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear 995thetraveler85, Thank you for your detailed review about Beach Palace, receiving feedback from our guests is a very valuable task as you are always the ones living the experience and of course, we want to know how we made it. One of our favorite places at Beach Palace is as you mention is the Sky Terrace, it offers one...

Los Angeles, California
Reviewed 4 days ago NEW

I was overall happy, but there were some inconveniences I would expect and one was a working heated pool. I would not return if the pool isn't heated. I would not recommend this hotel if leisure activity in the pool is important to you. TOO COLD!!!

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1Thank Thomas Walter S
Sacramento, California
Reviewed 4 days ago NEW

The first time we stayed here it was heaven. this year the quality of the food went down. steaks were not cooked properly, pasta was clumped together. entrees were cold. Love the room and the pool side bar/grill has the Best food.

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1Thank cardoza666
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear cardoza666, Thank you for your review. Your comments and feedback are very important for us as they always help us to improve and focus our efforts on the right direction. We are also concerned about your comments regarding food quality, as we are currently working very closely with our executive chef on the improvement of our menu and quality...

Blenheim, New Zealand
Reviewed 5 days ago NEW

We stayed for a week at Beach Palace and left vowing not to return to a Palace property. While the hotel itself is well located, clean and tidy and the rooms were of a good standard, the service is terrible. Our issues started even before we arrived. I had made a mistake on booking at booked for one adult and...

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2Thank Neilsnz
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear Neilsnz, Thank you so much for your review. On behalf of all the Beach Palace team, I would like to say we truly apologize for your experience. Our staff works very hard every day to make sure you and your family have a dream vacation, surrounded by luxury and all the pampering you deserve. We work under high quality...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 

Additional Information about Beach Palace

Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $579 - $1,047 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, BookIt.com, Travelocity, Expedia and Jetsetter so you can book your Beach Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#13 Top resorts Hotel in Cancun
#14 On the Beach Hotel in Cancun
#14 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Beach Palace staff and other travellers.
582 questions
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Questions? Get answers from Beach Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Insist on a room away from the lifts. Rooms by the lifts are super noisy!”
 of 5 bubbles Neilsnz, 19 Jan 2017 | Read review
“The rooms are very comfortable.”
 of 5 bubbles Dmfltva, 16 Jan 2017 | Read review
“Ask for an ocean view room, 2nd floor and above. The higher the better!”
  • Morning Sun Rise!
 of 5 bubbles baezka, 13 Jan 2017 | Read review
“I think all the rooms are nice. balcony with nice bed, jacuzzi in the room. We didn't have a beach view but our lake view was awesome”
 of 5 bubbles Jonnyd, 12 Jan 2017 | Read review
“Rooms with best view are on the ocean side. High floors could see further and less noise from beach, but spend more time on elevators.”
 of 5 bubbles 938hannahs, 12 Jan 2017 | Read review
5 of 5
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