We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

The Ritz-Carlton, Cancun

Show Prices
#5 of 182 Hotels in Cancun
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
Panoramas (2)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,436 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 2,145: English reviews
Los Angeles, California
Reviewed 2 days ago NEWvia mobile

I like everything about this hotel; especially the service. From the people at the front dress, to the friendly and cordial concierges, from the girls at the salon to the massage therapists at the spa, from the attentive personnel to the talented singers at the bar. We stayed at one of the nicest and biggest suites, however, our suite and...

 Report
Helpful?
Thank Romina50
Dallas, Texas
Reviewed 3 days ago NEW

We returned to the Ritz Cancun for a Valentines weekend for a weekend of relaxation. We looked at many other properties and chose the Ritz a little reluctantly because the price was higher than the other lux destinations. From the moment we arrived we realized we made the right decision. If you're looking for a high level of service and...

 Report
Helpful?
Thank Greg F
Erie, Pennsylvania
Reviewed 4 days ago NEWvia mobile

Amazing service at this hotel. When we checked in, I noticed that our bed was overly firm. I asked my husband to check at the front desk to see if there was a different room we could move to where the mattress was not quite so hard. A little while later, there was a knock at the door and three...

 Report
Helpful?
Thank Les01ss
Reviewed 4 days ago NEW

We keep coming back to the Ritz Cancun. The service is above all the rest. The staff go above and beyond to make you feel special, help you craft the experience you are hoping for (be it romantic, explorative, relaxing), and are accommodating of any needs. The pool and beach staff are amazing, making your Caribbean getaway as amazing as...

Review collected in partnership with The Ritz-Carlton Hotel Company
 Report
Helpful?
Thank 210gerrip
Austin, United States
Reviewed 5 days ago NEW

My wife and i visited Cancun for the first time and stayed at the Ritz Carlton. The hotel and staff were beyond amazing. I have never experienced the level of service that we did while there. every single person we came in contact with made us feel: Welcome, at home and special. as if we were there only responsibility. if...

Review collected in partnership with The Ritz-Carlton Hotel Company
 Report
Helpful?
Thank L7984ADmichaelb
Houston, Texas
Reviewed 6 days ago NEWvia mobile

The finest property along the miles of beautiful beach in Cancun. We stayed six nights, and never felt the need to leave the property. The meals in all of the restaurants are top notch (stick to seafood) and the service in unmatched. We look forward to many more weekend getaways to this little slice of paradise.

 Report
Helpful?
1Thank Sam S
Reviewed 6 days ago NEW

The staff at this hotel is top notch! The hotel itself is also stunning and each time I stay here is better than the last. I would highly recommend this hotel to anyone heading to Cancun for a relaxing holiday.

Review collected in partnership with The Ritz-Carlton Hotel Company
 Report
Helpful?
Thank Nicole C
Fort Worth, Texas
Reviewed 6 days ago NEW

Great place, fantastic site...People and Service quality is second to none. I would. Feel comfortable sending A recommendation to all adults. This. This is not my choice for kids, those activities dont exist for our. Family.

Review collected in partnership with The Ritz-Carlton Hotel Company
 Report
Helpful?
1Thank 424stephene
Reviewed 1 week ago NEW

The Ritz is located in the Hotel, It would be the best property in the Hotel Zone. The staff is highly trained and the service is very prompt. It has live music and the best restaurants of town. Would certainly recommend to stay at this hotel. Perfect property to stay with family or Couples. The food was amazing. We got...

 Report
Helpful?
Thank Neil K
Los Angeles, California
Reviewed 1 week ago NEWvia mobile

The service in this hotel is fantastic. They arranged a day trip for my husband and teenagers to Chichin Itza and were able to get antibiotics delivered the next day for said husband when he was suffering the effects of eating the salsa at a restaurant near the ruins (even though the kids warned him I said not to do...

 Report
Helpful?
1Thank MelainieM

2,130 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1721)
Viewed
View from Room (109)
Viewed
Hotel & Grounds (264)
Viewed
Dining (139)
Viewed
Family/Play Areas (6)
Viewed
Room/Suite (220)
Viewed
Pool/Beach Area (261)
Viewed
Bathroom (24)
Viewed
Business Centre/Function Rooms (2)
Viewed
1:59
Videos (3)
Viewed
Other (693)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (377)
Viewed
Amenities (56)
Viewed
Beach (32)
Viewed
Ocean View King Room (117)
Viewed
Pool (31)
Viewed
Dining (68)
Viewed
The Hotel (73)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (32)
Viewed
Room/Suite (4)
Viewed
Pool/Beach Area (1)
Viewed
Dining (2)
Viewed
Hotel & Grounds (3)
Viewed
Other (22)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cancun hotels
4.0 km away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 182 in Cancun
5,498 reviews
0.7 km away
JW Marriott Cancun Resort & Spa
5.3 km away
Grand Fiesta Americana Coral Beach Cancun
Show Prices
Show Prices
Show Prices
1.6 km away
Live Aqua Beach Resort Cancun
0.3 km away
Secrets The Vine Cancun
6.9 km away
NIZUC Resort and Spa
NIZUC Resort and Spa
#2 of 182 in Cancun
1,840 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, the resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $449 - $1,726 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
TripAdvisor is proud to partner with Expedia, Marriott, Travelocity, Booking.com and Jetsetter so you can book your The Ritz-Carlton, Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#5 Top resorts Hotel in Cancun
#5 Luxury Hotel in Cancun
#5 On the Beach Hotel in Cancun
#5 Spa Hotel in Cancun
#9 Family Hotel in Cancun
#9 Romantic Hotel in Cancun
#21 Business Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
93 questions
Ask a question

See all questions (93)

Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Oceanfront means "front on view" of ocean. Ocean view gives a side view but plenty of ocean is seen. No "bad rooms".”
 of 5 bubbles gregfG2986NL, 17 Feb 2017 | Read review
“Get Sea View Deluxe room.”
 of 5 bubbles 876neilk, 13 Feb 2017 | Read review
“All rooms are ocean front”
 of 5 bubbles rapunzel2Nj, 11 Feb 2017 | Read review
“Club Ocean Rooms are fantastic”
 of 5 bubbles WKCA, 8 Feb 2017 | Read review
“All rooms have views of the ocean. Some are side views and others are oceanfront.”
 of 5 bubbles Muffy1401, 8 Feb 2017 | Read review
5 of 5