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Sun Palace

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5,695 Reviews from our TripAdvisor Community

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Showing 4,993: English reviews
Cutchogue, New York
Reviewed 5 days ago NEW

We just got back from a week at Palace Resorts. We stayed at Playa Car and Sun. My review has nothing to do with service. The properties are beautiful. Our vacation planner, Jessica at Playa Car was phenomenal. My review has to do with the information session that we are requested to do. I explained that we were members, had...

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Helpful?
4Thank HAZ04
pwinkler, General Manager at Sun Palace, responded to this review

I am terribly sorry about your comments as they reflect on an issue that has nothing to do with our operation as you yourself mention. However, they do reflect on the all-around feeling that you have of your vacation and it is our intent to make your experience completely pleasurable. Please consider writing me before your next trip so that...

Vancouver, Canada
Reviewed 6 days ago NEW

My husband and I (a couple in our mid - late 30s) were looking for a beautiful tropical and romantic getaway which is exactly what we experienced after spending the last 9 days (December 30-January 8 2017) at the Sun Palace. We read almost every review on Trip Advisor before booking and felt confident that this would be the resort...

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6Thank HSPtraveller
Washington DC
Reviewed 1 week ago

We visited the Sun Palace for the 1st time and loved it! We wanted to relax and do very little. This resort is for you if you don't want or need lots of stimulation and just want to enjoy time with your honey. The beach is beautiful but the surf can be a bit rough so just enjoy the vista....

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5Thank Paoball
pwinkler, General Manager at Sun Palace, responded to this review

I feel honored by our review. I did stick my nose into your past comments and-lo and behold-you are a travel buff and quite the foodie. Also, you do not futz around with your gradings. What you like and what you dislike show clearly in your comments. Therefore, I am very happy that you enjoyed Sun Palace quite a bit....

Kitchener, Australia
Reviewed 1 week ago

Coming from someone with very high standards, you will not be disappointed with this resort. Their service is above and beyond and the Sun Palace is truly stunning. The beach is breathtaking and you fall asleep to the sound of waves every single night. If you enjoy walking, this is the perfect resort as you can walk for miles along...

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6Thank ldh1111
pwinkler, General Manager at Sun Palace, responded to this review

I think they even (or at least they used to) sell these gizmos that emulated the sound of waves to help you sleep better. I am elated that we fit your bill and hope this will be conducive to many more visits. We shall always remain a haven for those of us who do not like loudness or stupid antics....

Pasadena, Maryland
Reviewed 1 week ago

We really enjoyed the facilities, food, drink and above all the wonderful staff at Sun Palace. They really do care about their guests. One restaurant in particular at Sun Palace was very impressive. The breakfasts at the Alamo were great and the manager there Omar Moreno runs a super operation. We also spent a day at Palace's Le Blanc resort...

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1Thank GApple82
pwinkler, General Manager at Sun Palace, responded to this review

I must confess that my peacock feathers always stand up when favorably compared to any hotel, let alone LeBlanc. As the saying goes: Home is where the heart is. But we do have a great team who are more committed to making our patrons happy than anything else. In this sense I feel we are truly unique. Thank you so...

Reviewed 1 week ago via mobile

What an amazing place. Stayed from december 16 to december 20 with my wife. We had a junior suite with ocean view. Amazing views on carribean turquoise water. We had a huge jacuzzi right in middle of the room which was amazing. It was cleaned thoroughly everyday. Some other pros and cons are as follows Pros- -Small resort (can be...

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4Thank Jaimal G
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for your kind comments and good score. In general I feel you are quite satisfied. The Winter months are stop and go in terms of ocean and wind behavior. But the heat is mostly there and so is the beach. As long as you feel well taken care of.....we're ok. When's your next time? Best regards, pwinkler@palaceresrts.com

Reviewed 1 week ago

I never seen so high quality hotel! All from managers to usual stuff unbelievable polite and friendly. Hotel is new, clean, comfortable ... Food in restaurants is veered tasty .. in any restaurant ... no important is it lobby bar or room service... Everything was fantastic! I recommend this hotels to everybody !)

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Helpful?
Thank Irina I
pwinkler, General Manager at Sun Palace, responded to this review

Those are very kind words! It is with utmost pleasure that we have the benefit of hosting such elegant guests as yourselves, when high breeding shows in demeanor. If you found us to be polite and friendly it is because we reflect the way you are to us. So if you deem us fantastic, you are fantastic yourself and engaged...

Reviewed 2 weeks ago via mobile

Simply The Best Hotel in Cancun ! Food, restaurants, services, nearby to the beach, accommodations, everything is just perfect. There is not a weak spot in the hotel. It will be the best experience you can have as a guest in Cancun.

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2Thank Rafael F
pwinkler, General Manager at Sun Palace, responded to this review

I was getting ready to use my bad Portuguese (along an online translator) to answer. However your English is perfect. Thank you so much for your kind comments. This is what we do our efforts for: To have contented guests and if we are lucky, repeat visits. May we have the pleasure of our company in a very near future!...

Reviewed 2 weeks ago

Loved our stay at the Sun Palace. We headed over for NYE weekend, and were very happy with the quality of our room on the Concierge Level. The view was amazing and our terrace was large enough and had walls so that we had a great deal of privacy even when sitting outside. The staff was friendly and attentive. Overall...

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2Thank Irene H
Reviewed 2 weeks ago

It was unforgettable experience, perfect Christmas holidays. This hotel is very clean with nice smell, big rooms, very comfortable beds, amazing view and beautiful beach. I loved very friendly staff. Always willing and smiling. I enjoyed such a great time sunbathing, walking on the beach, catching the waves, playing volleayball, visiting some places, enjoying delicious food and drinks. Very nice...

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Helpful?
Thank Tess G
pwinkler, General Manager at Sun Palace, responded to this review

Certainly not! We make clients for keeps, so no way a first and last. A first of many! You are very kind in your description of Sun Palace. We do try our best to make everyone happy and are elated you were one of them. This Christmas the weather in general cooperated. Some years it doesn't but how to know...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $557 - $955 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace
Hotel Style:
#6 Romantic Hotel in Cancun
#9 Spa Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 Luxury Hotel in Cancun
#17 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sun Palace staff and other travellers.
648 questions
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Questions? Get answers from Sun Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher rooms with an ocean view are best.”
 of 5 bubbles jambogaz1011, 18 Jan 2017 | Read review
“The pool areas fills up fast, leaving your stuff while at breakfast is recommended.”
 of 5 bubbles bmason1120, 18 Jan 2017 | Read review
“Pay the extra for the Concierge level rooms. Extra amenities & also get a special place to sit if you are going to sit on the beach.”
 of 5 bubbles BLCAV, 17 Jan 2017 | Read review
“Ground floor and next floor up (called the first floor) have shops and restaurants, so floors 2 and up have less hallway traffic.”
 of 5 bubbles geezerb0b, 17 Jan 2017 | Read review
“Ask ocean view”
 of 5 bubbles jait345, 17 Jan 2017 | Read review
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