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    The Ritz-Carlton, Cancun

    Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
    Hotel website
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    Best prices for your stay
    09/07/2017 10/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          USD 559*
          USD 355*
          Great Deal
          USD 558*
          USD 558*
          Traveller (1785)
          Room & Suite (463)
          Pool & Beach (335)
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          Overview
          • Excellent78%
          • Very good15%
          • Average4%
          • Poor2%
          • Terrible1%
          Travellers talk about
          “club level” (353 reviews)
          “club grill” (154 reviews)
          Free Wifi
          Parking
          Breakfast Buffet
          Beachfront
          Pool
          Non-Smoking Hotel
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Tennis Court
          Butler Service
          Babysitting
          Private Balcony
          5.0 Star Hotel
          All hotel details
          Offers from The Ritz-Carlton, Cancun
          Special Offer: Save up to 30% & more
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          Rooms
          9 Jul10 Jul
          |
          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (2,716)
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          There are newer reviews for The Ritz-Carlton, Cancun See the most recent reviews

          1,051 - 1,055 of 2,716 reviews

          Reviewed 2 January 2015

          Because of an ice storm last year, we missed our annual December visit to the RCarlton. Not so this year. Made it fine, and found the RCarlton better than ever. From the check-in to the check-out, it was a five star experience. The personnel are...More

          3  Thank Will S
          Reviewed 1 January 2015 via mobile

          Overall this resort is nice but it is an older property. Not a lot of activity. The pool was nice but jacuzzi wasn't working consistently. We got a deal for 7 days otherwise it would have been a big disappointment if we would have spent...More

          1  Thank MissERM
          Reviewed 1 January 2015

          If your are accustomed to the Ritz Carlton Experience you will not find it here. You are not greeted by every staff member, you will not visit a property in perfect upkeep and ambiance, you will not find a staff that in comfortable speaking English.....More

          7  Thank Edward P
          Response from Marco O, Manager at The Ritz-Carlton, CancunResponded 3 January 2015

          Dear Edward, Thank you very much for your comments about your recent stay at our property. I am very sorry to hear that we have not met your expectations while staying with us. We will analyze your feedback in great detail with the leadership team...More

          Reviewed 31 December 2014

          I am going to start off with the bad news, and that is that there is no free wifi in your room and if you want it it is very expensive. I was appalled, because when you pay Ritz prices and you are out of...More

          1  Thank Christian C
          Reviewed 25 December 2014

          We stopped in for breakfast after an early morning trip to the airport. We watched the sunrise in the lounge and then went downstairs to the restaurant for breakfast. The room has a lovely water view, the staff are friendly and attentive. The buffet has...More

          2  Thank gingertoo
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          About
          Awards & Recognition
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Room Service
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Beachfront
          • Bar/Lounge
          • Spa
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Business Centre with Internet Access
          • Room Service
          • Children Activities (Kid / Family Friendly)
          • Airport Transportation
          • Dry Cleaning
          • Meeting Rooms
          • Laundry Service
          • Concierge
          • Banquet Room
          • Multilingual Staff
          • Conference Facilities
          • Babysitting
          • Breakfast Available
          • Things to do
          • Pool
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Bar/Lounge
          • Spa
          • Hot Tub
          • Tennis Court
          Details
          • Price range
          • USD 270 - USD 870 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #3 On the Beach Hotel in Cancun
          • #3 Spa Hotel in Cancun
          • #3 Top resorts Hotel in Cancun
          • #3 Luxury Hotel in Cancun
          • #9 Family Hotel in Cancun
          • #9 Romantic Hotel in Cancun
          • #21 Business Hotel in Cancun
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms
          • Number of rooms
          • 363
          • Reservation Options
          • TripAdvisor is proud to partner with Expedia, Marriott, Booking.com, Orbitz, Ctrip TA, Travelocity, Priceline, Hotwire, Hotels.com, TravelUp, TripOnline SA, Cancelon, Evoline ltd, getaroom.com, Hotel.de and HotelQuickly so you can book your The Ritz-Carlton, Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Cancun
          • Also Known As
          • Ritz-Carlton Cancun Hotel Cancun ,
          • Cancun Ritz Carlton ,
          • Ritz Cancun
          Add Photo Photos
          Traveller (1785)
          Room & Suite (463)
          Pool & Beach (335)
          Dining (212)
          Hotel & Grounds (1104)
          Bathroom (24)
          Family and Play Areas (6)
          Business Centre & Event Rooms (2)
          Nearby
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          Nearby Attractions
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          Questions & AnswersAsk a question
          SantaBarbaraCaLizzie
          Can anyone tell me about the cost of the food at the restaurants? And are there many good restaurants nearby? Is is easy to walk from this hotel to other restaurants--like on a walking path, or is it a busy road? Thanks!
          20 June 2017|
          Answer Show all 2 answers
          Response from Chicalecia | Reviewed this property |
          The Hotel offers a nice little restaurant by the pool areas with a beach view. The food is good didn't find it too expensive, but it is the Ritz so you might find some meals expensive. They also have these nice romantic... More
          1
          Vote
          Jason C
          Hi- looking to book a trip during football season. Does the resort get NBC? Biggest game of year for my team during the time I wanted to book.
          18 June 2017|
          Answer
          Response from trav8169 | Reviewed this property |
          I noticed Miami based stations. Can't recall if NBC was one of them though.
          0
          Votes
          dkc111
          Hello, I was wondering if cigar-smoking is allowed on the property as I am a cigar smoker and would like to plan ahead; I do not want to offend anyone with the smell of cigar smoke but would like to know. I also would prefer not to have to stand in a corner of an area for an hour or two to smoke a cigar either. Thanks in advance.
          7 June 2017|
          Answer
          Response from Kathi L | Reviewed this property |
          I don't believe you can smoke inside the hotel in the common areas, but it did not seem to be a issue outside by the pool, etc. On one of our evenings, they had a girl selling cigars at a table inside. She was very... More
          1
          Vote
          Room Tips
          "We were on the fifth floor, ocean view. Could hear the ocean but not the pool!"
          Read review
          "Club level offers great food, quiet floors, and extremely attentive staff."
          Read review
          "All rooms have phenomenal view - try higher floors."
          Read review
          "All the rooms are ocean view or ocean front."
          Read review
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