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03/12/2017 04/12/2017
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    Sun Palace

    Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
    +1 800-635-1836
    Hotel website
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    03/12/2017 04/12/2017
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    Overview
    • Excellent74%
    • Very good19%
    • Average5%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “palace resorts” (847 reviews)
    “resort credits” (765 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    4.0 Star Hotel
    All hotel details
    Offers from Sun Palace
    Special Offer: $1500 Resort Credit
    Hotel deals
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    Rooms
    3 Dec.4 Dec.
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (6,232)
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    2,081 - 2,085 of 5,467 reviews

    Reviewed 11 January 2015

    We had 2 weeks in the Sun Palace from Dec. 8th last year, and on the whole we enjoyed the experience. Our room was nice and spotlessly clean, room 100 over-looked the road but this was good as we had privacy and a big balcony....More

    1  Thank sharonmawdesley
    Response from pwinkler, General Manager at Sun PalaceResponded 13 January 2015

    I could kiss you! When a hotel is full: It is full. And not every room responds to the brochure image. Anyone telling you otherwise is lying. But you, on the other hand, take this into account and instead of making a big drama out...More

    Reviewed 11 January 2015

    Just for some quick knowledge. We're a young couple 21 and 25. Have travelled all over the Caribbean and Europe. We've stayed in 5 diamond hotels in the south of France and northern Italy(won a charity raffle****not rich). I'll start by saying we didn't want...More

    15  Thank Rafaelalexa
    Response from pwinkler, General Manager at Sun PalaceResponded 13 January 2015

    You are wise beyond your years. I liked your review very much. Some would leave the visits to the French Riviera as "matter of fact" but it takes self-knowledge to accept that this was part of a prize. Kudos to you! In the same vein,...More

    Reviewed 11 January 2015

    The restaurant staff are so attentive, always asking for what else they can serve us with. Very hard working. We like that once you are seated in the restaurants, one particular waiter comes to welcome you by your last names. And he/ she attends to...More

    Thank Thelma Jennifer R
    Response from pwinkler, General Manager at Sun PalaceResponded 13 January 2015

    My apologies for not being able to get you side by side rooms. This is why we never promise specific accommodations. In this vein we are not masters of our destiny. And with a full hotel it is thinkable that the rooms you would have...More

    Reviewed 10 January 2015 via mobile

    We are returning with another couple to the Sun Palace later this month. We are really looking forward to the quaint resort - it is perfect for us!! Great spa & golf, love the views from the rooms & the great staff! Nothing like having...More

    1  Thank Lori D
    Response from pwinkler, General Manager at Sun PalaceResponded 11 January 2015

    Return guests are our bread, butter and pride. You are letting us know you really are satisfied with our services. Priceless! We shall be waiting for you. Anything we can do to make your stay more enjoyable? My mail is at the bottom. Warmest regards,...More

    Reviewed 9 January 2015

    Spent Christmas thru New Years and the Sun Palace, great place to go no kids small exclusive resort very friendly staff and a good beach close to your room. We arrived and were shown a Jr suite we were not really thrilled to be over...More

    8  Thank Bill M
    Response from pwinkler, General Manager at Sun PalaceResponded 10 January 2015

    Daniel, the lifeguard is probably the most mentioned person of our staff. I think it is time to do something for him other than incentive points and such. Lets see where he wants to go and what he is ready for, since definitely as a...More

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    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Breakfast included
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • USD 351 - USD 723 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #6 Romantic Hotel in Cancun
    • #8 Luxury Hotel in Cancun
    • #8 Top resorts Hotel in Cancun
    • #8 Spa Hotel in Cancun
    • #8 On the Beach Hotel in Cancun
    • #17 Family Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 252
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Orbitz, Hotels.com, BookIt.com, Travelocity, Booking.com, Agoda, Hotwire, Cheap Tickets, Evoline ltd, Cancelon, TripOnline SA and getaroom.com so you can book your Sun Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Sun Palace Hotel Cancun ,
    • Cancun Sun Palace
    Add Photo Photos
    Traveller (7570)
    Room & Suite (1941)
    Pool & Beach (1602)
    Dining (1028)
    Hotel & Grounds (3455)
    Bathroom (90)
    Business Centre & Event Rooms (32)
    Family and Play Areas (25)
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    Ask a question
    Questions & Answers
    Sophie G
    16 November 2017|
    Answer
    Response from GM_At_HotelZone | Property representative |
    Dear Sophie G, Thank you so much for contacting us! I will be happy to provide further information regarding your concerns. We have our own transfer service. I will be happy to contact you with them for a proper follow-up... More
    0
    Votes
    RJ1956
    13 November 2017|
    Answer
    Response from GM_At_HotelZone | Property representative |
    Dear RJ956, Thank you for sharing your question with us! Indeed, there's a dress code for the Italian restaurant "La Tratto", Ladies & Gentlemen - Casual elegance (No shorts allowed). We remain at your service! Best... More
    0
    Votes
    John D
    12 November 2017|
    AnswerShow all 2 answers
    Response from GM_At_HotelZone | Property representative |
    Thank you so much John D! You can rest assured it looks even better when you are here. Of course! Everyone is welcomed at Sun Palace as long as they come looking for quietness, relaxation and the best service from our... More
    1
    Vote
    Room Tips
    "Their Best feature is the location on the beautiful beach right in the south end Hotel Zone"
    Read review
    "ask for ocean view"
    Read review
    "Ask for ocean front room."
    Read review
    "All rooms have beautiful Ocean view"
    Read review
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