We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

The Westin Resort & Spa Cancun

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
The Westin Resort & Spa Cancun
The Westin Resort & Spa Cancun
Panoramas (21)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,933 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 2,421: English reviews
Start your review of The Westin Resort & Spa Cancun
 Click to rate
Reviewed yesterday NEWvia mobile

First, the positive. My family and I stayed here for 7 days and had a very nice time. We were at the Royal Beach Club, which entitled us to free breakfast (same buffet every day- you can order an egg white omelet but they don't advertise it- I found out when I saw someone else with one) and free cocktail...

 Report
Helpful?
Thank Ben S
Somerset
Reviewed yesterday NEW

Location is at the southern end of the international hotel zone. There are a couple of restaurants within walking distance if you want to venture outside the hotel. Otherwise, the bus that goes up and down the strip is about one block north of the hotel entrance. The hotel's Arricefe restaurant is decent for dinner. The ala carte breakfast at...

 Report
Helpful?
Thank Joanne Pauline S
Los Angeles, California
Reviewed yesterday NEW

It hits you as soon as you step off the elevator on the 4th floor of the main building. It, well......stinks. In fact, its the carpets that stink. Very old and long past their due date. The Westin Cancun was once an impressive property, closest resort to the airport. Sadly, the property is in need of a major refurbishment. In...

 Report
Helpful?
Thank Antonio8069
hgoldman77
Reviewed 2 days ago NEW

I like this hotel for reasons I don't entirely understand. It needs paint, new carpeting, maybe new rooms, serious attention to accumulated grime on its marbled walls and floors and windows.TVs that get more English channels. And yet, it's got the heavenly bed, the Sheraton-Westin points, a complex of excellent if somewhat small swimming pools, and GOOD FOOD at its...

 Report
Helpful?
Thank hgoldman77
Berlin, Germany
Reviewed 2 days ago NEWvia mobile

I think they make a reasonable price for the stay at their hotel. The main buffet restaurant has a fine view over the white sandy beach & open emerald-blue sea. We were spoilt for choice when it came to a buffet-style breakfast. Furthermore, they served up a delicious meal at the Club lounge as well.

 Report
Helpful?
Thank Izabell L
London, United Kingdom
Reviewed 2 days ago NEW

We stayed at the Westin on our arrival in to Mexico, ahead of travelling in to the Yucatan peninsula the following day. it is a large hotel and we had a good room, overlooking the sea. It was clean and the staff we encountered were helpful and courteous. We didn't eat in the hotel, but had drinks which were fine,...

 Report
Helpful?
Thank owenrm0
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear owenrm0, Thanks for taking the time to share your feedback. It's good to hear that your guest room was to your liking, also that you found our staff to be helpful and courteous. Nevertheless, we regret to hear that your stay with us didn't meet your expectations. We appreciate your constructive comments and we're always working to offer the...

seattle
Reviewed 3 days ago NEW

We loved staying here. The staff was excellent. Very welcoming and friendly. Check in was smooth. Our room was spacious. Very clean. The bed was great! Nice TV. Several English speaking channels. It is great that they accept small dogs. We have a small poodle. Nice bathrooms with tub and shower. The beach there is awesome. Nice pool area. plenty...

 Report
Helpful?
Thank frankiekSeattle
Coeur d'Alene, Idaho
Reviewed 4 days ago NEW

I was a little hesitant to stay here after reading reviews on Tripadvisor. I have stayed at a lot of SPG hotels, many in Asia where everything is new and well taken care of, so some of the comments were a bit worrisome. As it turns out, this was one of my favorite stays! It is true the hotel is...

 Report
Helpful?
Thank JoseVargas100
Myrtle Beach, South Carolina
Reviewed 4 days ago NEW

We stayed here twice recently, once for four nights before we departed for Belize, and then another night on our way back to the Cancun Airport from Belize City. Our rooms were spacious and clean. The food was very good at the Sunset Grill Restaurant, and the breakfast buffet was good, although a little pricey at $20 US per person....

 Report
Helpful?
Thank gaminwoman
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear gaminwoman, Thank you very much for taking the time to share your experience with us. We're happy to hear that you had a great time in our resort and enjoyed your guest room, the delicious culinary offer of our restaurants, the relaxing treatments of our Heavenly Spa and the attentive service of our people. Thanks for your kind comments...

