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Hyatt Ziva Cancun

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Hyatt Ziva Cancun
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2,968 Reviews from our TripAdvisor Community

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Showing 2,454: English reviews
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East Northport, New York
Reviewed yesterday NEW

Trip was great, staff was very accommodating, one thing you should be aware of is men need long pants for outlet restaurants, wish I had been told this , we weren't able to go to outlet restaurants for dinner, staff told us its written all over the internet on their site, we never saw it. Loved the hotel but felt...

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Thank ronaldmI4316DF
Reviewed yesterday NEW

My family had previously been to the Ziva Puerto Vallarta (2015) and the Ziva Montego Bay (2016) and the fact that we decided to try Ziva Cancun obviously means we are very happy customers. The Ziva Cancun did not disappoint - in fact, it was the best!! The property is fantastic. The staff is universally attentive and always focused on...

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1Thank Josef N
New York City, New York
Reviewed 2 days ago NEW

Staff was friendly and helpful. Irma at the pool was so kind and attentive she greeted us each day with a smile. We needed the doctor and he was helpful, followed up and was really attentive. We travelled with 2 kids 8 & 11, they had a great time and enjoyed the freedom of the resort and all of the...

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1Thank O7211JWfamily
Huntington, New York
Reviewed 2 days ago NEW

Hotel was nice. Liked the Club Pool because it was quiet and you could always get chairs around the pool (even at 100% occupancy!!) Pool servers were great. Food was ok; drinks were good. More activities and noise on main pool (for families with young children). Never seemed crowded which was great.

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Thank Danielle H
Hillsboro
Reviewed 2 days ago NEW

The Turquoise resort at the Hyatt is suppose to be the place to be. Yes, we enjoyed our room but the service from check in to check out was horrible. Make sure to bring all proof of reservation costs. We liked the smiles & service from the other hotel staff. From the security, pool, restaurants, special events & entertainment everyone...

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1Thank tiffanym124
Reviewed 2 days ago NEWvia mobile

This is our second time in Cancun and first at the Hyatt Ziva . We were celebrating my wife's 50th birthday.. We splurged and got a swim up king room. I highly recommend it if you can get one. The room is what made our stay great, you really don't have to leave unless you want to go for a...

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1Thank Mjg665
New York
Reviewed 2 days ago NEW

I've been to 5 all inclusive resorts and this was by far the best! We were upgraded which gave us access to the top infinity pool, which was gorgeous! Watching the sun set from up here was spectacular. The service all around the resort was amazing, and we loved the fact that top shelf was included! The drinks were well...

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Thank BonVoyageByBrittany
Bolton, Massachusetts
Reviewed 2 days ago NEW

We stayed at this property when it was Dreams and were impressed with the resort then. Hyatt has 10x the Dreams experience. The resort is breath taking. The rooms top notch. We stayed in the Turquoize building on the 11th floor. Our butler Issaias was outstanding and was always checkin in to see if there was anything we needed during...

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Thank J3833WSkarenb
Reviewed 2 days ago NEWvia mobile

My family and I had an awesome vacation here. It's very clean, well staffed, and everyone is so welcoming. I spent most of my time at one of the pools where our server, Salvadore, did an exceptional job. He kept bringing us drinks and was always very nice to us. All the restaurants we ate at were very good. The...

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Thank Clara G
Niskayuna, New York
Reviewed 2 days ago NEWvia mobile

I went to the Hyatt Ziva with my family and 4 others. The highlight of vacation was a server by the pool named Irma. She was always around asking if we needed anything and was always glad to get us a new drink. She was great. Jacob was also great. He anticipated when we needed a drink and got us...

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Thank tgregory4

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Breakfast included
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on a spectacularly scenic peninsula - surrounded by ocean on three sides - and designed in a tranquil village-like setting, Hyatt Ziva Cancun connects guests to the natural beauty of Cancun's coast with several unexpected delights along the way. ... more   less 

Additional Information about Hyatt Ziva Cancun

Address: Blvd. Kukulcan, Manzana 51, Lote. 7 | Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $471 - $1,040 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Ziva Cancun 4.5*
Number of rooms: 547
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Hyatt Hotels Corporation, Hotels.com and Travelocity so you can book your Hyatt Ziva Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Dreams Cancun Resort & Spa
Dreams Hotel Cancun
Dreams Cancun Hotel
Camino Real Cancun
Dreams Cancun Mexico
Cancun Dream Resort
Dreams Resort Spa Cancun
Cancun Dreams Hotel
Dreams Resort Cancun Mexico
Hotel Style:
#7 Spa Hotel in Cancun
#7 On the Beach Hotel in Cancun
#7 Luxury Hotel in Cancun
#7 Top resorts Hotel in Cancun
#31 Romantic Hotel in Cancun
#33 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Ziva Cancun staff and other travellers.
590 questions
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Questions? Get answers from Hyatt Ziva Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Consider paying for an oceanfront room in pyramid tower (5th floor view is best)”
 of 5 bubbles josefn152, 26 Feb 2017 | Read review
“ocean view!”
  • view from our room
 of 5 bubbles BonVoyageByBrittany, 25 Feb 2017 | Read review
“Quiet floors”
 of 5 bubbles fernandomY6455VV, 20 Feb 2017 | Read review
“Top floor has the best views of beach!”
 of 5 bubbles ervino972, 19 Feb 2017 | Read review
“Go for the Turquoize Tower if your budget allows. The rooms are really awesome.”
 of 5 bubbles BernieH733, 18 Feb 2017 | Read review
5 of 5