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Hyatt Ziva Cancun

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Hyatt Ziva Cancun
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2,317 Reviews from our TripAdvisor Community

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There are newer reviews for Hyatt Ziva Cancun
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Showing 1,922: English reviews
Prague, Czech Republic
Reviewed 3 days ago NEW

We arrived 2 days ago to Hyatt Ziva Cancun. Hyatt Ziva advertised, that they are a new level of All inclusive. Thats not true. There is many varieties of food, but really poor quality. Their orange juice is like chemical orange juice "Hohes C", if you are a vegetarian you will be more disapointed, because there is for example any...

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Helpful?
1Thank martin85883
Reviewed 4 days ago NEW

My husband and I traveled to the Hyatt Ziva Last week from Sunday-Friday and the whole experience was wonderful, excellent even perfect!! From the time we walked in the door until we had to leave everything from service, food, drinks environment and even price was wonderful-it is truly all inclusive and completely blew our minds and exceeded our expectations! We...

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Helpful?
Thank Robin G
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Robin, It was a great pleasure to host you during your recent stay, and we are glad that we managed to help you make it a pleasant one. We are much obliged for you nice comments regarding excellent service, good food and drinks as well as for the true service from the heart that you have been provided by...

Reviewed 4 days ago NEWvia mobile

We are still at hyatt ziva But wanted to give my thoughts We are staying in the club tower 2 bedroom suites all I can say is wow No the Butler Luis and Laura have gone ubove and beyond to make our stay amazing these 2 people work very hard at there job They both make sure you have what...

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Helpful?
Thank Nick B
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Nick, Thank you for taking the time to write your feedback. It is great to hear you are having a fantastic stay at Hyatt Ziva Cancun. We are glad we are able to exceed your expectations. Sincerely, with the Service from the Heart, Alexandre de Brouwer General Manager

Reviewed 4 days ago NEWvia mobile

What can I say, this is our 2nd time to Hyatt Ziva this year, and it's better than I remember. Everything went great from check in to check out. Everyone is working so hard to make your trip fantastic. I can't remember everybody's name but everyone always had a smile and eager to help and serve you. Luis, and Ceaser...

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Helpful?
1Thank Aidanryland
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Aidan, We were honored to have you back for another vacation, and are thrilled that we again managed to exceed your expectations. I am grateful that you recognized the hard work our associates put in to make sure each and every guest has an unforgettable experience. We are delighted that we got our selfs a loyal customer, and will...

Reviewed 4 days ago NEW

4th time in Cancun, great place, best food, great location! you can't find better place for vacation. 9 resturants I think, make sure not to waste your time on the French resturant, they have a dress code without a sign on the door!!!! sooooo many people comes in and they go back :)

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Helpful?
Thank Shari F
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Shari, It is truly gratifying to read that we were able to provide you with a wonderful time during your recent stay. We are truly honored that you chose us to provide you with the vacation you deserve, and we will be privileged to host you again here at Hyatt Ziva Cancun. Sincerely, with a Service from the Heart....

Philadelphia, Pennsylvania
Reviewed 5 days ago NEW

It was really excellent experinced I already recommended my friends They are going to go Hyatt ziva this month Foods was really good I ordered steak at my room That was too salty but meat was excellent That was just little problem Everything was excellent I will be there again within this year Thanks Hyatt ziva

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Thank seanseeouk
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Sean, It was a great pleasure to have you as our guest during your recent stay, and is delighting to read that it was an excellent experience. Thank you for your recommendation, will be a pleasure to have the chance to welcome you again in a near future. Sincerely, with the Service from the Heart, Alexandre de Brouwer General...

Quakertown, Pennsylvania
Reviewed 5 days ago NEW

the beach is where we like to be but it does not have enough umbrella's I do not like to be crowded in the tiki huts and prefer a more spacious spot with an umbrella. also we should have a news letter of the day with activities listed and the special drink for the day. which you do not have...

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Helpful?
4Thank Liz L
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Liz, We are grateful that we had the opportunity to host you during your recent stay, and are thrilled to read that it was a great experience overall. Thank you for your comments and suggestions, they have been forwarded to our Leadership Committee for their review. We hope to see you back for another great stay. Sincerely, with the...

