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The Ritz-Carlton, Cancun

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#6 of 182 Hotels in Cancun
Certificate of Excellence
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The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
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2,246 Reviews from our TripAdvisor Community

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Showing 1,970: English reviews
Reviewed yesterday NEW

Recently stayed for five days on the club level. Nespresso in the room is wonderful for a shot of espresso anytime of the day. The club has a great selection of food and beverages five times per day. There is always something for a delicious snack. The property, beach, and pool is superior, the service and staff is fantastic. Made...

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Helpful?
Thank Carol N
Dallas, Texas
Reviewed 2 days ago NEW

Scored a great rate through AAA. Was supposed to stay alone, so I wanted a safe respite. At the last minute a friend joined me, so we split the cost. That really affected the experience in a dramatically positive way! It was the most amazing, wonderful, relaxing, rejuvenating experience. The weather was incredible and the view spectacular. The Decor of...

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Thank tracy k
New York
Reviewed 5 days ago NEW

Pros: -Typical Ritz Carlton experience - attention to detail - excellent excellent service, warm and friendly - very clean, good housecleaning - food was excellent and fresh - beach toys given to our child - personalized chocolate chip cookie for our child - beach and pool chairs plentiful Cons: - No other kids in the Kids Club so that was...

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1Thank 7travelnyc
New Milford, New Jersey
Reviewed 1 week ago

Staff & restaurants were amazing, this is a place where everyone knows your name. You will often hear it is my pleasure & can I do anything else for you. This is all very genuine. Once you leave you'll start to think when can I return.

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Thank michaelbK2800CF
Canada
Reviewed 1 week ago via mobile

First time at the Ritz in Cancun. We usually go to the mayan riviera. But no more. There was no irritant, not one. The beauty of a first class hotel is not only in what is there but also in what is not there. Air conditioning not noisy, working perfectly. Everything in the bathroom was not clogged. No smell of...

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3Thank Kisha1
Madison, Wisconsin
Reviewed 1 week ago

Just finished a week stay at this hotel and it was amazing. Attention to every detail, just when you think you have a need, someone is there to take care of it. Thank you to the Grill Restaurant for my great new pair of readers you provided me when I had forgotten mine, even has the Ritz logo. Also I...

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2Thank Katie S
San Jose, California
Reviewed 1 week ago

Rooms are good.Good Housekeeping.reasonable Taxi. Macoy is Good cab driver. Pool n Beach are nice and clean . Value of stay is reasonable.Cabana expieriance at dinner and at Beach was good. Spa is very good.Over all Good . miliriri

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Thank miliriri
Arlington, Virginia
Reviewed 1 week ago

This property is beautifully maintained with personable staff. Both the Concierge and In-house travel agents were most helpful in directing me to restaurants and attractions. The Hotel's fine dining restaurants were both excellent and the breakfast buffet was a wonderful way to start each day. The pool and beach staff were very accommodating. This is an amazing place to relax...

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2Thank N5905BWdianeg
Atlanta, Georgia
Reviewed 1 week ago

Went with a corporation that put on the dog. They took the RC Cancun to another level. If you are paying your own way, its a little harder. Pool can be packed in high season. Go if you can afford the amenities. The cabanas, massages, and are not going to freak when the price of your room has very little...

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Thank muddywatersUSA
new york
Reviewed 2 weeks ago via mobile

My wife and I just returned from the Ritz Cancun and from the time we arrived until the time we left it was phenomenal. We were there to celebrate my wife's 50th with two other couples and could not have been happier. The whole experience was flawless. In particular the reception when we arrived and the special dinner the concierge...

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Helpful?
Thank vermont1newyork

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, the resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $439 - $1,759 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#6 Top resorts Hotel in Cancun
#6 Spa Hotel in Cancun
#6 On the Beach Hotel in Cancun
#6 Luxury Hotel in Cancun
#9 Romantic Hotel in Cancun
#9 Family Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
89 questions
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Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club level is the way to go”
 of 5 bubbles 651caroln, 4 Dec 2016 | Read review
“Oceanview over pools - large shaded private balconies. ocean front balconies are tiny/no shade/no privacy. ocean front not worth price”
 of 5 bubbles muddywatersUSA, 24 Nov 2016 | Read review
“Try to get Oceanside room (east-facing) rather than Lagoon side to catch the sound of the waves and watch the sun rise in the morning,”
 of 5 bubbles 199dianaa, 19 Nov 2016 | Read review
“gulf/pool view was fabulous”
 of 5 bubbles jeff3677, 17 Nov 2016 | Read review
“Concierge level”
 of 5 bubbles Tex8405, 13 Nov 2016 | Read review
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