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The Ritz-Carlton, Cancun

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#6 of 181 Hotels in Cancun
Certificate of Excellence
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The Ritz-Carlton, Cancun
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2,290 Reviews from our TripAdvisor Community

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Showing 2,011: English reviews
Toronto, Canada
Reviewed 20 October 2013

I stayed at this hotel when it first opened back in 1996.Back then,it was one of the largest, most elegant hotels in Cancun at the time and still is. We stayed here again, for my daughter's wedding (she is a permanent resident of Cancun) last year. The service is still terrific as I remembered it. The staff is friendly and...

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5Thank Rotex29
Jackson
Reviewed 18 October 2013

Late review. This hotel felt like home with perks. It’s a big hotel so remember where you get on and off of the elevator at. The store prices in this hotel are extreme, stay away. The turndown service was exceptional, they did more than normal. Room service was quick. There is a fee for internet in your room but INTERNET...

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5Thank browntone
Grosse Pointe, Michigan, USA
Reviewed 16 October 2013

What can you say - any Ritz is beautiful, excellent food, service, beverages, scenery, accommodations....... The outside bar for a cold glass of white wine or lounging at the pool, no better place to hang out than a Ritz

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2Thank GJB5936
Mount Dora, Florida
Reviewed 16 October 2013

We had a beautiful stay at the Ritz Cancun. The rooms are dated but the service compensate for it. We stayed at the Club level. Melina the concierge was one of the best concierge I ever had. We met with a few chefs , the executive chef Andreas, lovely person ad Carlos who does chef table is awesome as well....

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4Thank ltorres93
Fort Lauderdale, Florida
Reviewed 15 October 2013

I can't say enough of how nice this property is. This property is elegant, staff attentative, the view is spectacular and the food is very good. Most rooms have an ocean view. The staff and service is so good at special events, they know how to impress. The location is far enough removed from the spring break crowds but close...

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3Thank kampjoel
Reviewed 15 October 2013

There are over 150 hotels on this strip. Many of which are all inclusive. This is not the case with the Ritz. Just remember you get what you pay for. Everything in this hotel was amazing. From the room to the food to the spa. I would love to try some of the other places, but I know I can...

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4Thank Don_the_jeweler
Alexandria, Virginia
Reviewed 11 October 2013

this was my second trip to the ritz in cancun, and my stay this time was just as comfortable as my first stay. i cannot say enough great things about this property. first and foremost, i love a good hotel - and i spend as much time as possible relaxing at a hotel while on vacation. with the exception of...

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6Thank Bill W
Aspen, Colorado
Reviewed 10 October 2013

I've been visiting Cancun and the Riviera Maya since 1984 and have had the pleasure of staying in literally dozens of hotels (and even a home rental) in this area. By far, Ritz Carlton Cancun is the most consistent and highest quality of them all in Cancun proper. I add that last qualifying statement because this Ritz is in town...

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4Thank TripReviews101
Reviewed 10 October 2013

We stayed at the Ritz from September 26th to 29th, and everything was perfect. We were upgraded to a ocean front room upon arrival and the view was beautiful... we could hear the ocean waves from our room. The Sushi Lounge near the lobby had some great food and our waitress (Laura) was really nice. Unfortunately we didn't get to...

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4Thank Gelson C
Newark, New Jersey
Reviewed 8 October 2013

I stayed at the Ritz from Sept 28 thru Oct 5, "almost "the nicest stay I ever had, I'll explain more about the almost later. The greeting was wonderful, we arrived at noon and the room was ready, I was upgraded to a beautiful suite, I am a Marriott Lifetime Platinum but this was above and beyond my expectation. I...

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4Thank fabsambh

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, the resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $450 - $1,819 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#6 On the Beach Hotel in Cancun
#6 Luxury Hotel in Cancun
#6 Spa Hotel in Cancun
#6 Top resorts Hotel in Cancun
#9 Romantic Hotel in Cancun
#9 Family Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
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Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club level is the way to go”
 of 5 bubbles 651caroln, 4 Dec 2016 | Read review
“Oceanview over pools - large shaded private balconies. ocean front balconies are tiny/no shade/no privacy. ocean front not worth price”
 of 5 bubbles muddywatersUSA, 24 Nov 2016 | Read review
“Try to get Oceanside room (east-facing) rather than Lagoon side to catch the sound of the waves and watch the sun rise in the morning,”
 of 5 bubbles 199dianaa, 19 Nov 2016 | Read review
“gulf/pool view was fabulous”
 of 5 bubbles jeff3677, 17 Nov 2016 | Read review
“Concierge level”
 of 5 bubbles Tex8405, 13 Nov 2016 | Read review
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