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The Westin Resort & Spa Cancun

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The Westin Resort & Spa Cancun
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2,948 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Resort & Spa Cancun
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Showing 2,433: English reviews
Guildford, United Kingdom
Reviewed 1 March 2014

I was told by a regular traveller to Cancun that the Westin was part of a group of early developments of this area (the 'Hotel Zone') hence they chose the best part of the beach! I agree. It's softly shelving, no rocks etc, and the colour of that water?...it's stunning.. the waves are quite strong all along this coastline though...

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Helpful?
Thank GTA2013
The_Westin-Cancun, Guest Service Coordinator at The Westin Resort & Spa Cancun, responded to this review

Dear Guest: Thank you for posting your review. We are pleased to hear you enjoyed your stay with us. We are indeed refurbishing our floors but it is a long process. We recommend you to try the Sea and Stones restaurant on your next visit. We hope to welcome you back again in the future. Thank You The Westin Resort...

Reviewed 26 February 2014

We check out tomorrow. We weren't going to review this at all because really, we didn't have a bad time...until tonight. We read other reviews before leaving, but we didn't think too hard on it as we were booking a trip 1 day in advance and didn't much care what we were staying in for a quick 4 day get...

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Helpful?
4Thank Humblerootswellness
The_Westin-Cancun, Guest Service Coordinator at The Westin Resort & Spa Cancun, responded to this review

Dear Guest: Thank you for taking the time to post your review. We are sorry to hear your experience. The Westin Resort and Spa Cancun is not an all inclusive resort however we do offer the all inclusive package for our guests. We apologize for the shortage in service you experience during your stay with us. Let us assure you...

Reviewed 25 February 2014

This was a terrible hotel.......The only thing I enjoyed about this vacation is the SUN!!! Beach was pretty, however the hotel was DIRTY and STINK!! Thank GOD we didn't get all inclusive, we went out to eat. Never again in my life!!!

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Helpful?
3Thank Diane526
The_Westin-Cancun, Guest Service Coordinator at The Westin Resort & Spa Cancun, responded to this review

Dear Guest: We appreciate taking the time to post your review. Please, let us apologize for the shortage in service you experience. We hope you allow us to contact you privately to hear more about your experience. Best Regards! The Westin Resort and Spa Cancun Team

Medford, New Jersey
Reviewed 24 February 2014

This was a great hotel for a short getaway. I would definitely recommend the Royal Beach Club, as the rooms have patios overlooking the ocean. The rooms are quite nice, and very clean. We were especially surprised by how friendly the staff was. Everyone we met seemed genuinely nice. The breakfast that is complimentary was really excellent. Hats off to...

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Helpful?
Thank mary lou j
The_Westin-Cancun, Guest Service Coordinator at The Westin Resort & Spa Cancun, responded to this review

Dear Guest: Thank you for posting your review. We are glad to hear you enjoyed your time with us and that you had an opportunity to relax with the Heavenly Spa services. We appreciate your thoughts regarding our colleague. We look forward to welcome you back again. Thank You The Westin Resort and Spa Cancun Team

Seattle, Washington
Reviewed 24 February 2014

We chose to spend the last night of a 3 week trip in which we explored Chiapas and the Yucatan at the Westin. We wanted access to a nice beach and to be close to the airport. We had a great afternoon drinking beer and wine in the ocean. As we had a cooler I made a run to the...

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Helpful?
Thank CEOCAN
The_Westin-Cancun, Guest Service Coordinator at The Westin Resort & Spa Cancun, responded to this review

Dear Guest: Thank you for taking the time to post a review. We appreciate that you chose us for your last night of vacation. We are sorry to hear your experience with us, we assure you that your comments are very important to us. We look forward to an opportunity in the future to improve your impression. Thank You The...

Reviewed 20 February 2014 via mobile

We thoroughly enjoyed our stay. (Jan 12-17th)We upgraded to an ocean view room at the "Royal Beach Club" . We used the spa and tennis courts that were both well maintained. clean rooms, great view and friendly staff. I would stay here again for sure!

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Helpful?
1Thank Emser71
The_Westin-Cancun, Guest Service Coordinator at The Westin Resort & Spa Cancun, responded to this review

Dear Guest: Thank you for leaving your review. We are pleased to hear you enjoyed your time with us and that you had the opportunity to play a match at our tennis courts. We hope to welcome you back again. Thank You The Westin Resort and Spa Cancun Team

NYC
Reviewed 19 February 2014

I called several days prior to checkin to ask for a Royal Beach Club upgraded room (I booked on SPG points) and was ready to provide a credit card to pay for the $60 upgrade. I was told that they couldn't take my card over the phone since this was a SPG booking, and that there should be no problem...

