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Beach Palace

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#14 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
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1 room 2 adults 0 children
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Beach Palace
Beach Palace
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5,501 Reviews from our TripAdvisor Community

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Showing 4,448: English reviews
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Louisville, Kentucky
Reviewed yesterday NEW

It was a wonderful surprise!! Great staff with incredible hospitality! Definitely will go back! Thanks to the staff!We feel we made friends for life. The staff was a huge part of the experience. Every restaurant was awesome, shows great, and view is fantastic!!

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Helpful?
Thank judybV6011AX
Buffalo, Minnesota
Reviewed 2 days ago NEW

enjoyed our stay, excellent service, great food, will stay again. Will recommend to a friend. enjoy all of the palace resorts we have stayed at. All workers at resort were very helpful and fun to be around. Would like better night entertainment such as more music or comedy or singing groups.

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Helpful?
Thank dwayneharoldk
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear dwayneharoldk, We would like to thank you for choosing Beach Palace. It is a great honor for us receiving your kind comments. Our staff works very hard and they're totally devoted to their job, we're very proud of the service we offer, thank you for pointing that out! We will also take in consideration your comments regarding the nightly...

A TripAdvisor Member
1 review
Reviewed 2 days ago NEWvia mobile

Beach Palace is a great vacation spot along with the workers there . This is the 3rd year we have been here and love location ,size, and the people here. Met Emma this time around great Workout instructor :). Look forward to next visit !!Thanks Emma

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Helpful?
Thank A TripAdvisor Member
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear Guest, First and foremost, thank you for choosing Beach Palace and for being a loyal guest. It is because of our loyal guests like you that we work harder everyday, always thinking in your satisfaction and to make of your vacation a memorable experience. And thank you for your comments about Emma, I'm quite sure she will enjoy reading...

Southampton, United Kingdom
Reviewed 2 days ago NEWvia mobile

Me and my Partner stayed at Beach Palace last May 2016 for 12 nights and we had such an amazing holiday honestly. From the food to the friendly happy staff everything was outstanding. Restaurant food was tasty and to a high standard, cocktails & shots were always flowing and were lovely even the sports bar staff Rigoberto, Luis, Carolina spectacular...

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Helpful?
Thank Sean_Drayson
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear Sean_Drayson, We are delighted with your review, thank you so much for your kind comments! This is exactly the kind of experience we want to deliver to all of our guests. We love creating unforgettable experiences and memories, we work very hard for this and it results rewarding for us to know we did achieve such an amazing vacation...

Strongsville, Ohio
Reviewed 3 days ago NEW

A great Hotel with many amenities in a great location. Only 20 minutes from the airport and close to many other activities in the area. You can walk to shopping and take the bus to many other locations. The service and facilities are wonderful. The food was fantastic.

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Helpful?
Thank P S
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear P S, Your comments are very appreciated. Thank you for sharing them with us! Yes, as you mention, Beach Palace has a quite privileged location, we're close enough from shops, restaurants, night clubs and more as to get to them just walking, but far enough as to be able to sleep properly during night. Thank you for choosing us!...

Reviewed 3 days ago NEWvia mobile

The rooms are nice and restaurant staff was great. Travel planners were terrible. The 1500 in credits is a scam. Can't use points for what you want. If you are booking because of the points don't do it. The few things you can actually use points on are also taxed 16%, like a cheap Walmart watch that is 100 points,...

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Helpful?
Thank Sandy D
Concierge_Hotel_Zone, Director General at Beach Palace, responded to this review

Dear Sandy D Thank you for choosing Beach Palace during your vacation to Cancun. It is with great concern I read your review as per your comments about our resort credit promotion. Resort credits are a fantastic added value you receive during your stay. These can be used towards plenty of items such as spa services, excursions, snorkel trips, dolphin...

Manitoba, Canada
Reviewed 4 days ago NEW

Amazing staff, service and Resort! Thank you for a memorable week! IT was certainly hard to leave, especially back to winter and to reality with no room service, beach and happy hour!!!! Can't wait to enjoy another Palace and be treated like royalty!!

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Thank 17Sheri
Leeds, United Kingdom
Reviewed 4 days ago NEW

I recently booked a 10 day holiday to Cancun staying at Beach Palace with 2 of our friends, we are Palace Premier members but we haven't used our membership for over 10yrs anyway we told our friends what we had experienced at Moon Palace 10yrs ago so the scene was set. Arrived on Sunday 12th February on checking in we...

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2Thank nigelo474
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear nigelo474, It is with great concern I read your review as per the issues you mention. Please rest assured I will personally follow up each one of the situations stated on your review with the involved areas. I am truly sorry about your experience since your satisfaction as a guest is our major priority. Please receive our sincerest apologies...

Fayetteville, Pennsylvania
Reviewed 4 days ago NEW

Beach Palace Paradise in Cancun. Excellent location. Best resort I have been at in my many many trips to the islands. Definitely the best in Cancun. Hope I can return if the price is right. All the staff was great. Hernan went out of his way to accommodate our wishes. He is a lovely young man who has the personality...

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Helpful?
Thank 66donna
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear 66donna, First and foremost, thank you for choosing Beach Palace during your trip to Cancun. There is nothing more important for us than our guests satisfaction, for this reason we always work doing our best effort to guarantee every aspect of your stay will be spotless. It results very satisfactory for us reading positive feedback as a reward, thank...

Bedford, TX
Reviewed 5 days ago NEW

Rooms overlook the beach or the water and city on the other side. Balconies are more than adequate with a small table and chairs and a double chaise lounge. We did not find that having a spa tub (the size of a hot tub) in the room (and it's in every room) was enjoyable and instead it took up space...

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Helpful?
Thank jmdevries
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear jmdevries, Thank you for choosing Beach Palace during your vacation. It is with great concern we read your review as it seems your experience was not outstanding as we expected. Please receive our apologies for the inconveniences this may have caused during your stay. The Spa tub is a luxury amenity, as an All-inclusive luxury resort, we want to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 

Additional Information about Beach Palace

Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $582 - $966 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Hotels.com, Travelocity and Jetsetter so you can book your Beach Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#13 Top resorts Hotel in Cancun
#14 On the Beach Hotel in Cancun
#14 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Beach Palace staff and other travellers.
596 questions
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Questions? Get answers from Beach Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a beach view”
 of 5 bubbles jmdevries, 18 Feb 2017 | Read review
“all rooms are lovely!”
 of 5 bubbles Demileighox, 15 Feb 2017 | Read review
“Two basic room types: ocean view and lagoon view. Ocean view rooms are amazing and offer spectacular sunrises.”
 of 5 bubbles LOHILL, 14 Feb 2017 | Read review
“Middle of the resort- higher floor to your liking”
 of 5 bubbles 150debrag, 13 Feb 2017 | Read review
“We never heard a sound from the other rooms.”
 of 5 bubbles swhite681, 13 Feb 2017 | Read review
5 of 5