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The Ritz-Carlton, Cancun

CancelonUSD 433*
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#4 of 181 Hotels in Cancun
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 532*
USD 433*
Great Deal
USD 532*
USD 532*
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The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
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2,654 Reviews from our TripAdvisor Community

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Showing 2,345: English reviews
Glen Rock, New Jersey
Reviewed 16 March 2015

This is a beautiful hotel, with superb service and facilities, terrific food and drinks. The rooms are large and immaculate with lovely views of the pools and beach. Make sure to book an appointment at the spa while you are visiting. We had a couple's Swedish massage in the same room with champagne to follow. We traveled with a business...

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Thank JCR51
Chicago, Illinois
Reviewed 16 March 2015 via mobile

It's right on the beach, low key, high end and always delivers a solid experience. Two pools, kids activities, solid though quiet and reserved restaurants, great staff, nice spa, tennis - not much missing. This isn't your typical mega all inclusive resort - no conga lines, Jell-O shots or loud music. It's not cheap but delivers what I want -...

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Thank kiwig14
Worthing, United Kingdom
Reviewed 16 March 2015

My husband and I have just returned from a 10 day break at The Ritz Carlton, what a fantastic hotel. The staff from the moment of stepping out of our taxi on arrival to exiting on our departure were excellent. All the staff were professional, warm, freindly and service was first class in all areas. From the moment of checking...

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1Thank Jo G
Baltimore, Maryland
Reviewed 16 March 2015

This was our second trip to the Ritz and as was the first stay this one was just as fabulous!! Friends joined us this time around so I was a bit worried that we had bragged so much about this place was hoping it didn't disappoint!. It certainly didn't . From the moment we arrived everything ran smoothly. Check in...

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1Thank debbiem17
Reviewed 15 March 2015 via mobile

As we lay here on the white sand, with the sun high in the sky listening to the turquoise blue water waves crash against the beach at the Ritz Carlton, Cancun on our last day, we reflect on what a truly remarkable vacation this has been. Warmly and timely greeted upon our arrival by private transportation at the airport we...

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1Thank Twomentraveling
Curitiba, PR
Reviewed 10 March 2015

As such a high class hotel, with a high end room rate, charging U$ 15.00 to U$18.00 for in room internet per day it's something that I don't understand at all ! The hotel has a good service but need some work on it, it is a little bit tired !

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2Thank Alceu2014
Marco O, Manager at The Ritz-Carlton, Cancun, responded to this review

Dear Alceu2014, Thank you very much for taking the time to send us your feedback about our hotel. We are happy to hear that you enjoyed the service and we will review your comments about internet with the leadership team. Thanks again and I hope you will visit us again in the future. Best, Marco Ortlam, Hotel Manager

Midwest City, Oklahoma
Reviewed 8 March 2015 via mobile

My wife, 2 children and I spent last week at the Ritz Carlton Cancun! What an incredible trip! We were so comfortable at the resort that we rarely left! When we did venture out we walked 2 blocks to the main road and hopped a city bus. It took us directly downtown and my kids loved the experience! The good:...

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7Thank FoodLover2012
Denver, Colorado
Reviewed 7 March 2015

First time staying at a Ritz and were impressed. It is more expensive than our typical Marriott or Westin vacations, but we found it to be worth it. Beautiful beach, quiet pool and some wonderful dining options. It was nice to unwind in the evenings at the bar featuring a talented band performing. Unlike some of my other stays in...

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2Thank pv1234
Reviewed 7 March 2015

this is unquestionably the best hotel in cancun, it is staffed with welcoming and attentive staff. As a ritz platinum member I was treated with prompt service and , Carlos, the bell hop was very careful with my luggage. The hotel has an excellent stretch of the expansive beach. It's located near "luxury" stores Vuitton, Gucci and dior. This hotel...

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4Thank 861henrya
Sharon
Reviewed 6 March 2015

If you are considering staying at this property, don't think about it just book it! I promise you will not be disappointed. The property is beautiful, the lobby is elegant and beautifully decorated. Check-in was so smooth and fast. Like I said this property sets the standard for others to follow. Our room ocean view with a king bed, was...

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4Thank Jetsetsun

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, our Cancun hotel resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $363 - $1,040 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#4 On the Beach Hotel in Cancun
#4 Luxury Hotel in Cancun
#4 Spa Hotel in Cancun
#4 Top resorts Hotel in Cancun
#9 Romantic Hotel in Cancun
#9 Family Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
105 questions
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Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms are ocean view or ocean front.”
MarcLaf1953, 24 May 2017 | Read review
“Some 3rd floor beach view rooms have a nice terrace overlooking pool”
jes9922, 22 May 2017 | Read review
“Don't pay for an oceanfront room, the view is the same as ocean view”
  • This is an oceanfront view according to the Ritz Carlton Cancum
APP1972, 29 Apr 2017 | Read review
“Make sue to request a room with a sitting balcony. All have balconies but some are narrow and only for standing.”
scobaz, 27 Apr 2017 | Read review
“Just everything is ideal”
lwindrow, 20 Apr 2017 | Read review
5 of 5
Cancelon
USD 433* /night
View Deal
RitzCarlton.comUSD 532
Hotwire.comUSD 532
Hotels.comUSD 532
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*Disclaimer
Prices are for 1 room, 2 adults
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