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Sun Palace

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Traveller (7824)
Room & Suite (2062)
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Overview
  • Excellent75%
  • Very good18%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“oriental lounge”(189 reviews)
“steak”(866 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Additional information
Offers from Sun Palace
Special Offer: Package Deal
Hotel deals
Offers from Sun Palace
Special Offer: Package Deal
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Rooms
11 Jun.12 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (6,574)
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5,780 results
Traveller rating
4,173
1,129
337
90
51
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LanguageEnglish
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4,173
1,129
337
90
51
Show reviews that mention
All reviewsthe concierge leveloriental loungesteakel alamopablo winklerla trattoitalian restaurantlobby baralamo restaurantroom serviceconcierge dinnerour honeymoonchef's dinnerresort creditactivity poolfire showdinner on the beach
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1 - 5 of 5,780 reviews
Reviewed 2 days ago via mobile

We arrived in Cancun 10 days a go and have had the most perfect break whilst being guests at the Sun Palace. This hotel is like no other all inclusive I have ever checked into. The staff go above and beyond and always make you...More

1  Thank Charlotti90
Response from GM_At_HotelZone, e-Concierge at Sun PalaceResponded 2 days ago

Dear Charlotti90, The promise of your return is reason enough to keep working harder, focused on our guest's satisfaction and improving our service to ensure your next visit will completely surpass all of your expectations. Thank you so much for choosing Sun Palace and taking...More

Hotel's Favourite
Reviewed 22 October 2017

We have always been happy with our numerous stays at this hotel. Somehow, this stay was even better than ever. The staff go far out of their way to accommodate your every need. We just want to thank all the numerous managers and staff for...More

Review collected in partnership with this hotel
20  Thank Barry100085
Response from GM_At_HotelZone, General Manager at Sun PalaceResponded 24 October 2017

That's our commitment, improve everyday to ensure your next visit will be even better. Thank you for your kind comments! I am also grateful to know about the recognition you give to our staff members. Without them, we would be unable to accomplish our goals,...More

Reviewed 2 days ago

We are Palace members, have been going to the Palace hotels since 2001. This stay was very special thanks to the wait-staff, housekeeping which keeps everything clean and orderly. There are NO cons in this review due to Samuel, Corrina, Jayro, and Shady. A special...More

1  Thank CassieTerry
Response from GM_At_HotelZone, e-Concierge at Sun PalaceResponded 2 days ago

Dear CassieTerry, Thank you so much for your kindness! As you mention, there is a very important task being done behind the scene, and our departments of public areas and housekeeping are in charge of it. Making sure everything is spotless at all times. They...More

Reviewed 3 days ago

Recently returned from a stay at Sun Palace. The pool was relaxing, and the food excellent (especially the ham at breakfast). The staff was incredible, Aurelia, Frida, Chantel and Roberto took excellent care of us at every meal.More

2  Thank jward600
Response from GM_At_HotelZone, e-Concierge at Sun PalaceResponded 2 days ago

Dear jward600, We are truly pleased to learn about your recent experience at Sun Palace, thank you so much for taking the time to share your feedback with us and most importantly, thank you so much for trusting us and choosing us. We work very...More

Reviewed 4 days ago via mobile

We have stayed at Sun Palace several times and we will continue to go back. From the moment you arrive at the hotel you are taken care of. Everyone goes out of their way to insure that you have everything you want or need. Although...More

3  Thank mplevin1968
Response from GM_At_HotelZone, e-Concierge at Sun PalaceResponded 2 days ago

Dear mplevin1968, We would like to thank you for choosing Sun Palace and also for taking the time to share your quite positive feedback with us. We are always happy to learn about our guest's experience and use this information to improve and serve you...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Beachfront
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
USD 354 - USD 648 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Spa Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 354 - USD 648 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Spa Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (7824)
Room & Suite (2062)
Pool & Beach (1633)
Dining (1051)
Amenities (90)
Business Centre & Event Rooms (32)
Family and Play Areas (27)
Questions & Answers
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Philipwoodw
21 May 2018|
AnswerShow all 2 answers
Response from GM_At_HotelZone | Property representative |
Dear Philipwoodw, Thank you so much for choosing Sun Palace. Please note our rooms do not have USB Ports directly on the walls. Should you require further assistance please do not hesitate in contacting us... More
0
Votes
Google Translation
Keiran B
18 May 2018|
AnswerShow all 8 answers
Response from GM_At_HotelZone | Property representative |
Thank you so much for sharing your concerns with us Keiran B, it will be a pleasure to host you at Sun Palace, we hope to choose us. Also, please note that due to the tropical weather in Cancun, forecasts are usually... More
2
Votes
Google Translation
Keiran B
14 May 2018|
AnswerShow all 3 answers
Response from GM_At_HotelZone | Property representative |
Dear Keiran B, Thank you so much for contacting us and sharing your question with us. Usually, as long as the sporting event is not a Pay Per View, we should have it available since we have many sports channel at our lobby... More
1
Vote
Room Tips
"Ocean View"
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"Order whatever you want, whenever you want it from room service"
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"Top floor doesn't have as big of an awning as the lower floors, only an issue when it rains."
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"Don’t use the whole bottle of bubble bath in the hot tub lol"
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