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The Ritz-Carlton, Cancun

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#6 of 182 Hotels in Cancun
Certificate of Excellence
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The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
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2,595 Reviews from our TripAdvisor Community

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Showing 2,291: English reviews
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Raleigh, North Carolina
Reviewed yesterday NEW

Fantastic service in luxurious surroundings along a beautiful beach location. The staff provides outstanding hospitality. Perfect family vacation hotel. Make sure to enjoy an amazing dinner at Fantino.

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Thank stevendU4496JR
Reviewed yesterday NEW

The service is fantastic! We loved the beach and the property. The room was large, well decorated and had a fabulous ocean view. The restaurants had great service and the food was better than I expected. It is truly a wonderful place to stay.

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Thank I4513IYcindyr
St. Joseph, MI, United States
Reviewed yesterday NEW

The hotel was first and the service is outstanding. After meeting you once they always address you by name. I would highly recommend this property, great amenities, view and awesome customer service. I will return!

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Thank Catherine A
Roswell, United States
Reviewed yesterday NEW

One of the best hotels to stay at in Cancun due to their customer service. Their staff goes above and beyond making you feel welcome! Amazing service as well as facility. Beautiful granite floors, very comfortable beds and pillows.....you won't be disappointed!

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Thank jessicacN5096VI
Ogden, United States
Reviewed yesterday NEW

Very comfortable and friendly staff. The staff gave really good recommendations on some restaurants that we were looking for. We were always able to find a lounge chair and the umbrellas are nice to have. The beach crew were very helpful and were very tentative to our needs. The banquet staff were great and very friendly. I got to know...

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Thank oliverbU8530RK
Cancun, Mexico
Reviewed yesterday NEW

I loved my experience and plan to revisit. The food was excellent and delicious. The beach and the cabana was an experience that you should not miss. The room was spacious and very clean and luxurious. Overall experience was excellent. I enjoyed my stay at the Ritz Carlton and I definitely planning on going back.

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Thank kismetm2017
lafayettte, United States
Reviewed yesterday NEW

The hotel and the facility as a whole was beautiful. Very enjoyable and relaxing. The pool and beach areas were immaculate and the service was incredible!! I hope to return to this location next year because it made that strong of an impression on me and my constituents.

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Thank V5234EYwayneh
Washington DC, District of Columbia
Reviewed yesterday NEW

Our second family vacation to the Ritz in Cancun in less than a year. It was wonderful AGAIN. The staff, food, beach and pool were all awesome. It rained 2 days but there were movies playing in a theater for kids.

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Thank Sh0ed-g2
Newbury, United States
Reviewed yesterday NEW

The hotel was lovely. The staff was amazing. There were tons of activities to keep my 8 year old son entertained. We celebrated Easter at the hotel. The food at Fatimo was excellent. William and Maurice really stood out as far as service from the hotel staff but everyone was friendly, accommodating, and helpful.

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Thank deirdreq2017
Greenwood, Indiana
Reviewed 2 days ago NEW

This is our 2nd time staying at this property and probably our 10th visit to the Ritz for live music, lounge after dinner at Harry's. The service is great and consistent. We like the pool bartenders don't bother you (if you want a drink you just put a flag up. Breakfast buffet is AWESOME.

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2Thank Mark E

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, our Cancun hotel resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $370 - $1,274 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#6 Spa Hotel in Cancun
#6 On the Beach Hotel in Cancun
#6 Top resorts Hotel in Cancun
#6 Luxury Hotel in Cancun
#9 Romantic Hotel in Cancun
#9 Family Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
98 questions
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Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just everything is ideal”
lwindrow, 20 Apr 2017 | Read review
“We had a junior suite for 3 and we loved it.”
DeniseLaw, 16 Apr 2017 | Read review
“All rooms are absolutely fabulous! Great views, and very spacious!”
OrlandoEnthusiast, 11 Apr 2017 | Read review
“Amazing ocean views”
wilrileyjr, 4 Apr 2017 | Read review
“Ground floor was quiet! Great soundproofing on the doors.”
MegG960, 4 Apr 2017 | Read review
5 of 5