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Sun Palace

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Sun Palace
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5,760 Reviews from our TripAdvisor Community

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Showing 5,050: English reviews
Chicago, Illinois
Reviewed 28 June 2014

My boyfriend and I stayed at the sun palace for 5 nights. I picked this specific resort because it was his first time to Mexico and my 4th. The resort is gorgeous even though it is a little older. Food: amazing! Best all inclusive food I've EVER had. There was always something for us to try. I liked that they...

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3Thank Samantha F
Brooklyn, New York
Reviewed 27 June 2014

Stayed eight beautiful days at Sun Palace. Loved our ocean front balcony,beautiful beach and great service. Just want to mention a few people who really made us feel welcome. There was Norberto, Emilio, sweet Jose-Daniel and Gabriel from the lobby bar. Orlando was a very hard worker making our dinner on the beach a great experience. also, Guirremo from the...

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1Thank William M
pwinkler, General Manager at Sun Palace, responded to this review

Very kind words but there must be something missing as you rated us with 4 points, not five. Would you care to let me know what was not up to your expecations? Best regards, pwinkler@palaceresorts.com

Reviewed 27 June 2014

Sun Palace offers a very nice resort. It never felt overly crowded, and an all adult crowd is very nice on a vacation. The activities offered through the resort were fun - visiting ruins, drinking tequila, or swimming the reef. The staff was very accommodating and always friendly. The food was delicious and always fresh.

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Helpful?
Thank Peter F
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for your good comments on our resort. I am curious, though as to why we only rated 4 points instead of 5. I'd be most appreciative of your letting me know. With best feelings, pwinkler@palaceresorts.com

Chester, New York
Reviewed 27 June 2014

had an amazing time with my girlfriend for a long weekend. the sun palace offers everything a full resort has but much smaller and less crowded. great food options and buffet. drink service was great and all the way to the beach. wifi works perfectly almost everywhere up until about 20 ft from the water. rooms were so clean and...

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1Thank thewaxtadpole
pwinkler, General Manager at Sun Palace, responded to this review

Smaller resorts are more comfortable since everything is very close by. Also, being adults only makes for less people traffic in areas. Normally, adults know what they want and where to go to get it. Thank you for taking the time to share your thoughts. Fondly, pwinkler@palaceresorts.com

Reviewed 27 June 2014

We arrived here on the 18th and heading on the 28th. Our original room was fine but we sought about getting a room wit a view so had to pay 250 usd to upgrade which was fine. The staff were great and friendly. However we found that d prices in d hotel for spa and shop were hugely inflated to...

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Thank Eamonn C
pwinkler, General Manager at Sun Palace, responded to this review

The reason for the Spa limit is its size. This complement is well liked and we just can't cope with more time for each guest without leaving others out. No matter how much we've tried to have a live band in the lobby bar eventually we get noise complaints from rooms. Seeing there were more of these than happy customers...

Memphis, Tennessee
Reviewed 27 June 2014

My husband and I stayed at Sun Palace 1 year ago for our honeymoon. On our first anniversary we still remember the individual employees at Sun Palace who made our experience the most amazing it could be. The best vacation I've ever had. Martin at the front desk was awesome, so personable, and caring. His attitude and personality were the...

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2Thank Nicki N
pwinkler, General Manager at Sun Palace, responded to this review

It is very kind of you to post such a complimentary comment of our resort. The best part of it is knowing that one of our couples is doing so well after a year into their marriage. We really do care about how you fare. Marrying is not simple and requires much adjustment and good will. I will let the...

Saint Louis Missouri
Reviewed 26 June 2014 via mobile

Hi everyone! Sorry up front for the long review. Sun Palace should be rated number 1 on Trip Advisor. This is our 5th time at the Sun Palace.....8th stay at a Palace Resort....twice at Cancun Palace (now Hard Rock Hotel)....and once at Moon Palace. We stayed at the Sun Palace from June 7th through the 14th 2014. Every time I...

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8Thank Max0100
pwinkler, General Manager at Sun Palace, responded to this review

We make our business by bringing in customers and making a good vacation site for them. But our reputation is made by patrons who return. This means we did a good job that was liked. There is nothing like the reassurance of the services rendered. I have to comment on your words about ice-cream. I do think we make a...

Ottawa, Canada
Reviewed 26 June 2014

I'll preface this review by saying neither my husband nor I had ever been to an all-inclusive resort. More seasoned AI-ers may scoff, but that said, we had a great experience. The food was great, neither of us had any trouble in that area. Room service is about what you'd expect - our flight was delayed so we each ordered...

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4Thank Chelsea L
Oak Park, Illinois
Reviewed 25 June 2014

We had a wonderful time at the Sun Palace. It was relaxing and just what I needed at the end of a stressful school year of teaching. The infinity pools were beautiful and the beach was clean and crystal clear. The food was average, but there was always something I could find. Upon coming home, my mother and I both...

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1Thank Sara Z
Carbondale, Pennsylvania
Reviewed 24 June 2014

We stayed for four nights in June 2014 and absolutely loved Sun Palace! It was a short shuttle from the airport and a very easy and warm welcoming. Although they did try to sell us an upgraded concierge room (from our already upgraded room on expedia) we declined and ended up getting a room on the 5th floor concierge level...

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4Thank timigregory
pwinkler, General Manager at Sun Palace, responded to this review

As a vacation should be. Thank you so much for such nice comments. The underling theme of which is that you were happy staying with us. We hope to see you again soon in our resort. Guests such as yourselves are always a pleasure to host. Best regards, pwinkler@palaceresorts.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $567 - $849 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace
Hotel Style:
#6 Romantic Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 Spa Hotel in Cancun
#9 On the Beach Hotel in Cancun
#17 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sun Palace staff and other travellers.
664 questions
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Questions? Get answers from Sun Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a higher room above the restaurant. Main pool has volleyball so noisey.”
 of 5 bubbles SuffolkSamantha, 17 Feb 2017 | Read review
“Reserve a pool chair by 6 AM. Sun disappears from the beach mid-afternoon.”
 of 5 bubbles kenneth123, 16 Feb 2017 | Read review
“Due to road noise choose ocean view”
 of 5 bubbles mikecY7634DB, 16 Feb 2017 | Read review
“All rooms are very good, but some are even better .”
 of 5 bubbles G9031NIgeorged, 15 Feb 2017 | Read review
“We were on the 7th floor, corner room, very private and quiet. Nice view of the lagoon.”
 of 5 bubbles lynnamac, 13 Feb 2017 | Read review
5 of 5