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Sun Palace

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1 room 2 adults 0 children
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Sun Palace
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5,837 Reviews from our TripAdvisor Community

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Showing 5,125: English reviews
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Mount Pleasant, South Carolina, United States
Reviewed yesterday NEW

What a beautiful, clean, friendly, adult resort. The food was amazing - especially the dinners. All the staff made us feel right at home. This is a time-share resort, but we heard that all the hotels are now. HOWEVER, we told them we weren't interested, to please not call us, and they didn't. They respected our feelings and thoughts and...

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Thank Lael K
Boston, Massachusetts
Reviewed yesterday NEW

Loved this place. Especially Gustavo the resident sommelier. He was wonderful! We met him at the wine tasting event which was one of our favorite activities and then he was kind enough to give us a private tequila tasting next time our group of four ran into him! He was friendly and knowledgeable and obviously very passionate about his job....

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Thank Kponn
Reviewed yesterday NEW

I cannot say enough about our experience at Sun Palace. We had a really rough trip to Cancun due to cancelled and delayed flights and ultimately did not arrive until around midnight. The front desk staff was extremely friendly and helpful after our hectic day. We booked our trip through a friend's timeshare and paid our all-inclusive fees in advance...

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Thank Alexis R
Elk Mound, Wisconsin
Reviewed 2 days ago NEW

We stayed for our fifth time at Sun Palace in four years. As always it was amazing. Having been there so often we have gotten to know the staff. It was sad to see that some had left but there were many that recognized us right away and came up to say welcome home. Jose Daniel, Augustin, Fresha, Jesus, Beatrix,...

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Thank John L
Manassas
Reviewed 2 days ago NEWvia mobile

Wonderful visit to the Sun Palace. From arrival to departure a beautiful visit. The property is well maintained, peaceful and gorgeous ~ everyone was fantastic ~ so many gave us excellent care but Alejandro took awesome care of us on the beach, introduced us to the 'dirty monkey' yummy drink and provided excellent service, care and attention. Our morning buffet...

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Thank Lavertykt
Reviewed 2 days ago NEW

My boyfriend and I went for a week during Feb 2017, and had a fantastic time. The hotel was gorgeous, clean, and views were amazing. We were able to upgrade to a better ocean view for a very reasonable price. The food was mediocre, which I think is to be expected. Breakfast was outstanding, and we did find a great...

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Thank Lauren B
Reviewed 3 days ago NEWvia mobile

We had a fabulous week at the Sun Palace. Jussif at the Italian restaurant was awesome - great service (wonderful wine sommelier tooo) graciously made recommendations to match the wonderful cuisine and attended to our every need. Our room was spacious and clean but we spent most of our time enjoying the beautiful property - pools and beach. Araceli at...

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Thank Keith L
Minnesota
Reviewed 6 days ago NEW

Overall we liked the location/size/amenities of this resort, however, there are definitely some areas that could use improvement. Check-In - We were concierge-level and there was a bit of confusion when we tried to check-in at 3pm. Eventually, we were taking upstairs to the Concierge where we checked in. However, our room wasn't available so they told us to go...

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Helpful?
Thank beachluvr13
pwinkler, General Manager at Sun Palace, responded to this review

A very discerning customer. I like that. Read through most of your previous reviews. You certainly travel a lot! What worries me is your comments on the service. In most cases our staff are who save the day. But will certainly look into this. I do apologize for the inconveniences you encountered and will look into every one of your...

Johnstown, Colorado
Reviewed 6 days ago NEW

We recently returned from a week stay at Sun Palace on the Cancun hotel strip. This is a small resort on the beach with the sound of the water audible everywhere. The hotel is spotlessly clean, the rooms spacious and comfortable, the food great, and the staff absolutely wonderful and provided excellent service!!! We booked a photo session with DreamArt...

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Thank Phll B
pwinkler, General Manager at Sun Palace, responded to this review

It is great to be in our patrons' favor. We hope to maintain this status for the longest time. I agree on Dream Art photography. They are on the pricey side but worth it. Thank you so much for enjoying Sun Palace. Looking forward to 2018! pwinkler@palaceresorts.com

Sonora, California
Reviewed 6 days ago NEW

Second stay at Sun Palace. This is a very relaxing place. Adults only but still some activities that make it active and fun. Volleyball - pool and beach - music, bocce, horseshoes, etc. Two pools, one is quieter and one more active. Inside is a nice lounge with ping pong, games like Jenga, Connect Four, etc. and TV's and music....

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Helpful?
Thank BuzzinaroundSandy
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for returning! You are well on your way to becoming a regular. I am not sure this is politically correct but through your comments one can see you are a very loving couple. So great! And to boot, you hit it right on the dot: Salma has been recently incorporated to our PR team. She is a petite...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $501 - $855 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace
Hotel Style:
#6 Romantic Hotel in Cancun
#10 Top resorts Hotel in Cancun
#11 Luxury Hotel in Cancun
#11 Spa Hotel in Cancun
#11 On the Beach Hotel in Cancun
#17 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sun Palace staff and other travellers.
683 questions
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Questions? Get answers from Sun Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I'd recommend the higher floors - just for a better view of the ocean and area.”
 of 5 bubbles LaelK, 27 Mar 2017 | Read review
“All rooms have an ocean view”
 of 5 bubbles Kponn, 27 Mar 2017 | Read review
“We have only stayed in the Concierge level rooms but I have not heard of any that are not perfect”
 of 5 bubbles J1548VUjohnl, 26 Mar 2017 | Read review
“Lower floors near the lobby are loud at night, sound travels from the night time music activities right to your room.”
 of 5 bubbles laurenbU7337MX, 26 Mar 2017 | Read review
“Concierge level rooms are a great upgrade.”
 of 5 bubbles phllb, 22 Mar 2017 | Read review
5 of 5