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The Ritz-Carlton, Cancun

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#5 of 181 Hotels in Cancun
Certificate of Excellence
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The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
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2,448 Reviews from our TripAdvisor Community

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Showing 2,155: English reviews
Chicago, Illinois
Reviewed 11 May 2014

Cancun has the best beaches, crystal clear blue water and you can be on the beach from virtually anywhere in 4 hours. While there are tons of mega hotels and it can feel like you didn't leave the US, the Ritz is a step above and the most consistent high end hotel directly on the Zona Hoteleria. They have a...

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4Thank kiwig14
Atla
Reviewed 11 May 2014

The only negative thing I would have to say about this hotel is that the inside needs a facelift it's very dated but the outside pool beach area is beautiful, and other than the inside everything was amazing! The staff is super friendly and helpful, they go out of their way to make sure you are comfortable, the pool is...

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2Thank R R
Des Moines, Iowa
Reviewed 10 May 2014

Nearly all rooms have wonderful water views. The arrival experience is old-world traditional - very elegant and beautiful florals. It's a shame there is not a greater sense of arrival or water view when you first arrive, but that's saved for the guest rooms. Even with the number of groups and conventions that use this hotel, the housekeeping staff does...

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1Thank Worldgirl25
Dallas, Texas
Reviewed 10 May 2014

Newly renovated rooms, great service as always. Begoña always a pleasure at concierge. Great pool help from Orbelin, Great service from Aleks, at cafe mexicano, Rene at club level and Odhemaris. all bell boys are amazing Cesar,Sergio Jimmy,........ See you all this summer.........

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2Thank setsgm
Reviewed 5 May 2014

As usual the Ritz Carlton doesn't disappoint. The hotel, rooms, lobby, restaurants, pools, and ocean views are exceptional. The El Café Mexicano was phenomenal for lunch. The private casitas at night are worth the extra expense for a one of a kind dinner. During the day I spent my time at the beach where staff sets up towels and chairs...

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1Thank Beth S
Cody, Wyoming
Reviewed 5 May 2014

"It is my pleasure," are the words you will here spoken from the staff at the Ritz Carlton when you ask for anything from a iced tea to a cocktail or hanger for your room. The staff is well trained and truly happy to serve you as evidenced by handling a large group April 25 - 30, 2014. The food...

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2Thank Jeannak60
Nashville, Tennessee
Reviewed 22 April 2014

We stay at the Ritz-Carlton Cancun every year on business. This year was excellent as usual. But I think that everyone already knows that. The reaseon for another review is to mention an option at the Ritz that was a new experience for us. On the beach in front of the hotel are very nice cabanas that you can rent...

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2Thank Wotsmith
New York, New York, United States
Reviewed 20 April 2014 via mobile

We are here with a very large group and we're assigned rooms 2037 and 2038. Be sure you are not assigned these rooms as the are right next to the lobby and are very loud. Further, right below our balconies is an area where people congregate at night, adding to the noise level. Our kids have been woken up every...

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3Thank Andrew F
Nora R, Executive offices at The Ritz-Carlton, Cancun, responded to this review

Dear Mr. AndrewF, Thank you for taking time to share your experience and observations about our hotel. I'm glad to see that overall you enjoyed our service as well as the warmth and Mexican hospitality of our Ladies and Gentlemen. I am sorry to hear about the noise outside your room, your feedback is much appreciated as we are consistently...

Cancun, Mexico
Reviewed 12 April 2014 via mobile

I have stayed at many RC throughout US and abroad. This facility, with outdated furnishings, incompetent staff and idiosyncratic policies does not deserve to be considered part of the chain. The first issue we experienced was at check in. Almost every resort upon check in will provide hot, weary travelers with complimentary cold cloths, cool drinks and a snack. There...

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9Thank Nyctripmom
Nora R, Excecutive Office at The Ritz-Carlton, Cancun, responded to this review

Dear NYCtripmom, Thank you very much for your detailed comments regarding your recent visit to The Ritz-Carlton, Cancun. We are very appreciative of your choice to stay at The Ritz-Carlton, Cancun, and value your feedback as we continuously strive to exceed the expectations of our guests. We are also very committed to exceeding the rigorous guidelines of the AAA 5-Diamond...

Basking Ridge, New Jersey
Reviewed 12 April 2014

Everything at the Ritz was wonderful - we stayed with our 3 young children in a 1 bedroom suite - the room was large with many alcoves. When I set up a "bed" on the floor, housekeeping came in and turned my makeshift sleeping arrangements into a feather bed. My 2 y/o's were thrilled with their private sleeping arrangements that...

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3Thank RachelfromNJ

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, the resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $446 - $1,713 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#5 Top resorts Hotel in Cancun
#5 On the Beach Hotel in Cancun
#5 Spa Hotel in Cancun
#5 Luxury Hotel in Cancun
#9 Romantic Hotel in Cancun
#9 Family Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
94 questions
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Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Oceanfront means "front on view" of ocean. Ocean view gives a side view but plenty of ocean is seen. No "bad rooms".”
 of 5 bubbles gregfG2986NL, 17 Feb 2017 | Read review
“Get Sea View Deluxe room.”
 of 5 bubbles 876neilk, 13 Feb 2017 | Read review
“All rooms are ocean front”
 of 5 bubbles rapunzel2Nj, 11 Feb 2017 | Read review
“Club Ocean Rooms are fantastic”
 of 5 bubbles WKCA, 8 Feb 2017 | Read review
“All rooms have views of the ocean. Some are side views and others are oceanfront.”
 of 5 bubbles Muffy1401, 8 Feb 2017 | Read review
5 of 5