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The Ritz-Carlton, Cancun

travelup.comUSD 477*
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#4 of 180 Hotels in Cancun
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 521*
USD 477*
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USD 520*
USD 520*
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The Ritz-Carlton, Cancun
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2,641 Reviews from our TripAdvisor Community

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Showing 2,334: English reviews
The Woodlands, TX
Reviewed 18 December 2014

We were looking for a relaxing getaway right before Christmas and the Ritz exceeded our expectations. The staff is out of this world from the front desk to the bellhop to every single person that waited on us. My husband just had Achilles surgery so was on crutches and the staff went out of their way in every way possible...

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3Thank pinkbutterflyteacher
Rochester Hills, Michigan
Reviewed 16 December 2014

As my title indicates, we have been to Cancun many times over the years. The price on Expedia was great and we thought we'd give The Ritz a try. It was very nice; we will be back. Neither a pro or con; expect lots of families with young kids here. That was a surprise for us. Pros and Cons: Pros:...

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5Thank debbies1962
Edmond, Oklahoma
Reviewed 15 December 2014

This is the first review I have posted to this website and I felt compelled to do so because of our very disappointing experience at this hotel. We had planned a getaway to Cancun for some time and were looking for a very special experience. Initially, we reserved rooms at the JW Marriott but changed our plans after reading about...

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7Thank 113jeffd
Marco O, Manager at The Ritz-Carlton, Cancun, responded to this review

Dear Jeff, thank you very much for taking the time to provide this valuable feedback on your most recent stay at our property. The concerns mentioned in your review will allow us to circle back with the hotel team to improve services to ensure proper guest satisfaction. Thank you also for your comments on the retail areas and we are...

Columbus, Ohio
Reviewed 14 December 2014

I had a great 3-night stay at this property, which lived up to my expectations of the Ritz-Carlton brand. Unless its a modern Ritz, this does mean decor that is perhaps a little formal / colonial in feel, so some people might not be enamored. However the rooms have been very nicely updated to reflect a more modern color palette...

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Thank atgenecmh
Augusta, Georgia
Reviewed 12 December 2014

We had a marvelous time on our vacation to the Ritz at Cancun. Having visited cancun during my college days, I was a bit apprehensive about going back. Well, I am so glad we decided to choose this resort. The Ritz is beautiful, the staff is beyond amazing, the beach is perfect. My wife and I are not all-inclusive people...

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2Thank drewaugusta1
Philadelphia, Pennsylvania
Reviewed 11 December 2014

We stayed there over thanksgiving 2014. We are a family with 2 young kids and stayed in a suite, which was perfect. It's a big hotel and we were worried it would feel like a massive resort. Either the hotel wasn't full or they did a good job spreading the crowds because we never felt that we had to fight...

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2Thank mikb
Monroe, Michigan
Reviewed 9 December 2014

We stayed at this resort the week of Thanksgiving. We were married at the resort and honeymooned there. From the beginning of planning back in June till the end of our trip it was top notch. Williams Perez, our wedding coordinator, was first class. Prior to our arrival he kept in touch to discuss our nuptials and what we expect....

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1Thank onlyRC
York, Pennsylvania
Reviewed 7 December 2014

Hotel is fantastic. Beautiful resort, pools and beach. Recently renovated in 2013, the rooms are splendid. Stayed on the club level. 5 food presentations per day. Excellent food on the club level. Very relaxing trip. Will definitely be back. Staff was wonderful. Customer service was fantastic.

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2Thank Jsc145
New York City, New York
Reviewed 7 December 2014 via mobile

We went for a five day stay without the kids. This place was swarming with kids. It was nice but nothing special. This was an ok hotel. Good location. Very crowded. There was poor service at the pool. We had great massages. The service was good but not amazing and the pool towels were skimpy. The food was good but...

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1Thank NYAbby2014
Lodi, California
Reviewed 6 December 2014

From the moment we stepped through the front door we were well taken care of. For the extra convenience, pampering, and good food/drink staying at Club level is recommended. There were no shortcomings while staying at the Ritz, an excellent vacation for our 30th anniversary. A beautiful beach, hotel and excellent staff. We will be back!

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1Thank Yoli3019

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, our Cancun hotel resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $365 - $1,049 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#4 On the Beach Hotel in Cancun
#4 Top resorts Hotel in Cancun
#4 Spa Hotel in Cancun
#4 Luxury Hotel in Cancun
#9 Romantic Hotel in Cancun
#9 Family Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
105 questions
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Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't pay for an oceanfront room, the view is the same as ocean view”
  • This is an oceanfront view according to the Ritz Carlton Cancum
APP1972, 29 Apr 2017 | Read review
“Make sue to request a room with a sitting balcony. All have balconies but some are narrow and only for standing.”
scobaz, 27 Apr 2017 | Read review
“Just everything is ideal”
lwindrow, 20 Apr 2017 | Read review
“We had a junior suite for 3 and we loved it.”
DeniseLaw, 16 Apr 2017 | Read review
“All rooms are absolutely fabulous! Great views, and very spacious!”
OrlandoEnthusiast, 11 Apr 2017 | Read review
5 of 5
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USD 477* /night
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Prices are for 1 room, 2 adults
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