New York City, New York
Reviewed 6 days ago NEW

We stayed at the Hyatt Ziva for a week in mid Nov. This place is stunning and there's a little of something for everyone. We traveled with a 2 year old toddler and it was very kid friendly everywhere. You really felt like you can do anything there and the staff is very helpful. The coffee shop was awesome...cappacinos were...

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1Thank Ms_Lingo
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Ms_Lingo, It was a pleasure to host you at Hyatt Ziva Cancun. We are pleased to read that it was a great stay overall, and that you enjoyed the coffee shop, Pasteles, Tres Cervezas and your accomodation. We hope we will have a chance to host you again soon. Sincerely with the Service from the Heart, Alexandre de Brouwer...

Reviewed 6 days ago NEWvia mobile

Awesome service, great restaurants, wide variety of food and drinks. Enjoyed the view of the room. Live entertainment was awesome too. Definitely going back! 24 hour room service, loved the pasteles dessert shop.

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Helpful?
Thank a420panda
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear panda, First of all, thank you for taking the time to share your feedback on TripAdvisor. We are thrilled to hear you had a great stay. Thank you for pointing out our great service and restaurants, as well as the food, views, entertainment, room service and Pasteles. We look forward to welcome you back soon. Sincerely, with service from...

Cleveland, Ohio
Reviewed 6 days ago NEW

Absolutely beautiful hotel. Staff were wonderful and made sure our stay was a fabulous experience. Pools and beach area were impeccable. Room was always clean, plenty of fresh towels, and the minibar was always stocked. We had an absolutely wonderful vacation here, and would very definitely come back to this hotel in the future. Highly recommend.

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Helpful?
Thank joanmr979
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Joan, It was a pleasure to welcome you here to Hyatt Ziva Cancun. We wish to thank you for your kind words. Our commitment as a team is to exceed our guests’ expectations and truly provide an unforgettable holiday, and it fills me with joy to read that we succeeded to do so during your stay. It will be...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Free Breakfast
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on a spectacularly scenic peninsula - surrounded by ocean on three sides - and designed in a tranquil village-like setting, Hyatt Ziva Cancun connects guests to the natural beauty of Cancun's coast with several unexpected delights along the way. ... more   less 

Additional Information about Hyatt Ziva Cancun

Address: Blvd. Kukulcan, Manzana 51, Lote. 7 | Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $493 - $1,278 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Ziva Cancun 4.5*
Number of rooms: 547
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Hyatt Hotels Corporation, Booking.com, BookIt.com, Odigeo and Priceline so you can book your Hyatt Ziva Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Dreams Cancun Resort & Spa
Dreams Hotel Cancun
Dreams Cancun Hotel
Camino Real Cancun
Dreams Cancun Mexico
Cancun Dream Resort
Dreams Resort Spa Cancun
Cancun Dreams Hotel
Dreams Resort Cancun Mexico
Hotel Style:
#7 Top resorts Hotel in Cancun
#7 Spa Hotel in Cancun
#7 On the Beach Hotel in Cancun
#7 Luxury Hotel in Cancun
#31 Romantic Hotel in Cancun
#33 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Ziva Cancun staff and other travellers.
467 questions
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Questions? Get answers from Hyatt Ziva Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go with oceanfront! I loved it!”
  • The moon was too high to be included in the picture, but you see the reflection on the ocean
 of 5 bubbles ericnQ8550HH, 6 Dec 2016 | Read review
“2309 overlooked the dolphins and main hotel area/pool - yes it was oceanview”
 of 5 bubbles Aussiebride, 6 Dec 2016 | Read review
“We loved our room in the Turquoise tower with balcony hot tub.”
 of 5 bubbles JaneL547LT, 4 Dec 2016 | Read review
“We loved our room on the fifth floor of the pyramid overlooking the dolphins and the ocean. Very quiet. Great view.”
 of 5 bubbles 46Kathy, 4 Dec 2016 | Read review
“Choose another hotel.”
 of 5 bubbles martin85883, 4 Dec 2016 | Read review
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