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The Ritz-Carlton, Cancun

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#5 of 181 Hotels in Cancun
Certificate of Excellence
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The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
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2,522 Reviews from our TripAdvisor Community

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Showing 2,224: English reviews
Carrollton, Georgia
Reviewed 15 August 2014

We just returned from a four night stay (Aug 9-13). My wife and I, along with another couple, had a great stay here. Rooms--We stayed in an ocean view room on the sixth floor (a renovated room that they gave us upon request at the front desk). They room was clean, modern and had a great ocean view with a...

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7Thank carrolltonga
Shreveport, Louisiana
Reviewed 14 August 2014

This was our second stay at The Ritz in Cancun and it was amazing, as was last time! This time we brought friends and they were pleased as well.....and we had really talked it up to them! We will definitely be returning!

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Thank Ali D
Southlake, Texas
Reviewed 12 August 2014

Our family including 2 kids (16 and 12) just returned from a glorious week in Cancun at the Ritz. It was a bit of a last minute decision, although the hotel was near capacity we were able to get 2 ocean front rooms right next to each other. The hotel is not all inclusive but we were able to get...

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3Thank texasgal4ever
Reviewed 9 August 2014

There are so many other hotels that are cheaper, in better locations and with better service. This 5 star hotel does not offer complimentary wifi in your bedroom which is a shocker since most hotels do nowadays. The service was nothing exceptional and we didn't see that there is anything special about this place at all. I have stayed at...

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2Thank Grace P
Nora R, Executive offices at The Ritz-Carlton, Cancun, responded to this review

Thank you for taking the time to write a review of your recent stay at The Ritz-Carlton, Cancun. I am sorry to hear that your experience with us was not what you would have hoped. We take pride in providing exceptional customer service and facilities for our guests and learning that your overall visit did not meet your expectations is...

Fort Lauderdale, Florida
Reviewed 5 August 2014

We went with the whole family on a 5 night work incentive trip here. The service is always first class at the Ritz and there are no complaints with that! The beach water is beautiful! The rooms could probably use some updating but were still clean and well taken care of. While we enjoyed our stay the city of Cancun...

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Thank jackroo12
Chicago
Reviewed 5 August 2014

19th century elegance in Cancun is a bit unusual but this hotel experience was incredible. Service was superb, property is immaculate and we hated to leave. The restaurants are quite expensive but for $1 USD you can take the local bus to many less expensive dining options. I highly recommended the Ritz-Carlton Cancun.

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3Thank jdforti
Los Angeles, California
Reviewed 5 August 2014

My family and I stayed at this Ritz Carlton property for 4 days this past July. In true Ritz Carlton style, the service and staff were absolutely wonderful! The hotel was very clean from inside; albeit the rooms a little outdated but each room had a balcony which was lovely. The exterior facade of this particular hotel doesn't really do...

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1Thank CaliSunset2014
Atlanta, Georgia
Reviewed 5 August 2014

On my recent trip to Cancun, I had the opportunity to visit The Ritz-Carlton, Cancun, an impressive hotel. It remains the only AAA Five Diamond resort in North America to receive triple honors from the association for the hotel and its two owned and managed restaurants, The Club Grill and Fantino. I was eager to visit as the resort was...

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4Thank RPT1887
Columbus, Ohio
Reviewed 3 August 2014 via mobile

This is truly a first class resort in a centrally located part of Cancun, with easy access to everything. My wife and two kids stayed for 7 nights the last week of July and we literally had 0 complaints about our experience. Service is at it's finest, the facilities, rooms, common areas are spotless. The pools are perfect, and the...

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2Thank Daniel N
Columbus, Ohio
Reviewed 3 August 2014

We stayed at the Ritz Carlton for 7 days and let me tell you, I am so sad to be back home. We had a ball. The rooms were nice and the service was GREAT.... My husband and I took our 2 kids with us and this hotel is very kid-friendly. The beach at the Ritz is beautiful also. I...

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2Thank AGHOTELGONDAR

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, our Cancun hotel resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $420 - $1,695 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#5 Top resorts Hotel in Cancun
#5 Spa Hotel in Cancun
#5 On the Beach Hotel in Cancun
#5 Luxury Hotel in Cancun
#9 Family Hotel in Cancun
#9 Romantic Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
98 questions
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Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean front/view will not disappoint. The images will be magically seared in your consciousness!”
 of 5 bubbles 648kirstinc, 27 Mar 2017 | Read review
“Room number 6022 is a front ocean view and near one of the the elevators”
 of 5 bubbles enriquee737, 21 Mar 2017 | Read review
“away from the lobby”
 of 5 bubbles CruisingOn, 20 Mar 2017 | Read review
“Ask for an ocean view”
 of 5 bubbles Y4373VTlisap, 19 Mar 2017 | Read review
“The extra for an ocean front room is definitely worth it!”
 of 5 bubbles rxmarsden, 17 Mar 2017 | Read review
5 of 5