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Helpful?
Thank litetravellerNYC
The_Westin-Cancun, Guest Service Coordinator at The Westin Resort & Spa Cancun, responded to this review

Dear Guest: Thank you for taking the time to leave your review. Let us offer our sincere apology for the inconvenience during your stay. Your comments are very important to us because they allow us to continue growing and improving our service. Unfortunately the upgrade is based on availability and can not be confirmed until arrival. We hope you give...

New York City, New York
Reviewed 19 February 2014

The Westin on the surface is beautiful resort. The pools are nice the views are nice and the staff is very friendly. We did Royal Beach Club and had a ground level room. The room was very nice and clean. Being on the ground level you get a extra patio with loungers and the hammocks are just steps away. The...

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Helpful?
1Thank Ryan B
The_Westin-Cancun, Guest Service Coordinator at The Westin Resort & Spa Cancun, responded to this review

Dear Guest: Thank you for posting your review. We are glad to hear you enjoyed your time in the Royal Beach Club, we are sorry to hear about the inconveniences you had during breakfast. Be assured that we will pass these comments to Food and Beverage management to prevent this occurring in the future. We hope to welcome you back...

Shoreview, Minnesota
Reviewed 18 February 2014

This was our third stay at this location and it was as wonderful as the other two. Great Staff and amenities. Our room had a perfect ocean view and the grounds were immaculate. While the wait staffs at all the restaurants were friendly and attentive the actual food service was slow, however there was the option for a full buffet....

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Helpful?
Thank Peter P
The_Westin-Cancun, Guest Service Coordinator at The Westin Resort & Spa Cancun, responded to this review

Dear Guest: Thank you for posting your review. We are pleased to hear you enjoyed your getaway from the cold. We appreciate your comments regarding our colleague Cecilia, we will let her know your thoughts. We hope to welcome you back again and enhance your Westin experience. Thank You The Westin Resort and Spa Cancun Team

New York City, New York
Reviewed 18 February 2014

The hotel is conveniently located only 10 minutes away from the airport. I liked this because I was immediately able to get to the beach upon my arrival instead of spending it in a car driving for awhile through cancun. The room was clean and the bed was comfortable. The beach was just stunning and it is well kept. We...

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Helpful?
Thank Leslie H
The_Westin-Cancun, Guest Service Coordinator at The Westin Resort & Spa Cancun, responded to this review

Dear Guest: Thank your for posting your review. We are pleased to hear you enjoyed the Couples Massage for Valentines Day at the Heavenly Spa. Be reassured that your comments regarding the service will be pass to the Food and Beverage Management. We hope you can give us an opportunity to enhance your Westin experience. Thank You The Westin resort...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Spa
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Lounge endlessly at our glorious private beaches and four outdoor pools. Pamper yourself at the luxurious Heavenly Spa by Westin™. Or pick up the pace with countless water sports, plus tennis, golf, a top-notch gym, and fascinating local tours and day trips. ... more   less 

Additional Information about The Westin Resort & Spa Cancun

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $179 - $420 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
Number of rooms: 379
Reservation Options:
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Also Known As:
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin
Hotel Style:
#37 Luxury Hotel in Cancun
#44 Spa Hotel in Cancun
#46 Top resorts Hotel in Cancun
#52 Romantic Hotel in Cancun
#52 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Resort & Spa Cancun staff and other travellers.
281 questions
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Questions? Get answers from The Westin Resort & Spa Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view rooms are very nice. Great to wake up to a view of Ocean.”
 of 5 bubbles guirod85, 26 Feb 2017 | Read review
“Get a room with an sea view. Not much to see on the other side.”
 of 5 bubbles MichaelW598, 26 Feb 2017 | Read review
“.Ask for upgrade to Beach Club if available”
 of 5 bubbles chasman2014, 23 Feb 2017 | Read review
“Request Royal Beach Club Room and get it in writing before your arrival”
 of 5 bubbles Antonio8069, 20 Feb 2017 | Read review
“There is either a lagoon or ocean view. Most rooms do not have a balcony.”
 of 5 bubbles frankiekSeattle, 18 Feb 2017 | Read review
5 of 5