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The Ritz-Carlton, Cancun

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#5 of 181 Hotels in Cancun
Certificate of Excellence
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1 room 2 adults 0 children
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The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
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2,454 Reviews from our TripAdvisor Community

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Showing 2,161: English reviews
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El Dorado Hills, California
Reviewed yesterday NEW

Charged for ocean view room, and had to stand up on balcony to see the ocean (blocked by terrace of a joining room)! Had live music playing until early AM, when I had early morning meetings. I'm ok with music until 11:00PM or so but it was until 1:00AM!

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank shaint2017
Chicago
Reviewed yesterday NEW

My partner and I spent a relaxing 5 nights / 6 days at this hotel on the Club Level. The Club Level staff are very professional AND very warm and friendly. The Club Concierge service is excellent and the Club Level food variety provided was very good. Everyone working at the hotel, in all areas, demonstrates a level of pride...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank RTKChicago
Plano, United States
Reviewed yesterday NEW

The Ritz exceed all exceptions from food, service, hotel, room, beach and variety of restaurants, location, bars, helpfulness and just a beautiful place and people. The weather was great and everything was spotless and so clean and fresh.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank willm860
New York
Reviewed 2 days ago NEWvia mobile

Was here for biz conference. Beach is very wide. Hotel rooms on ocean great. Can open terrace door and hear ocean all day and night. Cancun is windy but that helps with the lack of mosquitoes. Service impeccable.

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Helpful?
Thank Barbara L
Minneapolis, MN
Reviewed 2 days ago NEW

My wife and I stayed for just one night at the end of a trip in December 2016. From the moment we checked in, we were greeted with pleasant and friendly service as well as great food and beautiful views. There are hundreds of resorts in Cancun, but few do pampering as well as the Ritz-Carlton. The rooms have been...

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Helpful?
Thank TravelFriend200
usa
Reviewed 3 days ago NEW

The beauty of Cancun and the beaches and the perfection of the RC Cancun is only surpassed by the phenomenal service and gracious hospitality of all the Ladies and Gentlemen of the RC Cancun. If you are looking for the all inclusive experience this may not be for you. We tend to enjoy going out to experience the cuisine of...

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1Thank toadmn
Seattle, Washington
Reviewed 4 days ago NEW

We had a fabulous stay at the Ritz with our two kids (ages one and five). The pool was perfect for them and the service was phenomenal. Our room was great and they left really cute souvenirs in our room for the kids. Will definitely be back!

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Thank alalor
Santiago, Region Metropolitana, Chile
Reviewed 4 days ago NEW

We have stayed in many luxury brand hotels and in many Ritz Carlton hotels and to-date, none beat the level of service, friendliness (from everyone!), cleanliness, outstanding quality of food, spa experience that we found at the Cancun Ritz Carlton. For better or worse, we have very high standards and for the first time, have nothing constructive to offer. Truly,...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Tracy M
Eureka, California
Reviewed 5 days ago NEW

The Ritz-Carlton always delivers! We stayed on the club level, where the food and drinks just kept changing, and everything was delightful. Natalia made sure our every want and need were met. Cynthia made reservations at the extremely hard to get a-hold of, Du Mexique (WOW). The hotel can also arrange for you to go anywhere, which is helpful. Chichen...

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Helpful?
Thank TheBusboy
Baltimore, Maryland
Reviewed 5 days ago NEW

We chose this location because it was easy, honestly - a direct flight and a pretty straight-forward trip for just my husband and me to take a break from parenting for a few days. I am not a big party person, so the vibe that I had heard from Cancun didn't appeal to me much, but we thought we'd try...

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Helpful?
Thank KHarsha

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, the resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $448 - $1,716 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#5 Spa Hotel in Cancun
#5 Luxury Hotel in Cancun
#5 Top resorts Hotel in Cancun
#5 On the Beach Hotel in Cancun
#9 Romantic Hotel in Cancun
#9 Family Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
94 questions
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Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Oceanfront means "front on view" of ocean. Ocean view gives a side view but plenty of ocean is seen. No "bad rooms".”
 of 5 bubbles gregfG2986NL, 17 Feb 2017 | Read review
“Get Sea View Deluxe room.”
 of 5 bubbles 876neilk, 13 Feb 2017 | Read review
“All rooms are ocean front”
 of 5 bubbles rapunzel2Nj, 11 Feb 2017 | Read review
“Club Ocean Rooms are fantastic”
 of 5 bubbles WKCA, 8 Feb 2017 | Read review
“All rooms have views of the ocean. Some are side views and others are oceanfront.”
 of 5 bubbles Muffy1401, 8 Feb 2017 | Read review
5 of 5