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Sun Palace

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5,615 Reviews from our TripAdvisor Community

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Showing 4,930: English reviews
Felton, Delaware
Reviewed 1 week ago

As the reality of oncoming winter sets in, I am reminded of warmer days of summer and realize I have yet to let the TripAdvisor readers know of our latest stay at our very favorite resort. This past July 27-August 10, we traveled to Sun Palace for our annual anniversary/birthday celebration. Our two-week stay was our 11th and the most...

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Helpful?
2Thank Lynne N
pwinkler, General Manager at Sun Palace, responded to this review

Would you like me to send you the payroll list? Although you practically remembered everyone. You realize there are very few people I would dare answer like this. But you I know so well... Both of you are so open about things. I am sure you have some secrets but they must be very few. I feel I know you...

Hadlow
Reviewed 1 week ago via mobile

Came to Sun Palace to celebrate my 50th birthday , had a fantastic time , loved every single second . Booked through Thompson in the UK.flew the dreamliner from Gatwick, superb upgraded to Premuim was worth every penny . On arrival at Cancun airport it was chaotic , with long queues to passport control,the baggage line was worse with 3...

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2Thank Dm19660
pwinkler, General Manager at Sun Palace, responded to this review

If there is something that irks me is how understaffed immigration and customs in Cancun are. This has always been a sour point between authorities and private business. They are polite but I must agree with you we could be much more efficient. Then again: If we were efficient and had very good English we would be in the U.K.....

Reviewed 1 week ago

First if you are on the fence about booking this resort just do it. It is a fabulous place. Very clean, professional and kind staff, good food, great amenities, excellent bar and awesome pool area. Here are a few tips: 1. bring a bunch $1 bills for tipping--although the staff do not expect tips, they certainly appreciate it and they...

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Helpful?
5Thank Tutu M
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for an excellent rating and title. Now that you've been kind enough to describe us as a good buy, which we are happy to be, please let me promise I will look into the tours you took. I cannot be idle knowing that the sanitary services of these are under par. No way for my guests, at least!...

Reviewed 1 week ago via mobile

Through looking at the reviews on trip advisor we decided to go for this hotel due to the ratings and positive feedback and glad we did! The service received and the quality of food and drink that was provided were excellent. Palace resorts in general are an excellent choice regardless of which hotel you choose in cancun, with having the...

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Helpful?
1Thank amanda s
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for your visit and comments. The issue with wristbands has no bearing whatsoever on the services as you point out and those services that are different are mostly private and product of the type of member-not guest-. Wristbands can mean anything from how you are travelling (i.e.: Honeymooners, group, etc.) or where you are from but they serve...

Auburn, New York
Reviewed 1 week ago

Rene, Bar lobby was on spot and did a wonderful job. Norberto, bar lobby was very helpful and fun. Pamela Luna was always there to answer any questions we had and was very helpful. Mario, waiter at the steak restaurant was very pleasant and lots of fun. Jose Daniel, at the pool bar was friendly We did a day trip...

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Helpful?
1Thank rodray666
pwinkler, General Manager at Sun Palace, responded to this review

There is nothing better than to know our services and environment have caused you to plan a return trip, be it to this or any other Palace Resort. Indeed, the magic is in our people. To have a good group of committed individuals working together is the essence of good business and happy customers. We appreciate your kind comments and...

Reviewed 1 week ago via mobile

This is a great place! It is in an ideal place. Sun. Beach. Pools. On an all exclusive stay. Eat, drink, sit by the pool, walk the beach. Rooms are beautiful. But what makes this place is the hotel staff. EVERYONE from front desk, restaurant wait staff, housekeeping, pool attendants, bar keeps are friendly, courteous and an absolute delight to...

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Helpful?
Thank Rickwelty
pwinkler, General Manager at Sun Palace, responded to this review

Calling us a great place is very kind of you. After looking at your dietary habits I am certainly proud that my little hotel stood up to your very well tuned palate. You know what and where to eat! One thing that we are very good at is having excellent staff. They do make the resort stand out. It is...

The Pas, Canada
Reviewed 1 week ago

My Boyfriend and I just returned from an 11 night vacation at Sun Palace Nov 12-23, 2016. Needless to say this resort deserves the 5 stars I rated it. We arrived to the hotel around 9 pm on the 12th and were greeted to a cold towel and welcome drink while we checked-in. Yowshan did a great job and upgraded...

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1Thank Jose H
Reviewed 1 week ago via mobile

Dinner staff Dino at the patio grill and Marvin at the Italian r .. were fantastic! They really put the client first. We have had a fantastic stay here. The staff is first class. We highly recommend this a place to enjoy your vacation.

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Helpful?
1Thank Jerry L
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for your good review. It is a personal obligation of anyone in the service industry to put the client first and foremost. I am very happy that you felt this way about our people. It means we must be achieving this goal. Your recommendation is highly valued and I am sure others will profit from it. Let us...

Fort McMurray, Canada
Reviewed 2 weeks ago

My husband and I came here in January. (I know I'm late in writing this but had so much fun wanted to share this and can't wait to go back next year! Chocolate DJ and partner always had fun activities planned. Participating in the evening entertainment allowed us to meet and spend time with other fun and interesting people! The...

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Helpful?
Thank rebeccaj0y
pwinkler, General Manager at Sun Palace, responded to this review

Good reviews are always very welcome. Especially when they let us know that you will be back to us. We are working hard to beef up our food choices with the latest trends, so expect nothing but good for next year. Thank you so much for your considerations and steafast support. Cordially, pwinkler@palaceresorts.com

South Lake Tahoe, California
Reviewed 2 weeks ago

We went with a group of 16 from the Lake Tahoe and stayed for 10 days. The amenities were great and the staff was exceptional. The lobster dinner was fabulous and the Italian Restaurant saw us more than once. Some of our favorites were Ignacio (Pool Bar), Paul and Jose Luis, and Elfega (Lobby Bar), Teodoro (Room Service), Yesenia and...

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Thank maureen4600
pwinkler, General Manager at Sun Palace, responded to this review

Your group was enchanting! Being a smaller entity, we are well set up for what we call "social groups" such as the one you favored us with. These patrons can and then cannot be all together. So while still being a group, there are times when you want to huddle and they are times when each one goes their separate...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $497 - $928 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
TripAdvisor is proud to partner with Orbitz, BookIt.com, Expedia, Cancelon, Hotels.com, Travelocity, Booking.com and Jetsetter so you can book your Sun Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace
Hotel Style:
#6 Romantic Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Spa Hotel in Cancun
#17 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sun Palace staff and other travellers.
607 questions
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Questions? Get answers from Sun Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 519 has a larger balcony with a day bed!”
  • View from room 519 balcony!
 of 5 bubbles 354jaclynb, 4 Dec 2016 | Read review
“most rooms overlook either beach or lagoon.”
 of 5 bubbles Maxandsambc77, 4 Dec 2016 | Read review
“Large balcony”
 of 5 bubbles Ernestsworld, 3 Dec 2016 | Read review
“Rooms on higher floor have better view we upgraded to have a corner position with balcony on 7 th floor”
 of 5 bubbles , 1 Dec 2016 | Read review
“The balcony on the side of the beach was an amazing view.”
 of 5 bubbles rodray666, 25 Nov 2016 | Read review
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