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The Westin Lagunamar Ocean Resort Villas & Spa

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#9 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
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The Westin Lagunamar Ocean Resort Villas & Spa
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5,009 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Lagunamar Ocean Resort Villas & Spa
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Showing 4,451: English reviews
Westminster, Maryland
Reviewed 3 July 2015

Daniel Castellanos, our conciergne, was fabulous! He emailed us prior to our arrival and answered all our questions. The view from the villas are spectacular with the infinity pool blending right into the ocean. Sorriano, the grocery store, was within walking distance and we were able to carry back our groceries. There are plenty of grills available to cook out....

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1Thank penny1959_12
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, Thank you for such a nice post about our Resort and our Staff. We assure you we´ll recognize all of them and that´s what it makes us happy, to serve our guest and go the extra mile for you. We hope to welcome you near future, Best Regards, The Westin Lagunamar Management Team

San Antonio, Texas
Reviewed 3 July 2015

After five nights at a hotel I was not thrilled with in Playa Del Carmen we moved to the Westin Lagunamar in Cancun. I was so relieved when we arrived and walked into the room. Great hotel, great room, and great beach area. (sea weed was bad but heard it was that way everywhere this year) We plan to go...

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Thank Mindy612015
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, We are very pleased to know you had a great time at Westin Lagunamar. Thank you for choosing our resort for your, we hope to welcome you many times in the future. Warm Regards, The Westin Lagunamar Management Team

Atlanta
Reviewed 2 July 2015

My husband and I stayed here for our honeymoon. While the second room we moved to was great, I was a little diappointed because I reached out to hotel management via trip advisor and personal email months in advance to try to ensure that we had a great room with a great view. I wanted to make sure our room...

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Helpful?
Thank ATLTravelingDiva
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, In behalf of the Staff and Management of The Westin Lagunamar, we would like to thank you for posting a review about your recent stay with us. Your feedback is very important to us and we appreciate it. We want to apologize for the concerns that arose during your stay with the sales representative, which is not the...

Rome, Italy
Reviewed 2 July 2015 via mobile

I went with my friend Anna my sister flew in from florida and met us there... Her friend gave her a week in the Westin for her birthday since she had a timeshare there .. And I got the invite from her.. The Westin Laguna Mar Cancun Mexico is fabulous .. The one bedroom suite was beautiful.. We faced the...

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Thank lorimad
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, Thank you so much for writing such a nice review, we are so excited to know that we will welcome you again next year! Warm Regards, The Westin Lagunamar Management Team

Minneapolis, Minnesota
Reviewed 2 July 2015

My family of 4 enjoyed staying at the Westin Lagunamar. We stayed in a one bedroom villa. There was a table big enough to fit 7, plenty of space to hang-out, a good sized kitchen, and a giant bathroom. We had a porch with an incredible view. It looks out at a long infinity pool that melts right into the...

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2Thank srteich
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, We would like to thank you for posting your review, and we are really sorry to hear the food didn’t meet your expectations. We always care about our valued guests and read carefully every comment to follow up with the proper department. Thank you; we would love the opportunity to welcome you back near future to experience the...

Reviewed 2 July 2015 via mobile

Our honeymoon was amazing. The people were so nice and accommodating. The rooms all had an awesome view and were very comfortable. The staff was completely professional yet personal. We could not have asked for a better honeymoon location. We will return!

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Helpful?
Thank CMWaller14
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, Thank you so much for your nice review, we are happy and glad to read that you had the honeymoon you expected and we could contribute to that! Please come back to visit soon! We will be happy to welcome you again. Warm Regards from Cancún! The Westin Lagunamar Management Team

Reviewed 1 July 2015

We just returned from our best vacation ever! The resort was so beautiful, clean, and pristine! And the views... just like a postcard! The staff was unbelievably hospitable- a special shout out to Juan Carlos at the front desk, Delphina and Emma with elite concierge, and to Geraldo giving those wonderful five minute, complimentary massages on the beach! We were...

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1Thank Geri Beth C
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest: It makes us so happy to receive these kind of comments, thank you so much for choosing Westin for your special familiar vacation. We would love to host you again soon. We hope to welcome you back very soon! Warm Regards from Cancun! The Westin Lagunamar Management Team

Reviewed 1 July 2015 via mobile

This hotel was great and all the staff were excellent. It was a vacation that my wife and I will not forget. The location was so awsome being right across the street from the shipping center and it was so easy to get around there was a bus stop really close made it very convenient. The concierge also made several...

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Thank Matthew L
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review of our resort. It is very important to us that you take home memories that you will never forget. Our perfect location is very convenient to have everything walking distance. Thank you for choosing our resort for your stay. We hope to see you again next year to...

Lexington, Kentucky
Reviewed 1 July 2015

The room was very nice. The grounds and the beach were beautiful. The staff was attentive, and the location was ideal. We were within walking distance of a number of shops and restaurants. We would definitely stay here again.

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Thank mrssisgain
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest: Thank you for your great comments about your recent stay at Westin Lagunamar. We are very happy to know that you will come back again. Warm Regards from Cancun! The Westin Lagunamar Management Team

Chicago
Reviewed 1 July 2015

First trip to this resort...definitely not our last. Beautiful grounds, comfortable villa and an amazing infinity pool overlooking the sea were the highlights. Staff was very friendly and helpful. On premise food was very tasty and reasonably priced. Optional ownership presentation very professionally done and no pressure. Definitely worth the Starwood points. Resort is conveniently located with shopping & restaurants...

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Thank jeffmpma
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest: We would like to thank you for posting a nice comment about your first visit, It makes us so happy to receive these kind of comments about our grounds, infinity pools and excellent location! Thank you for choosing Westin Lagunamar as your Caribbean Getaway. We would love to host you again in a near future. Warm Regards from...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Westin Lagunamar Ocean Resort Villas & Spa is located on the white sandy beaches of Cancun, Mexico. Enjoy spacious one and two-bedroom villas that comfortably accommodates up to eight adults in as much as 1,140 square feet. Each villa features fully equipped kitchens, washers and dryers, generous living and dining areas, and complimentary Wi-Fi. ... more   less 

Additional Information about The Westin Lagunamar Ocean Resort Villas & Spa

Address: Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $273 - $632 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Lagunamar Ocean Resort Villas & Spa 4*
Number of rooms: 592
Reservation Options:
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Also Known As:
The Westin Lagunamar Ocean Hotel Cancun
Westin Lagunamar Ocean Hotel
Cancun Westin
Hotel Style:
#9 Luxury Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Spa Hotel in Cancun
#12 Family Hotel in Cancun
#13 Romantic Hotel in Cancun
#23 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Lagunamar Ocean Resort Villas & Spa staff and other travellers.
506 questions
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Chicago, Illinois
3 months ago

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Questions? Get answers from The Westin Lagunamar Ocean Resort Villas & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room higher than 3rd floor for a good view and no obstructions from palm trees”
 of 5 bubbles eunaf2015, 24 Mar 2017 | Read review
“All rooms have beautiful views.”
 of 5 bubbles BERKSHIREBRAT, 22 Mar 2017 | Read review
“Higher floor for better view. I could see the pool from the fourth floor, but when I sat down the view was blocked slightly by palm trees.”
 of 5 bubbles maritalbliss, 19 Mar 2017 | Read review
“Always a good view! Corner suites the best!”
 of 5 bubbles juliewP3534HV, 18 Mar 2017 | Read review
“Recommend ocean view.”
 of 5 bubbles warrenlavender714, 17 Mar 2017 | Read review
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