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Sun Palace

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1 room 2 adults 0 children
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Sun Palace
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5,877 Reviews from our TripAdvisor Community

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Showing 5,162: English reviews
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Jeff a
Reviewed 2 days ago NEW

My wife tana and I stayed there for 8 night, great place, met some great people from NY,Iowa, Boston and the U.K. I would give this place an 8 out 10. Hotel credits are a bit confusing, and it rained a few days, but all good and yes I would go back... loved the pool volleyball, kept me sober.... Jeff...

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Thank Jeff A
Reviewed 3 days ago NEW

Everything was very good, there were only a couple of things. The first one being that the hotel gives you resort credit depending on the nights you stay, this credit you can use it on several things like tours, hotel spa, hotel store, etc. We decided to use our credits on a Romantic Dinner and Chichen Itza tour. The Romantic...

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Helpful?
Thank Olga G
pwinkler, General Manager at Sun Palace, responded to this review

I agree with you wholly on the issue of the tour. On that particular date a longer stay is in order and logical. As to the food, we'll have a chat with this purveyor. Your comments are of great help. Happy that for the most part your stay was good and hoping to serve you once more to provide the...

Reviewed 3 days ago NEW

Everything is great, the eployees, the service, the food, the drinks. And specially the attention of Samuel López Coronado at the front desk, who help us with an upgrade, also the service at the restaurants, this place is great. We are hoping to come back. The only bad comment was the attention of the Concierge, he is the only man...

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Helpful?
Thank Carlos P
pwinkler, General Manager at Sun Palace, responded to this review

If our guests deem their stay as amazing it should be so all the way. I am frustrated that you got bad service from the concierge and apologize profusely. However I am glad that you have decided to return. Please let us know beforehand to render the best possible service commensurate with your expectations. My warm regards, pwinkler@palaceresorts.com

Appleton, Wisconsin
Reviewed 3 days ago NEW

As usual, we experienced incredible, personalized service. First, I need to recognize some people who were outstanding: Nancy Salazar, who helped us activate our resort credits and was a warm, welcoming face on our arrival. We generally ate at the Alamo, and found Omar, Ricardo, and all of the waitstaff top notch at service and general kindness. Our first night,...

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Thank Mary B
pwinkler, General Manager at Sun Palace, responded to this review

A great stay marred by someone who doesn't follow indications. We are very careful of every aspect of hygiene. We want our guest to feel totally secure in their experience, be it at restaurants or any place in the resort. That goes for rooms just as strictly. I do apologize. Rest assured the strongest measures will be taken. We spend...

Glasgow, United Kingdom
Reviewed 4 days ago NEWvia mobile

Just had a wonderful meal.at the Italian Restaraunt at the Sun palace, food was great and our experience was made even better by the excellent service provided by Ana our waitress. Ana has exceptional people skills and went out of her way to make our dining experience the best a 10 out of 10 great food and service of the...

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Helpful?
Thank ldizzy27
pwinkler, General Manager at Sun Palace, responded to this review

Good to read this. I hope the overall experience was just as good. It is definitely the people that make this resort worthwhile. Please repeat your visit. Cordially, pwinkler@palaceresorts.com

Vancouver, British Columbia
Reviewed 5 days ago NEW

Our favourite part of our honey moon stay was the activities we did with the Entertainment Employees (the volley ball especially!)- in particular Antonio, Pedro, Filipe, and the DJ Omar. They were the highlights for us and made our time at the Sun Palace extra special. Also, the servers Damian and Cruz in the buffet restaurant were SO accommodating and...

Review collected in partnership with this hotel
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Thank Hannahsemlitch
pwinkler, General Manager at Sun Palace, responded to this review

It is a pleasure to read your lines. We'd be very upset if we didn't have extremely happy honeymooners. The trip of a lifetime. Thank you for choosing Sun Palace as your Honeymoon venue. We are confident that we will be a permanent memory for the rest of your lives. Our very best wishes, pwinkler@palaceresorts.com

Baltimore, Maryland
Reviewed 5 days ago NEW

Everything was amazing! Food, drinks, room, entertainment, all great!!! We were overly satisfied by the staff and their hospitality, efficiency, and service. We will definitely return for another visit.

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Thank leleadingham
pwinkler, General Manager at Sun Palace, responded to this review

Short and meaningful. It wold be terrible the other way around. Thank you for choosing Sun Palace and for reviewing so that other vacationers might take us into account. We will be very happy to see you return. pwinkler@palaceresorts.com

Rio Linda, California
Reviewed 5 days ago NEW

We had a blast at this hotel… The The service was fantastic and food was great..the view from the room was gorgeous....it was our first time at an all inclusive resort and it was definitely worth it and will be back...

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Thank Larajv
pwinkler, General Manager at Sun Palace, responded to this review

It is quite unique to read that you had a "blast". No complaints on our part so it must have been a very personal affair. One would associate "blast" with rowdiness but I believe you have given it new meaning at least for myself. We are always eager to know that our patrons had a happy few days. That´s what...

Warrington, Pennsylvania
Reviewed 5 days ago NEW

From the moment we stepped into the Sun Palace everything exceeded our expectations. The staff went above and beyond to accommodate our large group. The food was excellent, the room was beautiful and clean, pool & beach area were relaxing and well kept. But what really makes this place perfect is the friendly staff and personal attention. Would definitely recommend...

Review collected in partnership with this hotel
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Thank joannr256
pwinkler, General Manager at Sun Palace, responded to this review

Most kind words! If we have anything to brag about it is our staff. They consistently deliver friendly and efficient service. Our rooms are well kept and of luxurious size with great views. And the food is good as are the drinks. So its a no worry all enjoy vacation as you have deemed fit to relate. Best regards, pwinkler@palaceresorts.com

Independence, ky
Reviewed 5 days ago NEW

Entertainment staff were amazing. Rodolfo in the buffet will go out of his way to help you. Elise is by far the worst cook on the planet. She almost single handedly made me not want to eat at the buffet. She was the only blemish on an otherwise perfect vacation. We will definitely come back. Most likely this year! Cannot...

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Thank LonClark

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $480 - $835 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace
Hotel Style:
#6 Romantic Hotel in Cancun
#10 Top resorts Hotel in Cancun
#10 Spa Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Luxury Hotel in Cancun
#17 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sun Palace staff and other travellers.
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Questions? Get answers from Sun Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“President room”
jeffaE6145BU, 22 Apr 2017 | Read review
“All of the are great, but we choose a suite at concierge level. Great!!”
carlospN1193DV, 21 Apr 2017 | Read review
“All of the rooms are ocean view. Some overlook the main pool/beach area, and that can be a bit noisy in the evening, but it's good/fun noise! ”
marybN8859PJ, 21 Apr 2017 | Read review
“Ask for the upgrade to concierge.”
LonClark, 19 Apr 2017 | Read review
“Very nice and clean.”
O3435ZSmichaelk, 19 Apr 2017 | Read review
5 of 5