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The Westin Resort & Spa Cancun

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The Westin Resort & Spa Cancun
The Westin Resort & Spa Cancun
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2,823 Reviews from our TripAdvisor Community

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Showing 2,325: English reviews
Bakersfield, California
Reviewed 2 days ago NEWvia mobile

This resort is one of the first ones on Hotel Row in Cancun. It is very beach oriented with the pools, bars, restaurants and chairs. Every where we went, the staff treated us like special guests. The downstairs restaurant was fantastic- dining with the waves.

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Helpful?
Thank Dianne H
Hyderabad, India
Reviewed 3 days ago NEW

I was on vacation with my wife for my birthday and our anniversary. The facilities and staff were amazing. A big shout out to the Front Desk team, the Guest Services and the Concierge desk - especially to Delia C.

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Thank Arnab C
San Francisco
Reviewed 3 days ago NEWvia mobile

Ocean view room had a great view, but the room was a mess. The air conditioning leaked so bad there was a constant freezing puddle covering about 1/8 of the hotel room floor. Ice cold water on the floor but little cold air from the vents. Bathroom door was so warped it was impossible to close without getting stuck in...

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Thank 7,268
Rome, Italy
Reviewed 3 days ago NEWvia mobile

Quiet, great staff, good food, wonderful pools, excellent spa- what's not to like? We ate on the property every evening- the food was very good at all the restaurants; breakfast buffet plentiful with lots of choices. Staff remember you- and treat you well. Not close to party central in Cancun- a plus for me, and no fake Caribbean atmosphere- also...

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Helpful?
Thank AnabelleRome
Edmonton, Canada
Reviewed 4 days ago NEW

I have stayed at many Westin Resorts and their sister hotels all around the world and this was by far " the worst Westin I have ever stayed at". If it was not a Westin, I would perhaps give it some slack, but when I check into a premium resort I do expect a level of cleanliness, great food experiences...

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1Thank Flightcanceled
Merthyr Tydfil, United Kingdom
Reviewed 5 days ago NEW

We arrived at the hotel in a rented car from the airport, which was only about ten minutes away, and was fairly straight-forward to get to. You're met by security who check your reservation and tell you to park in the carpark. Having come from an 11-hour flight from LGW, the walk up the fairy-lit-wrapped tree-lined hilled driveway, was very...

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Thank Suzie A
Adelaide, Australia
Reviewed 1 week ago via mobile

Stayed in the Royal Beach Club - excellent facilities, wonderful view from our room on the top floor. Superb service from Felix Ramirez - nothing was too much trouble for him, always happy and smiling - a real asset for the resort.

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Thank GeoffW_30
Houston, Texas
Reviewed 1 week ago

Room was OK and clean. Balcony overlooking the lagoon was a pleasant enough place to sit for a while. The hotel overall is a little dated in comparison to some of those further down the road towards town. It is also one of the furthest from the town, which admittedly places it beyond the rowdy spots. Bus service from near...

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Thank Larkamac
Oakland, Arkansas
Reviewed 1 week ago

I have stayed in Westin Hotels many times, but never experienced one so mediocre as The Westin Resort & Spa in Cancun; it was far below the standards I have experienced before from Westin. That said, let's start with it's good points, the staff. The staff was always friendly and helpful. The Concierge, Adrian. could not have been more helpful....

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Helpful?
Thank Susie A
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Susie A, Thanks for sharing your feedback. We're glad to hear that you found our associates to be helpful and attentive, nevertheless, it is regrettable that your stay with us did not meet the expectations that previous Westin Hotels have provided for you. One of the major purposes of online reviews is to highlight areas for improvement and your...

Melbourne, Florida
Reviewed 1 week ago

So I was only there for 18 hours, for work. Breakfast buffet was very good! Fruit was fresh, and the French Toast and scrambled eggs were amazing. The fitness center was very well equipped, comparable to any upscale hotel in the U.S. If getting a good workout is important while you are on vacation, this gym will fit the bill....

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Helpful?
Thank Bill B
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Bill B, Thanks for taking the time to share your comments. We're glad to hear that you enjoyed the delicious food of our restaurant El Palmar, the Westin Workout Fitness Studio and the facilities of the resort. As well, we appreciate your constructive comments to improve in our opportunity areas. It's good to hear that you had a relaxing...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Spa
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Lounge endlessly at our glorious private beaches and four outdoor pools. Pamper yourself at the luxurious Heavenly Spa by Westin™. Or pick up the pace with countless water sports, plus tennis, golf, a top-notch gym, and fascinating local tours and day trips. ... more   less 

Additional Information about The Westin Resort & Spa Cancun

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $193 - $1,050 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
Number of rooms: 379
Reservation Options:
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Also Known As:
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin
Hotel Style:
#36 Luxury Hotel in Cancun
#39 Spa Hotel in Cancun
#40 Top resorts Hotel in Cancun
#46 On the Beach Hotel in Cancun
#52 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Resort & Spa Cancun staff and other travellers.
250 questions
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Questions? Get answers from The Westin Resort & Spa Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The sea view rooms are amazing”
 of 5 bubbles 161arnabc, 7 Dec 2016 | Read review
“make sure it's a room with a balcony or patio”
 of 5 bubbles Flightcanceled, 6 Dec 2016 | Read review
“We went on hotwire.com to get this deal”
 of 5 bubbles 844suziea, 5 Dec 2016 | Read review
“Forget about a good room, don't go here!”
  • Blah
  • Dirty cracked tiles on floor
  • They added a fridge (costs extra unless for medical) placing it sideways in the room sticking ou
  • Dirty vents, antiquated decor
 of 5 bubbles SusieA302, 29 Nov 2016 | Read review
“chose the Royal Beach Club ocean view”
 of 5 bubbles cancngw, 27 Nov 2016 | Read review
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