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Sun Palace

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5,621 Reviews from our TripAdvisor Community

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Showing 4,935: English reviews
Reviewed 19 February 2014

I had started typing a long detailed review but I just deleted it because all you need to know is this place is wonderful. Anyone that gives this place a bad review is just freakin crazy! The food, the rooms, the beach and pool all great. If you are like me and check tripadvisor twice a day espically after booking...

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Helpful?
4Thank clayrichky
pwinkler, General Manager at Sun Palace, responded to this review

Heh, heh...I check Trip Advisor about four times a day...but for comments. But rightly put: Once you've made the purchase many of us get the eebie jeebies about having taken the correct decision. Let me tell you a secret: On this side of the table we also wonder-when you arrive-how is the best way to make this customer happy? You...

Floral Park, New York
Reviewed 19 February 2014

My husband and I stayed at Sun Palace early February 2014. After suffering through what seems like an endless winter in New York, we decided to take a trip to somewhere warm. We looked at resorts through Costo, and picked Sun Palace based on the fabulous reviews on this site. We really couldn't have made a better choice! I appreciate...

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4Thank A K
pwinkler, General Manager at Sun Palace, responded to this review

Except for a two year stint I never lived with snow. It doesn't snow in Mexico City, where I am from. I've travelled to places with snow and ask myself how can one live here? But I guess if you are born in a cooler place you are used to it and even like it. So when I hear snow...

Gatineau, Canada
Reviewed 19 February 2014

The Sun Palace is a great adult-only hotel. The entertainment staff was great, always available and in good spirits, especially Marcelo and Ebel. Maria the waitress at the Italian restaurant was all smiles and very attentive. The "coffee maker" at the Italian restaurant was the greatest; we went there four times during the week. Thank you to all staff within...

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Helpful?
2Thank MFLarouche
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for your review. Yes, I agree that the staff works very hard and this is what makes the difference with other venues. That does not mean other resorts don't have hard working staffs. Just ours is more amiable about it. We appreciate your kind words and take them very much at heart. Cordially,

Cheshire, Massachusetts
Reviewed 19 February 2014

My husband and I just returned from our honeymoon at Sun Palace. We LOVED it! The hotel is beautiful and immaculate. The beach was incredible! Our room was very clean and we had a great ocean view. The couples only atmosphere was perfect for us. ALL the staff were so pleasant and really accommodating. We got a seat on the...

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Helpful?
2Thank Kimberly W
pwinkler, General Manager at Sun Palace, responded to this review

That is awesome! You really made the most of it. I am Mexican and very proud of my country's historic roots. So when you talk to me about visiting Chichen Itza with a good guide and enjoying it. I enjoy with you. To address a general interest issue: Changing your money: From a personal point of view, if you have...

Dieppe, New Brunswick
Reviewed 19 February 2014

My husband and I stayed one week at Sun Palace from January 18 to 25. I must say we were surprised by the excellent service of the staff at this resort. We stayed at other five stars, but this one had a special touch that the others did not have which is the excellent service of the staff and the...

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2Thank Nascar#1
pwinkler, General Manager at Sun Palace, responded to this review

A very nice and uplifting review. I seem to remember your asking if you'd be able to watch Canadian hockey. I was a little concerned and can't get over the surprise that apparently our tv carrier had what you wanted. You say you are a "People's person" and it shows in your caring individual descriptions of many of our staff....

Reviewed 18 February 2014

Just returned yesterday from a 5 day stay at the Sun Palace. We honeymooned at the Puerto Vallarta Palace in 2009 (I think it is a Hard Rock now) and had a WONDERFUL experience. Due to that, and all the glowing reviews of the Sun Palace, we were SOOOOO excited to come to the Sun Palace. Sadly, the Sun Palace...

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3Thank Blair Z
pwinkler, General Manager at Sun Palace, responded to this review

You really didn't have a pleasant stay with us. Believe me when I say I am very sorry. I do not want anyone's expectations to be frustrated. Your review is more than eloquent and definitely has some points which shoul've never happened and some that are very personal views. But it is an "all downhill" affair. That is very sad....

Colleyville, Texas
Reviewed 18 February 2014

We were here for a 3 night get away and were very impressed with the hotel- the food was great- fresh and a nice variety. Service was always attentive and top notch. the room had a beautiful view and was spacious, plus hot water in the shower- always a plus! The beach was the reason we will come back again...

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Thank Kam P
pwinkler, General Manager at Sun Palace, responded to this review

You mention Kareoke entertainment. What about the shows? Did you attend any of them? Or the Chef's dinner, or the wine tasting? Dinner on the beach? We end our activities ca. 11 at night because for the majority of our guests this has proven to be the convenient schedule. But there is certainly at least one activity nightly. Sincerely,

Roebling, New Jersey
Reviewed 18 February 2014

6 of us just returned from a week of Bliss at the Sun Palace. I have to preface by saying I'm a Premier Member so I can't vouch for the non-member experience but we just love it there! I've also stayed at the Moon and (former) Aventura Spa Palace and they just felt too big. The Sun only has 200-something...

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Helpful?
Thank Michelle H
pwinkler, General Manager at Sun Palace, responded to this review

The things that go on in my resort without my knowledge! So...you had your own little celebration. I am extremely proud that one of my kids took the initiative to coordinate. This means they feel comfortable taking decisions and this is what makes any team successful. And Rodolfo is certainly one of the champions! Always dedicated, curteous and in a...

Alamosa, Colorado
Reviewed 18 February 2014

We have been to Sun Palace several times and have always had a great vacation. We keep returning for the wonderful service and staff. The beach and pool areas are fun but also much more relaxing than some other places. It is definitely a romantic getaway - we love that it is focused on couples, is in a quiet area...

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Thank Mary Y
pwinkler, General Manager at Sun Palace, responded to this review

But you are family! My staff recognizes and is very happy to be able to do something for you. You always have such nice comments on your stays and such an amiable disposition... Keep returning and keep being the way you are. On our side you will always get our earnest effort to make your stays unforgettable. Thank you so...

Rochester, New York
Reviewed 18 February 2014

My partner and I recently returned from a 6 night stay at the Sun Palace. We were celebrating our 2 year anniversary and Valentine's Day and were very excited given the rave reviews that we had read. I am writing this review with mixed feelings, as there were aspects of our stay that were lovely. Unfortunately, in weighing the ultimate...

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2Thank Kendall0213
pwinkler, General Manager at Sun Palace, responded to this review

Since I am on a roll with the "not so good reviews", I might as well. Resorts, especially in this area require quite a bit of upkeep. Amongst them, paint. Of course I knew that I would get flak for doing this but it had to be done. We held off as long as we could and if you have...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $498 - $919 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace
Hotel Style:
#6 Romantic Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 Spa Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Top resorts Hotel in Cancun
#17 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sun Palace staff and other travellers.
615 questions
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Questions? Get answers from Sun Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not get a room right above the grill. When you open up your doors to the balcony, it smells like charcoal.”
 of 5 bubbles wendybird62, 9 Dec 2016 | Read review
“south end are better -”
 of 5 bubbles krryan24, 8 Dec 2016 | Read review
“All room are ocean view.”
 of 5 bubbles 612MitchH, 8 Dec 2016 | Read review
“Be nice. The staff are so accommodating.”
 of 5 bubbles CindyHopper, 7 Dec 2016 | Read review
“Room 519 has a larger balcony with a day bed!”
  • View from room 519 balcony!
 of 5 bubbles 354jaclynb, 4 Dec 2016 | Read review
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