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The Westin Lagunamar Ocean Resort Villas & Spa

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#11 of 182 Hotels in Cancun
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The Westin Lagunamar Ocean Resort Villas & Spa
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5,073 Reviews from our TripAdvisor Community

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Showing 4,512: English reviews
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Boston, Massachusetts
Reviewed yesterday NEW

This was our second time at the Westin Lagunamar and it did not disappoint. The resort is beautiful though our room showed a little wear and tear from our previous stay two years ago. That said the rooms are nicely decorated and comfortable. I would highly recommend the Heavenly Spa! They pamper you the minute in walk in the door,...

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Helpful?
Thank tjrhart
Roanoke, Virginia
Reviewed 2 days ago NEW

Ok, the Westin Lagunamar had an amazing view and pool and we did have a great vacation until service fail us at the end of our trip. Breakfast was pretty nice, simple and fresh unlike another resort that i went to with the all-inclusive fare. However, I saw many families suffer for not being able to take a box of...

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1Thank eileenhonewyork
Reviewed 2 days ago NEW

Last Summer we took a trip to Cancun right before the school year started. It was a bit of a gamble because we went right when their rainy season started, so there weren’t any guarantees that it wouldn’t rain the week we planned to be there. My family didn’t care. We were determined to have a good time rain or...

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5Thank EvieK007
Reviewed 2 days ago NEWvia mobile

We stayed here two years ago and stayed here again this year. We love this Westin. Great and huge pools and beautiful beach. The staff is always so friendly and very service oriented. It's also right across the street from a great shopping area with great restaurants and upscale clothing shops.

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1Thank Bill L
Yorkville, Illinois
Reviewed 2 days ago NEW

The Timeshare industry is very competitive here. Luckily, we stumbled into a gentleman at the Isla Mall who was trying to lure tourists to visit their resort. Negotiate hard because my husband ended up with 7 tickets to Xel Ha, including transportation for $40 per ticket. Xel Ha is normally $115 per ticket, so this saved us $525. It was...

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2Thank Teresa M
Reviewed 2 days ago NEWvia mobile

Loved staying here! It's centrally located on the Hotel strip, situated across from the Isla mall, and near many nice restaurants. The service staff was very friendly! Our room was spacious,including a master bedroom, kitchen, dining and family room. We had a washer and dryer, and beautiful balcony space (with nice furniture!) We also had the attached mini-room for our...

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2Thank MamademAr
South, New Jersey
Reviewed 4 days ago NEW

We met two other couples at the resort. We were able to easily find six chairs on the beach with umbrellas in order to take in the beautiful aqua water and listen to the surf as we caught up with each other. The resort is immaculate and well manicured. Staff are ever so helpful, friendly and accommodating. They often remember...

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4Thank Stadelberger
Bel Air, Maryland
Reviewed 5 days ago NEW

The resort is super clean, everyone from the guys at the towel counter to the pool waitstaff, to the front desk are fabulously accommodating. We brought our 17 year old granddaughter and two of her friends and they had a wonderful time. Food at Dumas and at pool side mediocre (other than the guacamole, which is wonderful) Hamburger appeared (and...

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1Thank livsyaya
Cincinnati, Ohio
Reviewed 5 days ago NEW

We just spent a week at this beautiful resort. We love this place. Our rooms were in building 14 right on the beach with gorgeous views. We had a wonderful time participating in all the staff-lead organized activities - waterpolo, volleyball, soccer, water aerobics, and yoga. My kids especially enjoyed classes run by Efran and Javier on the "Fun Team"....

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2Thank lpg2017
New York City, New York
Reviewed 6 days ago NEWvia mobile

The Westin offers superb suites, a decadent infinity pool, and a great selection of healthy and inexpensive items on the menu. But at $490 per night, I did not expect anything less. Also, beware this is a monster hotel, with 580 rooms, so expect noise when other guests go back to their room, a busy pool and pool area. Not...

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2Thank Marylou C
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest: Thank you for posting your comments about your recent stay, we are sorry for not meeting your total expectations. We really hope you come back to show you the true and renewed experience of Westin Lagunamar. Best Regards, The Westin Lagunamar Management Team

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Westin Lagunamar Ocean Resort Villas & Spa is located on the white sandy beaches of Cancun, Mexico. Enjoy spacious one and two-bedroom villas that comfortably accommodates up to eight adults in as much as 1,140 square feet. Each villa features fully equipped kitchens, washers and dryers, generous living and dining areas, and complimentary Wi-Fi. ... more   less 

Additional Information about The Westin Lagunamar Ocean Resort Villas & Spa

Address: Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $274 - $624 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Lagunamar Ocean Resort Villas & Spa 4*
Number of rooms: 592
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Also Known As:
The Westin Lagunamar Ocean Hotel Cancun
Westin Lagunamar Ocean Hotel
Cancun Westin
Hotel Style:
#11 On the Beach Hotel in Cancun
#11 Luxury Hotel in Cancun
#11 Spa Hotel in Cancun
#12 Family Hotel in Cancun
#13 Romantic Hotel in Cancun
#23 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Lagunamar Ocean Resort Villas & Spa staff and other travellers.
512 questions
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Chicago, Illinois
4 months ago

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Questions? Get answers from The Westin Lagunamar Ocean Resort Villas & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room in the center of the hotel. We were in building 12 and everything was a far walk.”
TeresaM532, 22 Apr 2017 | Read review
“Almost all rooms are ocean view!”
Stadelberger, 20 Apr 2017 | Read review
“ask for beach view”
lpg2017, 19 Apr 2017 | Read review
“HIGH FLOORS. See my take. They have to charge lower for the lower floors.”
  • The view from the
davidkE7411WF, 17 Apr 2017 | Read review
“The ocean front rooms are the best. Love hearing the waves. We stayed in room 933”
Kristen_ski, 15 Apr 2017 | Read review
5 of 5