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The Westin Resort & Spa Cancun

CancelonUSD 251*
View Deal
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 335*
USD 251*
Great Deal
USD 335*
USD 268*
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The Westin Resort & Spa Cancun
The Westin Resort & Spa Cancun
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3,092 Reviews from our TripAdvisor Community

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Showing 2,543: English reviews
Start your review of The Westin Resort & Spa Cancun
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Livermore, CA, United States
Reviewed yesterday NEW

Great Westin property.Great location. Good shopping and food at the mall.Very neat and clean room. Great beach. Our first room was not in a great location on the property. I asked to be moved. They did move us to a wonderful located room. All the staff was over the top.Personable and very attentive.The food and drinks at all the Westin...

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Helpful?
Thank Curtis G
Reviewed yesterday NEW

We spent a week in Playa del Carmen area and wanted a hotel to spend a few extra nights in Cancun. Checkin process was very easy and were able to accommodate early access to our rooms. We were in the Royal Beach Club building which was even more relaxed than what I saw in the regular hotel. My only complaint...

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Helpful?
Thank Kevin J
Los Angeles, California
Reviewed 2 days ago NEWvia mobile

Me and my friend stayed here one night before our flight back to LA and wish we had stayed here the whole week! the beach was pure white and huge! there was construction at the hotel but it was done by 5 PM and not really noticeable. probably the reason for lower rate we got..the staff was all super friendly...

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Helpful?
1Thank thedancingfire
Reviewed 2 days ago NEWvia mobile

Well from the start the reception was lukewarm and made me feel very unappreciated as a loyal spg member. The rooms were humid and a fault with the air con meant everything felt damp. The door to the bathroom would not shut without a large slam, and the bath was too small with a painful marble lip, the shower was...

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Helpful?
Thank weareallovines
cincinnati
Reviewed 2 days ago NEW

This place is large , by the ocean, and has many water options but is currently under some construction. I basicly watched television and slept there as my room stayed damp even though the air blew plenty cold. Room 2311 definitely has some sort of humidity problem and because of this I could NOT recommend this property.

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Helpful?
Thank jeffh1952
The_Westin-Cancun, Guest Service Departmen at The Westin Resort & Spa Cancun, responded to this review

Dear Jeffh1952 My name is Luz Ruiz , Guest Service Coordinator of the Westin Resort. Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet the expectations. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable...

Vercelli, Italy
Reviewed 2 days ago NEW

I will give this hotel 2 stars for the staff in the restaurant's as I really didn't like thishotel. We where unaware of the maintenance taking place and when we complained to the manager on the front desk he made it plain that it is all stated on the website. When my husband said if he could show us where...

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Helpful?
Thank Nikky63N
The_Westin-Cancun, Guest Service Coordinator at The Westin Resort & Spa Cancun, responded to this review

Dear Nikky63N My name is Luz Ruiz, Guest Service Coordinator of the Westin Resort Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet the expectations .One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information...

Plano, Texas
Reviewed 3 days ago NEWvia mobile

After reading some reviews, we were a little concerned that the hotel might not meet our expectations and we made this known to the front desk upon checkin. They were extremely honest and reassured us that a large section of the hotel was undergoing renovation and that they would show us several rooms that had already been renovated. The first...

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Helpful?
Thank gordonrussellcastro
Dallas, Texas
Reviewed 1 week ago

We always have a great time at this hotel. The Royal Beach Club is a quieter section with upgraded rooms and very personal service. Beach and pool are quiet and great. Helpful service in the small breakfast dining area and on the beach from Vincente and Marco. Wonderful! Some of the hotel is under renovation but not a big distraction.

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Helpful?
Thank JScottT7
Baltimore, Maryland
Reviewed 1 week ago

My husband and I stayed 4 nights and 5 days in early May and had a wonderful time!!! Yes, the hotel is undergoing renovations but it wasn't a big deal (at least it wasn't to us). We stayed at the Royal Beach Club and a wonderful, private balcony view of the lagoon. The room and bathroom were dated and average...

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Helpful?
Thank kafarling
The_Westin-Cancun, Guest Service Coordinator at The Westin Resort & Spa Cancun, responded to this review

Thank you for your feedback, my name is Luz Ruiz , Guest Service Coordinator . We appreciate you taking the time to post such positive comments - it’s always great to hear that our guests enjoy themselves during their travels. We recently have undergone an extensive renovation and we are glad to see that our efforts were worth it. You...

Queretaro, Mexico
Reviewed 1 week ago

The hotel is average rooms doesn´t have balcony, pool is too small, you can´t wash the sand from your feet coming from the beach but the location on the beach is gorgeus the lobby entrance to the rooms is just horrible.

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Helpful?
1Thank DavidM11
The_Westin-Cancun, Guest Service Coordinator at The Westin Resort & Spa Cancun, responded to this review

Dear Ms. David , My name is Luz Ruiz, Guest Service Coordinator. Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet the expectations. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Spa
  • Free Parking
  • Bar/Lounge
  • Pool
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Lounge endlessly at our glorious private beaches and four outdoor pools. Pamper yourself at the luxurious Heavenly Spa by Westin™. Or pick up the pace with countless water sports, plus tennis, golf, a top-notch gym, and fascinating local tours and day trips. ... more   less 

Additional Information about The Westin Resort & Spa Cancun

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $171 - $403 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
Number of rooms: 379
Reservation Options:
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Also Known As:
Westin Resort And Spa Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin
Hotel Style:
#38 Luxury Hotel in Cancun
#47 Spa Hotel in Cancun
#48 Top resorts Hotel in Cancun
#52 Romantic Hotel in Cancun
#55 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Resort & Spa Cancun staff and other travellers.
300 questions
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New York City, New York

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Questions? Get answers from The Westin Resort & Spa Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms above 2nd floor for a view”
494curtisg, 24 May 2017 | Read review
“We enjoyed the Royal Beach Club rooms.”
kafarling, 18 May 2017 | Read review
“Not sure about it”
DavidM11, 17 May 2017 | Read review
“Make sure you go to a "All-Inclusive" hotel in Cancun. The restaurants are overpriced to the max!”
stargazerartist, 16 May 2017 | Read review
“The view on lagoon has beautiful sunsets.”
  • Sunset from the room to lagoon
onova2014, 7 May 2017 | Read review
5 of 5
Cancelon
USD 251* /night
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Bookit.comUSD 335
Expedia.comUSD 268
Hotels.comUSD 268
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*Disclaimer
Prices are for 1 room, 2 adults
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