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What is Travellers' Choice?
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
Our recent trip here was one of the best all-inclusive experiences we have had in our 30 years together. The customer service was top notch! Our butlers, Isaias & Luis were overly attentive to all our wants/needs. We were also very pleased with the restaurants...More
We spent just over a week at this hotel. The location is stunning with fantastic views of the best part of The Caribbean in Cancun. The hotel makes the best of this with frames of the sea at both ends of the main walkway. We...More
8 Thank JElondon1
Response from HyattZivaCancun, Director General at Hyatt Ziva CancunResponded 18 August 2017
Thank you for choosing Hyatt Ziva Cancun as host for your vacation, we highly appreciate your preference and the time you have taken to share with us a 5 stars review; your comments are extremely valuable to us and truly really help other...More
We selected this hotel because of location/name.
Amazing staff! I wish I could remember all of their names. The bakery chef and Katie are amazing. It was my sons first birthday and I showed the chef a few pictures of cakes I was thinking...More
The alcohol was not the top shelf alcohol it is labelled as
The food at the resort made me and my partner both sick
The food in general was not of high quality
The doctor that attantanded to my partner and I was excellent but...More
Review collected in partnership with Hyatt Hotels
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
We just had a wonderful anniversary trip to Cancun at the end of August/early September. There are many solid reviews for this resort on here, so I will try to hit some points that I didn't get a good sense of prior to booking. My...More
USD 346 - USD 957 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#6 Spa Hotel in Cancun
#6 Luxury Hotel in Cancun
#6 On the Beach Hotel in Cancun
#6 Top resorts Hotel in Cancun
#31 Romantic Hotel in Cancun
#33 Family Hotel in Cancun
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