St Louis, MO
Reviewed 5 days ago NEWvia mobile

Beautiful hotel with blue pools in front of turquoise Caribbean waters. Lovely attendants that bring you yummy drinks and food. You can swim up to the bar to eat and drink. Dining at the hotel goes from better to best with a wide range of choices. Rooms are lovely with the oceanfront views. Staff are considerate, charming and really helpful....

 Report
Helpful?
Thank Macomo
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Macomo, Thanks for taking the time to share your comments with us. We're glad to hear that you had a wonderful getaway with us and enjoyed the beautiful nature of the Caribbean, facilities of the hotel, attentive service of our associates, and culinary offer of our restaurants and homemade ice creams. We truly appreciate your kind comments and we...

3,031 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (2003)
Viewed
Pool/Beach Area (474)
Viewed
Room/Suite (229)
Viewed
Hotel & Grounds (368)
Viewed
View from Room (141)
Viewed
Dining (111)
Viewed
Bathroom (76)
Viewed
Family/Play Areas (7)
Viewed
1:20
Videos (17)
Viewed
Other (580)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (940)
Viewed
Ambassador Suite (110)
Viewed
Amenities (153)
Viewed
Balcony (64)
Viewed
Beach (63)
Viewed
Deluxe (62)
Viewed
Junior Suite (53)
Viewed
Lagoon Pool (20)
Viewed
Main Pool (19)
Viewed
Pool 1 (6)
Viewed
Pool 2 (7)
Viewed
Pool 3 (4)
Viewed
Dining (155)
Viewed
Royal Beach club Pool (20)
Viewed
Royal Beach Club Room (56)
Viewed
The Hotel (148)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (88)
Viewed
Hotel & Grounds (35)
Viewed
Pool/Beach Area (20)
Viewed
Business Centre/Function Rooms (2)
Viewed
Dining (6)
Viewed
Room/Suite (8)
Viewed
View from Room (2)
Viewed
Bathroom (1)
Viewed
Family/Play Areas (2)
Viewed
Other (12)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cancun hotels
14.3 km away
Smart Cancun by Oasis
Smart Cancun by Oasis
#45 of 182 in Cancun
523 reviews
5.4 km away
CasaMagna Marriott Cancun Resort
6.0 km away
Sandos Cancun Luxury Resort
Show Prices
Show Prices
Show Prices
11.4 km away
Dreams Sands Cancun Resort & Spa
1.0 km away
GR Caribe by Solaris
GR Caribe by Solaris
#23 of 182 in Cancun
2,960 reviews
3.4 km away
Great Parnassus Family Resort
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Spa
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Lounge endlessly at our glorious private beaches and four outdoor pools. Pamper yourself at the luxurious Heavenly Spa by Westin™. Or pick up the pace with countless water sports, plus tennis, golf, a top-notch gym, and fascinating local tours and day trips. ... more   less 

Additional Information about The Westin Resort & Spa Cancun

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $158 - $409 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
Number of rooms: 379
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Expedia, Orbitz, Travelocity and Jetsetter so you can book your The Westin Resort & Spa Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin
Hotel Style:
#37 Luxury Hotel in Cancun
#43 Spa Hotel in Cancun
#46 Top resorts Hotel in Cancun
#51 On the Beach Hotel in Cancun
#52 Romantic Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Westin Resort & Spa Cancun staff and other travellers.
279 questions
Ask a question
1 month ago

See all questions (279)

Questions? Get answers from The Westin Resort & Spa Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request Royal Beach Club Room and get it in writing before your arrival”
 of 5 bubbles Antonio8069, 20 Feb 2017 | Read review
“There is either a lagoon or ocean view. Most rooms do not have a balcony.”
 of 5 bubbles frankiekSeattle, 18 Feb 2017 | Read review
“ocean view”
 of 5 bubbles NGraeff9942, 12 Feb 2017 | Read review
“We had an ocean view room, which was nice”
 of 5 bubbles hollieh490, 8 Feb 2017 | Read review
“Ocean side has beautiful views. First floor has arched tall ceilings.”
  • Looking out towards outside door.
 of 5 bubbles ossiemoore, 4 Feb 2017 | Read review
5 of 5